Yesterday, Alex R repaired my appliance, and I couldn't be happier with the experience from start to finish. He called ahead to confirm his arrival window and showed up right on time - no waiting around all day wondering when he'd show, which I really appreciated. Modern appliances are packed with electronic parts that are often hidden and hard to access, making repairs tricky. Alex R handled my appliance's repair issue with patience, professionalism, and impressive problem-solving skills. He was also courteous, easy to talk to, and left the area spotless. It's rare to find someone who combines expertise, honesty, and great communication, but Alex R checks every box. If you need appliance repair, ask for him specifically - highly recommend! read more

We live in a world that's increasingly dominated by giant corporations. They succeed because they are everywhere, they often make it easy to shop with them, and because they can often undercut the smaller local spots when it comes to prices. I made the mistake of ordering a gas range from one of these giant corporations, and it turned out to be a giant problem. They delivered but couldn't handle the installation, and then they couldn't take the stove with them, and then the guys who came to pick it up were rude and caused more issues, etc. So I did what I should've done, and I called Earl B. Feiden, and they helped me out, and solved my problem. I got to talk to an actual person (thanks Ken!), and I laid out what I needed (a gas range in a non-standard size), and where the potential problem might arise (it needed to be converted to propane), and they handled it like pros. Sometimes it may cost you a little more time and a tiny bit more hassle (if you consider talking to an actual person a hassle, not a pleasure like I do) to go with the smaller shop, but I highly recommend buying local. It worked out for me with Earl B. Feiden. And in the end, the range I got ended up being cheaper than the one from the big box store anyway. read more

Jake was the delivery person for my (very heavy) induction stove. He and Don were great. Prompt, expert and very pleasant!!! They are a lot of the reason why I will only buy appliances from Earl B Friedman from now on. Why go to Lowes when you can go to (local) Earl B. Friedman!!! read more

Have previously purchased fridge/range from here, and Jesse and Nick did a wonderful job getting them down my driveway in the snow. I subsequently ordered Miele stackable washer dryer set and Jake and Don did another great job getting them in and installed. I would have given a 5 star review on both appliances and delivery but the stupidly expensive green european Miele washing machine arrived from the factory with an error code that required service under warranty. Took almost three weeks to get resolved with one diagnostic service call and one repair part service call. Having said all that, Alex the service guy was aces! Would do business with again, communication was always great, probably wont buy another Miele product though... read more

I ordered what was supposed to be a brand‑new Bertazzoni "Pro" fridge, range, and dishwasher in 2021. What showed up was a battered floor‑model fridge that didn't even match the range and dishwasher: - Wrong model: the fridge wasn't the promised "Pro" series. - Visible damage: scuffs everywhere. - Incorrect handles: the delivery tech tried (and failed) to bolt on "Pro" handles, leaving a wobbling gap and more scratches. - Full retail price: they charged me as if it were new. After nine months of 50‑plus emails and phone calls--some staff literally shouting at me--I finally forced them to replace the fridge. Only then did I hold off on posting a negative review. Jump to July2025: the range breaks (fair wear and tear). I call for service, provide the invoice and serial number, and the rep immediately puts me on hold. Minutes later he returns: "My manager says we can't help you. Call Bertazzoni for another service provider." It's obvious my file is flagged because of the prior fiasco. Reading the flood of recent one‑star reviews, I'm convinced my experience wasn't an exception. If you value honest pricing and basic customer service, shop elsewhere. read more

I had high hopes that a high-end, luxury appliance repair shop Would take care of my wolf/subzero appliances in my home. Those hopes have been dashed by terrible customer service, poor communication, and a lack of customer support. I would rather spend the money to refurnish my home with different appliances than trust my business to Earl B. Feiden. It took two service calls where they could not properly diagnose the issue before they took in their shop. The last five phone calls I have received since my repair was completed has jumped the price more than double what I was quoted after the repair was done. Save yourself some headache and confusion... pick a different shop! read more

Buyer beware! Run! Little did I know, in 7/2021, Michael Feiden took a kickback from the handyman working for me. The whirlpool refrigerator he sold me needed $950 in unsuccessful repairs to the ice-maker. The GE stove needed a $500 electrical board replacement last month and now the GE dishwasher with a prior $250 repair has stopped working and my repairmen said this model is bound to keep breaking so he's not coming. That would be a $1,000 cost for replacing another brand with delivery and installation. That's $3,700! In four years! Thanks mike. read more

