First of all I want to make sure everyone knows that this review does not reflect the quality of fabrics, the accessories or the Janome Machnes this shop carries. This review is totally about the attempted service of my Janome MB4. I took my machine in to Heartfelt Quilting and Sewing around the 19th after calling first to make sure exactly what I needed to bring. On Saturday the 21st I got a call stating I needed to bring in the RCS. I told her I called before I brought the machine in and they said I did not need it. This was my first indication things were not right as I had had my machine serviced in Louisville, and they said it was never necessary, but, I took it to them and when I got there I said are you sure you are certified to work on MB4, and they said yes. I came home and on Tuesday I received an email stating I could come and pick up my machine. When I got there to pick it up they said that it was not ready that they email was sent in error. Now mind you that this place is 45 minutes each way from my house and that is if traffic is good. I came home. On Saturday the the 28th of June I received the following voice mail from Tom at Heartfelt. ""Hi Juliana this is Tom from Hartfield quilting and sewing just was in speaking with our technician he's been working pretty much all day on your end before we're kind of coming down to it it's still not making a stitch so we've timed it three or four times it looks like that's kind of in the perfect position so the next thing is you know we're looking at the cutter assembly and hook assembly there's more internal parts that the head of that that looks like is giving a potential problem and it's gonna take much more time and parts and money to throw with this just wanna know how much you wanna put into it if you would this is my cell phone number 863-605-1655 if you don't wanna put any more money into it you know we can stop at this point or if you want us to continue because it looks like it's gonna need a bobbin case and a hook race assembly that's about $395 worth of parts and by the time we take the rest of that front had a part where all the hook and stuff is it's an additional $125 of labor so you're looking at about $645 you know where we're at right now and we're not even sure that's going to do it because of it he ends up with a bent shaft then we have to replace the shaft so there's there's a lot of lot of moving parts here if you would give me a call on my cell phone again 863-605-1655 thank you...". I was sick, because I could not figure out how they came up with that. I have always taken care of my machine. I told them I would pick it up on Tuesday. It just did not seem possible, they could not be authorized to work on MB4s. I called a place in St Pete and she said they no longer did repairs, but when they did do them, they were never authorized to work on MB4. She said the only place she knew of that was authorized to service MB4s and it was in Ocala. So I called them, got their hours and the following Thursday I drove it to Ocala. When I picked up my machine at Heartfelt I was told the machine was beyond repair. When I got to the service center in Ocala, they looked at it immediately, I went to lunch, got a call and they said it was done. Timing was off. 150.00. Beware of Heartfelt's service center. read more