I am very disappointed with the service at the Vernon Hills office. I was greeted nicely by the…read morestaff however, I was immediately subjected to a sales presentation as soon as they called me in for service. It was not until the full presentation and the testing, that I was asked my reason for the visit, which should have been my the very first inquest. My visit was deliberately redirected to the sale instead of getting quality after care as stated in the company's mission statement. Granted it is necessary to inform the clients of the new technology available, but why not address their concerns first?

If you are looking for good qualified people to help you or family members with hearing aides do…read morenot got to Miracle Ear in Vernon Hills. Most of the time the place is closed. If you try and call there, nobody is there to answer the phone. If you try and leave a message good luck with them returning your phone call. I don't know about the other locations, but this one is horrible. Plus they treat the elderly like they are stupid and everything is their fault. They need good qualified and caring people to help the poor people who are spending thousands of dollars on hearing aides. Having them open once in a while might also be good. I guess when people live far from where they work they figure why bother coming in.

If you need a hearing test or assistance with hearings aids this is the place you need to go…read more Also during this crazy Stay At Home period they have continued to post in FB information and sent supplies out to clients. Today I received a personal call asking if I was ok or in need of anything. They treat you as family not just clients

Having experienced many medical professionals throughout the years- Dr. Sheri Gostomelsky…read moreoutshines any other as the number 1 professional- ever. She has the most patient, kind, attentive approach in providing top notch customer service and care. There is no other audiologist that you need to see to obtain the most comprehensive exam by someone who consistently goes the extra mile at every visit. Kudos to Dr Sheri - spread the word folks. It's rare that someone of her caliber falls into your life. She's simply the best. Thank you for assisting my family member. Peter Goschy

Excellent office; thorough, patient and provides excellent care. We have been coming here for quite…read moresome time and they always provide great education, and when needed, excellent choices in hearing devices. Highly recommend them.

I have suffered from hearing loss in one ear since I was a child. It was time for a hearing test so…read moreI went to Hearing Health Center in Highland Park. I saw Dr MacCrae and she was great. She explained the hearing test clearly and in a way I could understand. Turns out my hearing in that left ear has declined further and Dr MacCrae fitted me with. Lyric hearing aid. This thing is amazing. No one can see it and after a few days of wearing it I forgot it was there. The Difference in my hearing is astonishing. I had no idea the difference it would make to have it corrected. I would highly recommend Dr MacCrae and the Hearing Health Center. Dr MacCrae made me feel like family!

Heads up! Please take the time to compare pricing with other hearing aid providers before…read morepurchasing from Hearing Health Center. I did not and it cost me $2000 by not doing so. Just happened to have a conversation with a co-worker who purchased the exact same model from Loyola University Audiology. We compared prices, she was charged $4300, I was charged $6300 from Hearing Health Park Ridge office. When I called out the huge difference in price and asked for an adjustment, I did not receive anything and I have been a loyal patient now on my 3rd pair from Hearing Health. Sadly, I won't be going back again even though my audiologist there is very good.

Very nice to talk to and deal with, very knowledgeable answer all your questions and concerns to…read morehelp you understand things. So very friendly also greet you with the most respect and with a smile.

Very Greedy & Dishonest Doctor Office! They take advantage of seniors especially if they know you…read morehave good insurance. I went to the office in Libertyville, told $65 but found out that was only for cleaning my hearing aids. The test was $100 but was not told that nor was I told of it when I left the office. Ins. Co. paid everything except $5 but they added $25 onto my bill claiming I signed a Compliance Form - my Ins. Co. told me I did not owe it. Since I had problems with the tablet, they did it for me, answered all the questions & told me to sign the Compliance Form which I did not know what it was - forced into paying them extra $25. First thing coming out of young inexperienced doctor was: You need new hearing aids & you have very good insurance, they will pay $5,000 (before I was even tested). There's nothing wrong with my hearing aids & I can hear good. She told me everything opposite of what my Retired Experience Doctor. The office staff, Selina, was very unprofessional. When I mentioned that online on another site, the owner who is also young & dishonest stated that girl was not in the office day of my appointment - LIED. I have a receipt with her name on it showing my new appointment which I cancelled.

Excellent staff and doctors, very professional and experienced, being going there for many ears,…read moretakes good care of my ears.

Took my son in to see Dr.Tojo, I can't say enough great things about this place! The office staff…read morewas courteous and so responsive, the initial take in assistant was so kind and sweet to our little guy, and the Doctor himself has a gift! He was so patient, kind, and tuned into our child, which our son tends to be very difficult in any clinical setting. The Doctor explained everything and informed us on what to expect. I will literally drive a commute to return to this place because the care was absolutely worth it. Highly recommend it!

How do you not love these people. Smiling, helpful and knowledgeable. They might be the best in the…read morebusiness.

When I was told I needed hearing aids, I checked to see which provider was in-network for my…read moreinsurance. Long Grove Audiology was on the list, and since they are near my home, I decided to check them out. Good decision. Not only do they offer state-of-the-art hearing aids, but Dr. Kathy Stevens is outstanding -- as is the rest of the staff. Not only do they handle any issues that may come up with your hearing aids, but Erika, the office manager, has an amazing knowledge about insurance coverage. A main reason I have been patient at Long Grove Audiology for more than five years is I don't like to take short cuts with health care or use discount providers. Long Grove Audiology offers outstanding products, service and patient care.

The professional care is good. Make sure you find out in advance how much you will pay for initial…read moreand follow-up visits. Their per visit charges are not cheap. They are definitely not free. Prepare to pay 250.00 each starting with the hearing test and initial consultation. I did not buy a hearing aid because I felt the new hearing aid features from Apple work best for me. But. I would not have known that without spending $500 at this business.

Make sure you get all their fees disclosed upfront. The cost of the hearing test does not include…read morethe cost of consultation. Very disappointed.

I had Covid and on the 8 day of Covid I felt my worse, my normal Dr. was on vacation, the office…read moreset me up with a zoom meeting with Dr. Carnazzola at 6 pm I didn't receive the zoom call till 8pm. It appeared once I told her I had not been vaccinated, her demeanor changed and she actually said to me this will have to run its course "If I survive it." Prescribed no meds told me to take walks and do breathing exercise. If I'm having trouble breathing put my head between my legs. Needless to say I found another doctor that cared enough to helped me. And didn't treat me like scum because I wasn't vaccinated unlike my own doctors.

I have been a patient of Dr. Carnazzola's for a few years, following her from another office to her…read morenew, beautiful space in Libertyville. Dr. Carnazzola has such a peaceful, attentive manner about her, and she provides great preventative as well as maintenance care. She spends time with her patients and has created an office that puts patients at ease (I really would spend all day there reading in one of the exam rooms because they don't look like exam rooms). My daughter recently became a patient, ready to leave the pediatrician's office. My daughter said as we were leaving the office that her visit with Dr. Carnazzola didn't feel like being at the doctor's office - a compliment in the best way possible.