I would highly recommend Dr. Camacho and the entire team at Doctors of Hearing Pasadena. From the…read moremoment you walk through the door, you are greeted with warm smiles and exceptional customer service. The staff is friendly, knowledgeable, and takes the time to answer questions and explain the various hearing aid options available. My mother's first experience with another hearing aid provider was disappointing, so she was understandably hesitant. However, her experience with Dr. Camacho was completely different. She immediately felt welcomed, valued, and genuinely cared for. Rather than feeling like just another patient, she felt like family. Dr. Camacho and her team take the time to understand each individual's needs, carefully explaining and comparing products to help find the best solution. There is never any pressure to make a purchase, just honest guidance and compassionate care. We are truly grateful for the outstanding service and personalized attention Dr. Camacho provides.

I have been bringing my mom, who is very hard of hearing (Costco hearing aids don't help my mom at…read moreall), here for a couple of years. We originally saw Dr. Camacho and she was very honest in her recommendations of hearing aids and did not push one brand over another and didn't try to sell us the most expensive one. She was even able to get us a discounted price for one of the high powered models. My mom had some problems with feedback issues, but Dr. Jensen, who we usually see now, was very helpful and continued to try different settings, ear molds, and small fixes until she got it right. I feel like they care for their patients here and do their best to help them maintain as much hearing as possible.

Katherine, Pauline, Sally and Leslie have all made my journey with hearing issues less stressful!…read more Katherine answered the day I called to make an appointment. She had a calm and patient manner, thankfully. I appreciate that, as I have not always had people like that answer my calls. The nearest appointment was over a month a way but she put me on a cancellation list which was appreciated because I ended up getting in much sooner than expected. It was also a nice surprise to be greeted by her when I walked in on appointment day. She was answering phones for this and another office, so I wasn't expecting to see her. She was with Pauline and both greeted me warmly, got me signed in and set me up with new patient forms. The room was bright and empty which was nice and the wait time was so short I didn't even have time to fill out all my forms, but they said I could finish afterwards. I was taken to the testing room by Sally, who worked quickly but kindly. If anyone reading this has to go for a test and you are nervous because you don't know what to expect, hopefully I can set your mind at ease. I have anxiety but did rather well overall, so will be pulling for you. You will spend some time in a sound booth. It is a small space with basically a chair and some cords, but there is a window on one side, so a lot of light is coming in and you can see Sally and her office. That helped me feel less claustrophobic. You will also be wearing and headset type thing. It put some uncomfortable pressure on me but it was bearable and probably would be more so to people who are more used to headsets. It also helped that with them, I was able to communicate with her (as opposed to a test where the tech is in another room, like a CT scan). As soon as the door is closed and she is back at her desk, she will speak into the headphones. It is interesting because she can set it so she is speaking only in one ear at a time! She has a calm voice, thankfully, and will explain what she is doing before she starts that part of the test. For me it was repeating after her. She would start at normal volume, but then her voice would go lower and she still wanted me to repeat what I heard/thought I heard. Next was a series of beeps and such, she wanted me to speak up as soon as I started to hear them, even if they were very faint. The last part of the test was discerning which words I was hearing, even with intentional static going on. The whole time in the booth was probably under 20 minutes. One minor note, the booth rocks a SMALL bit, when you first get in, and when the door is opened and closed. I am sensitive to motion at times so it bothered me a bit but was mercifully short. And then one test, probably a minute or so only, where plugs were placed in each ear and I had to stay still and silent. Not sure what that did but it was only mildly uncomfortable. She found that I needed an ENT for further treatment and passed on that info to my doctor instead of me having to like I thought I would. I expected to finish my forms and leave, but amazingly, the results were already available to Pauline who went over them with me very shortly after! The news was not grand, but neither was it entirely shocking. I need a hearing aid, but the nice thing is the insurance will cover one and she helped me set that up, after telling me about another hearing aid type that was available. She tried to find the one that would be the most discreet color in case I was shy about my hearing aid showing, which I found to be thoughtful. The next day I had a few questions and Leslie was the one who answered the phone in their center that day. The Pasadena office was closed or something but she did her best to try to answer my questions and took some time trying to reach Pauline or the others, which was deeply appreciated. Like the others, she thankfully had a kind spirit. Even though Leslie was not at the Pasadena office, she along with those that were made it such a nice visit and incredibly I look forward to seeing them again when I go back for my hearing aid at some point very soon! My one issue: the bathroom. It is great that one is available, when so many places do not offer that, especially these days. It is not in the office itself, but just down the hall and only accessible with a key the office has. While it was nicely cleaned that day/time, it is very cramped, has nowhere to hang a purse or such and definitely not handicap accessible, so I wanted to provide a heads up.

