The best doctor ever I came with my son that is very very…read morescreaming and moving in my house when I put the ear drop When I came to the doctor, my son sit still the doctor makes funny noise and let my son stay still, and my son did not scared. He was unbelievable quiet. A dream of every parents. Highly recommend thank you so much

Very unprofessional here! The dr didn't do anything yet…read morewant to bill insurance for many things he did not do and put in a pre authorization for more work. They only allow 1 parent - is it still Covid ? This is likely because they want to pressure the parent or guardian to write a 5 star review and they know the likelihood of both parents being there they can't and also ----No siblings allowed They try to navigate you to write a 5 star review and will guide you what to write . They mistreat you and get upset when you refuse to write a good review for them . They need it written inside of their office. This doctor only cares about his jewelry on his hands and billing the insurance high for things he barely did. I feel sorry for the girls working here having to put up with this man forcing them to abide by his crooked rules.

My hearing aid had broken while I was up in this area and I am SO glad I found this place to help…read moreme! The staff was kind and thorough and helped me get a quick appointment! When it came time to come in, Beverly Lew knew exactly what to do and could have easily overcharged me but did not! She was smart and helped me make sure I was getting full use of my warranty, which she didn't have to do and I deeply appreciate it. The final price was so reasonable and literally 1/4 of the cost compared to what some other places in the area I had called were going to charge me!! This really meant a lot to me and makes me know this is the place I will come back to if I ever have a problem again. I love finding businesses that operate on integrity. This is the type of establishment I wish all businesses could be like. Beverly Lew was kind, competent, understanding, and quick to help me in the way that benefited me the most. I am so happy to recommend Sound Advice!! Really really wonderful experience here!!

If I were in a super hero film; my power would be supersonic hearing. Everything sounds louder in…read moremy ears and I can hear conversations from what feels like a mile away: it is a blessing and a curse. Mostly a curse because the sense of sound has become aggravating at this point and offers too much stimulus (causing headaches!), I have misophonia and it requires me to wear ear plugs 24/7 when at home because I live in a loud area. Even stranger, is that I have tinnitus so you would think that the constant ear ringing would mute sound but no-siree! This ear plug wearing- habit (the putty swimmer's kind) means that I occasionally have teeny, tiny pieces of ear plugs that remain in my ear canals which then have to be removed using a traditional ear wax cleaning procedure. I try to do this once a year and being my previous doctor moved out of the area; I discovered Sound Advice and I am so glad I did! Sound Advice is the audiology practice of Dr. Beverly Lew housed in Burbank near the famous Milt & Edie's dry cleaners on Alameda/Pass (paid parking behind the building). Dr. Lew has over thirty years of experience with all things ear-related with a Bachelor of Arts in Communicative Disorders and Master of Arts in Audiology treating everything from hearing loss and hearing aid dispensing to tinnitus to handling the precious hearing of famous rock stars and their in-ear monitors. When it comes to ears and hearing... Sound Advice has you covered! Dr. Lew is truly the master class in audiology. I booked an ear cleaning with Sound Advice (this procedure isn't covered by health insurance and will set you back approximately $150) and arrived to a warm, inviting lobby with reading materials galore and a fully stocked snack stand with coffee, tea, water and snacks. The receptionist Monique even offered candy/chocolates. The energy at Sound Advice is very calming and doesn't feel like the usual clinical vibe at typical doctor's offices. As odd as it sounds (ooh, that is fitting!); Sound Advice is actually an enjoyable medical office. I met with Dr. Lew and she briefly consulted with me allowing me to tell her the state of my ears and my super hearing power. Dr. Lew is the first to EVER dive deep into the psychology and the medical prognosis of why my hearing is so elevated, the misophonia, my tinnitus and the possible solutions including Sound Advice making personalized ear plus which won't leave pieces in my ears. Dr. Lew is not only incredibly qualified and intelligent; but she is a beautiful soul inside and out and speaks to you as a compassionate friend making you feel truly cared about. She is genuinely one of the top three doctors I have ever met in my life and I have been to hundreds due to my multiple health conditions and illnesses. I am absolutely enthralled by this woman! I am familiar with the procedure to clean my ears/remove ear plug pieces but it was an even gentler experience with Dr. Lew who asks you every step of the way if you are comfortable and explains what she is doing while continuing the conservation to keep you distracted. We were done before I knew it and Dr. Lew even pampered me with some amazing scented ear oil that will keep ear plugs sliding in and out easily. The experience was so wonderful that I didn't even want my appointment to end! I wanted to hang out at Sound Advice! If you want MY advice, Sound Advice is THE place to go for all things ears/hearing in the SFV area (sorry, I had to do it!). The office is the definition of welcoming and Dr. Lew is one of my new favorite people. I will be considering the personalized ear plugs and will absolutely return for all my super hearing and tinnitus needs and will shout it from the rooftops recommending her - well, maybe not shouting because that is loud, especially to me.

