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Hearne's Fine Jewelry

4.3 (6 reviews)
Open 10:00 am - 5:00 pm

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Services - Hearne's Fine Jewelry

Jewelry cleaning

Jewelry redesign

Jewelry repair

2 More Services

Jewelry reshaping or resizing

Jewelry restoration

Hearne's Fine Jewelry Photos

Recommended Reviews - Hearne's Fine Jewelry

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1 year ago

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3 years ago

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sharon S.

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8 years ago

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8 years ago

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8 years ago

This store has Great friendly employees, a Wide variety of beautiful jewelry, and exceptional service. Best jewelers in town

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Zales Jewelers

Zales Jewelers

3.0
(2 reviews)

We have been Zales customers since 1993, but today may have ended that. We are new to North…read moreCarolina but have dealt with Zales in two other states with absolutely no problems. Today, we went into a local Zales to submit two diamond rings for inspections as per the agreement on our Diamond Bonds. When we walked into the store, the clerk was behind the glass talking with another employee, so we waited patiently. While we were waiting, another customer entered the store, and the employee immediately left her conversation to help him. After she was done helping him, she turned to us and asked what she could do for us. We presented two rings for inspection, and she began the cleaning and inspection process without saying a word to us. Before the inspection was over, she turned to her coworker and told her to finish our paperwork. She stated that we didn't have a physical copy of our diamond bonds, so she would need to look it up. I did, however, have the physical copy. She had just never asked me. She finished the inspection, and without a word held the rings out for us to retrieve. My wife reached out for the rings, but instead of handing them to her she wordlessly dropped them into my wife's hands. The other clerk finished the paperwork and gave us a receipt, but neither of them told us the result of the inspection. This experience is the first time in New Bern we have felt unwelcome. The store was not busy, so I am unsure why we received such brusque service. It is the Christmas season, but neither person offered to show us any jewelry (probably the reason for the bi-yearly checks in the first place). We are a biracial couple, so we have experienced this type of treatment in other areas in the past, but it's the first since arriving here in July. All of this simply means we will likely make our jewelry purchases elsewhere in the future.

Thank you, Zales--New Bern Mall. I am grateful to Camille Whitmer for finding the loose stone in my…read moreheirloom ring. She not only pointed this out to me, thereby preventing me from losing this sentimental gem, but she also safely stored my jewelry in a box and an easy-to-carry bag so that I could get it back home without any disappointing mishaps. All of this service was provided complimentary. Thank you for caring more about the customer than the monetary gain from a repair.

Hearne's Fine Jewelry - jewelry - Updated June 2026

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