Not happy at all the way my sister was treated by the head nurse and med techs here they deprived…read moreher if medications in several occasions and treated her badly . She was deemed a Problem by many staff members . Her transition from The Ridge which was also bad was hard for her. While they made accept ions for her it came to be that she had a mark on her back and this wasn't the place for her .

Don't be fooled by what they tell you when you visit the facility to consider putting your relative…read morein there. I have been in the facility since my husband checked in there on March 28th of last year and I spend every day with him. Between 5-7 hours. i know all the staff and all the residents. l. Lots of times not enough staff. i have often waited up to 2o minutes for my husband to get his dirty diapers changed. They would be busy changing someone else, and tell me they were coming after they finish with that particular resident. I would go back to the room and wait for at least 20 minutes for them to come and change him. 2. The food is not the same as the residents in the assisted living get in the downstairs dining room. . Often there is no juice, no fruit, they run out of napkins upstairs. There are no place mats on the tables. Often they run out of silverware and they give out plastic. The food is often lukewarm or really cold. I used to go behind the counter to the microwave to heat up his fruit. I was TOLD in no uncertain terms that I was not to go behind the counter and warm up his food. That I had to ask the staff to do it. There is mostly not enough staff to serve the food and warm up his plate. I have often assisted in serving the food and cleaning the tables if there is only one staff member working the floor. I have been told that is now allowed, so I have just stopped doing it, even when they are short hand 3. I have often brought people in wheelchairs out of the bathroom who were struggling to open the door and move their chair. When they see me moving the chairs into the room , they run and take it from me. 4. The bed never has a top sheet. i have asked them to put a top sheet on the bed, so that he doesn't have to live with the blankets in his face. they tell me they "made his bed". I go in there and tear it apart and start over with a top sheet, like you make your bed at home. 5. We have started to eat downstairs in the nice dining room. We also sit down there during the day, because it is nice and quiet. Upstairs they have 2 different TVs going all day with competing sound and often very loud. 6. There are all kinds of rules that I am not aware of until I break them unknowingly and I am told very rudely that this is not allowed. I ecawas sitting downstairs in the dining room by the kitchen. the kitchen has a bell to ring if you want something, it takes sometimes a long time for them to respond and you never know if the thing is working, because you can't always hear it. So I open the door and call in and ask for what I would like to have. I was told that I had to wait no matter how long it took for them to come to the door, or I would not be able to sit down there with him anymore. .. and not very kindly. I was almost in tears. I think they are intentionally harassing me when I come, so that I won't visit and interfere with them. I was so upset, I went home. 7. I gave some of the care staff gift certificates from Marshalls for 20 $each. Only 2 of the people to whom I gave the gifts thanked me. If I hadn't been thanked by one of them I would never have known the gifts had been given out. 8.He has been on hospice for months and if it had not been for them, I would have despaired in his care. 9. I have noticed some hostility from the staff when I make a request. Some of them are outride rude . I am sitting there with my husband at breakfast at 8 Am and one of the people walks in and doesn't say good morning, or hello. They have purposefully made a point of not greeting me. They greet Jack when they see him in the hall when i wheel hm around, but they ignore me like I am part of the landscape. I hate to ask them to do anything at all. l0. Since it is a closed facility you have to ask someone to let you out of the door. I sometimes have to wait because there is only one person watching the residents and they can't leave. The others are often on another floor. I have noticed that some staff is pulling back to back 8-l0 hour shifts.That is dangerous with elderly if you are tired. They are all overworked. I expect to get a blowback from this posting and more hostility, but everything posted here is true. some of the other relatives and I have talked and we have agreed on this situation.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!