We bought a new panel ready Kitchen Aid Refrigerator from Earl B Feiden this spring. When it came, one of the doors was warped and wouldn't hold the shelves. As soon as they were notified, the service team ordered a replacement door. It took about 6 weeks to get the door from Kitchen Aid; but, as soon as it came in, an appointment was scheduled to replace the door. Ben arrived today exactly as promised only to find that the door that was sent did not have the panel ready parts as required. Ben knew I was working on a deadline to get the kitchen done for a design photo shoot and he jumped into action. It took a trip to the hardware store to get some supplies, but when he left here, we have our new refrigerator door ready to accept our panels. I can't say enough great things about Ben. What a superstar! I appreciate him and his attention to detail. I'm definitely a fan of Earl B Feiden! read more

Great experience with Earl B Feiden. First let me say I ordered the same double wall oven from Lowes and install was scheduled with CRST. CRST no-showed twice and I canceled the order. Then I called Feiden who contacted me immediately. They sent a great team (Tobias and Jake) to measure and make sure everything would fit. Then Jimmy and Nick installed seamlessly. They were friendly and helpful and I cannot recommend their service enough. If I could give them 10 stars I would. read more

Do not use them!!! They charge a lot of money and barely fix anything. Because we have a Viking, we keep calling them because they work with them. Yesterday, Alex the tech tried to fix an issue with our ice mechanism and instead unplugged the fridge. We woke up to all our food defrosted and everything in our fridge was warm. When we called to have them either come or call us immediately to fix the issue we were told someone could only come again in 4 days. When I asked to have a manager call me I was told managers don't arrive until 1pm. When we got a call back we were told there was nothing anyone can do. There is no accountability for the fact that they screwed us over and made things worse, not to mention costing us in hundreds of dollars in ruined groceries. My husband called Viking himself and they told him what the tech's mistake was- he fixed the issue himself. Completely incompetent repair people and customer service. I will never use again. read more

Buying our new fridge was a dream. Ken answered all our questions and steered us to the fridge which is perfect for us. Also a better price than Lowe's. The two cheery young guys (Tobias and Jesse) who did the quick, efficient installation were professional and polite. All around a great experience read more

Purchased a refrigerator a few years ago. had a problem. They told us it was under warranty. Derick came out to diagnose and ordered the part. He told us how to use refrigerator as an ice box while part was on order (It was Thanksgiving). It worked and left overs were saved. Derick returned on time and quickly repaired the refrigerator. Thank you for all your help. read more

Just had a wonderful experience with the two delivery/nstallers Tobais and Jimmy from the Kingston branch!! What great guys very professional!! read more

Earl B Feiden Appliance - Oven - Appliances & Repair Near Me - Kingston, New York

Earl B. Feiden Appliance is a great store. From selecting our appliance to finding the best price to delivery, everything they do is courteous and professional. Their customer service was terrific. Our delivery went super smoothly. Thomas and Harry were wonderful. They handled the installation perfectly, and they gave us much needed time to clean behind the oven and to mouse-proof it. We were very appreciative of that. Thomas and Harry were kind, professional, and very efficient. They checked and double-checked everything (they even found our pots that we stored in the bottom of the oven that we forget to take out!) Every appliance in our home has been purchased at Earl B. Feiden and we will continue to shop with them as needed. We need to support our local businesses, and we are happy to do so. When you shop locally, you get the high quality experience that we had at Earl B. Feiden. Thanks to everyone, especially, Thomas and Harry! read more

Jimmy and Stu delivered my new washer today. They were polite professionals. They were knowledgeable about the machine and walked me through the process. I have been a customer of EBF for 48 years and have been satisfied with selection, price and service. read more

