I can't say enough how much I love Dr. Bacala. She delivered both of my sons, and from start to finish she was incredibly caring, attentive, and truly present through every step of the process. She has a way of making you feel seen, heard, and completely supported during such an important time. This may be TMI to some, but it was beautifully life-changing for me, when I gave birth to both of my sons, she allowed me to reach down, grab them, and bring them up to my chest myself. It was the most amazing, heartfelt moment I will never forget. With my last baby, she had told me she might be on call, and I was so worried because I wanted only her to deliver my baby. Somehow, she made it happen. I truly believe my son waited for her, the second she walked into the room, it was go time! Her dedication and genuine care for her patients goes far beyond the medical side, she cared for me and my family in a way that I will forever be grateful for. She and her team are truly the best. read more

Moving from California to Nevada, I was very nervous about giving birth in a new state. After doing a lot of research, I came across this office and decided to give it a try. The first doctor I saw was Dr. McLemore, he is very respectful, calm, and has great bedside manners. Although I was initially nervous about seeing multiple doctors instead of sticking with just one, I'm actually very glad I did because it allowed me to get to know several of them. I can honestly say that every doctor I encountered was amazing, compassionate, and supportive. Dr. Agosto was incredibly sweet and had such a fun, uplifting personality. Dr. Moody was also very kind, compassionate, and patient. When my baby showed signs of distress, she immediately took action and made the decision to induce me. I truly felt seen and heard by her, which meant so much during such a vulnerable time. Dr. Kasar delivered my baby, and she is absolutely amazing. She is calm, understanding, compassionate, and soft-spoken. It's clear that she genuinely cares about her patients and the quality of care she provides. Erika at checkout was wonderful, she communicated clearly while helping me navigate my disability process and consistently provided great customer service during checkout. I did experience a small issue during one visit when I was running about 15 minutes late. I called ahead and was told it was okay to still come in. However, when I arrived, the woman at the front desk on the right was a bit standoffish. I explained that I had called ahead and that I was dealing with pelvic pain and walked as fast as I could, but there was no compassion shown. I did file a complaint with Liz, who was very understanding and apologized for the interaction. Liz was also extremely on top of my disability forms, kept me informed throughout the process, and was overall very helpful. Thank you, Liz, for all your support. Overall, my experience at this office was great. I would absolutely recommend this practice 10/10 and I'm very grateful for the care I received from the doctors and staff. read more

Everyone here is amazing and friendly! After being referred by my fertility clinic, Dr. Bacala has quickly become my favorite doctor. As a lesbian couple, my wife and I felt incredibly welcome and experienced zero judgment. It is easily one of the most LGBTQ+ friendly and inclusive offices I've ever been to. Highly recommend! read more

