Professional, knowledgeable and kind. Everyone was exceptional. Special note that Terrance Yuen, Au.D., CCC-A improved my mother's life through his work, and it is greatly appreciated! read more

Dr Julia Shih has been taking care of my hearing needs now for over 10 years. She has absolutely saved my hearing. She has been exceptional in caring for anything I have needed quickly and finding me the very best hearing aids Always! Dr. Shih has a wonderful personality, friendly and is very caring. At the same time she is very efficient, knowledgeable and professional! DR Shih has always been there for me and takes great care in doing so. Dr Shih's office crew is wonderful too! Everyone works together well as a team. I highly recommend Love Hearing Service's read more

One of the worst experiences. Do not take your child here. No pediatric experience and bedside manner.

i went there and the second person was a man. he says no difference in my hearing ability but when you go thru a medical procedure and you hear 230% less but the don't notice on there meters. i can hear my pace maker if i close the right ear running which i never heard before and am "told you can't hear a pulse generator run read more

STOP HERE IF YOU ARE LOOKING FOR A. OUTSTANDING AUDIOLOGIST!! My elderly mother has had years of hearing loss. She feared the stigma of having a hearing aid, which stopped her from ever having a hearing test done. We were referred to Dr. Shih at Love Hearing Services by my cousin, and we instantly fell in love with her! Dr.Shih spent an incredible amount of time with my mom at her first appointment and did a thorough physical exam as well as a hearing test. Dr.Shih took the time to explain to my mom what the cause of her hearing loss was and allowed my mom to express concerns and answer any questions. I, myself, am an RN, and my mother is a retired ICU nurse - which often times may make selecting a provider challenging ;) We both were truly impressed not only by Dr.Shih's extensive knowledge and skill...but by her compassion, humility, kindness, and care. You can clearly see that Dr.Shih cares about her patients AND their families. She is everything you could hope for as a healthcare provider. Thank you, Dr.Shih, and office personnel for treating your patients with warmth and courtesy. We are grateful to have found you! read more

Love Hearing Services is regarded "The Best of Pasadena" by its loyal clientele. Affirming this sentiment, I continuously consult with Julia Shih, Au.D., whose known professionalism is highly valued. Superbly poised, she skillfully oversees the optimal functioning of this well-established audiology clinic. It is esteemed for its caring, tailored, collaborative and trendy treatment plans which feature the latest hearing aids in vogue. Also, noteworthy is the welcoming on board of Terrance Yuen, newly conferred Au.D. His aplomb is complemented by his astute assessment inputs for all. Indeed, patients will profit from his clinical acuity which shows definite promise. Thanks to Dr. Shih, Dr. Yuen, and devoted staff for perpetuating their "Better hearing with Love's" ideals! Ella W. read more

I adore this place. Dr Julia Shih is absolutely the best audiologist I have ever been to, and I have had many. I am very hard of hearing and she made it so I hear better than I ever had. She kind, caring and so knowledgeable. I really love her! read more

Absolutely wonderful team. My son has a hard time with his ears being touched and this doctors office was so wonderful and understanding. I would recommend them to everyone who would ever need it. read more

Terrible dishonest company and I would recommend everyone to avoid this store. The employees there all lie to get customers to sign the purchase agreement. They told my father that the hearing aid is fully paid for by insurance and balance is zero. They even showed the documents that show his portion is zero. Guess what, the insurance company paid the store in full - and now the scam starts as the store is tries to "balance bill" my father for an amount ABOVE the contracted price. We plan to contact the legal authorities for this and wanted to share our experience with others. Bottom line, DO NOT believe anything that they say - they will make promises of zero out of pocket, and then bill you a bogus $5,000 invoice. P.S. You can get the same hearing aid at Costco fully paid for by insurance(or for 80% less if paying cash). read more

This office is an absolute mess. They don't even use electronic medical records. Paper charts and papers everywhere. The office feels like a maze and each room is a complete messy and disorganized disaster. It's no surprise they tried to claim we didn't return ONE hearing aid and sent us to collections. Why would anyone keep ONE hearing aid ? Especially since they provided us the WRONG pair to begin with?? It was the fourth pair of hearing aids we went through with their office. Absolutely ridiculous. We went to another office and got something that worked right away. Wish we never came here to begin with. Please reconsider coming to this money hungry office that is incapable of providing care in their own specialty. read more

I've been a patient of Julia's for 10+ years for genetic hearing loss. She is so knowledgeable and kind. She helped me find a type of hearing aid (Lyric by Phonak) that works wonderfully without the background noise problem. read more

