Listen to the other bad reviews! Buyer beware. This business charges a $500 restocking fee -- even when the mistake is theirs. I was never informed about this fee, was explicitly told it's a trial with free return during that period, and I was pressured to sign an agreement on the spot without being given time to read or understand it, which is outright illegal. The customer service was the worst I've ever encountered. Dr. Brienne Honan falsely claimed I was told about the fee, even though she wasn't even present when I signed. She appears willing to say whatever is necessary to protect the business, regardless of the truth. I returned to the office over nine times because I still couldn't hear in real-world settings (non-Bluetooth), and they still couldn't fix the issue. So I asked for something covered by my insurance to which they said no - they only want to sell Phonak and oticon. They have no empathy and did not care that I was crying to them that I couldn't hear (wouldn't even offer a tissue from the box on her desk). After spending thousands of dollars and receiving no real support, I can't in good conscience recommend this place. The manipulation, dishonesty, and lack of accountability speak volumes. Dr. Honan does not have the attitude for customer-facing service. She escalated and made everything worse. read more

This place is incredible. My daughter had major wax buildup in her ears and could barely hear. It happened over the holiday weekend, and with nothing open, we went to a convenience care clinic for earwax removal. At best, it didn't help--at worst, it made things worse. I booked an appointment online at Hearing Health Center for Monday at 4 PM, and called as soon as they opened, hoping for something earlier. Andrew at the front desk was amazing and got us in sooner. We saw Dr. Sheri Larks, and she was phenomenal--warm, calm, funny, and incredibly good at explaining everything. She talked my daughter through both the plan and the backup plan, then used gentle techniques to remove the wax. In just 20 minutes, all of it was out safely and effectively. My daughter can hear better now than she has in years. One more thing I appreciated: while we were in the waiting room, I noticed a few patients who seemed to have dementia or confusion--something that's apparently common with hearing issues in older adults. The staff treated them with such patience, respect, and kindness. It really stood out. Bottom line: if you're dealing with earwax, skip the at-home methods and urgent care clinics. Just come here. They're amazing. read more

I bought aids here (foolishly) without checking at other places. The list price I was charged was $7000. I had checked online and saw they could be purchased less expensively online actually. I asked the audiologist why their cost was so high and he told me it covered all supplies, maintenance service, etc for the 3 year warranty period and implied other sources didn't (I learned later Costco does provide the type of service promised to me at a substantially lower price for aids). He also told me they would mail me necessary supplies to me since I spend half the year out of state. That audiologist left the practice shortly after I purchased them and I have to argue with the office every time since that I ask for the wax guards, etc. they always tell me that their warranty does not cover supplies. Then they say they have to check and call me back - sometimes they do and sometimes they don't. It should be automatic based on what I was promised. I'm now airing again for wax guards. BE WARNED AND LEARN FROM MY EXPERIENCE - I have since learned their price is much higher than other places, service is challenging, and apparently they use deceptive sales practices to justify their high price. I dont have any issues with the hearing aids I bought or the adjustments made at the office. I was told finally by a new audiologist I saw that there really isn't a need for the different programs, etc once the adjustment for the primary program is made since the processing power is so good now that the aids automatically adapt to any environment regardless of the program you select and I've found that to be the case. A more important driver for performance is the types of domes you use ... which can be changed to help in different environment types. Be sure to explore that aspect thoroughly read more

I have been to audiologists at Northwestern, in NYC, in Palm Desert, and LA. This is the best place I have ever been. I've been hard of hearing for 20 plus years and no one has explained my hearing loss and the treatment the way that Lindsay did. She has a wonderful demeanor and is happy to answer any questions. The best of the best. read more

Excellent audiology center. They started my appointment right on time, the facility was clean, and the audiologists and other staff were professional and polite. At the end of my hearing test, the audiologist, Lindsey Koehn, explained my options, and I was quite satisfied and happy with her service. I am happy to recommend this facility for your hearing needs. read more

Dr. Koehn was an absolute gem to work with! She is extremely professional and knowledgeable and was able to answer all of my questions during the hearing exam. I did an ear cleaning, a hearing test, and had my monitors cleaned and had a lovely experience all around. Dr. Koehn was friendly and accommodating every step of the way! The environment was clean and friendly to first-timers with a very relaxed atmosphere. It doesn't feel like a doctor's office at all! read more