Sadly this OBGYN office is really making me want to switch offices. I moved to Vegas in the last year and Dr. Heather Bacala at MyOBGYN was highly recommended by the Summerlin moms group. I'm pregnant and high risk with my 3rd and decided to make an appointment over there. whenever I go to the Durango office I always have to park far, and the waiting room is pretty crowded. They also have their Pinto location, but it is somewhat far and near downtown but there is at least a private lot whereas with the Durango location they share the parking lot with the hospital. Like most private practices I have been to before, they try to have you see all of the providers so you get to know everyone. Babies come on their own timing and you never know when they are coming. However, every time I tried to make an appointment the scheduling office would inform me that Dr. Bacala was fully booked and nothing was available despite my request to see her. They would just redirect me and inform me that everyone there was great. Unfortunately I haven' that experience with all of the providers. I will say though that Dr. Grundy and Dr. Devera have been great. At my last appointment I had to be adamant with scheduling about having an appointment with Dr. Bacala, and when I was suddenly one became available at the near end of my due date. Moving along I've had questions about being sick in which the office informed me I needed to see my primary care physician. In which my PCP then told me I had to go my OBGYN. I've also had to request getting a referral for Physical Therapy for Pelvic Girdle Pain, and asked the office to send it to ATI physical therapy. When I went for my appointment at ATI physical therapy, I was informed that the office never sent a referral. Thank god I had a copy of it handy with me. I've also had several mistakes with scheduling. I was diagnosed with gestational diabetes early in first trimester, so they did an early glucose test since I had it with my first two children. The scheduling/front office staff had told me they touched base with the provider I Just saw told me I needed to schedule another one. Whereas my High Risk Pregnancy doctor at High Risk Pregnancy Center and my Diabetes Specialist told me not to do it because it was unnecessary and extra glucose that would give me a glucose spike. Another time the office had called me and left me messages about an appointment to take out an IUD. I'm currently pregnant and don't have an IUD. I had to call the office and leave messages to tell them they have the wrong person. And lastly they called to tell me that my billing isn't going through (FSA card ran out of funds) and that I need to get up to date on all of may payments despite my next payment not being until the following Monday. When I went online to the Athena portal to double check what I was being billed for each appointment, the online system, nothing shows up under billing and payments. During this phone call I asked about getting a provider to fill out a DMV form for a temporary disability placard (I have pelvic girdle pain/symphysis pubic dysfunction) as the more I progress during my pregnancy, the less endurance I have to walk and go up/down stairs, let alone doing it in the Vegas heat. Unfortunately the staff member who called me for billing informed me she didn't know the protocol and to just bring it up at my appointment on Monday when I fix my billing. That statement confirmed to me that this is all business and not 100% a client centered practice. At least not on the office end. Overall I'm pretty disappionted at my experience here with MyOBGYN and want to switch providers, but need to see why my FSA funds ran out and how they did their billing b/c there is nothing on their online system. I'm sad I didn't have a great experience like most people did as I hate to write bad reviews, but I've about had enough. read more

If I could give more stars I would! what a perfect experience from beginning to end. Located in the centennial hills medical plaza next door to centennial hills hospital. 4th floor. Check in was perfect as always. Brenda makes you feel so at home and cared for. Thank you for all you do. Dr Bacala was kind, thorough and made me feel perfectly at ease. Her assistant Charlie was kind and efficient. And the phlebotomist Desiree was PERFECT! I get a little fainty and she was gentle, compassionate and professional. I can't tell you enough how INCREDIBLE it is to be taken care of this way. I was a little worried because Dr. Newton moved to this new office and isn't currently able to accept my insurance so I had to schedule with another provider but I have ZERO CONCERNS anymore. I feel totally safe with Dr. Bacala. Thank you all very much for listening to my concerns and being kind and gentle with me. You're so very appreciated. read more

Heather Bacala, MD - MyOBGYN - Wifi info - Obstetricians & Gynecologists Near Me - Las Vegas, Nevada

Having to find an OBGYN can be daunting. It's never fun considering how invasive they have to be. I can honestly say that I was fortunate to be referred to this office. I did IVF at the age of 50 which is hard to begin with. Based on my age I was required to see most doctors at the facility. I can't really say who's my favorite because each one I saw was amazing. So much compassion and kindness. Thank The front office staff was/is always super welcoming and kind. The nurses are truly warm and make the whole appointment easy and not awkward. The doctors are the BEST in town! Dr. Bacala was who delivered my breech baby. She has a wonderful bedside manner and made me feel so comfortable in what I considered to be a very scary situation. If you are looking for a new doctor, I can't recommend this group enough. read more

Bianca is the best ever, I told her about my situation and she was very kind and understanding. I wanted to get a sooner appointment and she said she would call me back as soon as someone canceled, and she did! Very thankful for her, she brought so much joy & peace to me! read more

Dr. Bacala, why doesn't my health matter like it does with your other patients? My first appointment was for the procedure in question. You brought up another subject and said you would be of help if I needed. When I needed the help YOU offered, you left me stood up, and that brought severe negative consequences to my health. In addition, you're never available when reached out to, and you act like the privileged white woman you are, with a fake smile, and send staff to tell me you're not available--if even that. No matter how white and privileged you are, we all will get old and ill. Not even the white privileged can escape it. At that point, we all risk medical folks acting like our health is not important, and that only the money the patient brings matters--like you right now. read more