Unfortunately, service was lacking at this Sonus Hearing in Pasadena. I had previous experience…read morewith Sonus Hearing in Whittier as well as Whittier Hearing Center so I can vouch my experience was a bit unsatisfying in Pasadena. When you receive your new hearing aids, usually the audiologists would run additional test and make adjustments. However, this office does not. You end up going through the basic usage of the hearing aids, the billing paperworks, warranty information and leave the office without any adjustments. Next thing I did was compare the sound of the new and old hearing aids to the music in the parking lot. Found out the new ones were substantially at a lower volume. Called and walked back into the office to get an adjustment. However, you don't get to go inside and have to wait in the lobby while the technician makes adjustments. As a result of the adjustment, the left hearing aid had an annoying sound feedback 90% of the time. There was a 75 day warranty period to return for a prompt refund (Song And Beverly Consumer Warranty Act). Ended up returning the hearing aids the following day. It's been over a week and still no refund from Sonus. Unfortunately, needed to open a chargeback and would not recommend this particular Sonus. Location wasn't any better; paid parking in the parking structure or side of the street.

HEAR Center is great. I'm a current patient and the staff has been accommodating from the get-go…read more To be honest, I contacted 2 other hearing centers prior to the HEAR Center and they could not figure out my insurance. The HEAR Center knew exactly what to do and got me an appointment immediately. I saw Dr. Arroyo and she is fantastic. She was attentive to my needs and understood my concerns. She provided me with options for hearing devices and listened to what my preferences are. She recommended the perfect ones. Upon receiving my hearing devices, she saw me frequently after the delivery to adjust the devices. She made sure I was comfortable with my aids and informed me to call her anytime I needed help with them. She answered all my concerns and questions. Dr. Arroyo is a great audiologist, personable and also very professional. I highly recommend her and this office.

I was referred to Hear Center by our primary doctor. Our son was 2+ years and was not speaking…read more Was not sure what to expect from speech therapy and was not sure if it would even work. Gave them a chance because insurance covered it and they were open after work. After 2 sessions with our therapist Evelyn, he went from 0 to 100. His word bank and pronunciation grew so fast after a few months. Sadly COVID stopped in person sessions and we continued with online sessions. Evelyn was super friendly, patient, and always catered his sessions to the things he liked (cars and puzzles). I am so happy we had her. People told me it would not help but I am glad we did it. If insurance covers it, I totally recommend coming here!

I found John too late in the process and bought from another vendor. I wish I had learned about…read moreJohn sooner. He's an excellent provider of quality instruments and offers very good advice. If you need hearing aids, there's no one better than John. I highly recommend him.

Easily Five Stars…read more John knows his business and the new hearing aids are excellent. Clear and distinct . So much better than my old devices and the insurance coverage is for three years. I am very happy to have discovered his clinic. Note: They will be relocating to The Green Street medical building in Pasadena in August.

I found Beltone on the internet. They were accommodating in scheduling me in a timely manner and…read moregracious when I had to reschedule. The visit went very smoothly. The staff was professional and knowledgeable. I was surprised that the hearing test was free. I highly recommend them. My only suggestion is that they send the health form by email for completion.

Jerry and his son Patrick are regular visitors to Villa Gardens, a retirement community where my…read morehusband John and I have lived for the past two years. When I needed new hearing aids, George came to our apartment, tested my hearing, showed me different choices and helped me select an excellent pair of new aids. They insisted I try them for several weeks without any payment until I was satisfied with the results. My husband is in the process of selection now, and is receiving the same gracious service. it has been a delightful experience to work with this father-son team at Beltone. I highly recommend their service and product. Lynne Tuite

My dad was fit with some hearing aids by Wanda a few months ago and it has helped him so much in…read morehis day to day life. Wanda is very kind and professional. I highly recommend this place!

