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    3 years ago

    Great experience! I will hire them again. I had my backyard redone, we use the firepit all of the time now.

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    Exterior Design + Decks

    Exterior Design + Decks

    2.8
    (5 reviews)

    Avoid these guys. They built us a new deck 8 years ago that was supposed to last 20-30 years with…read moreregular staining but even with regular sanding + staining, the "pressure treated" boards started rotting and splitting after the 7th year. As per the invoice, we got 2" x 6" deck boards but we measure them and they are only 5" wide! We were told these are kiln dried vs. pressure treated (what you get from Home Depot/Lowe's) so now, we cannot find the same size anymore. Richard (the same guy who did the deck) came to assess and said it's the wood seller's fault and not his. Then he told us they were out of business but my wife found the warranty sticker on one of the boards and saw that they were not . Then Richard "offered to open a warranty case with them" (Cox Industries) that required us to submit rotten samples to him (which we did) but this dragged on for months and at the end, he sent us this: Dear Richard,  Viance has completed the chemical analysis of the treated lumber that you submitted for warranty.  I am sorry to inform you that the treated wood does not meet the terms and conditions of the EcoLife Warranty.  Explanation of the warranty denial is below. The wood samples sent showed that they did not meet the required treatment for penetration or retention (pcf) for the EcoLife treatment.  Proper pcf is rigorously tested by the American Wood Protection Association (AWPA).  The AWPA standards are set forth under for the U-1 Use System for pressure treated products. This is itemized in the EcoLife warranty, under "What the Warranty Does Not Cover" as line item #8, improperly treated material. Also during our analysis we found that the 2x6 material did not meet the standard nominal dimensions manufactured by wood saw mills under the standard set forth by the Southern Yellow Pine Inspection Bureau (SPIB). The 2x6 samples had been re-milled after treatment.  Viance prohibits this action because it will take away valuable treatment at the surface of the wood.  Furthermore, this process exposes juvenile heart wood unnecessarily to rot and decay. This is numerated as item #5 in the EcoLife Warranty, under "What the Warranty Does Not Cover". We dutifully had the deck cleaned and stained right after installation, a year after and every 2 years after that - Richard even acknowledged it when he came to inspect our deck. At the end of the day, he told us he no longer uses the wood anymore and build only composite decks and that he can give us a discount if we were to tear out the entire deck and replace it with composite with his company. The original deck cost $12k so I would assume a composite one would cost about $24k ... no way we have that kind of money lying around and even if we did, we would not hire him to do the job. He told us if we regularly maintained our wood deck, we can get 20-30 years of life out of it ... barely lasted 7.

    I HIGHLY Recommend Exterior Designs + Decks…read more After going through the thoughts of what to do with our unusable deck, as it receives 100% sunshine and is too hot to enjoy, we were leaning towards an awning. That opened a huge can of worms. After realizing the true cost for a quality awning, this led me to calling contractors to add a porch to our existing, 2-YO deck. I received 5 quotes, some so high I'm still shaking my head to this day at their absurd quotes of over $25K to enclose 216 SF'! The owner, Rich Thomas, came to the house and while chatting with me, drew-out what I was thinking on paper, very quickly and professionally. I was floored how talented he was. His quote so reasonable, I hired Rich on the spot. The crew he sent out, from start to finish, was outstanding. His guys hand drilled each hole to install the 80+ decorative metal tubes for the railing. The tongue and groove ceiling, WOW, what a nice touch and again, the price, extremely reasonable. Below is my final eMail to Rich. I HIGHLY recommend you call them for your home upgrade needs before you sign a contract with another contractor. I've been meaning to write to give you a heads-up; I'm very impressed with the crew that you sent over; from Val down. Your guys are outstanding, hard workers and craftsman. I do mean craftsman. It's nice to see people who care about their work, get the job right the first time, which reflects in the products they create. I also want to give a kudos to Bob's guys. They too impressed me. In both counts, that's something as I do not impress easily.

    Thermaguard

    Thermaguard

    4.0
    (2 reviews)

    For the first time in my life, I decided to get some major work done on my home. Among that was a…read morenew roof, new siding, and painting. I got quote from five different companies and I have to tell you I went with them mostly on the quote. Some things were similar to other companies, but overall was less. Allen and Michael came out to look at the house and discuss the project. They were great about answering questions and sent a quote in a reasonable amount of time. I also initially request quotes for new windows and doors, but I opted to pass on these projects for now. These quotes were also more in my price range than the quotes from other companies. Roof--no problems at all. I expected the roof debris to obliterate things planted near the house, but it was much, much better than I anticipated. Roof looks amazing and it was done quite well. Siding--the quality of the siding job is great. No complaints. It looks great. Painting--this was my favorite crew. Top notch. Excellent painting job and very careful around shrubbery and such. If I could give this group 10 stars, I would. Extra costs--I see that another reviewer complained of extra costs. I read the quote, which is to be signed like a contract, and it explicity lists the exact price they charge for extra things they find. For instance, it would cost me $X for each patch they had to make in the roof decking. I knew going in that the roof would cheaper than the other quotes and this may come back to bite me in the ass. They did, find 6 damaged spots (I know they were there and fully expected at least this much), so I paid $6X extra for these. It was outlined in the quote that way, so that's fair game. PLUS, it was STILL more reasonable than the other quotes. I also elected to have new attic vents installed at the last minute. Once again, I had the option to keep the old ones, but I appreciate they could get that done as part of the work without it being an issue. Obviously a family contracting business, and I am happy to support people in my community. I have to mention that Marilyn does a great job of keeping the business moving on schedule and communicating. Easy to deal with, even when I was being wishy-washy on some things. I would recommend Therma Guard to anyone needing this type of work done!

    Get everything in writing when using this company. Initial…read moresalesman( retired owner, I think) made it seem that I would not have too many "extras" , stating , "we usually take care of that " ..... I misunderstood and thought it meant that I would not be charged .... man was I wrong ...... again just get whatever they say in writing. I would not recommend this company

    Hearth & Hardscape - landscapearchitects - Updated July 2026

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