I am very happy with my experience. As a first time client, I was warmly greeted by Barbara at the…read morefront desk. She understood the problem with my hearing aids and was able to quickly plan the resolution. I had to leave but received a call within one half hour that my hearing aids were repaired and ready for pick up. Also, she was most helpful with receipts and information that I needed. Thank you Barbara and Dr. Dold for such great service!

We got my son's hearing aids here in June 2025 and were required to pay $7,500 upfront. We were…read moreexplicitly promised by the audiologist that Aetna would reimburse 90% of the cost. After seeing us only two times, that audiologist suddenly disappeared, and since then it has been nearly impossible to get help from anyone at this office. There is no continuity of care and no one who takes ownership of the situation. I have called the front desk and billing countless times. Billing has been condescending, dismissive, and completely unhelpful. Meanwhile, I have spent hours on the phone with Aetna, who has also contacted this office multiple times trying to resolve the issue. Despite all of this, we are still stuck waiting on reimbursement and clear answers. This has been an absolute nightmare, especially when dealing with something as important as a child's hearing and such a large amount of money. I would never return to this practice and strongly caution others to get everything in writing and think carefully before paying a large sum of money upfront. Don't do it because you won't get your money back and they will not help you!!! My husband is now involved and he can't get anyone on the phone either. UGH!

Doc Cohen has been my audiologist since '07 or thereabouts. (He gave free screenings at my…read moreworkplace in nearby Yonkers, back in the day when he was with another organization.) He convinced me back then to get a set of hearing aids (even though I was only in my 40s!) to help cope with a case of tinnitus in my right ear. Throughout the years, I've found Dr. Cohen to be a great professional--always kind, considerate, understanding, and knowledgable about aids and other solutions that meet my challenging needs. This was especially true when my tinnitus bloomed to full-on single-sided deafness. (I completely lost hearing in my right ear due to surgery in 2013 to remove a golf ball sized acoustic neuroma--or benign brain tumor--which also destroyed my right ear's hearing nerve.) His current office, shared with an optometrist/eye glass store, might not look like much. But it doesn't impact the type and level of service and support he provides! (In fact, I think his "low-overhead" approach probably saved me SEVERAL thousands of dollars over a mid-town audiologist's office offering the same top-end hearing aids.) I would definitely recommend giving Dr. Cohen for your hearing challenges. I think you'll find his no-pressure, gentle approach to be very refreshing!

Dr Cohen is the utmost professional. He puts client needs first; he has a vast wealth of knowledge…read moreand experience and he's a really nice guy. You won't find better service anywhere.

After a horrendous experience at another hearing device outfit, I visited Emily Esca. What a…read moredifference! The hearing test took 20 minutes instead of 2.5 hours. Dr. Esca diagnosed my hearing loss and suggested my getting top-of-the-line hearing aids for $1000 less than the other place on a half-price sale. Dr. Esca knows what she is doing. She's professional and approachable with patients' questions about follow-up, costs, and recommendations.

Dr. Esca was very cordial and in a relaxed manner revealed her proficiency in audiology. After a…read moreseries of diagnostic tests, Dr. Esca in a clear professional manner explained in detail what the results revealed. She examined the current hearing aid being used and adjusted it for optimal performance. Although the results indicated a diminished hearing acuity, Dr. Esca did not attempt to talk me into purchasing new hearing aids, but take a wait & see method if the current hearing aid adjustment would improve in the coming weeks. She also made suggestions to facilitate wearing the hearing aid consistently. I strongly recommend Dr. Esca at Listen Hear Diagnostics. Dr. Esca is very focused, supportive, and accommodating. She displays concern and compassion for her patients. Note: There is street parking available.

I have worked with Bonnie off and on for what seems like two decades now. I have come across a slew…read moreof audiologists, mostly in connection with ENT doctors I've visited over the years. Bonnie is head and shoulders better than any other audiologist I've spent time with. For one, her hearing exams are easily 3 times as long and far more thorough than other audiologist exams I've had. She always takes the time to be thorough and complete, answering ever question I throw her way, and she works a problem until it's solved to the best of her ability. For a time, I had left Bonnie to go the cheaper, Costco hearing aid route. But when my hearing degraded further and I needed specialized assistance, I returned to Bonnie without blinking an eye. And the result has been top notch as I expected. Obviously, using Bonnie over Costco is a far more expensive proposition, but, in my case, I had to bite the bullet and go that route to ensure Ii could hear as well as possible. Ultimately, we setted on top of the line Phonak Hearing Aids as well as custom ear molds and a Roger On microphone, and the result has changed my life. While I did pay a lot upfront, every time I needed service or additional help or had to have a broken ear mold remade, Bonnie has always ensured I never had to pay an additional dime. I can't recommend Bonnie enough. If and when the day comes that she decides to retire, for me, it willl be a very sad day! If you're looking for the best auditiologist in the area, give her office a call pronto!

