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    Heather's Roofing And Gutters

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    Artisan Quality Roofing

    Artisan Quality Roofing

    4.7
    (46 reviews)

    After getting several quotes, we decided to go with Artisan for a roof replacement on our 1200 sq…read moreft rental house in Cary. Their level of communication throughout the entire process was spectacular !! Olivia was a rockstar. When replacement day arrived, we were sent pictures of all the steps on the roof replacement. Was not expecting that but it was greatly appreciated since we don't live nearby. The entire roof (shingles and a LOT of underlying wood) was finished by lunch time !!! They are a locally owned small business. Give them a try. You will be glad you did !

    Communication was clear and consistent every step of the way. The crew showed up early as expected…read moreand began working quickly and efficiently. Unfortunately, the roof was 3/4th of the way done before I noticed the color shingle wasn't what I had ordered. Although the manufacturer had sent the wrong item, Artisan immediately took full responsibility and asked me how they could make this right. They offered to redo my roof with the right color, however we settled on a discount from the work done. I feel their entire communication and work with me to resolve this was 100% excellent. As a matter of fact, I am so confident in their company I have scheduled them to also install new gutters (using the discount from the roof!) Their price and initial bid was LESS THAN an individual who had also been recommended by a neighbor whom I would have expected to be less than this professional company. They sent me a detailed, itemized list of exactly what they would do and exactly what I needed to do to prepare. From start to finish, this was a great experience, in spite of the hiccup. My new roof looks great and I'm getting used to the color!

    Roofwerks

    Roofwerks

    4.1
    (54 reviews)

    I called Roofwerks several months ago for two things:…read more [#1] I had a specific leak in my roof that turned out to be coming in through a broken spot under an attic window. [#2] I wanted to get a quote for re-painting my metal roof with a sealant. I paid that invoice, and called again several weeks ago for two more things: [#3] We had a leak in a corner under our roofline where two gutterlines meet. The insurance appraiser suspected it was due to a gap under the roofline that rain was blowing through during hard wind. I was hoping they would install some sort of flashing or protection over that gap, which would probably require gutter removal to reach. [#2 again] Since I hadn't received an estimate after the first job, I followed up about that. The people who came out (5/25/2022) did not fix the gap under the gutter corner, though I don't know why: it has since been fixed by another provider. Instead, they applied a single stripe of sealant down a roof line where there was no evidence of leakage. They also said they would provide an estimate for tightening screws and re-painting the roof for maintenance. This already felt like redundant work, since that's what they had supposedly done the first time, so I really didn't expect the expensive invoice that followed: $840+tax. I responded asking for clarification of the charges. (They quoted $168 per hour, and two men were there for 1.5 hours. That puts the paint used at $336.) I didn't hear back, so I follow up two days later, to which I received a reply that she was working on it. Two more weeks later, I followed up again, and was promised a prompt response. On Tuesday June 21, I got an email that the invoice had been dropped to $625+tax... still a flat price with no breakdown of hours and materials. Again, I asked for clarification of the costs, but at this point also decided to write this complaint. I ALSO PAID THE INVOICE. (I clarify this because I'm not doing this to justify stiffing them. I can afford $678, but I can't afford to spend any more time or patience waiting for an explanation or follow-through. My time is better spent making a BBB complaint and sharing my experience here.) So, to summarize: - They charged for duplicate work, since they were supposed to have provided an estimate after coming to address the first leak but never did. - They painted a single stripe down the seam of those roof lines and then tried to charge $336 (later $121) for the paint. - There was no evidence of leakage there. The actual leak was later repaired by another provider in the original spot that I pointed out but that they didn't repair. - It took two of their people 1.5 hours to look around the roof of a 1020sqft house (again, for what, I don't know, since they had already been out to estimate this before) and paint a white stripe that didn't need to be painted. - They still haven't provided an estimate that I think I've paid for twice now.

