I am over 80 years old and have been a patient at Hearing Associates for about a year. I wear ReSound hearing aids, and ReSound's patient guidance directs users to contact their hearing care provider for questions, troubleshooting, replacement parts, and ongoing support. That is exactly what I did. After experiencing problems with my hearing aids, I scheduled an appointment with Dr. John Molina. Instead, an assistant cleaned my hearing aids, charged me $38, and I left without getting the help I had requested. Later, when I returned to purchase replacement domes and then to learn how to replace the wax guards correctly, I was treated as though I was the problem rather than a patient seeking guidance. When I finally met with Dr. Molina, he immediately told me that helping me with my hearing aid problems was his "absolute lowest priority." and that I am in cognitive decline at the same time he demanded that I write down the names and phone numbers of people who could help me. How could I do that if I have dementia? He said he would not move on until I did what he said. All I had come in for was to learn how to replace the wax guards on my hearing aids. I have replayed in my mind, the words helping me was his 'absolute lowest priority, because no patient should ever hear those words from a healthcare professional. I felt that I was the recipient of elder abuse. I I wasn't asking for special treatment. I was asking for the support that hearing-aid patients are encouraged to seek from ReSound hearing aids. Every older adult deserves patience, respect, and dignity. I hope no one else leaves this office with the same degrading experience. read more

I found Dr. Perez-Saenz through a search on my insurance companies website. I liked everything that I had read from the Hearing Associates website. My husband and I scheduled appointments and went in to have our hearing checked. I knew that I needed hearing aids as my first pair was several years old and not working properly. We suspected my husband needed his first pair as he was having issues hearing along with some mumbling. We arrived at the office and it was a very pleasant environment. Extremely clean and professional in appearance. We were greeted as soon as we entered the waiting room by the office representative that checked us in. We arrived with all of the new patient paperwork completed and gave that to the person at the front desk. She was very upbeat and treated us with a very courteous attitude. We both went back for our hearing tests. Dr. Perez-Saenz was very thorough when conducting a comprehensive set of hearing tests. She explained every test that she was conducting. She was well versed in the different types and models of hearing aids available in today's market and recommended the best ones to meet our hearing deficiencies. Our hearing aids arrived within 2 weeks and we went in for our fittings. She programmed the hearing aids and trained us how to care for them and use them so that our hearing was at best it has been in years. The entire experience was perfect. I would recommend Hearing Associates and Dr. Perez-Saenz to anyone looking to improve their hearing. read more

After a recent hospitalization where I was treated with strong antibiotics where hearing loss/damage was a potential side effect, I decided to have my hearing tested. I found Hearing Associates through an online search in the greater Denver area. With the majority of their reviews at 5-stars, and such positive feedback, I decided to give them a try. Their office staff was amazing - from Joshua who scheduled me the same week and provided a reminder call, to Brianna who greeted me at my appointment and provided me with a welcome gift and made me a cup of tea - I don't think I have ever felt so at ease at a doctor's office! I was taken to the exam room and greeted by the Audiologist, Dr. Gabriela Perez-Saenz. I have to say - I was nervous to have my hearing tested only being in my late 20's; but she talked me through each and every test she performed. After the testing, she showed me my results and made sure to take her time to explain everything to me. Luckily, my hearing was not affected by my medication! I have referred my parents and other family and friends to Hearing Associates after such a positive experience! I will definitely come back with concerns about my hearing. Thank you, Dr. Perez-Saenz and the wonderful staff at Hearing Associates! read more

I have been going to Hearing Associates for more years than I can remember. I have always been very pleased with the level of attention that I receive when I go in. They know who I am and even remembers what type of tea that I drink (now how is that for going above and beyond). If I have any issues with my hearing aids, I know that I can call them up and get it taken care of right away without having to wait days or weeks to get in. If you want to get excellent care and a very good experience at the same time, I recommend that you make an appointment and get in there to have your hearing tested. Many people do not even realize that they have a hearing loss. When I first got my hearing aids, I found out exactly how noisy the environment around me was. I heard birds chirping, I could hear the clock ticking, and on and on. Sounds I had never heard but didn't realize that I wasn't hearing them. So, like I said before, what are you waiting for...call them up and set up an appointment today! You won't be sorry. read more

Hearing Associates and Dr. Molina were awesome! I approached them a couple of months ago about getting some hearing aides, and their process and care were great! Rather than just have me test out a pair of hearing aides, Dr. Molina custom fit them for me and tuned them for my hearing needs. And after a few weeks and a few appointments he gradually increased the settings which allowed me to get used to them. After all that, I still was not comfortable with them, so he set me up with another brand that I did feel comfortable with. And after a few weeks testing them out I decided to buy them. Knowing that hearing aideees are a big purchase, Dr. Molina made it a comfortable experience. The no pressure and making sure I paid for the right hearing aides was something I didn't expect, but I greatly appreciate it. I would recommend Hearing Associates to everyone! read more

I had my first appointment at Hearing Associates of Aurora. I was very impressed and pleased with my visit. The staff at the front desk was very polite and helpful. The waiting area was very attractive, comfortable and well stocked with coffee and water. Dr. Molina was very professional. I had a complete hearing check up. He was very precise and detailed about the tests he was going to perform and what I could expect. It is always nerve racking for me to have these appointments because you are always afraid you could get bad news. But Dr. Molina explained everything so well and was very reassuring about the process. He explained my results to me in a very detailed and clear way. I highly recommend this medical office and especially the staff. Thank you very much for such a positive experience. Beth read more

