I have dealt with Hugo at the Pasadena office now several times. I have left each time wanting to tell Hugo off. He has an attitude of "I can't be bothered". He is condescending and unhelpful. He exudes that he doesn't want to do his job but does it begrudgingly. He is also very rude. He needs to have a different job. One that doesn't involve customer service. The office staff are so helpful and pleasant. They go out of their way to be helpful. This time when I went in with my 101 year old mother I was told they didn't have time to adjust her hearing aids. They cleaned them. The staff member told Hugo there was a lot of feedback sounds on my mom's hearing aids. He begrudgingly asked us into his office. He rudely said ok there is no more feedback. Angrily saying he fixed it. I can't stand stealing with his rude behavior read more

Everything went well took my mom I learned a lot being with her at her appointment Hugo cordon very nice and informative and patient Also good parking available here read more

They told me my insurance covered everything, then fitted me with the highest priced hearing aids then told me I had to pay $1,500. for my out of pocket part. Plus "Hugo" the salesman was very rude, angry & mean to me when I asked to be fitted for cheaper earing aids. He was a bully & a creep. read more

Hugo Cordon at HearUSA in Pasadena -- whom I've seen three times in three years -- has been consistently terrific. He is not only polite, friendly, and generous with his time but also 100% competent in the annual cleaning, adjusting, and updating that keep my nearly decade-old hearing aids working like new. And the paperwork/appointment side is flawless. I highly recommend this office. read more

The staff were very patient and helpful. Hugo and Linette took the time to make sure the hearing aids fit and worked well, connected to the phone, and taught us how to maintain and clean them. Thank you! read more

I saw Hugo Cordon yesterday at the Pasadena office of HearUSA and he took a 'Real Ear Measurement' and reprogrammed my hearing aids. The result is wonderful as I hear so much better!! Recently, I saw three ENT specialists and several audiologists, I was told there was nothing more to be done to improve my hearing nor did anyone ever suggest a 'real ear measurement'. Incredible resource! read more

Hear USA ads sound amazing but don't believe them. I bought the Signia Pure Charge and Go IX for $6500. Kaiser picked up $5000 so I ONLY lost $1500 on the second worst purchase of my 84-year life. They are supposed to help me hear conversations in noisy environments but all they do is amplify the volume of the environmental noise so loudly that I simply remove the annoying devices from my ears. Ergo, useless. The audiologist said I had to wear them to get acclimated to them. Instead I wore them past the 60 day return date and am now out a large chunk of change. I feel foolish that I fell for the hype. Wanna buy a used pair of ear decorations? read more

The care and attention you get from the doctor here is second to none. He's very thorough during and after his examination, plus he's willing to answer and address any concerns you may have. He offers a variety of different hearing aids and eagerly will assist you with your health insurance. Him and his teams are top notch when it comes to insurance coverage. The office is clean and organized, plus there's available seating in the waiting room. read more

First, let me say the office staff in Pasadena was great. My complaint is with the "provider" Hugo Cordon. I had four appointments/encounters with him and I'd say in 3 of 4 of those meetings, he was rude, condescending, impatient and testy. On my fourth visit, he said in a condescending voice, "You're wearing (my hearing aids -- the ear bud type) wrong!" He yanked them out of my ears without asking me and using an impatient tone, proceeded to remind me how to put them in. He treated me like a two-year-old. My husband tried to ask him a question and Mr. Cordon cut him off and just dismissed him entirely. He had come out of his office, saying he was conducting a hearing test, but how were we supposed to know that? He was rude, rude, rude. I'm going to try a different HearUSA location. I hope I have better luck. read more

Hello! First I want to say that I do not leave reviews unless I am really impressed. And I was when I went to this Hear USA location. I had a truly excellent experience with Hugo Cordon. He was super knowledgeable, super nice, thorough and helpful. He is, at the same time: Really personable 2 Knowledgeable about the health insurance-related nitty gritty inside and out (which is to say that he was crystal clear on what my insurance would cover for my various options and 3 Technologically a total pro - which is to say that he customized and adjusted my hearing aids to a level of sonic excellence I didn't even know was possible! I am not elderly, I just have bad hearing (it runs in my family and I probably went to too many rock concerts lol). However my mom is and she definitely could use a hearing aid. She is not easy in situations such as these, and is generally resistant to change, even if it means an improvement... but I will be bringing her in to see Hugo because I think she will be pleasantly surprised by how good the experience can be! Also, I overheard an elderly woman who did not come with her caretaker, thank him for being so wonderfully helpful; she had been nervous about coming without her caretaker. So there's that too! read more

This review is long overdue. I've taken my dad to this location twice, and both times Hugo treated my dad with utmost care. It was tough for my dad to get used to the new hearing aids, but with guidance and adjustments, he's using it most of the time now. Thanks, Hugo, for your care! read more

I had a much better service with Mack. He understood that I was new to the device. He told me that he had a separate volume adjustment. He helped me adjust the fit of my device to my ears. He connected my device to Pandora too. He is much more helpful. Thank you, Mack. read more

