When pricing appliances while I was building my home, the decision was an easy one:…read more Could I have purchased the products for less elsewhere? Yes, but I felt the advantages of purchasing from Campbell & Keeler far outweighed saving a few dollars (which if you amortize over the life of the appliances, the difference is negligible). And Keeler appliances have not proven me wrong! Advantages: * Supporting our local businesses is important. * Service -This was an important consideration when I was deciding what company to purchase my high-end appliances from. I have had a few issues with my Sub-Zero and Wolf appliances. Each and every time Gordon Keeler responded immediately to my service calls. Most recently my Wolf Microwave/Convection oven stopped heating just days before the Christmas holiday. Gordon was at my home the same day I called to access my issue. Parts were ordered and the appliance was back in order by Saturday afternoon. I know I would have been without my second oven had I purchased appliances anywhere else and especially from a big box store. I would not consider buying appliances anywhere else. Thank you, Gordon & Keeler Applicances for saving Christmas dinner!

Excellent service, reliable and honest people who will back their work. Highly recommended!!!!read more

We needed to purchase a stand alone freezer and a heavy duty washer and dryer and quickly…read more Overall the experience was quite "Vanilla"....very plain. In that, I mean that there was very little "chat" or personal interaction on the salespersons part and we were left alone for far longer than we wanted. Everytime we had a question we had to go looking for someone who might have an answer or maybe even (If we were lucky) find where our salesperson kept disappearing too when we were literally the only customers in the store. To be clear, It was OK and just OK. In our experience...when trying to support local businesses, we generally find a much higher level of customer involvement by the business. This was most definitely not the case here. The feeling that we got was one of......buy or don't buy....makes no difference to us. For absolutely sure we have received much friendlier and helpful service at the big box stores (Lowe's, Home Depot, Sams Club and Costco) and frankly expected a much better experience than we received from this store which on that day....at that time.....at least appeared to not care one way or the other about us or whether we purchased from them or not. We were in desperate need of the appliances and they were in stock and ready for delivery.....so, minus all the love.....we bought the appliances and gave serious consideration as to whether we would ever go there again. Probably not. Not Mad.......Just Disappointed.

Edit to add: Ethan, you were the one who attempted to "fix" and "install" this unit. YOU are the…read morereason for all these bad reviews. I hope other owners in this company step in and prevent you from running it into the ground. I gave Sohns multiple opportunities to fix the issue but other consumers should know how you practice business and that even with purchasing the extended wareanty, they are not bound to call you for that service. At the direction of the company you sell the policy for, it is not recommended we call you directly and the entire process goes faster if the consumer contacts them directly. They are also aware of the service issues in the more recent years. I'm sorry you can't find my order(s) but you also can't change your attitude or the past so you looking up my order would be of no help to anyone. Sohns used to be the place to go but with the younger generation taking over, they do NOT provide the same level of service. Ethan told us that installation was an "extra service" they offered and after coming back 3 times, still could not install the appliance correctly and refused to get the correct parts for proper installation. We offered to pay for installation, which is when we were told they do not offer that service. DO NOT CALL SOHNS FOR YOUR WARRANTY. CALL THE COMPANY DIRECTLY AND ASK FOR ANYONE BUT SOHNS to come repair your appliance. They sell it like it has to be them, but it doesn't. Buying local is no longer the best option. POOR customer service.

Dealing with Shone appliance. Has been a nightmare I purchased a double oven and a refrigerator…read moreSpecifically GE profile Oven it worked 2 times , It's still not functioning, and Its been 6 months I haven't been able to get any effective support or repair from them They avoid your calls, they never call you back or always have a computer issue so they cannot bring your information up .. some of the help are good listeners, but nothing gets done. And rudest of them all is the lady in charge of Repair. It's a good thing I bought extended warranty. Now I have to deal directly with Ge , which is another joke... i'm hoping they can be more effective and at least supportive until I get this fixed Otherwise , I will have to dump this brand new oven/microwave DO NOT BUY ANYTHING FROM THEM

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.

I made a special request on a delivery, a stackable washer and dryer. it was to exclude the 500…read morelbs. delivery person as I was afraid he would injure himself on my property and/or damage my property. I spoke to the owner at length on this, to include cancelling the first delivery date so that he could accommodate this request. The owner pushed back at this request originally, but ultimately acquiesced; even saying he would have to deliver it himself. Today, the appliances and delivery crew arrive which included the excluded delivery person, one of a two man crew. I should've refused delivery. I immediately called the owner to express my displeasure, and his response is "I forgot, sorry.". I start expressing my displeasure in no uncertain terms and he states, "I'm sorry, you've never made a mistake?" "What do you want me to do about it?" This was not a mistake, he purposely refused to accommodate a customer's request, violating the most basic customer service premise. And to compound it by lying has sent me off the deep end. If he had said there were no other choices on delivery personnel, I would have gone somewhere else. And he knew that, which is why he was deceptive. And this was not the only problem with this transaction. No call back, the order went to back order for a month with no notification from the business. Two stars because delivery person Jeremy was capable, the other guy was literally on the verge of a coronary, and he wasn't even doing much. I bought an entire kitchen from this business previously (previous owner), and my only recourse is to never do business with this owner again. And what makes matters worse? I want to do business with local businesses----but my experience doing so, to include this guy, is they don't employ good business practices, this interaction as an example----very disappointing!

