Everything . I know the hotel will be torn down but still. Paying $1000+ a night for a hotel that…read moreis barely one step above a pet friendly La Quinta is shameful. No amenities, no attendants in the gym. You have to search to find a towel in the spa. But no cloths, no loofas just ratty old towels.

Excellent 50 minute massage performed by Abel yesterday! He was very kind and attentive, asking me…read morehow I'm feeling and how the pressure of the massage was. I asked for firm pressure and to focus on my upper back and neck on my intake form and that's exactly what he did which I appreciated a lot because I've been to many spas where the massage therapist seems to not even read the intake form! After my massage Abel gave me a paper with a few product recommendations to promote relaxation, which was very nice! My advice is to ask for Abel and get the 80 minute massage as 50 goes by in the blink of an eye! While visiting the spa you also have access to the locker rooms with showers, bathrooms, beauty bar complete with hair dryers, shampoo, etc, a sauna, steam room, and jacuzzi. The attendant in the women's locker area, Gigi, was super kind and always checking in to make sure we had everything we needed, she was great! Besides the incredible staff, the ambience of the spa is nice but pretty underwhelming. My mom and I both noticed that the jacuzzi located inside the women's facility had very uncomfortable seating. For example, some jacuzzis are fully tiled on the inside so you can sit on the stairs or the seating but all is tile and flat. The jacuzzi at the spa had a prickly plaster-like interior on the seating, steps, and bottom of the hot tub that was very uncomfortable to sit on so I didn't spend long in here. The outside jacuzzi by the adult pool is much better. While the overall ambiance and decor was nice, like I said I felt underwhelmed. The service was incredible but I wish they'd do more with the space!

This place isn't fancy but the massage I got was amazing! I like a deep tissue massage where I feel…read morelike something was done and not just someone caressing me for an hour and I definitely got that here! I will be going back!

My massage was good but my partner was not too thrilled about hers. She said it started off great,…read morebut midway through, her massage therapist left and someone else took over. And once the second therapist took over, her massage turned bad. Honestly, I would've been upset too if that happened to me. Although my therapist did leave halfway through and said she had to move her car, but she came back pretty fast. I do remember questioning if it was the same therapist that came back to me, and honestly, I'm not that sure after hearing about my partner's experience. The hot stones were a nice touch. And I really liked the heating pads she put on my back while she was working on my legs. The pressure was deep, but thats exactly what my body needed. She went a little too deep working on my thighs. I told her it was a little too intense and she adjusted to lighter pressure. Booking was super easy. We got off our cruise early in the morning and our hotel wasn't ready till 3pm. I spent a couple hours trying to find massage appointments for us in the downtown area. It was very challenging on a Sunday so I was grateful once Serenity Spa sad they had availability for the both of us. It was a little further away but I'm glad we were able to check out this part of Miami. Coral Gables is a super cute neighborhood. This establishment was pretty clean. The walls are very thin so you can hear other's conversations, but it didn't bother me as much. I wish I knew my therapist's name so I can book again when in town. I asked the lady their names when I was paying but she seemed a little confused on who worked on us, maybe because of the switching of therapists in between? The rating of the stars is very challenging for me because of all the above factors. I'd say atmosphere is 5 stars. My massage was 4 stars. My partner says 2.5 stars once the second person took over. The second therapist was pretty much just rubbing instead of massaging. She started massaging her face without asking. And did a weird stomach massage without asking. Out of all the massages I've gotten, and I get them pretty often, I've never had anyone work on my stomach. I found that to be a bit odd.

After an incredibly long and intense conference hosting a group of North American CEOs, my…read morecolleague and I were thrilled to learn that the group had gifted us spa services as a thank-you. Exactly what we needed. We chose the 80-minute deep tissue massage, and from the moment we arrived, the experience was flawless. Spa manager Jessica greeted us warmly and enthusiastically, immediately setting the tone. We were offered champagne, then asked to complete a brief intake form to note our needs and any areas of concern. From there, we were escorted to the women's locker room, changed into plush robes and slippers, and spent a few relaxing minutes in the sauna. Soon after, our massage therapists arrived, Nelly for me and Jenny for my colleague, and guided us to a beautiful, dimly lit treatment room. We settled onto warmed massage tables and were wrapped in the softest, most luxurious sheets. And then... the real magic began. Nelly was absolutely phenomenal. She worked through my sore, overworked muscles with incredible skill for over an hour. Her hands were both strong and intuitive, her movements gentle and graceful as she transitioned from one area to the next. The pressure was deep and effective, paired with an impressive understanding of anatomy and, honestly, my body in particular. I never wanted it to end. It was exactly what I needed to melt away the stress of the previous week. I left completely obsessed with every aspect of this spa and fully plan to return very soon, this time with my boyfriend. I will absolutely be requesting Nelly again. And I should add, my colleague was equally impressed by Jenny. These women are true artists.

Had a really great experience here. It was pretty peaceful at the spa midweek, despite the hotel…read morebeing busy. If I remember, you have to find the main elevators and go to the 5th floor. Brie gave me a fantastic body scrub treatment, I also had a nice facial, and the person working the front desk and touring me around (Ananda?) was also lovely. They have a great relaxation room, sauna and steam, shower facilities and lockers. Would definitely go back next time I'm in town.

If I could, I'd get a massage from Chacha every day. Not only she's a great person, but she's also…read morean amazing massage therapist. I've had great experiences with her both during and after my pregnancy. Her prenatal massage was fantastic and I can't recommend her enough.