I'm a 60 year old drummer and I have RHI (Rockers Hearing Impairment). After years of "what?" and "huh?", I finally decided to take the plunge and get hearing aids. Dr. Julia Shih was delightful, answered all of my questions, addressed all my concerns and assured me if I had any complaints, she wanted to hear about them. It's been almost 6 months and I have no complaints! Any time I need my Lyrics adjusted or replaced, they have me in ASAP, usually same day, thanks to Tati. I can't recommend Love Hearing Services highly enough. read more

Dr. McCoy is very knowledgeable and competent at what she does. Staff is good. If you have hearing loss there is no need to suffer. There are great alternatives. Having devices has changed the quality of my life significantly the last two years since I decided to work with Love Hearing. read more

Beware - Love Overcharges For Hearing Aides and Services We have recently discovered that we paid over $2,000 over the retail price for the Oticon hearing aides that Julia recommended. Not only that they were over spec as well. All acceptable if the service was good, but I found her attitude to be total inflexible. My way or the highway. Highway looks pretty good to me. read more

I have been to Love Hearing on referral by Lyrics. According to Lyrics, evaluation is free. I was given a hearing test after registration and was given all the options available to get a hearing aid. I found it very expensive and told them I'll have to think about it. After several months, I got a bill for about $167, for hearing test. Since it was so many months, I can't even remember the name of the company that referred me there. They told me it was for ahearing test that they are billing me for and they don't know of any referral from any company. They billed me several times. Then a bill stamped so many times with overdue, and warning that it will be submitted for collection. By luck I saw the commercial of Lyrics, again, and suddenly everything came back to my memory. I called Lyric's and try to set up an appointment, and sure enough, they refer me to Love Hearing. I told the Lyrics rep. my situation and they connected me to Love Hearing, and to Emily from billing. We have a heated argument about why they did not tell me that it's not free and what she kept on repeating was it was my co-pay, and that consultation is free but hearing test is not. Now the question is: What evaluation is free if hearing test is not free? Isn't hearing test the evaluation? I just hope that Lyrics will start screening the kind of businesses they are sending their customers to. My conclusion is: the evaluation is free if the customer will buy, otherwise, they will let the months go by then bill you for that evaluation when you most probably have forgotten the circumstances behind your visit. update: I just got contacted by a collection agent whom I told to take me to court so I can explain my side. read more

My son was referred here for an audiological exam from his pediatrician. We had a very pleasant experience here. Scheduling an appointment was very easy and staff were very friendly on the phone. When we arrived for our appointment were were immediately greeted by the front desk staff, filled out our initial intake paperwork, paid our copayment without any hassles. We had to wait about 15 minutes past our appointment time as the audiologist was finishing up with her previous appointment. While we were waiting another lady was called in by an audiologist, but she had arrived after us. The front desk employee (sorry I don't know her name) wanted to ensure us that we hadn't been forgotten since this lady was called in first and were waiting on our assigned audiologist. The audiologist who saw our son, Nancy was very friendly. She explained the process thoroughly and answered all of our questions. Our son passed the hearing exam but they recommended we come back again in 6 months to do another assessment. Hoping our experience in 6 months is just as good as this one. read more

I am so glad that I have found lyric with them! I've been with them for two years and I have always specifically asked for Julia. Julia is a great audiologist and she has been great to me. She certainly knows what she is doing and she knows my ears best. The only downside about the lyrics is that they are pricey. They are about $3500 and they went up to $3700 this year. Hopefully one day there would be an insurance for me who can help pay some of it. Despite of the price, I love everything about Love Hearing from the lyrics, the secretaries who work here, the audiologists, and now the new building. read more

Love Hearing Services - New location, new building: Front entrance - Audiologist Near Me - Pasadena, California

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This is such a wonderful place to go for a hearing test. Dr. Julia and her staff treated my mom with great respect. They're very good at explaining everything to us about her hearing aids. Dr. Julia is such a sweet and fun person. She loves what she's doing. This is what counts her passion for people and helping them hear again. Thank you Julia and staff! read more

Dr julia and stuff are the vest people my husband and I know ,thank you so much. She's one of the most important people for us.

I have been a patient at Love Hearing for a while. I was recommenced to Julia when I was younger and came back to see her when I was ready to take the step in helping my hearing loss with Lyrics. Julia is extremely good at what she does. She explains the process very well. When I see her for Lyric changes she is very quick, gentle, and precise. I do have to say though, sometimes the wait is long. Some days I am seen right at my scheduled appointment time, while other days I'm seen 10-15 after my scheduled time. All in all, Love Hearing is a great place to go if you need an Audiologist. I would definitely recommend this business. read more

Dr. Julia Is a wonderful, amazing and life changing to me. I am a patient for over 10years and plus, super happy that I met her in my life. I remember how hard it was for me in the beginning. Very difficult and stressful for me to hear and understand a word. Now, it is very simple for me. I enjoy life, never ever felt bad with talking to new people and made a lot of friends. Most importantly, I am a happy father with two daughters. God bless, Dr. Julia and I recommend to all those from newborn to elderly to visit Dr. Julia for a help with hard hearing or any difficulty with hearing. read more