I have to give them five stars! If I could give them 10, I would. I have been going to Hearing Associates for many, many years. Dr Schaterle was really great. When he retired, I was worried that I would not receive the same great service that I had received from him. I was wrong. The service has been wonderful and everyone is so personable. The renovations that they made to the office not only added more space, but it is still very welcoming. I would highly recommend them to anyone that would love the have an awesome experience. It is difficult to live in a hearing world when you are missing most of what is happening around you. They will do everything they can to make sure that you will get the best device to suit your needs. Hurry on in now. It will open up a whole new world for you! read more

When I went to Dr Saenz originally she took time to find the exact size of receiver in the ear canal so it fit well. Once I have my hearing aids in, I do not think about them because they are secure and do not move. Today I had managed to lode the soft flexible part in my right ear. They worked me in within a half hour of my initial call. Dr. Molina easily got the part out and installed a new one on my aid. He carefully explained how to check it and make sure it didn't happen again, but said if it did, just call and they would help me right away. I was delighted with Dr. Molina's attitude and professional skills. My grand daughter who was with me is excited to share with her dad whose aids bother him constantly! Thank you Dr Molina and staff. Ellen Ingram read more

I have had several appointments at Hearing Associates defined the perfect hearing aids for me. I took a cognitive test and a hearing test at my first appointment. The staff is friendly and the doctors are knowledgable There is a coffee area with snacks and I have never had to wait. I have been using trial hearing aids from Hearing Associates for the past few weeks. I settled on CIGNA in the perfect color for my hair. I chose to forego the extended warranty because it was three times the price of the basic. However, Signa is letting me buy the travel case that would have come with the other plan. I am pleased to be able to hear lunch conversations, and so much more. read more

Update to my review from yesterday, I wrote my review on Sunday afternoon, I get a call first thing Monday morning from John Molina the owner yelling at me telling me weather I want to admit it or not my mom is in cognitive decline which she is not. Then he never let me respond and he hung up on me. . The office is supposed to support the hardware they give to their patients would be my thought. My mom had questions about how it works. Do not go here this doctor is losing it and he sounds psychotic from our phone call. You can read previous reviews where he told a 37 year old she also has dementia. what?????? read more

I've been going to this practice in excess of three years. It was initially amazing to see and experience the level of compassionate care I received at Hearing Associates. Three years later, I'm still as impressed as I was on day one. I've grown to know the doctors and staff in both offices, and not only trust them completely, but am also encouraged to ask questions, which is great as I'm an engineer, and always have questions. I've learned a lot through this experience, and continue to enjoy my relationship with this group. read more

I want to express my sincere appreciation to Dr. Gabriela Perex Saenz and staff for the very thorough and informative hearing evaluation you provided for me this morning. The whole experience with your office, from when I stepped through the door until the moment I left the office today, was top notch. Thank you and your staff for your professionalism and care at a place were if I needed treatment I would feel perfectly comfortable. Thanks again to you and please express my thanks to your staff Phil Bowser read more

Been coming here for a few years. Have always been treated great. Dr. Perez-Saenz was very helpful the last time I was there. She listened to me, explained things thoroughly, and met my needs in a timely and professional manner. Hearing loss is difficult enough without having to maintain the hearing aides. She had a way of putting me at ease and even explaining some future options that I was unaware of. It's great to be more than just a file folder. You feel like an important client. read more

I took my Mother-in-law to get her hearing check even hough she insisted she did not have a hearing problem. They were so kind and gentle with her and after the test explained in simple facts how her hearing had gone below levels that allowed her to hear normal conversation. She accepted the fat that she needed hearing aids and when we came back to get them and they were put in her ears, she grinned ear to ear. It has changed her life! They did a great job helping her!!! read more

Everyone in the office was kind and courteous and professional. A lovely experience. Very classy place. Dr. Perez-Saenz explained everything very thoroughly and was very patient with my questions. The receptionist and the assistant were very, very nice. My hearing test results were emailed to me the same day as my appointment! Wonderful communications. I feel fortunate to be under the care of Dr. Perez-Saenz and I highly recommend this place to everyone! read more

Michele B needed to receive hearing test and was helped with identifying hearing aids that would fit her needs. the staff and Dr. Gabriela were friendly, welcoming, and patient with the questions and spent considerable time helping Michele identify the device that would best suit her needs. it's a wonderful place, with knowledgable staff that puts you at ease. I would highly recommend if you're looking for a high level of care and advice. read more

I feel lucky to have found this amazing group of professionals that make up the Aurora office. I wasn't sure what to expect when I came in to have my ears checked and later fitted for hearing devices. I was, and continue to be, blown away by their willingness to help, their knowledge, and constant professionalism. If you find yourself in the position of needing hearing devices or a hearing assessment... this is your team! read more

I have been a patient for over seven years and have always had only positives comments. Scheduling very easy and appointments are quickly available. When you enter the office, I have always been promptly greeted and the office area is very clean. I have never waited to be seen and always treated quickly and never felt rushed. All my questions and concerned are answered and I leave feeling fantastic! Highly recommend!! read more

I have been a patient of Dr. Perez-Saenz for about a year. She is very professional, and takes the time to explain changes in my hearing, and how to better care for my hearing aides. The office has been updated, and new equipment added. As an engineer who works with clients all over the US, my hearing is critical to providing good customer services. I highly recommend this practice and Dr. Perez-Saenz. read more