1. Hector & Sons

    1. Hector & Sons

    0

    Charlotte, NC

    Hector & Sons

    4.5 (136 reviews)
    Open 9:00 am - 6:00 pm
    Updated 2 weeks ago

    Get pricing & availability

    Response time

    40 minutes

    Response rate

    100%

    Services - Hector & Sons

    In-state moving

    Out-of-state moving

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    Broken dresser

    I recently moved with Hector and Sons and it was the absolute worst experience I've ever had! To summarize from start to finish: 1. Quoted one price (hourly rate and travel fee) in writing via email, and then increased their rates on me. When I asked about the difference, they essentially said it was a business decision; I thought I should have been locked into the first written rate. Regardless, they estimated LOW to get my business, but in reality it took DOUBLE their estimate. They only accept cash as payment, so you can't dispute any charges. This should have been a red flag. 2. The company was extremely unprofessional. During the move, one mover in particular walked into my home (2 bedroom townhouse) and said "oh sh*t, you have a lot of stuff" and then requested that I pack my boxes lighter because "they get tired." They also ran out of shrink wrap for my furniture (even though I paid more for this specificially). 3. They damaged SO MANY pieces of furniture and didn't bring it to my attention, even though several items were blatantly damaged - I'm talking a chunk of wood missing from the front of a dresser, a metal piece inside the dresser snapped in half (no way they could have missed it while reassembling the drawers since they didn't close properly), and lots of nicks and chips throughout. 4. I discovered the damage and shared photos with the company shortly after the move. They insisted that filing an insurance claim wouldn't be a fair payout and promised to make it right. At first, they asked if they could come pick up the furniture to repair it, but I was uncomfortable with that option. Then, they asked to come out to see the damage - reasonable request. They sent one of the movers, who said he "only makes a few dollars per move" and was required to pay for the damage out of his pocket. He asked if he could have a furniture repair company try to fix some of the damage on site as a first step. During this discussion we specifically agreed that he could TRY to have the furniture repaired by a licensed and insured company, but if it wasn't in like-new condition I'd need a replacement or a refund. He agreed. The guy who came to fix the furniture used to work with the mover. He "repaired" the damage as best as he could visually, but mostly used a wood-colored marker to fill in the chips. While some of the items look improved, it's not physically fixed - there are still nicks/chips in the wood and you can see where the damaged sections remain. I shared pictures of the furniture post-repair with Hector and Sons. Since my furniture was still damaged, I requested a refund. They said "accidents happen" and refused to refund my money or replace the items as we previously agreed. Now they won't answer any of my calls. I plan to pursue further action.

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    5 years ago

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    Hector S.

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    4 years ago

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    Hector S.

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    7 years ago

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    6 years ago

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    Hector S.

    Thank you for choosing us we were delighted to serve you

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    9 years ago

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    4 years ago

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    Hector S.

    It was a a great pleasure to be part of your moving experience

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    6 years ago

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    5 years ago

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    Hector S.

    Thank you so much Kara!

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    7 years ago

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    4 years ago

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    6 years ago

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    Hector S.

    Thank you so very much for your words

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    7 years ago

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    5 years ago

    Hector & Sons were punctual, efficient, and highly professional for my relocation on Jan 6. THANK YOU so much.

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    8 years ago

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    5 years ago

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    5 years ago

    Everything you want from movers - easy process, communicative, efficient, and cost effective!!

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    6 years ago

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    Page 2 of 4

    Ask the Community - Hector & Sons

    Review Highlights - Hector & Sons

    I got a quick response for my (affordable!) quote, the scheduling was painless and the movers were so quick and friendly.

    Mentioned in 3 reviews

    Read more highlights

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    Fernando And Brothers Moving

    Fernando And Brothers Moving

    4.8
    (162 reviews)

    Fernando and Brothers Moving did an amazing job with our move! We moved within Mecklenburg county…read morefrom an apartment to a townhome. Scheduling was very easily done through Yelp. They also did some junk removal for us, which was fantastic for a couple moving out of an apartment where they don't have bulk item pickup. They wrapped the furniture very well, transported it down a singular elevator in our apartment complex, and moved it all into our house safely and efficiently. All on a very hot day! I was very happy with the result and appreciate their services!