I am already established with audiologists in two states. However, one of my Oticon hearing aids was not functioning because it needed a new wax guard, and I didn't want to unnecessarily be without the use of it. I also needed another type of supply for my hearing aids. Oticon's website gave me some local options and, as luck would have it, the nearest location was Dr. Julia Shih's practice and they had what I needed in stock. Within about an hour of calling them, I was back to full (assisted) hearing! From my first contact to my leaving her office, I found her practice very professional, accommodating and pleasant. Dr, Shih took care that not only did I receive exactly what I needed but also that I fully understood everything involved. I left feeling that they were on my team, and I would definitely call on them again, as the need arises. Thank you Dr. Shih and her able assistant Emily! read more

I've been a patient of Julia's for years, and even when I moved nearly 30 miles away, I still refuse to see anyone else! She is professional, caring, and knowledgeable, and any time I have an issue with my hearing aids I know I will be able to get an appointment as soon as possible to see her and get taken care of. read more

Dr. Julia Shih is the best! Great service, evaluation, and teaching. The staff is knowledgeable and compassionate. I love this office.

I've worn hearing aids for over 30 years and had hearing aids dispensed by at least 5 businesses and medical offices. Thankfully I found Love Hearing Services five years ago. My experience has been extremely positive. Most recently I wore loaner hearing aids for 3 weeks to try an updated version of my current hearing aids that already work. My hearing was at least 30% better with the new hearing aids, so I went ahead and upgraded. I really appreciate the effort Julia and her staff take to help their clients identify the right hearing aid and then the work they do making sure that it is customized appropriately for each patient. I can't imagine going anywhere else. read more

I don't know if I just pick the wrong days to go or maybe it's me. I have been to Love three times. The doctor there is great and explains everything clearly to me. It's the receptionist I have problems with. First time I was there it took about 10 minutes to get signed in. She was in the back and would come out to take something off her desk then go back. Finally when she came out another person had walked in and they were seen first. Her excuse, I was late for my appointment (due to her not being at the desk). Went there yesterday. Signed in at 10:45 am my appointment was at 11:00 am. Saw that there were two people there already both with 11:15 am appointments. Guess who went in first! I was told that because they signed in earlier, they got to be seen earlier. Guess appointments don't count. Left the building and will call my MD for a referral to another site. read more

I have no complaints about the audiology exam as I believe their audiologists are very capable and thorough. However, I will never return there again due to my billing nightmare. The owner and support staff are not well educated on insurance billing and they tried to overbill me despite my insurance company calling them multiple times to explain that I had no co-pay. I called them several times too to correct this error but each time they kept dismissing me and telling me that I was wrong. It took over a month of back and forth calling for them to finally adjust my statement and verbalize that they made an error. I totally understand that billing mistakes can happen but a customer should not be treated in a way that their opinions or concerns do not matter. read more

julia is a great audiologist she has been in the business for over 30 years she cares about your hearing i am excited to her what i have been missing thanks julia if you ae having troublre hearing this is the place to go read more

I have been going for hearing evaluation/testing and hearing aids since 2003, and live about 40 miles away in the Inland Empire. I have looked at audiologists in my area, and they are not what I need. I need someone who knows me, and always supplies superior service. Yes hearing aids are expensive, but when you are ready to get new ones, you are thoroughly tested & evaluated. You are provided with options/recommendations of what is available for your level of hearing. Julia Shih is a knowledgeable professional who always provides the highest quality audiology experience. I have had to wait sometimes for my appointment, but I am flexible, and understand the process in an office as they have. Yes, I have looked at Costco, who offers less expensive aids, but recognize the difference in quality. I have recommended others to seek out Love's services, and will continue to recommend them highly. read more

Fantastic! All health care providers should be as helpful as Nancy McCoy at Love Hearing Services. I am a physician who noticed progressive hearing loss and initially went to the famous clinic in downtown LA. The doctor there was great but the audiologists were simply not acceptable. After a frustrating year, I found my way to Love Hearing. Nancy listened carefully to my history, evaluated my hearing and reviewed a range of options. With her suggestions, a plan was developed with hearing aids ordered. Nancy was diligent about making sure the fit and function of the hearing aids was excellent. It is almost three years later and I am still delighted. Occasional routine visits have been pleasant and efficient. Nancy's re-evaluation of my hearing has been much more complete than the audiologist's exams at the famous clinic. The high quality of professional service and support at Love Hearing is unusual and an real asset to the community. read more

not a good experience. very expensive, bad customer service, and then they got my order wrong. i hope my experience will help other not make the same mistake. find another audiologist. read more