The crew from Full Service Chimney truly is one of the best in the industry. Communication is very…read moreopen, with a highly responsive team, no matter the day/time. It is true that you get what you pay for. While Full Service Chimney might not be the cheapest option, they do a fabulous job with great attention to detail in a timely manner. Thank you to Chris, Shayne, and the rest of the team for a job well done. Now, we just have to wait for the spring rains here in Kansas City to ensure that the repairs alleviated our issue of water coming in the chimney.

I am sharing my firsthand experience with this business to help other consumers…read more In late April, I hired them to inspect a water leak located where the mantle and tile meet near the fireplace doors. They diagnosed the issue and recommended replacing the chase cover. Based on their expert recommendation, we paid them $2,625 for the replacement. Unfortunately, during a heavy rainfall in early July, the exact same leak returned. We called the company back, and they sent out the same technician. During this second visit, he performed a water isolation test between the siding and shingles. This test successfully proved the leak was coming from that specific area, which I have documented in the attached photos. Looking at the documentation they provided me, a clear contradiction stands out: *First Report: Listed the flashing condition as "Fair" and recommended the $2,625 chase cover. *Second Report: Listed the exact same flashing as "Poor" and resulted in a new quote of $7,100 to fix the actual source of the leak. Because we paid thousands of dollars based on an initial inspection that failed to resolve the issue, I am in the process of filing a formal complaint with the Kansas Attorney General's Consumer Protection Division. I highly recommend potential customers carefully review my attached, redacted inspection reports and photos before hiring this company. I have attached pictures of the reports and quotes on google. UPDATE: OWNER of full service chimney co., Thank you for your response. I have reviewed call recordings, transcripts, and read your email. Let me be perfectly clear: attempting to deflect accountability by implying a communication disconnect between my husband and me does not alter the physical evidence, your own written reports, or the signed contract. You have explicitly confirmed our case in your own email. You stated: "Our repair technician noticed that once the chase cover was removed, he was able to see from the inside of the chimney that the flashing showed signs of allowing water in." If your repair crew saw active flashing leaks and visible wood rot while the chase cover was off, re-assembling the chimney, taking our $2,625.38, and leaving our home to suffer structural water damage for another two months is the absolute definition of a negligent repair. Furthermore, our signed contract explicitly mandated: "While the chase cover is off, we will inspect the areas we can see around the roofline and flashing for water entry." Your team completely failed that contractual obligation. If they performed a proper inspection as promised, work should have been halted the moment the old cover was removed and the rot was visible. Instead, your company chose to finish an ineffective repair, collect our money, and wait until July to present an outrageous $7,100.85 upsell to fix the actual issue. Pointing to boilerplate fine print about a "1% surface area" to excuse an aggregate failure to stop the leak we hired you to fix is completely unacceptable. We will not be bullied or manipulated into paying $7,100.85 for your company's failure to properly diagnose this in April. As requested in my previous email, provide the line-by-line itemized invoice for the April work and the itemized breakdown for the new quote immediately. We are currently acquiring competitive estimates from licensed roofing and siding professionals in Overland Park, and we have fully initiated our complaint documentation for the Kansas Attorney General's Consumer Protection Division.

Competent and trustworthy. Diagnosed the issue and fixed it. I recommend without reservation.read more

From the owner: We provide In-Home Fireplace, Gas Logs & Grill Service. With over 32 years of experience and a…read morededication to excellent customer service, we are the go-to source for all your fireplace, gas logs & grill needs. We service and repair almost any make and model of gas fireplaces , barbeque grills, gas logs, gas lights and more. We specialize in providing top-quality products at affordable prices, and are available to help with any questions or concerns you may have. Whether you need a new gas grill installation, gas fireplace repair or maintenance services for your existing unit, we have you covered. Our team is committed to delivering personalized attention and tailored solutions to exceed your expectations. Contact us today to schedule an appointment, and let us help you take your fireplace and grill experience to the next level!

I live in Prairie Village. Dillon evaluated my gas fireplace that was match start for installation…read moreof remote start. He explained what could be done and gave me a discount on an open box insert. He came out soon after to install. During the install he cleaned the logs, screen and doors and demonstrated the remote. I was very pleased with the company and how Dillon performed the service.

I feel like this fireplace service lives up to their good reviews. I had a minor potential issue…read morewith my fireplace, and this is the kind of thing I really don't want to take chances on. When I reached out, they were pretty responsive and moved things to text; the key to my Millenial heart. They were pretty booked up, but I can wait if it's going to be worth it, so they scheduled someone for the next week. Their tech was friendly and to the point. He gave me options on what we could do, pinpointed the problem, and didn't push or overwhelm at all. I feel like I'm writing this one as a service to them to spread the word, but selfishly so I can remember to come back to them specifically if and when any fireplace issues arrive. They seem to do things the right way and know their stuff.