My husband booked me a treatment at the spa for a surprise. After reading some of the reviews, I…read morewas concerned about the practitioners. However, I was so lucky to have cha-cha and had one of the best massages I could have ever hoped for. She was so attuned and absolutely phenomenal, she was great at adjusting pressure when necessary and somehow I was able to know exactly what my body needed. She truly has magic hands. Cha-cha was definitely a five star masseuse. I took one star away because of the spa facilities, they are kept very clean, however, separation between rooms is very thin, and you constantly hear, squeaking and banging, which is not very relaxing. Also at the table where they offer fresh fruit, they had a pile of apples. It would be nice to have a platter with refreshed sliced fruit or at least some variety. Also, the initial locker I was given did not work so I had to spend time speaking with someone to be changed to one that's did.

I love the valmont products and I was excited to try this location for the spa. Parking is valet…read moreand they give you 4 hours at the discount price. If you go over 4 hours then you get charged the full fee $35 to valet. To get to the SPA you have to walk across the lobby and outside and across to the SPA check-in area. The changing area and sauna and one person steam room shower is located here. Then to get to the treatment area you have to walk back across the outside area and the front lobby through the area with guests and all their luggage to the elevator in your robe. This is not a great experience and you must repeat this step after your treatment. The relaxing area is nice and I was excited to find my favorite tea. They only had one China tea cup and the only other option was paper cups for the 5 people in that area. I got the tea cup for myself. I poured the water and the tea pot has cold water in it. I had to start over. The tea kettle was the cheapest Breville tea kettle with not temperature settings. The water got boiling hot but the tea is herbal, green mint or chamomile which doesn't get boiling water. Anyway it was too hot for the tea. My massage therapist was a bit late as they are the ones cleaning the area on the first floor but he apologized and said I still got my full massage time. I didn't mind that. The parking lot next door is under major construction and despite it being Sunday the noise was not massage friendly and I guess the massage rooms had no soundproofing. The rooms are comfortable and the beds are heated. After the massage they rushed us out of the lounging area. We went back down to checkout and get changed and ready for brunch. See the restaurant for the brunch experience.

Alejandro was the best Masseuse I've ever had. I have been to over 20 luxury spas and I have never…read morefelt like I had a new body afterward. They are always relaxing, of course but nobody ever seemed to get it right until this visit at the Valmont in Miami. I didn't request a specific gender or person but somehow I got Alejandro and it was amazing. His warm and kind mannerisms made me feel comfortable. The massage was even better. I will for sure return!

Amazing spa, I love Camila she is so nice and kind, They treated me like a queen, it was super…read morerelaxing, I highly recommend it

Save your time and money, DO NOT GO HERE. This was an absolute joke. The entire first half it felt…read morelike the lady was trying to figure out how to work the machine and the rest felt like a waste of time. Nothing about it was intentional. There was often sounds of water but no actual scalp/wash happening. My ears were full of water and soap once the wash started and there was 0 thought to rinse them. Towards the end of she was brushing my hair back and forth like she's washing something vs just brushing through my hair so she didn't fill it with knots. She concluded the service by returning my hair in a birds nest and when I asked if she was going to untangle It before we finished she said she did and anything else I could do myself in the bathroom. The entire thing felt like a scam. Do not go here. If I could give it zero stars I would. I'm leaving now to go get an actual massage, my hair doesn't even smell nice. lol what a joke.

Overall, I had a lovely experience at Lava! This was my first visit, and the customer service was…read moretruly A+. From the moment I booked my appointment to the initial greeting, every step felt seamless. The beauty technicians were extremely knowledgeable and took their time explaining the entire process in detail. I appreciated the initial consultation, which included a camera and video assessment of my scalp--it was impressive to see the before-and-after visuals. I booked the Lava Experience, which includes a mini facial, head massage, scalp wash, and a mini shoulder and arm massage. At the end, they provided thoughtful recommendations tailored to my specific concerns. While the service was excellent overall, I do think the $200 price point is a bit steep; in my opinion, its true value is closer to around $140. At that price, I expected a slightly more elevated, luxury experience. Still, it was a relaxing and informative session, and I loved the final touch of offering a coffee or tea of choice at the end.

Where do I begin!…read more This is the spot, look no further! I can describe to you how relaxing this experience was. The massage, the ambiance, the location, the products, everything! 10/10 Moms if you're looking for something to do to get that relaxation time from your kids, this is what you should do you won't regret it!

Amazing GREAT experience. Highly recommend We decided to…read moreget massages at the spa at the standard. The staff is very helpful and the facilities are great. The best SPA in Miami

I was looking forward to this massage but unfortunately the whole experience missed the mark. First…read moremy husband wanted to do a couples massage and she indicated separate rooms were available and he thought we'd get a massage at the same time, by different providers. However when we got there, she rushed me in, took no information about medical history, any requests etc. I took m clothes off in the room, it was very cold but she never asked me if temperature of room was comfortable. The sheets were cold, the table is not heated. She brings in a spa- music speaker of some sort that repeats the same songs for the length of the hour. She did not ask me about trouble spots or pressure. She was very good but she had her own method that appears to be what she does in all clients. In the end when I turned over she didn't do front of my arms. She also told my husband it was 90 for 1 hour but she charged $100. With tip $120. I'd rather go to a hotel, be slightly upcharged to have use of spa amenities, thorough history done, preferences on temp and pressure given, and after care. I felt rushed out and had to do my make up in a handicapped bathroom. No facility to probably get dressed after your body has been oiled. Will probably end up just going to a hotel spa in the future. After further decision with my husband this is a 2