I love Heather and he team! They always take care of me. They're very professional and helpful

We've been with State Farm for about 6 years, as long as we've had our home. We bundled everything with car insurance. When we needed them for a catastrophic drain and water issue in our kitchen, State Farm weaseled out of coverage. Heather has been great as an agent over the years; very easy to pay them over the phone, helpful when we needed to make changes for refi, sending reminders, but the people behind her were not there when we needed them. We eventually did get help for repairs and dry out but it took a lot of anxiety, time, out of pocket expense, legal consultation, and arguing with other agents in the chain (to be clear: Heather was not involved in this part of the process). Insurance companies predictably write contracts that make it difficult to make claims. State Farm at least, in my experience, has been good at using those contracts against us. Maybe insurance companies are all like this, but I was surprised and disappointed at how aggressively they interpreted any ambiguity in the contracts AGAINST our situation. The kind of flooding we had (a burst pipe collar behind our sink, in the wall) seemed like the type of thing that we have insurance for in the first place. read more

Although we've never met Heather, she has been our agent of Home Insurance for 4 years. After getting several online quotes from different companies for Auto Insurance, we decided to switch the auto and umbrella company to State Farm. Much to our surprise, her office mailed us a hefty bill ($1,600 higher than the online quote) without consulting us. Through several emails and phone calls with Heather and Sari (they seemed to be not talking each other), they explained that they didn't have our out-of-state driving records and that was the reason of the high premium. Heather eventually asked us to provide our out-of-state driver license information, which was never asked previously by the online quote or by her office. It was the most frustrating experience and Heather was the least helpful insurance agent we've ever worked with. We don't recommend her at all. read more

Heather is a fantastic agent. She takes time with you to determine your needs and provides guidance with what policy(ies) would work best to suit your needs. She works hard for her clients. We are very pleased with her and her staff. read more

Well, it's State Farm so you know you're getting top tier service. I started out working with Steve, and I guess he's no longer working there last I called. The times I did work with him, he was quick to respond or call back and always did what I needed to be done. Initial sign up was easy as I already knew the coverage I wanted, but we had trouble matching my rate I had under my parents since they've been with State Farm forever. Steve worked with me to get me the loyal customer discount by calling my parents' agent, and voila, in like Flynn. Steve also mentioned that renter's insurance would discount itself and more off of the car insurance...so that was a no brainer and I appreciate him mentioning that; I still carry the renter's insurance so it's nice to have that in place and not have to purchase it separately when an apartment requires it. I let him know the VIN they had on file was incorrect and 5 mins later, he corrected it and let me know. I wanted to get the front of my car resprayed due to minor rock chips, and he even pointed me to the top rated shop in the area but warned me that using comp coverage would raise my rates as it wasn't accident related and I was better off paying out of pocket or just living with it...so I left it alone. I always get my new cards well in advance before the previous ones expire, and it has really just been hassle free for the 2.5 years I've had SF insurance, even without Steve. From past experiences with SF, I know they'll cover me and do whatever they can to help me out should I get into an accident or bind. You really do get what you pay for when it comes to insurance, so there's a reason you pay a premium with State Farm and I can attest to the justification. Now if only I could get my rates lowered...=] read more

Heather Copeland and Amanda McKenzie have provided me and my family excellent and professional service. They went the extra mile to figure out our needs and the best policies that match. I really appreciate their personal approach and effort, highly recommend! read more

I worked with Steve as well, and always had great interactions with him. He always worked hard to get me all the discounts I was eligible for and did all the heavy lifting for me. I never had to worry about chasing down paperwork or hounding them to get something done. However, I'm writing this review about a specific experience I had. I bought a house 7 months ago and went to Heather's office to cancel my renter's insurance and open a homeowner's insurance plan. Everything went smoothly with the homeowners insurance, but I guess something went wrong with cancelling my renter's policy. I only found this out a couple weeks ago, when I finally got around to updating my billing address with them. Heather responded saying that she noticed I had both homeowners and my renter's policy running. Without even a prompt from me, she cancelled my renter's insurance and opened an inquiry with her head office to track down all the money I'd been incorrectly spending on my renter's policy these past 7 months. I gotta tell you, I've had to track down incorrect payments and billing amounts before for all sorts of things, and I have never encountered an office willing to do the legwork for me! I couldn't believe it! Heather assured me this morning that as soon as corporate processes her correction, I'll have a check in the mail. I didn't have to provide any extra proof or even get on the phone. Needless to say I am through the roof about Heather's customer support! If I run into any walls getting the final check through, I'll come back to update my review, but if this is the last you see of me, you can assume my review stays at 5 stars! tl;dr: Renter's insurance didn't get cancelled and no one noticed. 7 months later, Heather noticed the error and corrected it with no help needed from me! Refund of full amount is expected after processing. Amazing customer support! read more