After failing with TWO separate companies for treating bed bugs with chemical sprays and many many repeat visits across over 1 year ( those guys are tough)... I went with HEAT PROS and now tht we are 6 mos out frm their efforts I can say with great relief and satisfaction, that IT WORKS!. These bugs are tenacious and come back over and over, so choosing your treatment carefully matters. The cost is not small, but the results are worth it, and I wish I had my money back from the other two companies who said they would get it done. read more

My experience with this company was extremely disappointed. They came to my home, told me to remove furniture that is basic, and could be damage, then they told me about this huge insurance coverage they have, etc, and how professional they were, etc. When I arrived the day after all the flooring was damage, pup up, cost be $1.8K to prepare it, they never answer an email or a call, I request just the policy to talk with the insurance to see if they could help me afford this, they didn't care at all, never contact me back. The house was a mess when they left, they didn't even took pictures to put the house back as it was, at least. Again im a business owner and when I failed im the first to support my clients with all my sources. They didn't, and I would never recommend this company to anyone. Bad for them. read more

Don is dedicated to helping his clients, super conscientious, and really cares! He worked on my car for nearly 6 hours to make sure it is clean. It feels so nice to feel safe in my car again. He offers so many other services to folks suffering from pest infestations; I'm really grateful for his work! read more

Heat Pro was super professional, quick and thorough with our bed bug removal! Donald and his team answered all my questions and helped make the process as painless as possible. Thank you!!! read more

I'm a real estate agent. In 36 years I've never, to my knowledge listed a home with bed bugs. There's a first time for everything. The owners of the property alerted me to the problem and I went about finding a reputable company to do the work. The sellers of the home had it sprayed a couple of times but the bugs came back. Upon doing a bit of research it was clear that a heat treatment was the way to go. Suffice to say that this company did a great job in short order for a fair price and the bugs are history! The one year guarantee provides peace of mind as well. read more

Donald swooped in a saved the day! He and his team were professional and knowledgeable. He helped put our minds at ease and took care of the problem! I am sleeping with no worries. read more

This would've been a five star review but sadly the bastards (bedbugs) are back. We had heatpro treat our home with an 8 hour treatment the first time in September. Sadly it did not work and the infestation in our couch and box spring continued. We got rid of our couch and got mattress covers for the box spring and mattress. We scheduled a second 24 hour treatment in October. This one seemed to work or so I thought. The other night I was sleeping and felt something crawling on my neck. I hoped it was a spider but no, it was a sizable adult bed bug. The mattress encasements we bought from amazon apparently did not work and the ones that we had found in our box spring the first time around did not die from either treatment and have been thriving unbeknownst to us. So here we are again. This time we are getting rid of our bed and spraying insecticide. Fingers crossed I won't see those bastards again. Heat pro was nice company to work with but sadly their service didn't work hence the two star review. read more

I contacted Heat Pro to treat my brother's home for bed bugs. Donald and his workers were awesome. Donald even pointed out to the workers about the gas heating stove that would need to be shut off before treatment and then turned back on. I even had them do the prep work and cleanup after the process. They were very thorough. When I had questions about a couple of large bags and if I dare open them to remove the items, one of the workers personally called me to explain several things. He told me this was one of the worst infestations they had seen in years and because of that they were going to use a much higher temperature for the heat treatment and for a much longer time. After the process was done, I remembered my brother's car was still parked at the clinic and would need treatment. They picked up the car, treated it and even drove it back to my brother's home. I cannot say enough wonderful things about Heat Pro and Donald. They made an awful situation much easier for me to deal with. read more

BIll Buckley is a crook. He damaged my floors with the heat. After ignoring me for 4 months he decided to claim this on his insurance. I have no respect for him because during the entire 4 months all he did is lie constantly to myself and my HOA Rep. This is definitely a BUYER BEWARE situation. Yes, the bed bugs are gone however he created $7,000 dollars in damage to my floors. Lies and more lies and thankful his business insurance got involved to repair my floors . Don't trust this man, he operates from his home. read more

I can only say a humble thank you to Heat Pro and Mike their customer sales agent. My building has a bed bug issue that we've paid a small fortune already to treat with chemical methods and get rid of, to no avail. My heart sank when my property manager informed it's not better and for the sake of my tenants and my property I called Heat Pro and got a quote for heat treatment. I damn near broke out into tears when I got the estimate... and even though they didn't have to, they were willing to work with me. They've been super responsive and able to get this underway ASAP. They even brought in a special dog to sniff them out. Who knew!! Moreover, Heat Pro offered a 1-year warranty that transfers with my building. Couldn't recommend them more. A company that truly cares about its customers, that's a rare find these days. read more

I initially rented a single heater to try and clear my infestation from one room. The price was very reasonable and Donald was extremely helpful and communicated very well. It did kill all of the bugs in that room but, unfortunately, we apparently had a larger infestation than previously thought. So I then hired them to do a full house heating. They showed up on time and were very cordial. There are some set-up instructions that they give you that I HIGHLY recommend following. Especially the points on cleaning all bedding and clothes yourself via a dryer, and getting your furniture pulled apart beforehand. It has been three weeks since they did the cleaning and I haven't seen any sign of the bugs. They offer a 1 year warranty anyways though so if I see more, they will come back again for free. Even if I did have to pay for their return, it would be worth it for their quality of service. read more