I have been in the care of Dr. Frintner and Dr. Lee ever since Ménière's disease impacted my…read morehearing so much I'm no longer able to hear much out of my right ear. After visiting several other places (recommended by Kaiser) I was left feeling more confused about the hearing aid process etc. When I found Burbank audiology they squeezed me into an appointment as soon as they could because I was going out of town. The entire staff is helpful, caring and kind. The environment is bright, clean and very child/family friendly. I feel like they are also purposefully inclusive with everyone and I cannot recommend them enough. I'm so happy with their help and my new hearing aids!

I lost my hearing in my left ear about 3 years ago and was told I needed to get a cochlear implant…read moreto improve my hearing. It took me over 2 years to make the decision to move forward with the surgery and it was only because of Dr. Frintner & Dr. Lee that I had to courage to do so. The entire office from Miriam and Rebecca at the front desk to everyone in the back has treated me like family from the moment I walked through that door. I had a successful cochlear implant surgery in October 2025 and am now able to hear way better in my left ear. Burbank Audiology changed my life and we are forever family. If you're searching for an Audiology Center for ANY hearing issue, look no further than the Burbank Audiology Center. You will NOT regret it!

This is Samanta Lokes, I am the mother of 3 children on the spectrum of Autism. I recently had the…read morewonderful experience to find Dr. Shahrzad Cohen in a research that I did online trying to find the best specialist in town for a Central Auditory Processing for which I needed an expert consultation to be able to advocate for this service at my children School District, Insurance or Regional Center. I did know that she was one of a few Dr. that specializes in this field in Los Angeles and close areas, but I never thought that I was going to find such an knowledgeable, humble, compassionate and dedicated professional being so young and so approachable. Due to my children needs I had become an expert mother about dealing with many professionals in the Disabilities field from Districts employees, Regional Center employees, Health Insurances prestige doctors like BJ Freeman and researchers at prestige Hospitals like CHLA, White Memorial and Universities like UCLA, Cal State Long Beach, and Cal State LA personal, Colleges, Government officials, Administrative courts judges and personal, Family Law Courts judges and employees, attorneys, Public and Private agencies and non profit organizations, Parents Advocacy and support groups all over LA. My first impression when I got to her offices was that her team of professionals were really attentive and sensitive to our individual, complex and private circumstances. More than a Doctor, I found a refugee in Dr. Cohen center as she did know exactly what my children cases problem, barrier for treatment and the kind of advocacy that would take to get those services in place. Surprisingly, she did know very well the kind of issues that parents with special needs face and her work is excellent at being pretty sensitive and supportive about our unique circumstances. I found that day a place that I would love to continue to work with in the future, because I did know right away that I was in the right place and I feel very grateful with my gut feeling for getting me there. I will be proud to pass her info to any family with special needs children in need of this kind of evaluations that are pretty rare to get and that help our children learning. Unfortunately, there is not much awareness about Central Auditory Processing Disorder out there. In my personal experience, I was just recently diagnosed at age 38 in college with it and I know by first hand exactly how interfere with learning. I never got treatment, and I deal with barriers to keep up with my teachers instruction, but I work hard and only take one class at the time so I am able to give my 100%. My older son is a new college student and he had the fortune to receive treatment for Central Auditory Processing Disorder in High School and thanks to to intervention and treatment for his learning disability, his attorneys help and my advocacy he was able to enter College, have a decent placement, he is able to pass his mid terms and be in a general education class with accommodations that Dr. Cohen is able to prescribe for your children IEP's or DSPS Plan, and most importantly to help them success in their future careers. Because we as parents of special needs children MUST believe in our children abilities and capability to SUCCESS at the same time that we fight with strong advocacy to offer ACCESS to quality treatments like this via highly educated and experienced in dealing with Autism and other Learning Disabilities that knows very well the spectrum and the kind of profound impact that has in their learning so we can open the paths for their success. I as an expert consumer of special needs services highly recommend Dr. Shahrzad Cohen expert professional services. Samanta Lokes

She has an obscene secretary. For a procedure, she requested my daughter to come several times to…read morekeep charging large amounts. I had horrible experience.

I'm surprised on theses reviews, they don't get the credit they deserve ! I brought my grandfather…read morehere, he has hearing loss on both ear but one side is more profound, the specialist Jenni was super amazing and very patient with him, we got him behind the ear hearing aids, she was nice enough to inspect my ears as well but I was ok. Lol I highly recommend this place my grandfather is always excited to go for check ups cause the specialist Jenni is always very welcoming and nice. On the plus side my grandpa can hear me without yelling my lungs out lol

I love coming here. Everyone is super helpful and friendly. If I ever need anything they make sure…read moreto take care of it. Jennifer goes out of her way to make sure the patient is being well taken care off too and explains everything clearly. The staff really care and want to make sure you get the best service. Highly recommend giving this location a try.