Earl Feiden Appliances is the best! I just purchased a new washer and dryer from them and am so happy I did. Service and responsiveness is fast and effective. Their technicians are not only very pleasant, but really helpful. They taught me how to take control over the digital control board to make the most of my washing and drying experience. Thank you to the 2 installers, Harry and Thomas, who did a marvelous job of squeezing the 2 units into my narrow laundry room. Kyle and Joe also were very helpful with the digital indoctrination and post installation adjustments. I love my new washer and dryer and am thrilled with being able to get live help immediately with only 1 call. I highly recommend this company for giving me peace of mind for my purchase. A few years ago, my Mom's refrigerator went and she wasn't able to find a replacement right away. By chance, I called Earl Feiden who came to her aid with a new fridge and brought it down to Beacon the next day. I will never forget that. read more

The salesperson was excellent and quickly processed our order. The two delivery people, Alex and Jimmy, were wonderful. They showed up in the time line promised. They brought the washer and dryer to the exact place I wanted. They were polite and professional. It is really great to have a local company provide such an easy way to purchase appliances. The opposite of the big box stores. Thank You all. read more

They took weeks to diagnose a problem with a Miele dishwasher. Charged for repair parts needed Took weeks and no show appts without calling to come repair When they finally came they said they needed an additional $75 part I agreed to order, they charged The canceled appts again to repair and finally came a week till Thanksgiving and say the $75 part is wrong and they need a $259 part that they won't warrant. I said I will just get a new machine and asked for money back on parts they ordered . They won't refund my money only give credit against a l other machine. And they don't have any machine that isn't discontinued. Just give me the money back for parts they ordered and can't use! read more

Good repair service from tech Kyle who replaced not one but 2 oven control boards, a one year warranty was given and there was no charge after the part failed after only 2 months, They stood bye the one year warranty so I will do business with feidens in the future, read more

Easy to work with the staff is extremely polite, professional and patient. I purchased a stove , Kyle delivered it and installed it. He was efficient, polite , good job read more

Very pleased with the young men that delivered a stove to my house. Thank you Thomas, Harry and Jake for your professionalism.

I had a hard time trying to figure out what to get. I had a GE FRIDGE prior. It had to fit specifically into a space. Chris instantly hooked me up. It was on sale. On the delivery day I was panicked about who would arrive, would they let me clean etc. I cleaned vacuumed and used 3 different mops even. I couldn't have had a better delivery experience with HARRY,TOBIAS, and EZE. So kind so understanding so helpful. And I love the fridge. read more

Another excellent installation by Jimmy today: our new washer. The space was tight, but he negotiated it with care and did a great job. He and Jake were also courteous, respectful, and helpful! read more

Easy to do business with, and the added value of a competent local installation team made for a very satisfactory job. We agonized over the sizing of a new refrigerator to fit the space of the old refrigerator and the sales person, Ron Naccarato, was able to find the best option. Jimmy, Jake , and Tom did a great job of installing the refrigerator and a replacement dishwasher and removing the old appliances. They were here on time and cleaned up all shipping packaging . read more

This business proved to be unreliable, difficult to work with and at the end of the day absolutely insulting. We ordered a dryer from them rather than going through a big box store because we wanted to support local businesses. The first dryer was a lemon, and the salesman incorrectly told us to work directly with Whirlpool for the replacement. The company was not able to replace the dryer for a month. Come to find out this is not Feiden's policy but they were unable or unwilling to get us a new machine within the month. 5 weeks later the new dryer shows up but there is a problem with the delivery guys being unable to honor our request to take some caution with our brand new carpet. We worked our way up to Bradley Feiden who was annoyed with us for pulling him out of a meeting to help us. He was insulting and dismissive of our concerns, and told us he was ready to take the new one away and let us deal with the lemon still in our laundry room! This from one of the top guys! In the end we worked it out with the delivery guys who were very polite and respectful, but we will never deal with this local company again. Unless you're buying tens of thousands of dollars of goods from them, they don't care. Avoid them at all cost. If I could rate this a negative number I would. read more

I'm pretty disappointed with this company. First they Came and installed our washer and dryer incorrectly, we bought all of our appliances from them. Then we realized something was wrong with our dishwasher and we haven't been able to use it for over a month- someone was supposed to come in today after a very long wait and they called saying that person was sick and they don't have anyone else available for another 2 weeks. Considering all the appliances are brand new and this isn't the first issue it would be helpful to have someone come look at the brand new dishwasher as soon as possible rather than making us wait a month and a half. Would not recommend or do business with them in the future. read more