Heat Pro is a completely unprofessional company. I am an apartment manager and contracted this company to treat an apartment home at the community that I manage. Upon arrival I asked the technician for his ID, which is common practice in our industry, in order to give him a copy of the residents key. He refused to do so and said we could make a copy of the ID. When I began to explain why we need his ID he cut me off and stated that we could either make a copy of he would leave. The service was completed on a Monday. Typically an invoice for this type of service would be sent to our corporate office and paid within 30 days. We made an exception and told Heat Pro that we would pay by credit card. When the invoice was not paid by 10pm the day after service the President of Heat Pro sent a very unprofessional email threatening me if I did not make payment. I made the payment the following morning as I had planned to but will never be using this company again. If I were you, I would keep searching for a more professional and friendly company. read more

Told us to put all our heat-sensitive items in the fridge to protect them during treatment, and then we came home to find our mini-fridge had been unplugged. We'd stored all of our medications in there, and now I have to spend all day calling my insurance/doctor/pharmacist to try and get every single prescription replaced, literally days after filling some of them. And we're all lucky I put any aerosol cans in the main fridge; they could just as easily have gone into the mini-fridge, making this kind of incompetence extremely dangerous. Complete professional negligence. Don't tell your clients to put their heat-sensitive items in the fridge and then UNPLUG ONE OF THEIR FRIDGES. read more

Don from Heat Pro and his team were prompt and efficient in their bedbug heat treatment. Don took a generous amount of time to answer all my questions before and after treatment and offered tactful solutions in helping keep the problem away! I would recommend this company to anyone. read more

If you have bed bugs, then you are on here desperate to find a solution that gets them out of your life ASAP. I hope this review helps. My ex-roommate brought these vile bugs into my house, and the nightmare began. My new roommate was bit all up and down after his first night staying with me. Long story short, he moved out, and I was scrambling to have them exterminated. Heat treatment seemed to be the best and only 100% solution. Pricey, but worth it. Bill arranged for someone to come out as soon as they could, and they ran an 8 hour heat job. I believe this killed most of them, but there were still signs the next day that some survived. This was because my ex-roommate had his bed stuffed in the corner on the floor, which encourages the bugs to crawl up into the wall...where they can escape the heat if it's not a long enough treatment. I called Bill freaking out, and he came by to check things, and sure enough...agreed that more drastic steps needed to be done. They came out again and did a 24 heat blast of the entire house. STILL found minimal evidence of some baby bed bug activity... And Bill arranged for ANOTHER round of heat blasting... That did the trick! Whew! Look, you just have to understand these are awful insects that can escape, and crawl away from pesticides and heat as much as they can...and the only real way to kill them off is by this heat treatment. The fact that Bill worked with me to get these follow up treatments done as soon as possible was amazing, and I will be forever grateful. My first, and only, complaint, is that they did not do a 24 treatment the first time. The first tech mis-judged the seriousness of the bed bug population, and 8 hours is not enough time for the treatment to work. If you are having this done, I would really demand a 24 treatment. And know that maybe 2 treatments will be necessary. This brings me to the meat of this review. To get rid of bed bugs, you have to essentially turn your home into an oven for 24 hours. Things get hot. Things melt. Things warp. You HAVE to know this going in. I left an expensive fake tree in the room because there was a small chance bed bugs could be on it, and it wilted. I had brand new kitchen cabinets refaced before I purchased my home, and all of the cabinets peeled off...awful. The cheap laminate plank flooring we have separated a bit in some places, but I was going to replace that anyway, and it only separated on parts that were sloppy on installing. I brought the kitchen cabinet issue up to bill, and we agreed to split the cost to fix. If I wanted to get serious about getting my cabinets returned back to normal, I'm sure I could have...but really...I Don't know....the fact Bill fixed my bed bug situation so fast, I felt indebted to him for some money too. From a customer service perspective, Bill did EVERYTHING perfect...and even went above and beyond helping me, especially when the first treatment didn't kill all the bugs off. If someone told me beforehand "hey, do you want your cabinets peeling, or to have bed bug problems longer" lol I still would have chosen Heat Pro. We are 6 months out, and haven't seen any bed bugs since...whew. I also went overboard and put CimeXa dust all around the rooms with problems. Know that if you are reading this - this treatment WILL work and kill everything ....BUT...and a SERIOUS BUT....if you have "meltable" things in your home, they will warp. I think their disclaimer that you read before the treatment should be updated to include potential property damage to other things so people aren't shocked and surprised about the effects of this. Laminate flooring, resurfaced cabinets, etc...if you don't want that risk...then try another treatment, but don't be surprised if other methods aren't 100% effective. read more