Unfortunately, more than ever, the medical field is all about money. I tried to book an appointment…read morewith Dr.Mazza but she moved her office to Providence and everything the secretary could talk about from the get go on the phone was fees, fees and fees. Hospital fees, and more fees if this or that tool is going to be used. Forget about paying out of pocket. She even answered "ooooh, it will be very expensive." I understand that everything is transactional and there is a cost to everything but when the conversation is all about money even before addressing anything, then it's difficult to differentiate a doctor and a car salesman. And yes I have been a patient before and can compare to previous experiences.

I went to this business once in November and received my bills in December. I've left voicemails…read moreand I sent two letters in the mail with the stamp on them the first time it was never answered so I emailed the letter I have still never gotten any acknowledgment from this hideous shameful office. Who never told me up front there is an admission fee just to see the doctor because she is located now in a hospital. But to not answer one of my letters or my voicemail is unacceptable and now I have a bill collector coming after me. The front office was never clear about the additional fee that would be tacked on to the doctor's fee for the hospital and I was there for 20 minutes as an office visit not an outpatient

Here's why you should NOT use Union Audiology…read more I went for a hearing test in the summer. The equipment they used was straight out of the 1970s. Seriously so old and crappy. Doctor told me I had 30% hearing loss and need hearing aids. Okay. They billed my insurance for the full cost. Mind you, I never got hearing aids or was even fitted. But they billed my insurance for over $6000. They got the money and never once called me or returned any of my calls. Then they billed my insurance for another $6000. Why? This time it was rejected. Meanwhile, I still haven't heard from them even though they have my insurance money. They NEVER returned any of my calls so I could not get fitted for my hearing aids that they were already paid for. After 4 months of leaving tons of unreturned messages, they finally answered the phone. I asked what's happening and why they are keeping my money and not giving me my hearing aids or even calling me back? Their receptionist tells me I'm being rude and I need to apologize to her. WHAT?!?! I ask why they haven't returned any of my calls even though they've been paid thousands by my insurance company. She claims she returned all of my calls and left messages (a total lie). When I press her for the number she's been calling, she gives me a wrong phone number (off by one digit from mine) that she's been supposedly leaving messages for me. Total BS. ALSO...my correct phone number is RIGHT ON my intake form and was left on all of my messages. They are totally scamming and keeping my insurance money. I alerted my insurance company who also tried to get them to return the thousands of dollars they took from them. Guess what, the insurance adjuster says they won't return his calls either. A major fraud case is now being opened by my insurance company. In the mean time, I still don't have hearing aids. I cannot get them anywhere else because Union Audiology billed my insurance, took all of the money and now won't return it. I may lose out on my deductible benefits for the year and I cannot hear very well. Do not trust this company. My insurance company is preparing to file a fraud claim against them while I'm still disabled with no way to get hearing aids...that Union Audiology was paid thousands of dollars for and won't return. Do not use this company. You've been warned.

Good service. I simply don't understand why someone working with the elderly refuses to wear a mask.read more

Well, it wasn't long, as I entered the office I was treated with dignity and respect from everyone…read moreone their. Ms. Hasmik was wonderful at her job, with my hearing aids. Ms. Marissa was great with her communication about my new hearing aids when they arrive. Everyone was GREAT

They don't answer their phone .. good luck trying to pay your bill .. why not just have an online…read moreportal to pay? Why make it so difficult on your customers

I truly appreciated East Valley Audiology when Dr. Miller was in charge. She retired, somebody…read moreelse took over the business and I was very disappointed with the new audiologist. I am looking for another one in the Burbank area.

The best audiologist in the greater valley area. The office staff is super. Glad that I found them.read more

HearUSA I can hear…read morefinally consonants when others speak and also whispers. I can eavesdrop on close by conversations. I can participate at a higher level when I'm at in-person conferences in large conference rooms at work. Comfortable enough not to notice when I'm wearing them. I can customize features for different settings, including concerts, noisy restaurants, outdoors, etc. I don't have to ask people to repeat themselves and don't have to try to read lips. I don't have to ask that the TV sound be turned up or that the closed caption feature be engaged. I also moderate the sound level down on my car radio. Finally, the initial audiology appointment resulted in the instruments being appropriately and professionally customized to my needs. I am very satisfied with both the service and the product!

I had a very disappointing experience with HearUSA in North Hollywood…read more I called and left a message but never received a callback. When I finally got through, it took an unreasonably long time to get an appointment, only to be told that my hearing aids were out of warranty and it would cost $330 to repair them. The customer service was extremely poor from start to finish. The man at the front desk had a terrible attitude, was dismissive, and offered very little help or empathy. After waiting so long, I expected much better communication and customer service. Unfortunately, I would not recommend this location based on my experience.