1. Heartstrong Services

    1. Heartstrong Services

    0

    Owens Cross Roads, AL

    Heartstrong Services

    5.0 (2 reviews)
    Closed 7:00 am - 8:00 pm

    Request a consultation

    Response time

    7 hours

    Response rate

    100%

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    6 months ago

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    10 months ago

    Great professional work and done on schedule. I highly recommend them as a contractor.

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    Dalton Wholesale Floors

    Dalton Wholesale Floors

    (7 reviews)

    THINK TWICE BEFORE YOU USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more I decided to recarpet 3 bedrooms, a small study and a hallway. Received an invitation for Kemp's one day sale. Looked at the Karastan, not cheap but my last carpet purchase. Picked pattern, gave deposit and came back and paid a few days later. Dan the flooring man was my installer and he was fabulous. I was told the carpet has a lifetime warranty...sounds great. I had all the warranty info so I could keep my lifetime warranty. A few weeks later the carpet started to look like a sweater that had been picked. I called Beth who sold me the carpet. We are talking 6 GRAND in carpeting. Someone took pictures and then someone came a month later. They told me the Dyson vacuum that Kemp's said was recommended was too aggressive. He offered to fix it and worked the fibers back in. We are talking wall to wall carpet and you can't vacuum it with a commonly used vacuum. I started using my passive head central vacuum and they pulled up again. The gentleman had told me to call the dealer to have the process repeated and when I called Kemp's they blew me off. Since there was 968 sq. ft. of padding, the carpeted area was less than that. 6 GRAND people! I will probably sue at the first of the year, but I plan to show pictures of my picked sweater carpeting to everyone who comes in for next year's sale. I can't trim the picks and I have a very crappy result for a lot of money.

    A week after our floor was installed we noticed areas that were not properly done. When we…read morecontacted Kemp's, they sent out their "inspected" who said there were no issues. Kemp then filed a claim with the flooring manufacturer, who denied the claim. A month after being informed the claim had been denied, and consistently emailing, I was told the copy of the report could not be shared, but they would fix "an area" the report cited. Note: The manufacturer said otherwise. Do not use Kemp for any installation work. They swear by their installer but the installer didn't correctly install the floor which will void your manufacturer warranty.

    Heartstrong Services - contractors - Updated September 2026

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