Very friendly, easy to set up an appointment... all around a great experience. This was my first visit and felt cared for like I had been there a ton before. Highly recommend! read more

Went to audiologist to repair my aide. I was told microphone was worn down and couldn't be fixed by her. Asked to call manufacturer. She called me and said they no longer repaired my model or sold. Then offered a aide in $1,500. range. Asked her to get back to me. Not buying the whole thing! Went to Hearing Health and great guy Brandon fixed in 10 min. Wax build up. I was stunned. Hearing Health has friendly staff willing to be honest. My go to for future help. read more

On time service, very efficient and the staff was very nice. Also got an appointment on the same day I called, while I didn't need a very long appointment, it was very convenient for me, and it was completely helpful! read more

Thank you for a quick, painless ear cleaning. Never having done one before, Mackenzie made it as easy as possible, considering my squeamishness. The front desk staff couldn't have been nicer as well. I'll be a regular. read more

The audiologists and staff at HHC are attentive to my concerns and accommodating to scheduling needs.

I hope that the Hearing Health Center can make their provider, Phonak, fix their seriously defective hearing aids and perhaps get them to provide me with new ones since every single update and fix they have installed in my devices do not fix the annoying problems I have with them not working properly. read more

Been with hearing health for years & wouldn't consider anyone else!! kind, helpful, smiley, happy-to-help people in the industry!! Service & quality in one place :)) read more

Professional yet warm and friendly, this is a lovely, competent establishment. My audiologist walked me through the process and gave me all the information I needed regarding my hearing requirements. I look forward to a long relationship with them. read more

UPDATE 6/1/21: The practice owner, Dr. Fisher, called me shortly after this review posted to hear more about my concerns and offered to modify my hearing aid settings to see if that would help with voice recognition in noisy settings like restaurants. She also told me that my review was a discussion point at their most recent staff meeting, which I took as a positive response to my comments. I went to her office last week, and after our meeting, had a clearer understanding of the rationale behind my experiences. To make a long story short, I felt considerably better and have my returned my rating to five stars. Dr. Fisher's rationale for the concerted focus on new technology is because she considers keeping clients informed of new options [as soon as they become available] to be a professional responsibility, so they don't blithely continue living for years with "good enough" hearing when improvements are possible. That approach makes sense to me, although it requires some finesse to leave the client feeling educated without being pressured. My experience seeing different staff at each visit until recently was only partly because my audiologist went elsewhere. I had seen my audiologist several times in a row, but that was because of the need for fine tuning hearing aids for first-timers. Once you are doing well, other personnel will see you for routine cleaning and to be sure the hearing aids are in good working order. Now that I understand this custom, I'm OK with it. The automated email follow-up program was implemented since my prior visit, and is preprogrammed to give several reminders if you don't write a review. While I found the implementation annoying, not everyone will feel the same. Soliciting feedback from clients is a good thing, and implies a commitment to ongoing practice improvement. Finally, after Dr. Fisher adjusted the settings of my hearing aids, I could immediately make out voices more clearly. In fact, she played an audio file of a very noisy crowd setting while I was there to confirm that I could still hear her clearly, so I'm looking forward to taking my wife to one of our favorite restaurants and being able to chat despite the din! Openly acknowledging critical feedback is one hallmark of professionalism. Turns out, I didn't need to look any further to find an audiology practice that is patient focused. read more

Have been going to the Hearing Health Center for a number of years. Excellent audiologists and Drs. Very patient explaining how to use hearing aids which I appreciate it vey much. I do recommend them and will continue in their care. read more

Dr Hughes walked me through every step and went the extra mile. He was patient, thoughtful, and attentive to my needs. Highly recommend.

As usual I was treated very professionally by Dr. Hayes, but this was par for the course at this office as this has been the case over the past two and one half years I have been going to this office. Dr. Hayes first cleaned out the wax in my years and then I was given a very through hearing test. Best I have ever had and felt no stone was unturned. Dr. Hayes explained what was best for me and REPEATEDLY asked me if I had any questions. All questions were answered fully and clearly. I left the office with the good feeling I would be receiving the best care and proper hearing aids for me. I highly recommend this office if you are seeking hearing aids from a truly professional hearing health center. They received my highest rating. Super Senior Jack Leese read more

The Hearing Health Center doesn't think it's necessary to discuss how to secure $4000 + hearing aids. At least one receptionist was rude and failed to properly communicate accurate messages from the audiologist. I have had about three audiologists so far. The last one seemed indifferent to my concerns. I'm contemplating going somewhere else. Hit or miss read more

Great attention to detail. They always thoroughly explain things. Good at making slight adjustments to my hearing aids.