Not a good place my first time here and last. They were backed up the doctor assumed that because I was Hispanic I only spoke Spanish. I was not even checked in the end. So will not be going back it's sad and so hard to find someone that actually cares. But anyways fair warning the waiting room is packed and they have little to no sense of urgency. read more

It was always very hard to get ahold of anyone in the office, no one answers the phones at all on some days. My mistake was not sticking to keeping all my appointments to one provider, I think I seen all of them during my pregnancy except for one doctor. During my last couple visits my bp was super high but they didn't do or say anything about it except acknowledge it was high. They didn't warn me about having to take the glucose test on my next visit so the morning I did, I stopped by farmer boys for breakfast, ate in the car, and walked in with my orange juice. I was told I had to do my glucose test that day anyways, which I knew I would have failed. Sure enough, failed. They prescribed me testers, which at my next visit, I was pretty much yelled at for not bringing a log with me. I felt rushed and judged as I didn't have the exact numbers. The provider just said it's probably too high anyways and that I would need to be seen by high risk. Baby ended up being stillborn a couple days later. It was a placental abruption, I was told in the beginning that I had a circumvallate placenta but that it would correct itself and it was nothing to be worried about. I wish they paid more attention to it then. I'm currently pregnant with my rainbow baby and contemplated going back to them or not. Decided not to. I didn't feel like they care enough, felt like a number. If the wait time at the office is close to an hour (which there, it always is 30-45 mins) you should find a new provider. 3 stars just because they have Dr McLemore there and he's nice. Otherwise I don't think I would give their office even 1 star. read more

I'm a formal patient At the Durango location , but I was seen at their new location today for a pap by Chelsea Moody ,DO . Loved the new office so much , clean and they have candies for your children and a play are so adorable ! She listened to all I had to say , she's gentle and caring . She actually makes sure she checks you correctly . She actually cares for you . I highly recommend this beautiful doctor to brighten up your day . Best hands to take care of your concerns and body . Thanks Doc see you for my ultrasound soon . read more

Some of the staff here is very kind, but the phlebotomist, front desk, and one of the Drs. were very unpleasant. They can't seem to handle the amount of patients that they have and the experience is stressful/disorganized. You will spend more time in the waiting room than speaking with the Dr. I'm sure they are fine for checkups, but i don't recommend going here for prenatal care. read more

Every single Dr. I have seen has been amazing! Even all the medical assistants are really nice. I'm so happy this is the practice I chose to go to when I found out I was pregnant. I will definitely be sticking with My OBGYN for my annual check ups and if I have another baby in the future! My sister met Dr. Bacala during my delivery and said she would drive 45 min to see her because she really liked her too! read more

My absolute favorite doctor! She is funny, kind, caring, and incredibly knowledgeable. She always takes the time to explain things thoroughly, making sure I understand everything. I truly appreciate her dedication and compassion read more

Dr. Bacala has listened and responded better than any dr I've come across in the past 30 years!!! There's wasting time and not really acknowledging a problem and then there is Dr. bacala who has listened and responded. In addition, she's quick. No bs. In and out while being attentive and thorough. Up to date on social media, today's technology (Telehealth) and friendly! Receptionists, Phlebotomists, and all other staff in between have been kind, efficient and helpful. Lastly, I have been to her office 3 times...never waiting more than 15 mins from check-in to Dr. In the room and ready to go!!! read more

Very easy to schedule an appointment as a new patient online. Though the first available slot was two months out (May 2025). Filling out paperwork online prior to visit was also easy. Dr. Moody was extremely nice, thorough, and listened to all of my concerns. Actual pap smear was also among the most painless I've ever experienced. read more

had my baby with My OBGYN and it was the worst experience EVER! My baby was in the NICU due to my water breaking 48 hours prior . Told one of the NP here she laughed at me and told me that wasn't possible. They don't answer the phone. Went into labor two days after . They do NOT CARE ABOUT THE BLACK COMMUNITY! And they apologized for "dropping the ball" TH on my care per the office ! and said they I was too far in my pregnancy for them to finally help ! please save your baby and time . Thank you . And Liz the manager ! Please save your time with her ! She's been moved to multiple practices for RACISM ! read more

Great OBGYN! She's helpful and listens to your concerns. Took a while to find a good OBGYN but I'm glad I found her!

