Terrible doctor's office. It was so much better when it was Children's Hospital. Advocate really…read moreneeds to do quality control on this place. Dr Wendy Lotts is bringing this place down. Have had issues with her in the past, seeing my daughter when I stepped out of the office to use the bathroom. She claimed to have seen her when in the two minutes I was out. Which is illegal. I had questions and concerns and she's like well I already finished the appointment. Wtf! No! This time around we had lab work due and they needed her to review something. She told me I have 80 other things to do and I was not a priority. I had already waited an hour to be seen. Terrible! Waste of my time. I will be taking my kids else where thanks!

I have been taking my kids to Lake County ENT Libertyville since they were infants. We love the…read moreLibertyville office. My youngest son has recently had a hearing exam, and it was recommended he get hearing aids. The Libertyville audiologist said the schools use a certain type of hearing aid that she doesn't carry so we should go to the office/audiologist in Gurnee. I scheduled the appointment and we met with the audiologist there. She brought us back and the first thing out of her mouth was your insurance doesn't cover hearing aids, so I am going to create an account for you with another company. I said that seems odd to me. Especially since Illinois passed a law a few years ago that insurance companies have to offer coverage for kids. I called BCBS while sitting there and got straight though. I explained that they will cover the hearing aids. She said oh, ok. Well let's get them ordered. She had my 7-year-old son pick them out and what colors he wanted. She said we will need to come back in 2 weeks for them. When we went to leave, I asked if she will have all of the insurance info and exact amount I need to pay. She said here, Ill write it down. She gave me an amount for out of pocket. She called the other day and said they were in. I asked her if she spoke to the insurance company and how much is being covered. I wanted an exact amount. She said she couldn't ever get through to them. I said how come you didn't send a pre authorization? She then responded; we don't do that. What??? How is it over the course of 3 weeks, you couldn't ever get through to the insurance company. I had my husband call to figure out what was going on. He went back and forth. He called the billing department and they explained that every audiologist was separated from the actual doctor's office and they are all in charge of their own appointments, billing, etc. Um, OK. That would have been nice to know as well. Then finally my husband speaks to the audiologist who says, well the reason they are so expensive is because I had them expedited. So, I am going to return them and go through a 3rd party company and if you owe anything it will only be $100. Your insurance company will cover it. How would she know this when she hasn't spoken to them?!?!?!?! Well, I didn't approve of this either. None of this makes sense. Who is this 3rd party company, is it legit. Why now will I only owe $100. Will my son get what he originally picked out? All I can say is this. I'm looking for another audiologist. I am sick of this BS. This has been the most frustrating and disheartening experience I have ever had, especially with a Dr office. Especially when we find out my 7-year-old needs hearing aids, this is all new to us and has NOT been pleasant at all or easy. I DO NOT recommend Lake County ENT Gurnee to ANYONE.

Excellent office; thorough, patient and provides excellent care. We have been coming here for quite…read moresome time and they always provide great education, and when needed, excellent choices in hearing devices. Highly recommend them.

My husband and I were there in April 2026. As always, they were highly professional, courteous and…read morerespectful. Selina Manarik is always cheerful and helpful in cleaning our hearing aids! While doing his exam, Dr Girard glanced outside and saw a woman fall. She and another staff member immediately went out to access her and stayed with her until the ambulance arrived. The compassion demonstrated by that, has been there for every interaction we have had with Hearing Associates.

The most dishonest & greediest doctor office I've ever seen. The 1st thing that came out of Dr…read more Emily Adelman's mouth (before getting tested) was You Need New Hearing Aids & Your Insurance is Very Good & Will Pay Up to $5,000. Her testing was not accurate since I can hear without my hearing aids talking on the phone & listening to TV. She changed my left ear from top to middle equal to my bad right ear - LIE. Retired Doctor Ray & everyone knows my left ear is good. Since I couldn't get the tablet to work, the staff answered all the questions for me & told me to sign the Compliance Form to pay them extra $25 - I didn't understand it nor knew what I was getting into - I Was Forced To Sign It. They take advantage of seniors & people with good insurance - they can NOT be trusted. Go elsewhere!!!!