My father has now lived at The Watermark for one year. During that time, the experience has been…read moreinconsistent--at times acceptable, and at other times deeply concerning. The cost of care is extremely high, and additional fees are added for things that should be basic. If a resident exceeds a certain number of medications, there is an extra charge simply to administer them--despite these being small, routine pills. If staff are asked to ensure a resident showers, that also results in additional charges. Housekeeping is supposed to be included, yet there have been multiple occasions when my father's bedding was not washed, leaving him sleeping in what I would consider unsanitary conditions. In addition, there are many times when I visit and the fronts of the cabinets are covered in greasy fingerprints, as if they have not been cleaned or wiped down in months. After his first year, his rent increased by over $300 per month. The increase is for no other reason than to get more money. Just because you can raise the rent doesn't mean that you should. He hasn't been given more care, he hasn't utilized any of the facilities on the grounds. In fact he sits in his room and just watches television all day. The food hasn't gotten better or worse, he hasn't gotten more care or less. So again a rental increase is not necessary. Compounding this issue, prior leadership sent me the rent increase letter that failed to include the discount he receives, making it appear as though the increase was nearly $1,500. This caused unnecessary alarm and confusion and further eroded trust. There have also been numerous occasions when I have specifically asked staff to please not allow my father to simply sit alone in his room in front of the television all day. Despite these requests, I have not seen any meaningful effort to engage him in the community or encourage participation in activities. This lack of social engagement is particularly concerning and directly impacts his quality of life specifically since he has dementia and Alzheimer's, social interaction is extremely important to help the disease progress less aggressively. Many of these issues stemmed from prior leadership, which I understand is no longer in place. I believe I can personally attest to at least one reason for the high staff turnover. On one occasion, I called and asked to speak with a specific leader. I was placed on hold, and when the receptionist returned, she said she was transferring me. When this leader picked up the phone, she answered with a curt and rude "what," as though she believed she was speaking to the receptionist rather than a family member. Speaking to staff--or anyone--in that manner is completely unacceptable. When I clarified who I was and why I was calling, her tone barely improved. The interaction was unprofessional and left a lasting impression. While the care staff themselves appear to want to do a good job, there have been serious lapses. One example was when my father complained of what was dismissed as a sunburn, when in reality he had a severe case of hives. He later ended up in the emergency room while traveling. When we returned from that trip, we found his bathroom had flooded. Rather than immediately sending someone to clean and sanitize his apartment, staff was told to offer to him in a model room for the night. This was an unacceptable solution. He had just returned from vacation here he was ill the entire time and wanted to rest in his own apartment--not be displaced. We were also informed that there was no maintenance staff on site at night, which is deeply concerning in a facility of this nature. It took an excessive amount of time for someone to come up and mop the floor, and even then, the area was not sanitized--only mopped--despite the fact that it involved toilet water. I have read many reviews stating that appearances can be deceiving, and unfortunately, that can be true. It is a beautiful new building. There has been significant staff turnover, which I believe was directly related to certain members of leadership who are no longer there. Overall, I am cautiously hopeful that with the leadership changes that have been made, things will improve. However, given the level of cost and the expectations that come with it, meaningful and consistent improvement is not optional--it is required.

Fabulous place. Only 1 year old. Many daily activities like chair exercises, crossword puzzle,…read more bingo. Food is really good. They will accommodate your needs. Lovely garden. You can bring your pets too. Can't go wrong with The Watermark. Employees are nice and very helpful. Very accommodating.

Adrian is always greeting everyone with a warm smile and helping out with questions…read more great office experience

The top level management team at this facility is excellent despite the difficulties in hiring…read morequalified and permanent help at lower staff levels. We have lived at Merrill Gardens Willow Glen for close to a year and consider ourselves lucky to call this our home

Due to a fall which caused 5 cracked ribs and a cracked elbow elbow I had to go from the hospital…read moreto this Assisted Living Facility to recuperate enough to go home. I was concerned at first because of the horror stories about some of these type of facilities. Staff was compassionate, attentive to my needs and very friendly. Two or three times a day they frequently checked on me to ensure that I was getting all that I required during my staff. If I ever need to go to Assisted Living again, l would ask my family to check to see if there is a bed available at BelleRose. I highly recommend this facility for anyone who needs care either on a temporarily or a permanent basis. Lori and her staff went well above what I excepted for a Assisted Living Facility. Kathy M.

We had to find a place for our mom when she could no longer remain at home. It was a very…read more frustrating process until we found Bellerose, the staff is genuinely caring about their residence. Always willing to help make the transition as easy as possible . Mom was in their care for five years and always felt it was like family, not only to her but to us, her family. It's not a huge facility which we loved and made my mother very comfortable. So anyone who has a loved one looking for a good place outside of their personal home, Bellerose would be my only choice . Can't say enough good things about them, they truly have caring ways .