If I could give them a 0 stars I would. After having waiting for my appointment for more than 2 months for follow up they CANCELED my appointment and the office manger Brook forgot to CALL and let me know it was canceled!!! No one says sorry, or can give me a reason but they let me know that your not the only patient this happened too. Not only do I live in Henderson which is about 45 min drive, but it was a simple call. This isn't the first time they have forgotten something, blood work, following up with out me calling 10 times. I've been coming here for about two years and really love Dr Mclamore. Unfortunately it's not his fault that his employees can't follow simple protocols or give the correct paperwork to patient. read more

Heather Bacala, MD - MyOBGYN - Front lobby - Obstetricians & Gynecologists Near Me - Las Vegas, Nevada

loved going here as regular patient, they were thorough and fast but always made sure to listen to my concerns. however - now that i am pregnant its a whole different experience. they put you under a "ob estimate" which costs an arm and a leg, just so they don't have to coincide with your insurance. my insurance says under a global package fee, it's covered, but it has to be offered by the practice. MyObgyn IS in network and yet i'm paying upwards of $200 per ultrasound. What gets me most is the care - I thought i loved the practitioners here but they're very curt and they don't explain everything much to you. They tell you "everything is normal!" but that's all. No details, no explanations, nothing. Don't get me started on messaging them - they take FOREVER. I wish I had known this before going into it. My sister went through them as well with her first pregnancy so I figured they'd treat me well - they do but as far as your money will go only! Do yourself a favor and do some extensive research if you're planning to start a family. My circumstance is different cause this was totally not planned for me and my boyfriend but it was a happy accident. My mistake for not doing research in the first place, so now i'll have to endure i guess. read more

Today was an exciting day that I was looking forward to, it was my first ultrasound and pregnancy confirmation at 1:45pm. I called because I hit a little bit of traffic and would've been 8-10 mins late, just to give them a heads up and apologize for the inconvenience. She then states I would have to reschedule because for "ultrasound appointments" they expect their patients at the office 15 mins prior, rather than regular appointments they give a 15 min after grace period. But mind you, they don't tell you that in the reminder text message so how would I have known? But ok, I take accountability I should've had better time management regardless. So we rescheduled to Thursday 3:45pm. I asked if I would be charged for today, she couldn't give me an answer, she didn't know.... Ok then. 2 mins later, she calls back asking if I already checked in with the link on the reminder text message, and of course I did. So she then states that I can come in, after I already turned around and headed towards home but I'd have to be there by 2pm. Since I already turned around my maps said I wouldn't be there til 2:04pm and then again.... They wouldn't see me. At this point, did ALL of that just for me to not want to be a patient there anymore when I could've just made my initial appointment. read more

I started going to this practice when I got pregnant with my first baby, I wanted to make sure I received the best care during this experience. Thankfully, I chose perfectly. There are many practitioners in this office so it is unlikely a stranger will be delivering your baby. I loved them so much that I had a 2nd baby a year later after my first. If you are looking for a practice that feels like family and is informative look no further! read more

I've have not EVER had an OBGYN that was made me feel comfortable until today. She was so tentative and knowledgeable. Quality of female reproductive care is notoriously for being poor but Dr. Bacala is single handedly changing that; at least for me. There is a reason why this clinic has high ratings. I've waited for this kind of high quality healthcare all my life! It's not a secret that they provide amazing care because the wait was longer than expected. They were packed! I waited an hour past my appointment time to get into an examination room. Dr. Bacala apologized for the wait and took her time addressing all of my concerns. She did not rush the appointment like most providers normally do when they are busy. I'm so thankful I found her!!! I would also like to add that the staff are friendly and they are efficient! read more

