AAA recommended this place, I was far from home , with a slow leak tire. Called up , got an…read moreappointment for later in the day, upon arrival , greeted by mgr. Kenny , he took note of my problem and promptly diagnosed the cause. Unfortunately , he didn't have the part, but offered to order one and repair the next day. Since it was not possible for me to come back, Kenny said my tire was safe to drive on, and since I had a portable tire pump , there should be no problem with my slow leak, he was correct , I made it home just fine, and had to order the part here at home too. Thanx to Kenny and his staff, I made it home with a relaxed piece of mind. Also there was no charge, I assume since I was with AAA , or just plain small town nice !

Had a hole in our tire, they patched it up in like 30 minutes. Service was really quick!read more

These guys are the best! Came in without an appointment for a tire patch due to a nail causing a…read moreleak. They patched it up right away and were super friendly and great to deal with! Moved here full time last year and will be coming back for all of my future car needs!

I'm extremely disappointed. They replaced a part for my window twice under the assumption it was…read morebreaking due to the cold, but apparently never did a full thorough check to see if something else could be causing it, which I would have expected the first time. When I called to ask for my money back to take it elsewhere I had to yell to get more than 3 words out because He would not stop railroading over the top of me. And I never yell, I have terrible anxiety and confrontation is extremely difficult. I asked for the respect to at least be heard and not talked over the top of and the answer I got was, "Well it doesn't matter what you say because you're not getting your money back." It's immensely disrespectful and rude. It is still not fixed and I'm told the only option I have to to take it back for a third time so they can look at it, but my expectations are now incredibly low-I imagine I'll end up having to pay someone else to fix it. And the money and time I've spent getting the car there and paying to have it fixed at Heath's will just have been a waste.

During a recent trip to Saranac Lake, our 2022 Rockwood camper axle unexpectedly broke, leaving us…read morestranded and unsure where to turn. A DEC officer kindly pointed us toward nearby repair options, as we weren't familiar with any local mechanics. By grace, Madden's Garage was just one minute away. Despite being extremely busy, the team at Madden's Garage was welcoming, helpful, and genuinely accommodating. Mr. Madden went above and beyond--allowing us to keep our disabled camper on his property while a replacement axle was shipped all the way from the Rockwood plant in Indiana. Once the part arrived, the repairs were completed quickly and at a more-than-reasonable cost. We were never charged a storage fee, and every interaction was marked by professionalism and kindness. Madden's Garage turned a stressful situation into a reminder of how generous and supportive people can be. We are grateful for their help. Cheers to Madden's Garage from Leta L. Pasternak, a clinical educator, patient advocate, and author of Leonardo DaVinci's Painted Secret!

ripped me off. charged $270 just to pull me out of the mud 15 miles from saranac lake. Didn't even…read moreget a tow. takes advantage of those in need

Love the place. I…read moreget a car about every 7- 8 years. but service the is great. I think this has been going on for about 22 years.

Mechanic is aggressive will get in your face. As a "head mechanic" he clearly has little man…read moresyndrome. Very unprofessional & touching mirrors with dirty hands. He will rev your engine & rip it around the parking lot like he owns it. The worst part of all is when called out he only escalates the situation and that's why he got his company a bad review on both google & yelp.

Honest ,reliable and the skills needed to solve your auto repair and service needs for many years.read more

I found my new go to repair shop!Terrific service. Got me right in last month for an inspection…read moreand car was heading into a bay as soon as I left the counter, quick turnaround even replacing headlight. Then last week had to have car towed in for break line leak... got it done the next day. Explained it all. Very professional and prices seemed fair and reasonable. They text you as soon as it's done.. ( the other local shops in LP and SL not nearly as efficient and friendly.)

Don't double up your jobs…read more They were supposed to tow my car. They took another call after already putting my car on the truck My car didn't make it to the garage until it was too late in the day on a Friday to be serviced. And this was after I had already tipped the guy. Not like there are a lot of options when you call AAA. Just beware.

During a recent business trip to Lake Placid, we ran into some unexpected transmission issues…read more After asking around, Hoffman's came highly recommended by several locals--enough that we stopped counting. Apparently, they operate almost entirely via text, which seems to be a post-COVID communication adaptation. I explained the situation via text with "Taylor"--though to this day, I'm still not sure if Taylor is a real person or just the automotive equivalent of Siri. I let him know we were only in town for a short time and asked if they could get us in ASAP. The response was quick and honest: "We don't do ASAP." Fair enough. That said, they did manage to get the vehicle in within 24 hours, which all things considered, was pretty ASAP. Unfortunately, the part we needed wasn't available through their usual sources. Fortunately, we sourced it ourselves through our dealer and had it overnighted. When it comes to car repairs, the old saying goes: You can have it good, cheap, or fast--pick two. Somehow, Taylor and the Hoffman's team managed to deliver all three. They got us in as fast as realistically possible, the work was solid (as evidenced by the fact that I'm typing this 1,000 miles later, well on our way back to Reno, NV), and the final bill came in nearly 15% under the original quote. That's a rare trifecta. Dealing with Hoffman's does come with a few quirks, but in the end, they're a small price to pay for honest, competent work--especially when you're far from home and just trying to get back on the road.

THEY ARE SCAMMERS!!! Waited 3 hours for a tow that never came and now they are trying to take $536…read morefrom me! I was charged 5 times for a service that was never provided!!! DO NOT USE THEM THEY WILL TAKE YOUR MONEY!

Wonderful service, nice people (and the wonderful bulldog too) but they give you little thank you…read morebags which on its face seems minor but in a time where costumer appreciation is at an all time low something that simple goes a long way. Salute to them

all i have to say is thank u to Drew. i had locked my keys in my car for the first time ever and i…read morewas so overwhelmed and freaking out. my friend used her triple a after 2 hours of waiting for my insurance company to send someone. Drew showed up within 10 minutes of the triple a call and got my keys within 5 minutes. thank u drew!

My experience with INTEGRITY has been VERY positive. Two times, this year, my battery went dead. In…read moreboth occasions INTEGRITY helped me out swiftly. When repair was needed, an the towing and repair was efficient and--money wise--extremely reasonable. It is often hard to find a trustworthy car repair shop. I moved to Plattsburgh 6 months ago. I am glad I found INTEGRITY. Try them! and you will be satisfied too. Dr. Frans Rijnbout