After knee replacement, my sister was sent here for rehab. We met Julie Flaminiano and she helped…read moreus so much! She was so kind and professional to both me and my sister. She made herself available to answer all our questions. And she provided the very best service for my sister. Even after we left the rehab, we still had questions and Julie answered them for us. And continues to be a source of information and help. We are so grateful for her.

Reposting pictures of patient at Westwood who suffered injury within 24 hours of intake. Patient…read morefell backwards on head ...wound unattended for 4 hours. Overworked staff did not respond when patient accidentally missed the commode... despite several calls to front desk. The feces on the floor was not removed for six hours.

(Watermark Almaden) I would like to comment on my journey living at this Assisted-Living for over a…read moreyear. An experience that was a nightmare- ongoing power failures for four months - yes - I have the flashlights, the blanket, battery operated mini lamps issued to the residents during this time / apologetic news letters weekly (waiting on parts) for generator. After a formal complaint was made, a Transformer finally arrived on premises. Twice pipes broke in the ceiling of my bathroom, flooding my bath and kitchen area. Rent was raised twice in one year. Covid rapidly spread throughout the building (was hospitalized for 4 days). Ventilation is very bad as they do not routinely change filters in Apts or Common area. When I ask to have it changed (as my Apt floor was showing evidence of black spots) - Maintenance states " only if you need it". I might add this is rental property (saving money). The food is the worst- Vendor is US foods. NO stable management. Lastly, I advise anyone interested in this Community to do your own extensive research on the internet (You will be surprised). The microwave oven never worked in my Apt. Kept tripping the breaker. Reported the problem one month after moving in - never resolved ! Finally approx 4 months upon leaving they said the microwave was too big; but never offered to replace it. I also would like to mention the elevators are often inoperable/they have four floors. I encourage everyone to be extremely cautious before putting your love one in these Communities as it is very costly/ stressful to re- locate .

Would not recommend anyone placing a loved one in this facility if they have any needs that require…read morehelp from staff . They claim they are able to handle residents on hospice care but they are not adequately staffed. The residents are given a button to press when they need help but the staff does not come quickly at all and you have to press the call button multiple times to get a response. I felt my parent was neglected at the facility. The woman that presented the papers at signing was only concerned about getting the deposit money. She had poor customer service and was abrupt.

This was a beautiful place when my mom moved-in to the independent homes…read more But the care facility that she had to transfer to which was full of hard working, caring staff at the time she transferred, has been extremely short-staffed for the past 2 years post pandemic, in a bad way. I don't know why, and it's gotten worse. Please double check your elderly here and their care as of the date of this review. We had to leave. Brokenhearted ...

So fortunate to have found this place for my mom!…read more I will primarily be speaking about the skilled nursing facility as there are also independent living, assisted living, and memory care facilities on the same campus. When my mom was unable to return to her independent living apartment after breaking her hip, a friend recommended Lincoln Glen Skilled Nursing. She lived in the skilled nursing facility for over 2 years and became part of the Lincoln Glen Manor family. The nurses and CNA's were caring and helpful. My mom enjoyed the activities, and I was glad to join her for family events. When a medical issue arose, a doctor from Kaiser (my mom's health insurance) would be contacted and would either come for a visit or would advise the staff on next steps.

After several months of my brother's care in assisted living at Carlton, l am ready to give a…read morereview. I like the atmosphere at Carlton and there is a beautiful view of the Cottle Park from his room. The food there is good and there is are several choices offered. They give family members two free meals a month, which is a brilliant way to promote family & friends visiting. My brother seems to enjoy inviting me to join him in meals. I appreciate the staff, many of whom have been working there for several years. However, my brother doesn't request help. Often when l get there his tv isn't functioning and he is sitting in a snarl of his sheets. Pedro in maintenance is very nice and helpful when I visit if l ask. Mary, the evening supervisor was extremely prompt and efficient last when there was a hygiene issue. However I have had a request in for them to replace a doorstop for months, the one he has is broken and has punched a hole in the wall, which later allowed the knob to punch a hole as well. The door hinge is out of adjustment, causing the door to slam loudly. These things that take a little bit more work are just not getting done. Transportation to medical appointments is efficient and timely. I wish I could say the same for things he would like to attend like a luncheon out.

Nancy is a wonderful lady. We love to see her smile and so much appreciate her hard work and…read morededication to helping others. Thank you so much for having Nancy there. She is a blessing.!