I cannot say enough good things about this practice. While like every doctor's office there's a wait, yes it's frustrating, BUT THE CARE the providers give is EXCEPTIONAL. I just delivered my baby and had some complications. ALL OF THE DOCTORS I saw were incredible during surgery and post op. During pregnancy, they scheduled me to see everyone at least once and I'm so glad I did. This is an amazing, incredible, and caring group, and in my opinion, the best. read more

Absolutely LOVE this Dr. Office. Not only is everyone at the reception check in very polite and patient, but all the doctors and nurses are so incredibly helpful and sweet. Any questions or concerns are answered very quickly either by phone or in the patient portal app. AND the office is perfect for those mamas who have to bring in their littles. They have a small cute area for children with toys and books. Office is a very decent size to accommodate everyone and their space. They offer breastfeeding support and first time mom classes and I love that when they do an ultrasound they bring in the tablet and allow you to hold it as they check for baby. IF we decide to have more children, this will be our first choice of a Dr. office. Thank you to the team here read more

I absolutely love this office!!!Dr.McLemore is my doctor,he is such AMAZING and knowledgeable,very professional and very nice. I was a gestational carrier in 2019 and Dr.Bacala delivered the baby!!Dr.Bacala was amazing!!I m so happy that I found doctors that care for the patients and that I m not just the number!Front desk stuff is amazing!! read more

Such a great practice! I have felt so supported since the first time being seen. And they really make sure that you are taken care of and your questions are answered and don't feel rushed. I love this practice so much! I'm very fortunate to have been recommended here and be able to use them to care for me and my baby read more

Rarely do I give 5 stars but Dr. Bacala deserves every one of them!! I'm a full-time RVer and never have the same gyno, so sometimes I have a good one but other times, not so much. Having said that, I go into the Dr office with an open mind but I'm also apprehensive. The staff was nice, the medical student (wish I could remember her name) was great and Dr. Bacala was AWESOME!! Super easy to talk to, and she thoroughly listened! In the future, no matter where our travels take us, I will return to see Dr. Bacala for my girlie needs. Highly recommend! Thanks Dr. Bacala! read more

Beyond disappointed... this office has lost my blood twice in the course of 1 month. The 1st time they blamed Labcorp. When I brought it to their attention, I was treated horribly by Molly Ruiz, who couldn't even apologize for the mishap. Now this 2nd time, not only is my blood missing, but while I was at the office my urine sample went missing. Left one when I arrived and by the time I was done with my appt, I was told to leave another sample because they couldn't find it. Ironically, they were super quick and efficient to get me signed up for a financial contract. Which when my husband had questions, it took 3 people to answer because they just want our money and were unable to answer simple questions. read more

I can't recommend this office enough. I had such a great experience here during my second pregnancy. All of the staff here is awesome. Totally worth the occasional long wait time. Where this office really impressed me was during my labor and birth. Dr.Bacala was there for me every step of the way. She provided a very personal and empathetic experience. I truly felt like she listened and cared to every question or concern that I had. My daughter was delivered by Dr.McLemore. He was wonderful as well. read more

At my first visit Dr. Devera & associates made me feel super comfortable with expressing myself.

Dr Bacala is just absolutely a wonderful person. Her bedside manner is unsurpassed! I'm so happy to have found this wonderful, caring Dr! She truly enjoys helping women ! read more

I give 4 stars ONLY because the front desk never answers the phone. The only way you can really get through to them (sometimes) is thru the online portal. Other than that, my experience here at My OBGYN has been AMAZING! I've never had to wait more than 20 minutes except one time and I've had a good experience so far. NP aguilar is absolutely fabulous! Dr. Newton is fine as well. The one time i met her, the visit was short and sweet. Didn't really give me a run down on an introduction. But maybe most doctors don't really feel the need to do that. Other than that, they are great! read more

5 stars!! I've had prenatal care for both pregnancies and it has been the best experience I love them all. Front office always so nice and accommodating. Dr. Mclemore is super professional and caring. I will forever recommend this place read more

