Took a ring in to see what they would offer me for it, I have an evaluation report saying it's worth $6,000, they offered me $800. Totally tried ripping me off. Glad I know what I had and didn't take their offer. read more

Very personal service. A real jeweler! They can often repair while you wait. No "we have to mail it off".

i stopped by to get some batteries in two watches i had kept in a drawer for probably twenty years. Mike the younger put batteries in both and said one of the watches might be damaged from a leaking battery because the second hand was sticking, so he said no charge for that watch but if the second hand stopped sticking i could always stop by and pay for it the next time I was in town. But the second hand stopped hanging up as we were speaking. In addition Mike took some links out of the other watch band and adjusted the watch so that it fit my wrist perfectly. So, both watches were repaired with new batteries and the wrist band on one was adjusted perfectly. Mike only charged me $13.00 total!!! I'm coming back to buy some Christmas gifts for my daughter and her family. Mike was so personable and knowledgeable. As a senior I appreciate a business that treats its customers so well. read more

Good place Great service stuff super friendly Stuff experienced now all international brands Also Italian panerei from 1960's read more

My husband stopped in to get links put in my watch and a battery in his, they were very attentive for even such a small job. They made sure that my watch fit. Awesome service and very nice staff, highly recommend. read more

A friend suggested I try this jeweler. I had a family diamond ring with a loose diamond, a broken fine gold chain, and 2 gold charm pieces that needed engraving. Several items that would require BROAD expertise. The young man who greeted us was personable and professional. He engaged Bruce, the clearly-very-experienced jeweler. Wow. Bruce knew what I needed, committed to getting it done quickly so that I would have the family ring on for a family event in NYC within 4 days, and DELIVERED early!! I am sooo impressed with this jewelry store. (Beautiful merchandise displayed very attractively too btw.) I will be sending my husband in to look at some black pearl drop earrings. ;) read more

I recently brought in several "nice" pieces of costume jewelry for repair. I was extremely impressed by Zach. He patiently went through each piece with me and advised whether or not the piece could be fixed. He was friendly, funny, and a joy to work with. Better yet, all of my repairs were completed to my full satisfaction. One of my favorite pieces - a Kendra Scott cuff bracelet - had a "dent" that I didn't think was repairable. But, whoever actually fixed this did an amazing job. You can't even tell that it was ever damaged. I haven't ever bought any new jewelry from this store but based on the fantastic customer service (Zach - you're the best!), I'll be back. Thank you!! read more

I took 15 pieces if jewelry in to be appraised. They said 3 weeks. Ok! 6 weeks later they still weren't done and said did they want them to fix my ring. Um there was nothing wrong with my ring. I go in. The inside was cut clean in two. It used to fit my middle finger. It barely fit my 4th now. What did they do with the gold? Plus they lied. They tried to say it came in that way. They got 5 pieces done. I can't trust the results as they said one ring was white gold. We were already told years ago it was palladium. They are frauds. Don't trust them. I will never use them again. read more

I brought 2 bracelets in for simple repairs. One was for a link to reattach the clasp ( not soldered). Was told that repairs are done on premises and will be done in a week & $50.00 cost . 2 1/2 weeks later @ $80.00 I got them back. Not to mention the rude woman employee/owner. Will NEVER go back! read more

I will never go anywhere else! My husband bought my engagement ring at another jeweler in town and my main stone kept coming loose to the point I was going in almost weekly for them to "fix it" I was fed up and frustrated so went to mikes downtown jewelers and I felt at ease immediately! Cindy actually explained to me what the real issue was and how we could fix it and LET ME DECIDE what I wanted to do. I didn't just drop it off like the other place I was actually apart of the process and that made me feel so comfortable! I will highly recommend them! read more

Love this place awesome staff and jeweler.always new pieces in there and reasonable priced

Great jewelry store that has been around a long time. Family owned & operated, they are very friendly & helpful. They have a great estate collection & do a lovely job cleaning jewelry. We are always happy with our service & purchase from Mike's. read more

I recently visited Mike's Downtown Jewelers to have a watch battery replaced. They were friendly, fast and courteous. I'd highly recommend Mike's and will continue doing business with them in the future. read more

In town visiting family and decided to step in and see what they had, rudely greeted at door when asked what we were looking for. Will not be back. Only reason it got a 1 star from me is because I had to give it in order to leave this review read more

Shallow and lackluster... I am going to assume the sells clerk does not have any ownership of this store. She was very rude and condescending. Obviously in eastern North Carolina, it is not uncommon for people to be intolerant of gay relationships. However most business owners are not intolerant of the money that can be spent in their store, especially for diamond engagement rings. My girlfriend and I happened upon the store during a day trip to new Bern. We were insulted by the clerk assuming that we could not afford the price of the rings we wanted to look at. She appeared put out by us asking her to find a particular ring in the case. Finally, she indicated, " if you are really shopping for rings, perhaps you should come by earlier. We are about to close." Interestingly enough, there was about 30 minutes before closing, and she was either an opinionated clod or work-shy. We will not be coming back earlier, because 1. we have better places to shop 2. The rings were mediocre at best. read more

When shopping my alternative look usually makes older people look at me like I'm poor, or up to no good. I walked past this store for that very reason, but a stunning window display had me turned around and walking through the door before I knew it. The moment I walked in I was greeted with a smile and a cheerful hello. Candy treated me with the up most respect and genuine kindness. Her knowledge of each piece, was amazing. Every item was special and had its own story. She spent a good hour showing me everything I wanted to see, all the while conversing with me about my vacation time in town. There were so many things I wanted to buy, so I just had to run and grab my sister to help me decide. Her and I spent another hour of Candy's time browsing, and trying everything on. The prices are very reasonable and I ended up picking out the perfect pendent to go with my collection of unique jewelry. I can't wait to go back! read more