Absolutely the best! They work with my son and helped with every aspect that was needed. I would recommend to anyone needing a hearing test or hearing aids. The staff were great and helpful. They answered all of our questions and even answered things we had not thought of. read more

Easy scheduling, friendly office and Doctor of audiology was wonderful and explained everything very well.

I just love the customer service I receive at Hearing Health Center. They will come down to your car and pick up and return your hearing aid when you need it checked out for problems. Then once, I dropped my hearing aid off for a quick fix, but it needed to be sent into the manufacturer to be fixed. Because I was going to Europe for a wedding they did a special rush for me to get them back before I left instead of making we wait till I returned. How kind. If Jennifer is there, she will always answer the phone even if they are not open yet. That is so nice. read more

I have been going to the Hearing Health Center for 20 years. I got my first Phonak hearing aids from Dr Fischer when she had a location out in Elmhurst on York Road. I am now going to the downtown location and I have to say it is getting more and more difficult to get good service - mainly because the audiologists are always leaving. Many years ago I had very good "permanent" audiologist I could always go to with Dr. Corey Bugg and than Dr Laura B and another Dr Christina. All of who have left. Every time one leaves I am passed off to an "assistant" who they don't seem to train very well on hearing aid settings and I have to go back and have the settings fixed back to what I had previous because the "fix" applied by the assistants is worse than it was before. This just happened to me again yesterday. Now, I have to wait two days to see an actual audiologist to fix this. They get one more shot and I will have to finally take my business and ears elsewhere because it seems like none of the current audiologists there want me as a patient. I am tried of getting shoved off on to assistant after assistant that they do not seem to train properly on dealing with these aids. Its exhausting to wear hearing aids that do not work properly. A few years ago this review would have been a lot better. I am disappointed because I am a long time patient. Jennifer the front desk receptionist is always super nice and helpful and I can hear her very well on the phone and she gets 5 stars always but if I get anyone else they tend to talk on speaker phone and I can hardly hear them. The three stars is for Dr Corey, Dr Laura, Dr. Christina and Jennifer. read more

Third visit, and thoroughly frustrated with their 'service'. Good insurance, but had to pay $5200 before I left the building. They didnt submit the claim until I called them 10d later! Then having to chase them for the refund, including the amount they collected that exceeded the insurance contract. Finally insurance stepped in and got them to refund the full amount. Were both misinformed and incorrect in their communication. Robin the CEO neither knew the contract amount, listened to me relaying this to her or handled in any satisfactory way. Drs great, but NOT worth it. HORRIBLE billing and management. Save yourself and find someone reputable. Reviewed prior visit in 2015 and looks like similar happened. Not as vastly egregious amount (only $2500!), so sending to insurance and AG Illinois. read more

The people at the Hearing Health Center are outstanding. They are knowledgeable, caring, and are all very nice people. They have answered all of my questions and have given me suggestions about use of my hearing aids. I would strongly recommend them for any hearing issues you may have. Mike R read more

I have been a patient for over six years and just obtained my third pair of gearing aids. I appreciate the comprehensive and competent service. it includes three years of periodic exams and care whenever I need it. Great audiologists. read more

The best service fills one with confidence and the best hearing possible. The friendly staff at the front desk has been there many years.

I am not crazy about this place. 1. They don't use email or any other digital form of communication. Hello! We're all hearing impaired over here and none of us are particularly crazy about using the phone. It's damned near 2020 and they refuse to use email or text for their hard of hearing patients? Why? 2. They are extremely condescending to me whenever I have a problem with my hearing aids. I have been wearing these devices for over 30 years and they act like I don't know what I am talking about. Audiologists who are not hearing impaired themselves or do not wear hearing aids should really maybe listen to their patients who are lifelong hearing aid wearers. We know some shit. 3. One time they asked if I was there for my grandparent and I had to explain to them, no I am the patient. 4. I have had my current pair from them for 5 yrs and I have not once been satisfied with the way they have programed the aid for my right ear. Honestly I've given up at this point since every time I try to get them to adjust it they are in such a hurry to rush me out the door and never listen to what I am trying to explain to them. read more