How do I even start this. My first visit here was quick, easy and straightforward. Found out I was pregnant and I thought I was 12 weeks pregnant, but I was actually about 5-6, and all we saw was an empty sac. I was instantly made aware that this pregnancy would become a miscarriage. During the second visit I was 8 weeks and prior to that I did bloodwork to check my hormone levels. My levels were not increasing as they should so I was mentally prepared to see an empty sac or so I thought. I was called for the ultrasound fairly quickly and we saw the empty sac. I was utterly heartbroken. I was taken to a private room to wait for the doctor and I was in that room for an hour and 40 minutes. We were basically the last ones out of the office after their closing hours. I did receive an apology from the doctor but the last thing that I want to do is wait well over an hour for a doctor to give me two pills and an apology. I wasn't even given a notice that the doctor would be that late. Around the 50ish minute mark my husband went outside to use the bathroom and the doctor told him "I'll be there in a couple minutes" but that was of course a lie. For this entire visit I was billed 45minutes btw and when I brought it up to the office I was told that the billing department would reach out and not once did they ever reach out. We did question the receptionist about the wait and asked why did this happen she told us that they triple booked us and she was very sorry about the wait. TRIPLE booked, why!? Why would you triple book someone. If you do not have the ability to take new client please just don't take them and give them the ability to find a gynecologist who can give them the time of day quickly when they are distraught, especially after knowing they are going to have a miscarriage. We asked for an earlier appointment for our next visit so this would not happen again and it HAPPENED AGAIN. I waited over an hour to see a doctor and this was a different doctor. I couldn't believe it. I purposely asked for an earlier appointment to avoid this from happening. They cannot provide the care you need so please look elsewhere. Think twice before making this your go to OBGYN. Overall, this whole experience has left me traumatized about wanting to have a baby. So I've decided maybe this isn't the right route for me. read more

Dr. Mclemore is great, however, rescheduling/canceling appointment over the phone is frustrating you almost can hear how much they don't want to accommodate the last few times I had to reschedule I had to go there myself to receive some decent service. It's very inconvenient when you're pregnant and you can't receive the same treatment over the phone as face-to-face. I wish someone was listening on the other line and here how uncompassionate the scheduler is. I hope something comes out of this. The physicians in this office are amazing not the staff read more

They refused to provide me with my itemized bill. I called to leave a voice message( you could never get hold of a person to discuss through phone calls) and did not receive a call back. I messaged multiple times through patient portal to request my bill - the patient portal suggests that messages will be responded within 5 business days, and I waited multiple 5 business days and never hear back. They ignored all my messages through patient portal and my voice message. They made this little thing very difficult. They are difficult to work with and impossible to talk to. As of today, I only received a statement with amount due they assigned to me, and I need an itemized bill to understand what was charged to me clearly. read more

I love Dr. Kasar but I cannot STAND the office staff. They truly are the only factor in changing my provider. The front desk girl is rude. Although she smiles in your face, you ask her for an update and she will claim a thousand people are in front of you or "oh let me check" but hasn't moved from her spot. No matter how early you are to the lab, you will sit and wait. Almost like the front desk and lab aren't communicating that there are patients waiting. They open at 8am (allegedly), it's 8:45 and not one person has been called back. The office feels like it is run poorly and people are not prepared to receive patients. I wish Dr. Kasar was at another office, but I'll be switching. read more

I have the worst health anxiety ever and honestly Heather was absolutely amazing. She validated how I felt and provided a safe space where I felt comfortable. The wait wasn't long and everyone I came across was so friendly and kind. read more

If I could give them 0 stars I would. I had high hopes for this Obgyn, but unfortunately, my experience was less than satisfactory. I waited months for an appointment with this OBGYN, only to have it scheduled for the wrong reason. Despite confirming multiple times that it was for the right issue, they still managed to mess it up. Even the Dr that saw me admitted the staff messed up and said it was unacceptable. The office staff is terrible, especially the front desk. They are rude and unhelpful. I was playing phone tag with an employee named Keira, who told me she would call me back after speaking with the doctor, but never did. Let me tell you trying to get in touch with anyone is nearly impossible -- nobody answers the phones. I had to keep calling them just to get in touch with her. This has been an incredibly frustrating and unprofessional experience, and I will not be coming back. I'm definitely finding a new practice. read more