I went to Hearing Heal in Pasadena as I had an appointment with Wanda Eurasquin to set up new…read morehearing aids. She was the most unprofessional and inexperienced individual to work with. She lied to me about everything and had me wasting my time back and forth the office over the course of 3 months, about 18 times. I run a business and the last thing I needed to be doing was wasting my time with her inefficiency. She let my insurance know that she gave me better quality/expensive hearing aids to receive more money, but gave me low quality/cheap hearing aids, in turn, pocketing the rest of the money. She conducted FRAUD and ABUSED me as a client. She failed to demonstrate the skill and care I would expect from a specialist as herself. Wanda is an incredibly dishonest person and cares more about people's money than their health. Be careful with this place.

It's not easy to know you have a hearing loss at a younger age. Dr. Ting is amazing! He is very…read morepersonable, meticulous and detailed when explaining every step to you. It's not easy finding a Dr. who is patient enough and willing to take the time to guide you through the process. Learning how to use a hearing aid and understanding the use of an app takes A LOT of patience especially for those not tech savvy. I could imagine the headaches he gets trying to teach this to elders on a daily basis! God bless him! There is plenty of parking in a structure and he doesn't overbook as I waited less than 5min each time. The front desk lady is also very sweet. Thank you Dr. Ting and front desk lady (sorry forgot her name) for a comfortable experience during a rough time.

Both Jason and Jodie helped my grandma with her hearing test and hearing aids, they are ver very…read moreprofessional and kind, highly recommended Alhambra hearing center for any hearing related services. 這兩位聽力師都很專業很有耐心，謝謝他們幫助我奶奶，有需要做聽力測試和配助聽器 我會很推薦他們這家。

I have dealt with Hugo at the Pasadena office now several times…read more I have left each time wanting to tell Hugo off. He has an attitude of "I can't be bothered". He is condescending and unhelpful. He exudes that he doesn't want to do his job but does it begrudgingly. He is also very rude. He needs to have a different job. One that doesn't involve customer service. The office staff are so helpful and pleasant. They go out of their way to be helpful. This time when I went in with my 101 year old mother I was told they didn't have time to adjust her hearing aids. They cleaned them. The staff member told Hugo there was a lot of feedback sounds on my mom's hearing aids. He begrudgingly asked us into his office. He rudely said ok there is no more feedback. Angrily saying he fixed it. I can't stand stealing with his rude behavior

Everything went well took my mom I learned a lot being with her at her appointment Hugo cordon…read morevery nice and informative and patient Also good parking available here

Horrible experience. I walked in for my son's hearing test after he did not pass his screening at…read morehis PCP during his annual physical. I was specifically told we were being referred because he has allergies and possible fluid buildup, and that this office could address that. They completed the hearing test, and everything initially seemed fine--until immediately afterward, when the provider casually asked, "So which hearing aid would you like?" I was completely blindsided. There was no explanation of the results, no medical discussion, and no confirmation that a hearing aid was actually necessary. What made this even more concerning was that she repeatedly asked my child which hearing aid he wanted while I was still trying to process the situation. It felt rushed, sales-driven, and focused on billing insurance rather than patient care. When I became emotional and started crying out of shock and concern--as any parent would--I was told that I was wrong for reacting and that I "shouldn't react that way." The lack of empathy was unacceptable. To make matters worse, after I left the office visibly distraught, no one ever followed up with me--no phone call, no message, no attempt to clarify, explain, or check on my child. That alone speaks volumes about the level of care and professionalism. I left feeling misled, unheard, and deeply disappointed. I would not recommend this office to any parent seeking compassionate, patient-centered care for their child.

Dr Rose and all her staff are great! (We generally dealt with Karine and the other nice lady that…read moreanswer the phone). They helped my dad a lot and he had a positive and friendly experience. Thank you Enhance Audiology!

Professional, knowledgeable and kind…read more Everyone was exceptional. Special note that Terrance Yuen, Au.D., CCC-A improved my mother's life through his work, and it is greatly appreciated!

Dr Julia Shih has been taking care of my hearing needs now for over 10 years. She has absolutely…read moresaved my hearing. She has been exceptional in caring for anything I have needed quickly and finding me the very best hearing aids Always! Dr. Shih has a wonderful personality, friendly and is very caring. At the same time she is very efficient, knowledgeable and professional! DR Shih has always been there for me and takes great care in doing so. Dr Shih's office crew is wonderful too! Everyone works together well as a team. I highly recommend Love Hearing Service's