If I had to tell you everything that has gone wrong I'd be here all day…read more But the final straw was when they told us to return the car by 7pm. Got there 6:58 having driven in the pouring rain only to find they'd left for the day. Absolutely terrible service. They never follow through on their promises DO NOT USE THIS COMPANY especially the Kingsbury branch. Absolute bunch of lazy chancers.

ADVICE: TAKE TONS OF PHOTOS (EVERY ANGLE) AND VIDEO OF THE CAR YOU RENT!!! (You'll read several…read moreother reviews that give this advice based on their experience as well). If you don't document absolutely every possible piece of damage, no matter how small or insignificant, they will try to lay the damage on YOU. After arriving in the UK from the U.S on a 10 hour flight, we took an Enterprise shuttle from outside T-5 to the Heathrow Enterprise office and lot. We had pre-booked the car through a well known membership store. The branch was very busy, as you might well expect being at one of the world's busiest airports and it took us some time to get our car. One member of your party lines up in the small office while the other(s) stand outside. It's somewhat chaotic. A rep walked us over to the car and the three of us looked over it for damage, the rep explaining that damage had to be 'bigger than a golf ball' and showing us a circle cut-out on a piece of plastic for demonstration. One of us took a few photos, which later ultimately saved our bacon. When we dropped the car off at a different Enterprise location, (we had the car less than 24 hours) they walked around the car and claimed the black plastic that goes over the wheel well was 'popped out'. Looking at it, you could barely see it. It definitely wasn't something we'd noticed picking the car up, but if you stood at the right angle, you could see it was SLIGHTLY protruding. Long story short, the rep at the drop-off location filed a report. Fortunately, we had some photos, albeit, not the best angles. At this point, we were BOILING MAD since we'd had the car less than 24 hours and had NOTHING to do with the damage. We were about to spend a month on vacation on a cruise and in the UK. Over that month, we spent many hours (and wifi data) on communications between ourselves and Enterprise and our credit card insurance, trying to straighten out the situation. It really took a toll on our vacation enjoyment. Fortunately, after about 3 weeks and much mental anguish and aggravation, due to our photos and explanations, the claim was waived, really only due to the fact we had photo evidence. However, I'm sure some unfortunate future customer will have the same claim put on them. I would avoid renting from Enterprise as reading reviews, this seems to be a standard practice.

This branch has now moved to the Homebase Store on Manor Road, which is close by, but the same guys…read moreare still running it, Simon behind the desk and Tony with the cars - they are very helpful and friendly. Access is easy and the car pick-up is in the Homebase car park itself. If you need to refuel the car before bringing back, it's convenient to use the petrol station in Sainsbury's which is just opposite.

This car rental company is a total rip off! I was several hours late for my car pickup in Heathrow…read moreso the agent said the car was no longer available. They needed to upgrade me, which I did not want or ask for. My original booking was for 182.82 GBP. The agent reworked my booking at an increased fee of 969.83 GBP. It was late and I was at the airport with two children my wife along with all our bags so I was forced to sign. The business tactics are setup to defraud. I contacted them and they declined to do anything saying I signed. Nice Avoid at all cost as the hassle is not worth the false advertising.

I'd give MINUS 5 stars if I could. Most of my reviews are positive (check them); but posting this…read moreto help others not get scammed like I did. Picking up went fine; but they subtly rush you through the check out process so that you don't feel the need to take video of every inch of the car before you drive away--BE SURE TO DO THIS! When I returned the car, suddenly they tell me it's damaged and charge me over a thousand dollars for repairs. I fight them on it but they just send me to collections. I sadly realize that getting ripped off by a lower amount is better than getting ripped off by a higher amount and so I negotiate a lesser fee and begrudgingly pay it. But they don't remove the collections notices and so I STILL get them to this day (it's been three months). Oh, and the collections notices are in German, which I don't read. Bottom line: rent from ANYONE else and spend 20 mins to take a full, slow-walk video of the entire inside and outside of the car both when you pick it up AND when you drop it off. Protect yourself from this awful company! I hope this helps somebody.

We rented a car from Hertz out of London Heathrow airport. We chose every coverage possible ahead…read moreof time and was quoted 1322.42 pounds. At the Hertz airport rental location, the agent said we accordingly have super coverage, which was a huge upcharge up to 2036.36 pounds. As I had travelled extensively in the states for work, I never double checked the rates during the pickup, as I paid what was already quoted. After travelling all night on a plane, we did not bother to look at the small print on the little form that I initialized. Why would we? It should have been as quoted. This is classic bait and switch which I never encountered when travelling in the states. Buyer beware! P.S. Hertz did not give us any correction later due to our initializing the agreement at the airport.

