EDITED REVIEW: I am editing to increase to three stars based on the responses that I have received…read moreafter my initial review. I've been contacted twice today by a manager and the corporate office regarding this issue. Container is supposed to be emptied today and I was given a credit for the missed service calls. I've decided to continue service with the company and should it continue to be responsive and on time, I may increase the stars. See photo below. This is how it looks when you contract with Rumpke for your dumpster needs. I'm only giving one star because ZERO stars is not an option and their customer service has - for the most part - been helpful - or at least tried to be. We contacted them in March to bring a container to our home/farm. Work order was issued on 4/16, but container was not delivered until April 29th. It is now June 16th and despite weekly calls, my container has not been emptied despite being "guaranteed" that it would be done. Called on 5/29 to inquire about our specific pick-up date to be told that it was supposed to have been emptied on the 4th Thursday (5/28). Received a refund for one month's service but was told that they would send someone out on Monday (6/1). I called again on 6/5 because we had still not received service and bags were piling up in the shop. This gentleman indicated that we could expect pick-up on Monday, June 8th. NOPE! DID NOT HAPPEN! I called again on June 11th and the gentleman called the department that schedules pick-ups and promised that it would be picked up on Monday, June 15th and to go ahead and add the rest of our trash on top of the container and they would get it all. I informed him that if I got home on Monday and it had not been emptied then they should just plan to give us a full refund and pick up their container. Guess what? NOPE! DID NOT HAPPEN! I called again today (6/16) and the wonderful CSR tried her best to make something happen and once again - NOTHING! This is not only unsightly, it is unsanitary. Frustration does not even begin to describe the relationship with Rumpke! Oh and you can note from the photo that we even put in a concrete pad to make it better for their drivers.

These guys are great, my daughter loves the "trash truck" every Thursday since we've moved to…read moreCircleville I run her outside and pop her up over the fence so she can say hi and watch the trash get picked up. My neighbors have a commercial dumpster, they engage with her, and it's so heartwarming! She loves the kid's show Trasktruck on Netflix. They then drive through the alley. I can't remember the older gentleman's name but the younger guy is Curtis... I heard the older man say it. She panics when she sees her little calendar and notices it's Thursday. There was a Thursday when she even had me sit outside and we bird-watched (legit we each had a pair of kids binoculars) and ate breakfast just so she could see them! They even accepted the muffins she made, legit she made, I let her measure everything (after I picked out the proper spoons etc) I just mixed and guided, like I always do. Like where is their kindness award?