I had my truck inspected here. Shortly after (within less then 50 miles) I had 2 ball joints fail…read morecausing close to 10k (+ or - )in damage. While Monroe after dealing with a few nasty people did pay to fix my truck and put me in a rental nothing was done about the value of my truck. Its now worth around 10k less then trucks with similar low mileage for the year. And after the last talks with them. I have no chance at recouping that value without paying for a lawyer that would cost about the same. That being said I would suggest going to another shop in saranac lake. While more expensive upfront you will save in the long run.

AAA recommended this place, I was far from home , with a slow leak tire. Called up , got an…read moreappointment for later in the day, upon arrival , greeted by mgr. Kenny , he took note of my problem and promptly diagnosed the cause. Unfortunately , he didn't have the part, but offered to order one and repair the next day. Since it was not possible for me to come back, Kenny said my tire was safe to drive on, and since I had a portable tire pump , there should be no problem with my slow leak, he was correct , I made it home just fine, and had to order the part here at home too. Thanx to Kenny and his staff, I made it home with a relaxed piece of mind. Also there was no charge, I assume since I was with AAA , or just plain small town nice !

Honest ,reliable and the skills needed to solve your auto repair and service needs for many years.read more

I found my new go to repair shop!Terrific service. Got me right in last month for an inspection…read moreand car was heading into a bay as soon as I left the counter, quick turnaround even replacing headlight. Then last week had to have car towed in for break line leak... got it done the next day. Explained it all. Very professional and prices seemed fair and reasonable. They text you as soon as it's done.. ( the other local shops in LP and SL not nearly as efficient and friendly.)

Almost Criminal! We had an auto accident within .25 miles of their shop downtown Saranac Lake. The…read morecar was totaled and towed(after hours) to a holding lot(a field) 3 miles away($1250 and $35 in diesel charge). It stayed in the field 17 days at close to $100 dollars a day) while they haggled with the insurance company. They wouldn't release the car so I could get started trying to find a new one, until they were paid $3,000. The insurance company gave me 2k. ($500 for reasonable towing fee of 3 miles and $85 a day storage) When I personally called Twin D's to discuss with them, as a longtime North Country person, all I got was "our owners will call you back." Surprise, nobody ever did and I had to eat the thousand dollars. I would be very careful if you are considering doing business with this business. They are about the money, not the people.

From the owner: Twin D Automotive Inc provides auto services to the Saranac Lake, NY area.read more

*Beware* On our return drive home from Upstate Auto, who…read moreperformed a clutch replacement on my Jeep, we make our first stop for gas. Pulling into the gas station we heard screeching from the Jeep. So I filled it with gas, and started it and it immediately starts screeching again. We shut the jeep off and it did not restart. After failed tries to start the Jeep we called roadside assistance. We luckily got the Jeep started again so we decided to continue driving home without any stops, but for gas. At the next gas station, the car once again would not start. We crawled under the jeep and found the starter incorrectly installed and the bolts holding it barely threaded. We hand tightened the bolts and knocked on the starter to get the jeep running. When we got home were I could pull into my garage I looked over Jeep fully. We found multiple issues with the service Upstate Auto provided. From damages to absolute negligence, Upstate Auto put mine and my family's life in danger. We found bolts missing from my drive shaft, and the bolts that were still there were barely threaded! We found a broken heat shield on the passenger control arm, we found 3 bolts on the transmission un-tightened, we found the starter was damaged, we found the transmission case was broken, we found exhaust bolts loose (they also charged me for new exhaust bolts and didn't even replace them with OEM bolts), we found clips on sensors broken and the list goes on. On top of the damages, Upstate Auto let us drive off home 9 hours down interstate highways like this! If that drive shaft would have separated at 70 MPH it could have been catastrophic for my family and the other motorist around us. Next I immediately called Upstate Auto the next day they were open and talked to one of the owners. After being referred to their service manager, and per their request, I submitted an email to them with all the damages found with the pictures and I requested an immediate refund. I also submitted this via text to their service manager. Upstate Auto requested that I take the Jeep to a local dealership for repair. So I took the jeep to Fairoaks Chrysler Jeep & Dodge in VA and the total damages caused to my vehicle were $4,212.79. Fairoaks Jeep confirmed all the damages, but told me the damage Upstate Auto caused to transmission case did not hurt the integrity of the vehicle and did not recommend replacing. To replace the transmission casing it would cost $2,442 and looking at the work involved to perform the service I was turned off. So I did not pursue a fix of the transmission case with the full intent to get a refund on the original service for $1942.71 and call it even. So Upstate Auto covered $1770.79 of a total of 4,212.79 in damages and never refunded me for the original service of $1942.71. When I contacted the service manager regarding a refund, he said they did not plan on providing a refund since they covered repairs. When I brought up the fact that they did not cover repairs for transmission case, another $2,442, he said they did not feel they caused the damages to the transmission case and that that could of happened offroading. NOT EVEN A CHANCE! In the photos attached you can see the break to the transmission case is fresh, no oxidation, rust, anything! This jeep sat in upstate New York during their winter season for 2 weeks and the cut/breaks are that fresh!? On top of that, where its broken, for it to have been damaged via offroad, there would have to be other damages to the undercarriage (which there are not, my jeep is immaculate, except for the damages these incompetent fools caused). After arguing with the service manager, he said I would have to talk to the owners regarding a refund. So I requested to talk to the owners and the service manager told me to call back into the dealership and ask for them. Like really? I refused and told him I was no longer doing their job and he needed to tell the owners to call me. Well its been a month and no phone call. The owners never even called me to apologize during this whole process.