ANOTHER UPDATE: I am traveling to the UK again early next year (2026) and I have NOT ordered a car…read morefrom Hertz this time. Hertz just want to let you know of the business you are missing from your employees actions / customer service. AGAIN I CAN NOT ITERATE MORE - DO NOT USE THIS PLACE. DO NOT USE THIS PLACE: Update from my review above. Firstly the Hertz customer service number in the UK to do with complaints / issues with the car, do not pick up the phone, rang and rang. They do EVENTUALLY reply via email but just send stock emails and didn't really want to know about the issue. Credit card dispute will not refund the money because basically its covered under Hertz's contract that any issues, you are responsible for them. Basically I was in a spot where it was my word against theirs. I have had great experiences many times, traveling for business with Hertz of the USA but this has left a bad taste in my mouth. I WILL NOT use Hertz UK again.

Well this was a pleasant surprise. Renting (or hiring) a car in England isn't as easy as you'd…read morethink. Insurance is confusing and this company just packaged it all up nicely and at a pretty decent price. Now automatics cost a lot more, but worth it since you're already driving on the other side of the car and other side of the road ;) The average cost was about 18-20 for a manual and 45-60 for an automatic. But well worth it. The whole process from when you walk in to getting your car is really top notch at Heathrow.

Avoid Europcar like the plague and save yourself time and money with ANY other rental car company…read more The representative at Heathrow, Sab, wrote down the incorrect rental car on our agreement, then directed us to return our car to a branch that had already permanently closed! Too busy trying to upsell us on everything than give a thought to the details. What followed was hours on the phone, an incorrectly entered collection address, a transfer to a branch miles away, and upon returning home -- a double charge on a reservation I had already prepaid.

AVOID THIS RENTAL COMPANY AT ALL COSTS…read more My experience with Avis was unacceptable and misleading. I booked and paid for a Mercedes A-Class, listed by Avis as a Medium (Group M) vehicle. At no point during booking or in the confirmation was I informed that two credit cards would be required for this reservation. Only when i arrived at the rental desk was I told that two credit cards in my name only were mandatory. This was never disclosed in advance. I attempted to resolve the issue by offering alternative solutions like holding a security deposit on my debit card or my wife also volunteered to provide her credit cards as the second card, however these were flatly refused by the rude guy on the desk. As a result of Avis introducing an undisclosed condition at pickup, I was denied the car I booked and instead given a Vauxhall Corsa, which Avis itself classifies as Small (Group B). This was a clear downgrade from what I paid for. Avis' own terms state that any requirement for two credit cards (for luxury or high-value vehicles) must be confirmed at the time of booking. That did not happen. Changing the rules at the counter and then forcing customers into a lower-class vehicle is unacceptable. This was a textbook example of poor transparency, inflexible staff, and misleading rental practices. I have submitted formal complaints and would strongly advise others to avoid Avis.

This company is committing outright fraud. What they do is hand you a form to sign with a BLANK…read moredamage record, BEFORE you even see the vehicle. DO NOT SIGN IT until you inspect the car, as they will use that against you when they debit your bank account. Even when you point out the damage, before leaving the lot, the employee will reluctantly document it on the actual paper that the customer keeps. Except they don't keep a record of that on their own file, they only keep a copy of the blank ine that you signed. So naturally when you return the vehicle, you will be charged for all pre-existing damage, and it is up to you to prove otherwise. Then when you complain to your bank, they use the copy you signed before you even saw the car, with zero damage, against you. It gets even worse. The vehicle I initially rented broke down 9 miles out, the clutch was fried. After the car was towed in, the manager blamed me for the clutch. BTW, I have literally owned 4 manual cars, and have been driving a manual car in Italy for 4 weeks now. Then he even attempted to blame me for the pre-existing bumper damage. I pointed out that his employee documented the damage, he says, oh I didn't see that. So, by that statement, he admitted they do not document pre-existing damage. Anyway, it took them 4 hours to get me into a second vehicle, which also had pre-existing bumper damage that was not documented until the exit gate. Surprise, I drop the car off and a month later they wack my card for over 3,200 for pre-existing damage. Took me several months to get the money back, but I did after much pushback, sending multiple photos and documents. First they did a partial refund, then a bit more, then when I did not let up, I got the rest. However, it shoyld not take me hours and months of work, and I am certain most people just give up. So document and get signatures, and do not toss that paper.

The sale agent did not tell us itemization or total price . Forgery on agreement without…read morenotification of change , but only requested us to sign on the last page after asking for responsible of violation on road or parking . However when we returned the car, we filled full of tank of gas , and requested for receipt , then we knew the total price different than our original booking . and the manager promised to credit the fuel charge and invested others, but never did . They pretended dead without responding our email or money . As a business , not trustworthy, and has no interiority .

Heathrow is a notoriously terrible airport to get through customs and they have a terrible policy…read moreof charging if you go over one hour of wait time for the Meet & Greet at the airport which isn't fully under your control. I recommend going with a vendor without the policy. It is fully within their policy as you can see attached. But it's not a great policy in general and I've found it better to use other options. It's a business expense for me so it's not about the money, it's the logistics of wanting to submit the expense once and not have to go back. I have been charged by them for making them wait at the hotel a few minutes and that's completely understandable and we paid cash to driver and didn't bother to expense that. But this charge at the airport, I dislike as a policy. Since I'm updating, we also had a few drivers that were not great (not a huge percentage though) but did have one really scary driver in Feb 2017, which warranted an email. It's time we moved on.