I don't usually leave reviews but my father recently told me about his recent experience at HearUSA in Pasadena. This was his second time coming in because his hearing aids weren't working. He made a comment about how much he paid ($3k + aside from what insurance paid) and the gentleman there went on a tirade, yelling that he didn't care how much my father paid and completely degrading and belittling my elderly father. This is not how you treat customers. My father was there for assistance on a product purchased there. Next time I will make sure I go with my father to make sure he is not verbally abused again. read more

Type of care. When I had Beltone hearing aids they would always set up appointments and check the hearing aids. They would call when your appointment is close. They would recheck your hearing to make sure if there were any adjustments needed. Hey would fully clean. Here it's all on you and never call to see how everything is going and having any issues. So good luck. It's a waste of money plus nobody calls you back from the main office either. You would get better service else where. Like miracle ear or Beltone or a private place. I have never been able to hear correctly since I got these hearing aids so if you want to hear go somewhere they care on taking care of you and getting set up so you can hear. read more

I brought my Husband hear for hearing Aids and the workers were very polite. Hugo was very professional, friendly, and well informative and made my husband feel comfortable. I would highly recommend this place read more

I had a very good experience here with Hugo, the hearing aid dispenser, and the (also HA experienced) assistant, Hilda. They did not try to upsell me as another HearUSA did, and were genuinely nice, patient, interested in being of service, and have a positive, welcoming attitude. I have no hesitation in sending my family and friends to this location. read more

My family and I had been pushing my uncle to get his hearing checked because we all knew he needed hearing aids badly. He was referred to the Pasadena location, he has Kaiser, and Nina is the Audiologist there. Nina was really great with him and explained everything. My uncle talks a lot and will repeat the same questions and Nina just kept answering them all with courtesy and patience. He accepted his hearing loss, at least in the office, and ordered Aids. Nina didn't push him into something he didn't want nor try and upcharge him. We went to another place before HearUSA and it was like a chop shop where the patients seemed to be treated like cattle. We left needless to say. Even though, we have a hard time getting him to wear his aids, when he goes and sees Nina he always starts to wear them afterwards. I know its hard for a person to accept hearing loss sometimes, and he is one of those people especially since he is only in his 50's, but the Pasadena office has been great helping him adjust and getting him an appointment when he needs one even if to answer questions that he already has the answers to. Also, he lives out in Rancho so its not a short drive but he refuses to go to another office closer since he likes the front staff and Nina. Its important that he feels comfortable especially when spending a good amount of money on hearing aids. I realize not everyone's experience may be this but I have gone with him to appointments and I did notice that patients give them a hard time when it seems to be the person's own fault for not cleaning the hearing aids or changing the batteries. Family and friends have to help their loved-ones and remind them sometimes about doing the simplest things to maintain a better quality of life. Before my uncle calls for an appointment, we make sure he's cleaned his aids and no wax is blocking them and that he changed out the batteries. The front staff handled the few people I saw with attitudes with patience and empathy, never making them feel less for forgetting to do something or that it was their fault. I appreciate this greatly since my uncle is a patient and may need this kindness when he forgets what to do. I highly recommend the Pasadena office and I only say that since it has been his only experience at this location. read more

I really like this place . It's close by the receptionist is always very nice and polite . The Audiologist is very helpful and nice. And!!!!! I did not need to make an appointment for an adjustment on my hearing aids!!!! Just walk in and the help you out. Even cleaned my waxy hearing aids. read more

Appointment disaster. One family member had to take a day off work, a babysitter was arranged , and two out of towners made their way on LA freeways. On arrival we were told we had the wrong day and wrong hour. Later, calling the AARP Hear USA number, it was confirmed that the original appt time we had been given was correct. Evidently the local HearUSA changed the appointment and didn't tell us or headquarters. A costly excursion for us and little empathy by the employees. read more

I'm not sure how valid my review may be in helping people select, since it was a few years ago that I got my first and only hearing aids at this location. I was supposed to go back but never did because I'm a terrible procrastinator, and I'm still getting by OK with the hearing aids I got there. I found the receptionist and the audiologist Nina very friendly and helpful, and also very competent. If I feel I need to get newer better hearing aids I'll go back there for sure. I almost had to recently when my dog (who loves to chew on plastic) chewed on the side of one of my aids. Fortunately it continued to work. I definitely recommend HeartUSA in Pasadena. read more

My experience was much more positive than the earlier response. I am also a Kaiser referral, which -- since they refer only to one provider -- tends to make one feel that the "opportunity" is a limited one. However, thanks to age-related hearing changes, I am, at 86, on my third set of aids, the latest two sets from this office. Personally, I prefer to work with an audiologist like this one, who is going to take care of my problems efficiently and directly, but who isn't going to soft-soap me in order to lead me to a higher-expense solution (I have dealt with several such in the past -- more sales person than audiologist). The office attendant was polite but not effusive (I don't have time for ". . . and how are you today" turning an office visit into a robo-call). As to periodic follow-up visits, they have been thoughtfully and efficiently handled, and without further charges for adjustments. read more