Victor came to our home today for the annual maintenance check and did an awesome job of explaining…read moreeverything he did and what the purpose was. He made some suggestions and sent the report to us today. Overall we received an excellent checkup considering the unit is almost 20 years old. Quality does matter because we have had very few problems. Hesse provides great service and responds immediately to any issues. We were pleased to meet Victor. He is very knowledgeable, kind, and patient with answering questions. Ronnie & Jane Zimmerer

Was noticing issue with HVAC SYSTEM after the recent cold snap. Called Hesse and Service Tech…read moreVictor arrived on time! He walked me through the system and its potential problems and even called his office for warranty check on my 9 year old system, which was installed by someone else. After a tuneup and suggestions on future changes, Victor called his sales representative Trevor in to quote a new system at my request. We are pleased with the professionalism and prompt service! Thanks Guys

Chris and Meliton performed our routine maintenance with ease and expertise. Absolute installed…read moreour system in 2020 and we've always been pleased with their work. Their staff is courteous and prompt. We highly recommend their services.

I called at 8:00 a.m. in mid May after discovering our A/C had stopped working overnight. I was…read moretold a technician would arrive sometime before 6:00 p.m., but to our surprise he arrived before noon. The service technician, Jammy, was knowledgeable, quickly diagnosed the issue, replaced the faulty part, and had our system running again in less than 45 minutes. We paid the quoted amount (which seemed a little high but everything is these days) and were very pleased with both the service and having cold air again. Unfortunately, the billing experience afterward was confusing and extremely frustrating. Later that afternoon, I received an invoice via email showing a balance that was $120 less than what we had already paid. When my husband called to ask about the discrepancy, he was told we were OVERcharged that morning and that they would send the tech back by to exchange our original check for a new one reflecting the lower amount. The technician never returned to exchange the checks, and two days later our original check was cashed. We called again and was told we would be issued a refund that would be mailed to us (that we never received). The next week we began receiving emails and text messages stating that we owed an additional $120. After MULTIPLE phone calls trying to sort things out and MULTIPLE explanations for all of the discrepancies, I finally spoke with the head of accounts receivable. I was then told that the original invoice had actually UNDERcharged us by approximately 50%, and that the company had decided not to pursue the additional amount because of all the confusion surrounding the billing. The repair itself was excellent, and Jammy provided prompt, professional service. However, the billing process was disorganized and irritating and because of that, we probably will not use again.

No one wants to have to call an AC repair company, especially in the Texas summer heat, but if you…read moreneed to, call Nicks. The fan on my outside unit stopped blowing and after failing to diagnose the problem myself, I called Nicks. Great customer service upfront and I got the incredible Chris to come out and help. Turns out the contractor failed and Chris, being his amazing self, showed me what was wrong, how he figured it out, and more. I honestly cannot recommend Nicks enough. They're honest, kind, and fast, and will continue to be my AC go-to's.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

Quick and easy. My go to company for all projects/repairs. Highly recommend…read more ...............

These are the guys to hire! They thoroughly explained everything I needed and there were no…read moresurprises! The technicians are extremely professional and personable. I will hire these people again!

The MCM team got my families system up and running in no time! We have had nothing but the best…read moreexperience working with these guys.

Excellent service. Darrel and his team are very experienced in there trade amd honest…read more I had a tough situation to which they helped me so I could get my ac fixed. His prices are very reasonable and I highly recommend them. As a single mom every penny counts, and they knew that and I am happy to give this review. Thank you MCM and I hope others will ise their company. With over 33 years of experience they are the best in the business. Olivia, mom of 4.

We have been using Rock Solid in our Frisco home for over five years now & absolutely rate this…read moresmall family business with five stars. The quality of work has always been excellent & we have never had issues with pricing. Always feel the work will be both explained to us & performed without issue. Have no concerns whatsoever with this business & enjoy the interactions with anyone from RS they send to do the work.

I'm retired, and a DAV on a tight budget. Like an auto mechanic, HVAC services are critical in…read moreTexas. If you find a great one, count your blessings. John and crew are super dependable. You can rest assured that he's not going to take advantage of you, especially when the service request is just short of being a 911 emergency for the caller. Usually you're in a very uncomfortable position (too hot or too cold). I'm fortunate that I found Rock Solid HVAC several years ago. And no, John doesn't even know I'm writing this. I had an A/C emergency and he was able to fit me on his schedule early the next day. I am just so appreciative. Count your blessings. Now I just need to find a mechanic who is just as trustworthy as John.

Air Solutions was recommended on NextDoor. The entire service call took 30 minutes from the time I…read morecalled for service until the time the job was completed. This company was the third A/C company to come out for a repeat problem and it was the last company I had to call. Problem finally was fixed. Can't say enough good things about this company.

Have used Air Solutions for several years. They are one of those authentic companies you want to…read moresupport because of the knowledgeable, reliable, timely individuals that operate it. Thanks for saving us $ by only recommending and doing just what's needed. Appreciate you guys!!

Excellent Service!!! Caleb did an awesome job replacing my…read more Condenser Fan Motor and compactor on my air conditioner. Very professional company and I would Highly recommend Darren Gill Heating & Air conditioning! Thank you, Darren Gill for such prompt service!

They did a great job diagnosing the issue. I felt like they were transparent with me.read more

Seems like my original request was completely ignored. The first message was automated probably, so…read moreit was not relevant to my request. And the estimate provided did not include the products and services I requested. On the flip side, the appointment was timely. I just wish the office communication made the engagement easier and more apt.

Jody Garner just finished an entire install for us. We were thinking of a specific way of changing…read moreone unit to split units. Jody came and looked over everything, then researched and gave us his suggestions and quotes. He explained why and how. He then also suggested another idea before we even signed the contract. The install was quick and thorough. His team was nice and worked hard. Jody stayed late into the evening working after his team had left, ensuring the unit worked properly. Then a few days later, he came by to check everything and showed us how to use our new equipment. He has integrity about his work. He is just a good guy who wants to earn your trust and business. You won't be complaining about this guy!

In a world of fast-talking heat and air sales guys, Jody Garner is a breath of fresh air. He was…read morejust the kind of guy we were looking to find; someone that took a considered interest in our home and our comfort. He serviced our air conditioning systems and suggested some ideas to make our systems work more efficiently and our home more comfortable. We really appreciate his personal integrity and attention to detail. He really knows his stuff. Will definitely use his services again!