Kept my Jeep on several occasions for 3 weeks and 2x for a month leaving me no vehicle. Put in a…read moreclutch that broke in 3 months and would not honor the warranty. Tina plays games and lies. They lie and cover for the bad business all the way to Stellantis where (Kristhel Joyce) sits high on her horse and jerks customers around. I have never experience poorer customer service and blatant LIES. They cover for each other. Not to help the customer. DONT DO BUSINESS HERE. They have also been reported to the NYSDMV and have been found to violate LAWS AND STANDARDS. BAD PLACE!!!

During a recent business trip to Lake Placid, we ran into some unexpected transmission issues…read more After asking around, Hoffman's came highly recommended by several locals--enough that we stopped counting. Apparently, they operate almost entirely via text, which seems to be a post-COVID communication adaptation. I explained the situation via text with "Taylor"--though to this day, I'm still not sure if Taylor is a real person or just the automotive equivalent of Siri. I let him know we were only in town for a short time and asked if they could get us in ASAP. The response was quick and honest: "We don't do ASAP." Fair enough. That said, they did manage to get the vehicle in within 24 hours, which all things considered, was pretty ASAP. Unfortunately, the part we needed wasn't available through their usual sources. Fortunately, we sourced it ourselves through our dealer and had it overnighted. When it comes to car repairs, the old saying goes: You can have it good, cheap, or fast--pick two. Somehow, Taylor and the Hoffman's team managed to deliver all three. They got us in as fast as realistically possible, the work was solid (as evidenced by the fact that I'm typing this 1,000 miles later, well on our way back to Reno, NV), and the final bill came in nearly 15% under the original quote. That's a rare trifecta. Dealing with Hoffman's does come with a few quirks, but in the end, they're a small price to pay for honest, competent work--especially when you're far from home and just trying to get back on the road.

Don't double up your jobs…read more They were supposed to tow my car. They took another call after already putting my car on the truck My car didn't make it to the garage until it was too late in the day on a Friday to be serviced. And this was after I had already tipped the guy. Not like there are a lot of options when you call AAA. Just beware.

What an amazing organization! After driving barely 30 miles on new tires we lost a lug nut and…read morefaced finding lodging, a renal car and a delayed trip. Mallory referred us to a tow company and worked with us to get the problem fixed in less than an hour. We are beyond grateful.

From the owner: Honest, professional auto repair service in a timely and cost-efficient manner. read more

THEY ARE SCAMMERS!!! Waited 3 hours for a tow that never came and now they are trying to take $536…read morefrom me! I was charged 5 times for a service that was never provided!!! DO NOT USE THEM THEY WILL TAKE YOUR MONEY!

Wonderful service, nice people (and the wonderful bulldog too) but they give you little thank you…read morebags which on its face seems minor but in a time where costumer appreciation is at an all time low something that simple goes a long way. Salute to them