Without a doubt the dilivery service I recieved today by Tobius and Tommy was fantastic,they were extremely careful not to touch my railings commiing up the stairs to enter my home and installing the stove.Tobius explained the features of the stove and answered ALL of my wifes questions while Tommy put a level on the stove top and set it up so it is level in all directions.They spent time to make sure that everything was in working order. They are the two most respectful young men, a pleasure to deal with them. That's what I call a GREAT CUSTOMER SERVICE R&A Armstrong Tannersville NY read more

I required service on my refrigerator and Earl B. Feiden has been my go-to appliance service provider. Alex R. arrived as scheduled and quickly resolved my fridge issues. He did a great job! I have always found the Earl B. Feiden team to be helpful, courteous and friendly. While I am not looking forward to my next appliance problem, I know that the folks at Earl B. Feiden will take good care of me. read more

The sales staff out of the Kingston store was not great at communicating when our appliance order was delayed by months - and did not always follow up when they said they were going to. But the installation by Harry and Jimmy was really great. It took extra work to get the appliance into our older house through some tight doors - and to get it leveled in our older home, but they did it with ease and the hookup was fantastic and they answered a number of questions we had about the appliance - and offered suggestions to keep in mind about other appliances we may replace, which was really appreciated. read more

Very prompt and courteous response to my initial inquiry. They will come to my home to fix my outdoor gas grill. Will report back after the appointment. read more

I purchased a refrigerator at Feiden's which was delivered this morning. Sean and Randy did an amazing job-not an easy job when the doors had to come off both the old one AND the new one to get them where they had to go!! wonderful service!! read more

We shopped for a Bosch dishwasher, and could not find one available locally. Called Earl B. Feiden and ordered if on the phone, and set up delivery for a few days later, first appointment. Sean and Randy came, delivered, installed, and hauled away our leaky Samsung. Everything from order to install and delivery went perfectly! read more

Kyle & Sean did a professional and competent job of installing our new dishwasher. Thank You, Barbara Cohen read more

All around great company and service! Richard was very informative when I was choosing a washer and dryer and made the purchase simple and easy. Jimmy and Kyle delivered and installed the machines and were extremely professional. Took the time to properly level each machine and gave good advice for future care and maintenance. The whole experience was fantastic! Thank you gentlemen!! read more

Bought a dishwasher from here in November. That went well, took about two weeks, and installation went fine. In April, it stopped cleaning the dishes. Called for repair, a nice guy came out, diagnosed it and ordered some parts. That was 6 weeks ago and I still don't have a working dishwasher. The parts came and another guy came out to install about 3 weeks ago. Turns out the first guy was totally wrong about what was happening with the machine, and a completely different part needed to be ordered. I've been calling twice a week for updates and they never have additional information for me. Twice I've been promised a call back and haven't received one. I know it's a supply issue, and there's a lot of that going around, but maybe if the first guy was competent, we'd have clean dishes by now. read more

Earl B. Feiden recently replaced our Bertazzoni range because they had scratched its interior during a conversion to propane. The customer service has been helpful and fair. We have bought all of our appliances from this store: range, fridge, washer & dryer. When it comes time to replace our large refrigerator and our dishwasher, we'll go straught to Feiden's. The lastest deilvery team was fast, couteous, and professional: Kyle and Charles. read more

I had a good experience with the service department but the sales department, or the person I spoke to, is horrible. Unfriendly and unhelpful. After waiting an hour for help I got a half-assed attempt at help. Came up with a $32,000 estimate. Twice I followed up with email and voicemail and still no replies. It's honestly like they don't want to make a sale. After a month I gave up placing an order and went elsewhere...where they actually wanted the $32,000 sale. 4/16/21: Update to original post....excellent follow up on my review by Bradley Feiden to address issues. read more

Quality sales and workmanship. Timely, professional, efficient from Ron the salesperson guiding me to the right appliance to Harry and Thomas installing my new dishwasher. (They also installed my new fridge and stove a few years ago.) Wouldn't go anywhere else. read more

Great service from our salesman Ron and to to installer Roger and Bobby truck 3 such great people to work with they're the best to work with this is the second time Roger and Bobby installed appliances in my home they're the best thanks Beverly Miranda read more

The technician Ronnie was professional arrived on time and easily fixed the problem with the dishwasher. I would highly recommend this company read more