I went to the HEAR USA office in Carle Place after the warranty expired on my hearing aids to replace both of my receivers (the parts that go inside the ear canal). Since they only require a simple operation to remove and replace, I just wanted to purchase them for $100.00 each. They plug into the main unit, so, anyone can do it. They refused to sell them to me and insisted that they perform the repair. I initially agreed to an additional $60.00 charge to perform the service and I left the hearing aids there. The next morning I received a call from the office that the charge would be an astounding $390.00. They said that the extra charge was a service charge ($65.00 per aid) and, if I wanted them repaired would I be willing to pay that amount. I had no choice because I needed them repaired, so I reluctantly agreed. When I picked up my aids, I complained about the cost and i was told that, in addition to changing out the receivers, they had to do a performance check (not their exact words). Shortly afterwards, I called their corporate offices and, although the customer service agent was advocating for some kind of refund, her boss denied any relief. When they contacted the Carle Place office, the office denied doing anything other than changing the receivers and nothing else. Why then was I charged for the additional service charge. Someone was lying. HQ finally agreed to sell me the receivers at retail price and allow me to replace them myself in the future should I ever have to do it again. That will probably never happen since I am getting new hearing aids from another company with good and honest customer service. I highly DISCOURAGE anyone from getting their hearing aids from HEAR USA! read more