Duane, Brandon and Michael were phenomenal! Great service, extremely friendly staff who care about…read moretheir work. Took a little longer than intended but that's because they're experts at their job that prioritize safety! Got me in for a tire change that was a walk in and fixed multiple problems with my vehicle all while chatting me up and making it a friendly experience. 6/5 if I could.

They broke the hinges of the hood of my car. They called me for the inspection report and did not…read moremention it. When i took my car back, they did not mention it... And left the hood just sitting in place, not latched, just laying there. As i was driving down the freeway i saw my hood vibrating and knew something was wrong. I safely pulled over (thank goodness I noticed) and found the damage. I called the shop to ask what happened and proceeded to yell at me and said they found it that way (they could have mentioned it on the inspection report). That was a lie, as I had replaced the oil of the car one week before. They should not have released the car to me without telling me about the damage. In fact, I probably would have paid them to fix it. What else did they cover up? Ill bet there was not a nail in my sidewall, they just wanted the money. Do not bring your car here. Untrustworthy mechanics.

I had a terrible metal on metal sound when leaving the Midway post office. Entered the freeway at…read moreLexington and it only got worse, so I stopped on the freeway (which is frightening in and of itself) but could not see a flat or anything wrong. Exited at Dale and wondered where on University might have an auto place and this was the first one. When I turned into a parking space there it stopped - so likely a pebble that dropped out. I was very concerned there may be more permanent damage or that it could start up again so I went in to have it put on the lift and checked. Total fee, $28.50, total time, under 20 minutes. He checked all four tires anyway. I also mentioned that I forgot to put my new plates on (when he was looking for the plate number) and he also did that without asking. I left feeling safe so this was worth the peace of mind.

Scheduled an oil change for 10 am and it took them two hours to begin the service. By then I had…read moreasked to be taken home to wait because they quoted me over an hour when I checked in. Then 2 pm rolls around and I hadn't gotten a call, so I called and they said it was done. Absolutely bananas insane that a routine oil change made by appointment would take 4 hours.

Came in on a Saturday close to closing time with a sound coming from the driver right side of the…read morecar that sounded like my wallet letting me know to buckle up for a ride. In all seriousness, it essentially sounded like my front brake caliper was holding on by a thread tapping, grinding, and smacking against everything. The service team was able to get eyes on and pull the car in the shop and on the lift, and let me know a rock from the loose gravel of Minnesota in winter was to blame. In and out in 10 minutes. No damage to the wallet. Superb customer service by the gentlemen at the desk and the service tech. Highly recommend!

Had a nail in my tire, guys at the shop were super friendly, kind, and honest! Thank you!!read more

I had taken my car here for years before it changed hands. Under the new ownership, I was quoted…read more$1000 for a repair that was framed as a safety issue. After getting a second opinion from a trusted mechanic, I found out that I had been overquoted about $350, and that the repair was not necessary. Do not recommend.

I'm sorry, but I have to do this review. This facility is under new ownership , prior to this I did…read morenot have any issues for the many years that I've been going there. I brought my car in because it was making a noise while driving. They had it in their possession for three full days and drove it enough to use up a half a tank of gas. I brought it in full and when I got it back, it was half empty. They said they couldn't find out what the problem was. I ended up taking it to the dealer, and the dealer said that the brakes were metal on metal at this point. I contacted parents and they admitted to me they didn't check the back brakes. I ended up having to get my rotors replaced as well. I don't know if the fact that they drove my car with bad brakes extensively damaged the rotors. my car only has 65,000 miles on it. I just don't think there was any excuse for them not figuring out it was the brakes within one day. Definitely shouldn't take three days and many many miles of driving it to try to "listen for the noise" themselves even though I played audios of what it sounded like for them..

Consistently excellent, friendly, & honest service. They give truth to the term "car care" in their…read morebusiness name.

Quick oil change was only $30 with a coupon. Have had other work as well and still going back 3…read moreyears now.

This location is Amazing! Brought my car in for some maintenance and after some work it was working…read morelike brand new. Ever since then I bring my car here. The manager Dustin along with Jonathan and Isaac always make you feel welcomed and appreciated. Since I've moved here to Minneapolis this is the best customer service I've received being here, they really make you feel valued. Thank you to the staff for helping get my car back and at it. Value your service and knowledge.

I brought my vehicle to the Tires Plus on Lake Street to replace a tire that was covered under…read morewarranty after a bulge was identified. The repair was completed, and I left assuming everything was taken care of. The next day my tire pressure light came on. I figured it probably just needed to be reset after the service. By Monday morning, the tire was completely flat. I called the store expecting them to take responsibility and help resolve the issue, especially since the tire was under warranty and they had just serviced it. Instead, I was told I would need to tow the vehicle back in. I explained that I didn't think I should have to pay for a tow when the problem appeared to be related to the work they had just done. Rather than working toward a solution, the manager, Jonathan, became combative and argumentative. The tone was defensive and dismissive, not helpful. When I asked for the name of his manager or someone I could escalate the issue to, he refused to provide it and acted like there was no one above him. I ended up having to call the main customer service line myself to try to get this resolved. I did not create this issue. The tire was covered under warranty, I brought it in for repair, and shortly after the service the tire was completely flat. A reasonable response would have been an apology, arranging a tow, and correcting the problem. Instead, I was met with resistance and poor customer service. Really frustrating experience, and not what you want when dealing with something that directly affects vehicle safety.

I have been taking my cars here since around the time Jim opened the place. 2006 Honda Pilot, 2007…read moreKia Sedona, 2010 Subaru Outback, 2015 Subaru Outback and a 2015 Buick Enclave). We had just received a shocking high repair estimate at another facility and happened to see a news segment about Ask Patty Certified shops, and so we found Jim - along with a strong recommendation from a woman we know. Many years later, we are loyal customers. The fact is, we can all be taken by a mechanic. How do we really know? Ask Patty is another layer of consumer protection. I have never experienced any of the shenanigans I have endured at so many other car places. Sure, Jim will tell you he can repair all that minor stuff like bulbs and air filters that anyone can easily do themselves, but what I rely on him for are the major repairs, not just maintenance. If my wife happens to be the one taking the car in, she has Jim do that minor stuff. Jim founded his shop after many years in the business, thus establishing his credibility. He is a straight shooter and will tell you what needs to be done and not done. He is no pressure to do repairs. I have never had an issue with a repair that required me to come back, it failed early, or I had to make a warranty claim on his shop's work. He has a coupon sheet that we have always used to keep our three cars going. He referred us to an inexpensive auto body dude who does repairs from his garage. Jim also has the free loaner vehicles. For quick stuff I connect to his WiFi and work there, chatting with him about all sorts of stuff. He has good coffee. He has an annual car show thing. I highly recommend Jim for a long term car mechanic relationship.

My front brakes were shot and Jim worked me in on short notice. Repaired the brakes and squeezed in…read morean oil change as well. Straightforward and no up-sell. Good experience without the repair shop stress. Definitely would recommend if you need repairs or maintenance done.

Needed an oil change very last minute. Colton did his magic and squeezed me in. Great service in…read morestore with friendly knowledgeable staff. Inside of the store was clean with plenty of comfortable seating. In and out in less than an hour. We made 3 additional appointments for our entire family's cars oil changes and required maintenance. Prices are competitive and they are not trying to do extra services to pad the bill. I highly recommend and trust Plymouth Tire and Auto. Overall: great service and valuable peace of mind that everything is done correctly with integrity and precision.

Always a great value. Freindly and professional staff. Highly recommend. Clean location…read more Completed in a timely manner, great communication.