    We had a very unpleasant experience with Roofwerks. We selected a more expensive, more technical…read moreshingle - and our roof was complex with multiple dormers at odd angles, etc. The team was clearly overmatched for the job. The foreperson, assuming he had the requisite expertise, was only present for a fraction of the time. The crew installed the roof hurriedly with much of the work done after dark. When completed, you could easily see that our roof did not remotely resemble the pictures we had used when selecting the shingle. We complained, and the owner and another executive came out to inspect the roof. The two men arrived, walked slowly around the house, gazed thoughtfully for several minutes in a display that seemed more of a performance than a real assessment. The owner firmly proclaimed that Roofwerks had done a perfect job. We pointed out flaw after flaw clearly visible from the ground. We showed them the brochures and the contrast of a well-installed roof. They refused to acknowledge any mistakes. It was the most egregious act of dishonesty I've seen in a long time. We hired a lawyer; got an independent inspector to review the roof; and he created a 40-page report that included copious examples of corner-cutting and incompetence. The report indicating failures far worse than we imagined. Again, even with the report replete with pictures, the owner refused to acknowledge anything less than a perfect roof. We hired Baker who removed the roof and installed the same shingle, but this time correctly, fixing the problems that Roofwerks left behind. At Roofwerks request, we asked that Baker leave the old copper in our yard, presumably so they could recycle and reuse. Baker left a pile of copper about the size of two large minivans. We alerted Roofwerks that their copper available and to pick it up. We waited several weeks. They never came, and it was left to us to remove the copper. I have nothing positive to say about Roofwerks or its owner. The entire process was disgraceful, without a moment of competence, integrity, or decency.

    Five Star Service

    Five Star Service

    5.0
    (4 reviews)

    SCOPE OF WORK: IN CARY NORTH CAROLINA Vinny and his crew…read morereplaced all Masonite siding, trim and fascia with Hardie Plank and replaced all soffits with Hardie Board or vinyl soffit. Additionally, they wrapped the porch columns. They painted the gutters, doors to the house, and garage doors. All 14 large wooden double hung windows in the house were replaced by no maintenance casement or sliding windows. Two quarter round windows were re-designed and replaced with trapezoid shaped windows to better follow the pitch of the roofline; a major improvement!! Please see before and after photo's below. They replaced old lighting with modern new fixtures. They painted the old green door red. The entire outside of the house is new. My neighbors are all commenting on the new look. Inside the house, Vinny used his knowledge and expertise to design and build the trim molding for the windows. A sleek, modern look evolved from the more traditional style. He mocked up many designs until we found one that achieved the desired effect. THE WORK PRODUCT: All materials were delivered on the same day. All arrived in perfect condition except for one window that was discovered broken after removing the packing. It was replaced right away. THE WORK PROCESS: The workers arrived promptly every morning and often left after 5 pm. They worked at a consistent pace and finished on time, despite a two day hurricane and many days of scorching heat and humidity. They were polite and responsive. All were devoted to quality craftsmanship. Vinny came every day to inspect the work. He took his time to answer all my questions and is very attuned to the customer concerns. He has a finely honed attention to detail. He is honest, does not try to sell a product of feature that is not needed. KEY WORDS: Responsive, Punctual, Quality craftsmanship, Professionalism, Value, Honed attention to detail, Honest, Trustworthy I spent 10 years as a business owner of an interior design/build firm. I have been on many a job site both large and small, commercial and residential. After working with many work crews I can say without reservation that 5 Star is one of the best.

    Should be 11 Star. Vinny and his crew completed a tearoff and residing of my 160 year old house…read moreand the workmanship and attention to detail is everything I was hoping for. In addition, the entire team was responsive, professional, so hard working, friendly and made the entire experience a great one. I have been dealing with construction and contractors/crews for about 3 years now on a frame out remodel of this old house and have not had an experience even remotely close to this good before. I hope they can help me out on future projects. Highly recommend!!!

    Heather's Roofing And Gutters - roofing - Updated June 2026

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