1. Heather Harmer - Licensed Insurance Agent

1. Heather Harmer - Licensed Insurance Agent

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Longwood, FL

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Heather Harmer - Licensed Insurance Agent

5.0 (1 review)
Open 9:00 am - 9:00 pm

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8 years ago

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Heather H.

Thank you Don! It was a pleasure speaking with you!

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North American Risk Services

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I had a very disappointing experience with North American Risk Services handling my claim after…read morebeing hit by a school bus. Despite providing photos, videos of the intersection, and giving a recorded statement, my claim was denied as "word versus word." I was told that unless I could provide video proof, the company would back their insured's version by default. A supervisor stated that "both statements can be true" and that I "could have been parked," even though there was no evidence to support that assumption. I was never contacted initially for my side of the story before liability was decided, and the denial was upheld based on speculation rather than a clear, evidence-based investigation. The insured driver's account was accepted despite inconsistencies, while mine was treated as insufficient without video evidence. Communication was slow, explanations were minimal, and the process felt biased toward the insured rather than impartial. As a consumer, this experience was extremely frustrating and financially stressful. I would caution others to document everything and be prepared for significant resistance when dealing with third-party claims through this company.

It's so annoying have to put one star just to review,not getting into detail since it's Al the…read moresame. Nobody knows anything these people don't even know how to do their job,can never talk to anyone,they always have issues with no communication. Why does anyone even work there.

Heather Harmer - Licensed Insurance Agent - insurance - Updated July 2026

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