Bill and Heat Pro came recommended to me by a friend who was a previous client of Heat Pro. They raved about Heat Pro and how good they were, so I took their recommendation and I am sure glad I did. Having bed bugs is a very nerve racking situation and honestly sucks, as anyone who has had them very well knows. But Heat Pro was able to help put me as ease about my situation and said they would take care of the problem. They came did the inspection and of course found bugs, they then explained to me their process and what I needed to do and what they were going to do. So I followed their instructions, as was also told to be by my friend, and they came did their work and have been bed bug free since. Would recommend Heat Pro to anyone who needs to have bed bugs removed and doesn't want the unwanted/needed chemicals in their house. read more

We bought a house, moved in and then discovered the previous owners left behind bed bugs. Not fun! Bill was prompt at coming out and determined quickly that we did in fact have a bed bug problem. He was helpful, courteous and made us feel a lot better about the situation and that it could be mitigated. We scheduled the heat treatment for 2 days later. They heated the whole house, but after a few nights in the house, we woke up with more bites. A quick call to Bill determined that the infestation was worst then he expected and he recommended we call in Lucky the bed bug dog to really determine exactly where they were still lingering. Lucky and his owner Eric came out the next day and detected bugs mainly still in our master bedroom. Bill got right on it when he heard the news and arranged for the fans to be back at our house within a few hours to kill them for good. We slept somewhere else and we re-treated our master bedroom overnight for 12+ hours. (Re-treating was all included in his original warranty which was nice, we didn't have to pay additional for this) Coming back to the house, we were hopeful that they were gone and after sleeping there for a few nights, we had no bites! Just to be sure though, Bill arranged for Lucky to come back out to the house for free for us to give us final piece of mind. Lucky gave us the all clear and we've been bed bug free ever since. Bill and his team were great to work with and very accommodating to jump on the problem quickly. Heat treatment is not cheap, but it is the best way to kill the bugs quickly and effectively and we are happy we called Bill first before wasting our time and money anywhere else. Highly recommend! read more

If you have a bed bug problem, these are the guys you need. They are true experts and have lots of tools and methods at their disposal to make sure they get rid of the bugs for good. By the time we realized we had bed bugs, the whole house was really infested. It took multiple treatments over the course of a year. They brought in dogs, they brought in other companies with other methods, and when the bugs came back after 9 months, they came back and took care of them promptly and with no hassle. These guys are knowledgable, professional, and they keep their word on their warrantee, even when it is difficult and expensive. read more

It is rare these days that you get gold star service,but in that spirit it must be acknowledged. Bill is extraordinary in his commitment to the best experience his clients could have in what is generally one of the most awful situations you can have. He gave a quick call back and listened to my situation and concerns and addressed everything, he truly went above and beyond in ensuring that this terrible thing was resolved. I absolutely recommend him for his kindness, professionalism, and swiftness. read more

Bill is one cool dude and he enjoys helping people. Bills knowledge, thoughtfulness, and experience is apparent because he is easy to work with, he answered all of our questions, and he wiped out our infestation. Throughout the whole process he was respectful of our home and made us feel comfortable. I would definitely recommend Bill to our friends and family. read more

I found a bug on our ceiling. I freaked out and called and they responded quickly. The guy came in and said we were infested top to bottom with bedbugs. We were going out of town and I gave him a deposit of $1000 dollars. After getting back in town we needed a week to get the house ready. We noticed no one was getting bitten and questioned was it really a bed bug? I called 3 more companies who came out for inspections and estimates who ALL confirmed there were no bedbugs. We asked for a refund but they kept 300$ for their non-refundable deposit. That was in November. It's now may with no bedbugs still. I feel like this company lied to me and stole a lot of money from us. Unacceptable. Do yourself a favor and get a second opinion and dont give a deposit out of fear thinking your house is infested and you need it treated. These guys will lie just to make a few bucks and I wonder how many other families they have lied to and stolen from. read more

Highly recommended. He provided great customer service. This guy was very honest and gave us really helpful advice!

Could not recommend them more!! While we have never had to use the actual bed bug service (thank goodness) you can be assured that Bill is an honest business man! We live in an area with a high amount of Swallow birds and thus sometimes you find swallow bugs in your house. They look eerily similar to a bed bug. Bill was more than willing to inspect the bug and ensure it was a swallow bug, not a bed bug. He is an expert and will guide you appropriately even if he doesn't make the "big" sale. He is honest and would only treat your bed bug issue if you actually have one. Not just because it may look like a bed bug and sign you up to pay for what would be very expensive and unnecessary services. If you suspect you have an issue... talk to Heat Pro first!! read more

We thought we had discovered bed bugs, which really freaked us out. We were ready to pay Heat Pro $1,500 to to heat-bomb our house. Bill came over first to do an inspection and said he couldn't find any evidence of bed bugs. We didn't have to use their services, but Bill and Heat Pro get five stars for honesty and integrity. read more

Bill went above and beyond in delivering professional, commited and caring service! Rare to get these days. Especially during one of the most stressful and nerve-racking experiences for my family. Bill was quick to respond and thoroughly dealt with my situation. He patiently answered all of my questions. I would absolutely recommend Bill and Heat Pro! read more

It's been a long time since I have experienced this kind of customer service. Bill walked me through this very stressful situation. Available to answer questions even on a Sunday and I had a lot. He was never short with me even when I was a bit OCD. Chad came out and was there promptly on time. These guys are great! read more