    This company gets 80 BILLION STARS, LIKES, HEARTS, you name it!!! Professionalism, kindness,…read moreintegrity, work ethic, team mentality, pacing.... They arrived on time, assessed the situation and started working immediately. They took their time with my sister-in-law's belongings and they were understanding that she was under a lot of pressure managing many things at once. I believe the leader of the crew was Gabriel, and he was great. He communicated effectively and truly knows how to run his team. The guys were totally moving as one! The team didn't assume anything! They asked for clarification on our needs and provided options to make the best use of their time with us. I would hire them again! And I wouldn't even feel like I would have to be with them, because their honesty is solid. Thank you from our family to yours on a job VERY WELL DONE.

    Hornet Moving

    Hornet Moving

    3.8
    (131 reviews)

    I AM SO SORRY FOR THIS LATE & LONG OVER DUE REVIEW I HOPE IT'S NOT TOO LATE!…read more I booked Hornet Moving fairly late in my moving process - barely 48 hrs prior - due to the incredibly convenient, straightforward upfront pricing and direct booking, all on their website (way less of a hassle and much faster than filling out a form and waiting to receive an estimate back, like most others). This was my 8th move in 6.5 yrs and my 7 previous moving experiences were painful for a number of reasons, several of those being due to the moving company/movers booked. I was anticipating this move to match the pain of the previous at minimum, possibly worse, due to other circumstances regarding my moving situation (completely unrelated to my confidence in Hornet Moving or any moving company in general). HOWEVER, to my surprise and relief, this was my best experience with a moving company/movers to date!!!! BIG BIG HUGE SHOUT OUT and THANK YOU SO VERY MUCH TO MY MOVING CREW - JARRETT, ARTHUR, and GUSTAVO!!!! My scheduled moving time was in the afternoon (~1 PM) which Hornet Moving makes it clear that afternoon apts are not guaranteed to start right at 1 PM on the dot and could arrive anytime between 1-4 PM (makes sense and is fair enough considering that the crew is likely coming from another moving job booked for that morning). So I was aware of this and did not expect for them to be on time given that there's only so much within their control there. But they WERE on time!!! By the time they got parked where they needed to, unloaded their supplies, and started the moving for my apt unit belongings on the 4th floor and also my remaining storage unit items on the 1st floor, commuted to my new place (about a ~4-5.5 mile trip depending on route, typically between ~10-20 mins depending on traffic/time) and unloaded everything (while also having to rearrange boxes and misc. furniture I had already brought over that were in the way of unloading everything else), they were 100% finished and had already left the driveway before 4:30 PM!!! They also boxed my 65" TV and my 75" TV (which I had saved the original boxes for). I found Hornet Moving from using Google's "AI Mode" to search for movers that handled TVs, including TV mounting service, and options with upfront pricing and/or direct booking entirely online. Hornet Moving came up as a result checking all those boxes!! I found out once the movers arrived that TV mounting is not a service Hornet Moving directly provides as part of the moving job, however, that ended up working out fine since I wasn't able to have my TV mounted at that time anyway due to some electrician work that was not yet complete. Several large and heavy pieces of my furniture are considered "particle board" / -related material items, which are easily damaged during moves due to durability (my previous move before this resulted in almost all of my stuff getting damaged, chipped, scratched, dented, etc. in one way or another due to the movers not wrapping these items well, or at all, and that was during a move within the same apartment building from one unit to another - so none of these items were loaded into a moving truck and/or commuted, yet they still got damaged due to carelessness ). I worried about those items this time around, but Hornet Moving wrapped my furniture properly with TLC and handled everything with the utmost care!!!! All of my belongings made the move safe, sound, and undamaged‼‼‼ Again, best moving experience I've had!!!!! The crew and company was great and easy to work with from start to finish. The online booking process is wonderfully easy and convenient, and they were incredibly prompt and responsive with their communication. 0 complaints to be found, even if I wanted to look for something to nitpick!!! I would highly, HIGHLY recommend Hornet Moving and I would absolutely use them again in the future!!!!! THANK YOU, THANK YOU, THANK YOOOUUUU again to JARRETT, ARTHUR, and GUSTAVO!!!!!!