Count my impressed! This was the best service I have received as far back as I can remember. I…read morereceived a text message within hours and a service call within 24 hours. As a NEW customer! I needed a part that they were kind enough to have overnight express delivered and service within 2 business days to get my system up and running. Both fireplaces work better than they have EVER. Since installation by a local company I would NOT recommend, I am thrilled with my systems. I signed up for yearly service on the spot. Cyndi and Darryl were excellent to deal with.

Very knowledgeable and forthcoming with advice. They worked quickly and got the job done.read more

My family and I moved into our home over a month ago and we haven't been able to use our dryer…read moresince then because the vent was clogged or broken or something. Raytown Chimney came out and went above and beyond to find out what was wrong with the dryer vent. After about 3 hours, Bobby had it all cleaned out, fixed, and ready to go for us to use our dryer again!! He is a really nice guy and very professional. I have 3 very young girls and he was super sweet to them and even let my 4 year old follow him around and help out while he was here! We are very thankful for him and her services!! Highly recommend!!

I rarely leave feedback but my experience with Marty was superb! I could not pass up an opportunity…read moreto let everyone know how great this man is in the chimney business. Marty was very professional and knowledgeable about his area of work. He fit me into his schedule the same day, explained in detail what needed to be done for safety of my home and family, and cleaned my basement chimney at a very fair price. I highly recommend Marty if you want an affordable subject matter expert to help you with any chimney issues. I will be using this company in the near future to maintain the chimneys in my home.

Michael showed up on time, inspected my chimney, gave me an estimate. Very professional, neat and…read moreefficient. Very nice young man. I had him clean the chimney. Was done in a couple of hours. Will definitely use their service again.

Very honest and professional! Showed up on time and walked me through the condition of the chimney…read moreand what was needed. Great service and would highly recommend!

I was honestly intimidated at the thought of walking into this place. I didn't know how to describe…read morewhat I was looking for, and I assumed it would be crazy expensive. I was dead wrong. As soon as I walked in the front door I was greeted by a friendly employee. I clumsily explained what I wanted to do to our fireplace and he knew exactly what I needed. He escorted me to a section of the store where i was shown my gas log options. There were a variety of price points and all of them were reasonably priced with installation for $150. I chose my new logs, paid, and had toasty warm gas logs fired up within a few days. I should have done this YEARS AGO. I highly recommend Fireplace and BBQ Center for all your fireplace needs!

On 11-21-2022 I contacted Fireplace & Bar-B-Q Center because I initially thought I needed a new gas…read moreinsert. I sent in the measurements etc and received a quote. Then I actually talked to someone at the Center and explained what I was concerned about. He told me I actually needed to add sand and some embers which would remedy the hissing noise (I had cleaned all that out thinking the lava rock was sufficient...ha!). I went to the store and the person I spoke to (didn't catch a name) clearly explained the steps to take and also gave me a written document which he highlighted. I purchased the sand and embers and easy peasy I have a functioning fireplace that looks new again. Grateful I asked questions and impressed there was NO hard sell to purchase a new insert.

If you are looking for a five star company to do excellent work from the initial bid to the…read morecompleted project, Chimney Medic is the company. We had them rebuild the chimney from the roofline up, waterproof the brick and install a very cool critter-proof cap. Communication was excellent- it's nice when a company actually listens to your needs- the bid was fair and reflected some excellent ideas we would never have thought of. Eric showed up on time to do the job and worked efficiently, even when confronted by a raccoon in the chimney we didn't know was still there. We got all the explanations for every step of the repair, clean up was spotless and the price was quite affordable. We will be using Chimney Medic again and highly recommend them.

There is only one word to describe this company . . . Awesome! They work with you to schedule an…read moreappointment convenient for you. They call to let you know if they are running behind with a new expected arrival time. My technician remembered we had a cat and closed the fireplace doors so she wouldn't get covered in soot. Polite, reliable, respectful and thorough. Highly recommend!

I Googled this company for a friend that lives in Kc, they answered the phone quickly and provided…read moremy buddy Avraham with same the day cleaning so I wanted to drop a nice review for these guys thank you

They haven't answered the phone they have multiple customer complaints and confusion about BBB…read moreaccreditation

They are amazing. This company was very rude clean and professional. Not only did we learn a lot…read moreabout our chimney but we were left 100% satisfied. Best chimney sweep in lees summit