I went in to Besko a few weeks ago thinking I was going to have buy a new Sub Zero. They talked me…read moreinto letting them come and service one of my existing SZ's and insisted I did not have to buy a new one that they last for 30 years. Vinny came out and was awesome and now I'm good to go without having to buy a new SZ. They saved me 9k!!! He even put booties over his shoes before entering my home. That's the type of service you expect and they deliver. Can't say enough good things about them.

Yesterday, Alex R repaired my appliance, and I couldn't be happier with the experience from start…read moreto finish. He called ahead to confirm his arrival window and showed up right on time - no waiting around all day wondering when he'd show, which I really appreciated. Modern appliances are packed with electronic parts that are often hidden and hard to access, making repairs tricky. Alex R handled my appliance's repair issue with patience, professionalism, and impressive problem-solving skills. He was also courteous, easy to talk to, and left the area spotless. It's rare to find someone who combines expertise, honesty, and great communication, but Alex R checks every box. If you need appliance repair, ask for him specifically - highly recommend!

We live in a world that's increasingly dominated by giant corporations. They succeed because they…read moreare everywhere, they often make it easy to shop with them, and because they can often undercut the smaller local spots when it comes to prices. I made the mistake of ordering a gas range from one of these giant corporations, and it turned out to be a giant problem. They delivered but couldn't handle the installation, and then they couldn't take the stove with them, and then the guys who came to pick it up were rude and caused more issues, etc. So I did what I should've done, and I called Earl B. Feiden, and they helped me out, and solved my problem. I got to talk to an actual person (thanks Ken!), and I laid out what I needed (a gas range in a non-standard size), and where the potential problem might arise (it needed to be converted to propane), and they handled it like pros. Sometimes it may cost you a little more time and a tiny bit more hassle (if you consider talking to an actual person a hassle, not a pleasure like I do) to go with the smaller shop, but I highly recommend buying local. It worked out for me with Earl B. Feiden. And in the end, the range I got ended up being cheaper than the one from the big box store anyway.

I had a Truck Rental booked for today, which I booked yesterday. It was for an 8' Flatbed. I found…read morea really good deal on a rooftop tent for my Jeep and I was so excited I found it at this price. They're about $2k after taxes and shipping and this one was $250. And I haven't found anything remotely close to that price. Only used a few times it's in great shape. Only problem was, it doesn't fit in the trunk, hence the truck rental. So I booked the truck for all of today, got the confirmation and everything. In the morning, I go to pick it up & I check my emails just to make sure I booked it for the location closest to me and not another location, and saw a new email from Home Depot with the subject line: "Your reserved item is out of stock.", followed up with "Your reservation for Sunday at 11am has been cancelled. WE'RE SORRY." sent at 9:30am. So 90 minutes before scheduled pickup. I go into the store & go to the Rental Desk, and I explain that I had a Truck Rental for 11am and that they cancelled my reservation an hour and a half prior. Their answer was, "We don't have those types of trucks for rental." In another scenario with a different set of circumstance, this answer would be totally acceptable. However, if the location doesn't have that type of vehicle, the website advices this with an error message and denies you from booking the reservation. But this was not the case for this vehicle, obviously, because I paid for and recieved confirmation for the reservation. So now, I have To cancel vacation reservations and plans, and lose out on non refundable deposits because Home Depot's IT department can't do a simple task. And sure, coding is hard for the average person, but that's their job. That's what corporations like Home Depot pay them the big bucks. And knowing a little bit about coding myself, that's not something difficult to do. They already have the function for other vehicle rental choices that aren't available at my location so they even already have the code to make it "inert" or put it in an "inactive state". I sent an email to corporate advising of what just happened. The one thing I will say is they were quick to respond. The unfortunate part was that is just an apology and that they understood my frustration. No remedy. No solution to the problem. I can't express how disappointing this was to cancel my vacation plans. As an investor, I am so thoroughly disappointed in Home Depot, being a $334/Share corporation bringing in over $40 Billion in revenue each quarter, and they can't even have a properly working website. Home Depot cut 800 corporate jobs on January 28, 2026. Either they trimmed too much fat in the IT department or failed to hire someone competent in replace of the people they fired to fatten their pockets. I hope Market Makers are actively shorting your stock.

Doing home remodeling using a contractor. I was able to speak to a delightful associate In flooring…read moreNikki who actually spent time explaining the various styles of flooring available and what to avoid. The Ordering and pick up was easy and 2 pallets of flooring was delivered to my contractor outside the location. Everything from floors, lighting, locks we purchased here and having a good contractor helps make things come together. Friendly staff even asked if we needed help (which we did). Way better than in Brooklyn.