I had had no complaint with this facility and the audiologist, Veronica Garelik until....my hearing…read moreaids were still under warranty but started acting up mid December. I was given a loaner pair and originals were sent back to the factory. Since the loaners were better than the originals and I was told due to the holidays being so close it may take a bit of time for the repair I didn't call the office. However, I did send an email msg to the audiologist stating I liked the loaners. Today, 1/19 I received a call on my landline telling me the originals were back and they've been trying to reach me for at least 3 weeks and all calls directed to my cell went directly to voice mail and they then claim they texted me with no response. There were no missed calls as there would have been a record and no text. As a matter of fact, this is not the first time I've been told calls have been made and gone directly to voice mail from this company. I'm pleased with the hearing aids but not with what I perceive as dishonesty to cover their office inadequacies. I'm sure that my warranty will now be invalid due to this review. I hope not.

I accompanied my mother for her appointment with Dr. Veronica Gorelik at the Scarsdale location and…read moreit was the worst experience I have ever had or witnessed with a healthcare provider. The doctor seemed fine up until I informed her that my mother has met her insurance's annual out of pocket max and the insurance company has previously confirmed there will be no copay for the hearing aid. The doctor then assumed a condescending tone and repeatedly claimed that the insurance company has no role in this and their limits do not apply. As was later confirmed by both the insurance company and the service partner (TruHearing) who referred my mother to this shop, there is in fact no copay and that confirmation was proactively provided to this doctor through TruHearing's "Echo Portal" which this doctor could have easily verified. The conversation went to hell - after I informed her that we would file a complaint against her and switch provider, the doctor refused to return my mother's in-take forms, which contain my mother's full SSN and other confidential personal information. She first falsely claimed the forms have been loaded into paper shredder, then claimed that we had no right to demand return of "their" forms - despite the fact that they emailed the blank forms to me yesterday and I filled in my mother's information. I felt verbally attacked at this establishment and the doctor and her assistant did NOT appear like healthcare professionals to me. They seem more like used car sales people throwing a fit for lack of up front payment. I can understand we all make mistakes; I can even excuse them from not checking their portal for insurance benefit confirmation; but the way the doctor acted despite her mistakes was not excusable. I caution anyone who is referred to this establishment. There are many options - look for the true healthcare professionals and avoid getting into a bad situation as my mother and I were subjected to.

Excellent visit and appointment, I have the best audiologist in the business and his name is Dr…read more Christopher Witzmann. Doc works out of the Advanced Audiology in Nanuet N.Y. Thorough check of both ears and of it's hearing capabilities. Wonderful and very intelligent Doctor. I definitely recommend Dr Christopher Witzmann you all hear that. Thank You Very Much Doc. YOU ROCK. Doel

I was sent here at the recommendation of my insurance carrier. My appointment was set and available…read morein a reasonable time. The location is in Nanuet, very centrally located for anyplace in Rockland and has plenty of parking. The office is spotless and uses all the covid procedures. Dr. Stoklosa was very patient and thorough in the examination and explained everything step by step. I was offered several levels of hearing aids to fit my needs and my budgets and they were ordered and arrived within a week. I am now wearing them and the change in my hearing is amazing. I cannot think of anyplace being better than this and it is not a chain.

Doctor Zalvan was attentive, very pleasant, concerned and communicative. He "flushed my ears" and…read moreit didn't hurt a bit. I had had to cancel my appointment twice because of health and weather concerns and the call center staff was very understanding and rescheduled me very quickly.

Beware of the office billing practices. We were way over charged and it's been impossible to get…read moresomeone there to correct it.

Exceptionally professional from when you enter the office to seeing Noel. All interactions with her…read morewere positive and helpful. I would highly recommend you contact her office for any hearing needs that you may have.

audiologist who came w new HAs cdnt program them to enable me to hear music. Noel worked her magic…read moreand i hear everything now better than ever. hl