    If I could give this company zero stars, I would. We hired…read morethis company because we believed we were paying for experienced, professional movers who would carefully pack and transport our belongings. Instead, they delivered one of the worst customer service experiences we have ever had, leaving us with extensive damage to our home furnishings and months of frustration. The packing was unbelievably careless. Instead of using proper packing materials, the crew used our own bedding, pillows, sofa cushions, and decorative pillows to wrap fragile items. Furniture was inadequately protected, boxes were poorly packed, and many weren't even taped securely. Some boxes were literally coming apart before they were loaded onto the truck. The result was catastrophic. Nearly every major piece of furniture arrived damaged. Tables were gouged, wood finishes were scratched and chipped, upholstered pieces were stained and torn, and numerous items suffered dents, broken parts, and other damage that could have been prevented with even the most basic level of care. What makes this even more infuriating is that we specifically paid for professional packing so our belongings would be protected. Instead, it appears speed and convenience were prioritized over doing the job correctly. Our furniture wasn't just moved--it was mishandled. The move didn't end when the truck was unloaded. We have spent countless hours documenting damage, sorting through destroyed belongings, dealing with claims, and trying to repair or replace items that should have arrived in the same condition they left our home. Moving is stressful enough. Hiring professionals is supposed to make the process easier--not leave you with thousands of dollars in damage and the feeling that your possessions were treated as if they had no value. I would strongly caution anyone considering this company. If you care about your furniture, antiques, family heirlooms, or anything of value, look elsewhere. Our experience was expensive, exhausting, and completely avoidable. I sincerely wish we had chosen a different moving company.

    Moving Ahead Services

    Moving Ahead Services

    3.3
    (7 reviews)

    I would give this company zero stars if I could. Do not trust them with your belongings or your…read morefamily's move. My family was being relocated for renovations so they moved us out and back in. My apartment paid for the move and I truly believe they took advantage of that and could care less about the residents being we didn't pay ourselves. The move out seemed okay but this was my experience at move in. They took all of our large items apart when leaving but completely failed to put them back together at move-in. Worse, they lost the hardware and slats to my bed and broke a leg on the frame.They also completely lost the hardware from my brand-new baby crib that had never even been used. On top of the damage, we are missing multiple critical boxes and items: Bathroom box: Our ONLY bathroom box containing our shower curtains, rugs, picture frame and other essentials. Kitchen items: A box with our dish drying rack, oven mitts, and some pantry foods. Kids' items: A foldable toy chest filled with old and some brand-new toys my kids just received for their birthdays the month we moved. To make matters worse, the company is lying to dodge accountability. They claim we told the crew not to assemble the furniture. I wasn't even present, and my husband was at work, only arriving at the tail end of the move after coming to get the apartment keys. When he immediately noticed items were missing and questioned the movers, they claimed they would "check the truck and storage." My husband even had to point out that they were bringing in random items that belonged to other neighbors because the crew was so disorganized. When we filled out the damage form, they simply stated that their "crew records show everything was returned and nothing was damaged," and told us "there is nothing they can do." They are unprofessional, completely unaccountable, and left my family missing essential household items and toys for my children. I understand if I said our tvs and electronics and things like that were all messed up but these are small daily items and hardware for our beds so we can sleep comfortably. AVOID THIS COMPANY AT ALL COST!

    From the first contact, Moving Ahead Services was professional and personable…read more The mover Brian and Yawan arrived on time, worked nonstop for 3 hours and were professional yet very friendly. It was worth hiring them to unload a 23 ft trailer in 3 hrs after a cross country move.

    Hector & Sons - movers - Updated July 2026

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