The professional care is good. Make sure you find out in advance how much you will pay for initial…read moreand follow-up visits. Their per visit charges are not cheap. They are definitely not free. Prepare to pay 250.00 each starting with the hearing test and initial consultation. I did not buy a hearing aid because I felt the new hearing aid features from Apple work best for me. But. I would not have known that without spending $500 at this business.

Make sure you get all their fees disclosed upfront. The cost of the hearing test does not include…read morethe cost of consultation. Very disappointed.

If you need a hearing test or assistance with hearings aids this is the place you need to go…read more Also during this crazy Stay At Home period they have continued to post in FB information and sent supplies out to clients. Today I received a personal call asking if I was ok or in need of anything. They treat you as family not just clients

Having experienced many medical professionals throughout the years- Dr. Sheri Gostomelsky…read moreoutshines any other as the number 1 professional- ever. She has the most patient, kind, attentive approach in providing top notch customer service and care. There is no other audiologist that you need to see to obtain the most comprehensive exam by someone who consistently goes the extra mile at every visit. Kudos to Dr Sheri - spread the word folks. It's rare that someone of her caliber falls into your life. She's simply the best. Thank you for assisting my family member. Peter Goschy

My grandmother's hearing aid broke recently. I called around to several places here in Chicago,…read moreand the only thing I heard was that it was too old to repair, would probably cost $400-$500 and I should plop down $1,500 for a new one. Betty at Antioch Hearing Aid Center used to take care of my grandma's hearing aid when she lived there, so I called her, and she thought she could repair it. For $3.50 (that's right -- three dollars and fifty cents), she cleaned it, changed the flexible plastic tube, and explained to me what I should expect from a 7-year-old hearing aid. She is an angel, AND affordable, AND a friendly, real human being. It's worth the gas money for a good repair and an honest person.

How do you not love these people. Smiling, helpful and knowledgeable. They might be the best in the…read morebusiness.

When I was told I needed hearing aids, I checked to see which provider was in-network for my…read moreinsurance. Long Grove Audiology was on the list, and since they are near my home, I decided to check them out. Good decision. Not only do they offer state-of-the-art hearing aids, but Dr. Kathy Stevens is outstanding -- as is the rest of the staff. Not only do they handle any issues that may come up with your hearing aids, but Erika, the office manager, has an amazing knowledge about insurance coverage. A main reason I have been patient at Long Grove Audiology for more than five years is I don't like to take short cuts with health care or use discount providers. Long Grove Audiology offers outstanding products, service and patient care.

Received an incorrect bill (stated date of service 1/1/1900) which I had to get corrected…read more "Corrected" bill arrived with a different amount. Paid bill. Six months later I am still being harassed with a combination of online invoices and paper bills for the services I have already paid. I saw another review with similar issues. Beware of the friendly staff that will push their miracle pills on you, then continue to send false billing. Someone needs to investigate.

My doctor recommended that I get a hearing test just because of my age (77), and though skeptical,…read moreI agreed. Turns out my treble range hearing is very poor. I spent a day researching the correlation between hearing loss and cognitive decay and decided to proceed. i carefully investigated insurance options (hearing devices are not covered by Medicare) beforehand. It was not inexpensive, but the devices have made a huge difference in my everyday life. I highly recommend this firm.

Dr Hamming is phenomenal with my daughter. She takes the time with each patient, explains…read morethoroughly and is very caring. She has completed three surgeries on my daughter now. This last surgery she was assisted by Dr. Bussell and they were both wonderful. Met with me before the surgery and directly after. Explained everything they completed. I had questions the following day and they assisted right away. I highly recommend these two doctors.

Be prepared to spend a bunch of money and end up with the same issues you had coming in…read more Find another place, but if you choose this one, make sure you ask about the fees... they are shady.