Dr. Katrina Lapham Guntin was really helpful in diminishing the affects of my pulsating tinnitus. After thorough testing, she fitted me with the appropriate hearing device. I appreciate Dr. Guntin also providing flexible " walk-in" hours to continue monitoring any hearing aide adjustments I might need. That support is invaluable to me! read more

Discontented consumers sometimes ask of companies, "can I give a zero." By contrast, with Hearing Health Center, I'd happily give a 6. It's that good. The initial screening was utterly professional, and the follow-ups pleasant and first-class. Do understand, that when you go with the Lyric3 option, these good folks follow your progress closely and well. Available and completely responsive. Well-spaced appointments, as you adjust. Better yet, when one battery gave up its ghost when I was in the wilds of Idaho for the Eclipse. I sent an eMail to my audiologist, and she replied immediately, providing a location for replacement of the Lyric. It was 11 miles away and, since I'm part of the Lyric system, the local audiologist had all available personal information and provided replacement units. What more can you ask for?! read more

I am a musician and music lover, and the sound quality of my Signia hearing aids is fantastic. Because I so depend on the aids, I was dismayed when one of them suddenly stopped amplifying. I called for an appointment at the Chicago office and was seen by Ms. Linet Lopez the same day. Within half an hour, she solved the technical issue, cleaned both hearing aids and their case, and had my on my way--hearing perfectly. I so appreciate HHC's responsiveness and Ms. Lopez' expertise, professionalism, and kindness! read more

I've been coming hear for over 15 years. Always I have been treated like a friend, not just a client/customer. The doctors, technicians, and staff have been terrific. When I have had issues with a set of aids, they work with me until it is resolved. They work with me until I am satisfied. I've been in the office when they have contacted the manufacturer to solve an issue. Never have I experienced a hard sell. Options are provided to me, explained and I choose. It's a fact that top of the line aids are not cheap, other models are available, that's an individual choice Did I mention, at least before Covid, they have great chocolate chip cookies! read more

The warmth of service, the professionalism of all, the convenience of getting appointments, are just the beginning of what a great hearing healthcare provider Hearing Health Center is. I'd purchased the hearing aids in February, and this was the regular session post-purchase to answer the few questions I had, in addition to checking the operation of my hearing aids, which is excellent. I'd had a few questions shortly after I got the hearing aids in February, which they handled on the phone and with one telemedicine session. I wholeheartedly recommend Hearing Health Center, without reservation! read more

Been coming here for 5 years. The largest selection of top quality hearing aids. The pair i wear are the best I've worn for over 50+ years. The Audiologist that work here are kind and knowledgeable . read more

It is not often that I have found a medical office so welcoming, efficient and knowledgeable. From scheduling my appointment, to checking in and being tested by Dr. Samantha and Dr. Katrina, a procedure that could have been difficult was excellent. Highly recommend this office! read more

All the people from the receptionists to the doctors are extremely knowledgeable and nice. I really enjoy going to their office. They work with you and your insurance to get you the best possible hearing devices. read more

Monday, May 9, I had a scheduled 9am appointment. At 7:02am, I received a text reminding me of the appointment. I drove 40 minutes to get there. After already parking in the garage, and walking to their Center, at 8:25am, I received a phone call stating that the appointment was canceled because the audiologist called in sick. Of course, I was disappointed and upset. I was rescheduled. But after further thought, I then canceled the upcoming appointment. It was to be my first visit to this Center. This experience caused me to schedule with another hearing Center, not this one. read more

Had an excellent experience going to Hearing Health Center for my recent audiology test and Lyric Hearing Aid trial. Nice, clean environment, COVID safe and Dr. Lapham was very nice, clear in her explanations, and very helpful with whatever questions I had. read more

I made my appointment to have my yearly hearing checked to coincide with a physical therapy session I was having at Northwestern. The woman I talked to on the phone was so accommodating - this was 3 weeks ago, meanwhile the numbers for Covid kept going up so I canceled my pt sessions but still went to the Hearing Health Center since I needed batteries. I shared my concerns about being there and they said no problem, we can reschedule you in 6 months when hopefully the country will be doing better. It was so nice to be understood about how I felt. I've been going to them for 5 years and have always been satisfied! Thanks read more