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Hector & Sons

4.5 (136 reviews)
Open 9:00 am - 6:00 pm
Updated 2 weeks ago

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Response time

40 minutes

Response rate

100%

Services - Hector & Sons

In-state moving

Out-of-state moving

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Broken dresser

I recently moved with Hector and Sons and it was the absolute worst experience I've ever had! To summarize from start to finish: 1. Quoted one price (hourly rate and travel fee) in writing via email, and then increased their rates on me. When I asked about the difference, they essentially said it was a business decision; I thought I should have been locked into the first written rate. Regardless, they estimated LOW to get my business, but in reality it took DOUBLE their estimate. They only accept cash as payment, so you can't dispute any charges. This should have been a red flag. 2. The company was extremely unprofessional. During the move, one mover in particular walked into my home (2 bedroom townhouse) and said "oh sh*t, you have a lot of stuff" and then requested that I pack my boxes lighter because "they get tired." They also ran out of shrink wrap for my furniture (even though I paid more for this specificially). 3. They damaged SO MANY pieces of furniture and didn't bring it to my attention, even though several items were blatantly damaged - I'm talking a chunk of wood missing from the front of a dresser, a metal piece inside the dresser snapped in half (no way they could have missed it while reassembling the drawers since they didn't close properly), and lots of nicks and chips throughout. 4. I discovered the damage and shared photos with the company shortly after the move. They insisted that filing an insurance claim wouldn't be a fair payout and promised to make it right. At first, they asked if they could come pick up the furniture to repair it, but I was uncomfortable with that option. Then, they asked to come out to see the damage - reasonable request. They sent one of the movers, who said he "only makes a few dollars per move" and was required to pay for the damage out of his pocket. He asked if he could have a furniture repair company try to fix some of the damage on site as a first step. During this discussion we specifically agreed that he could TRY to have the furniture repaired by a licensed and insured company, but if it wasn't in like-new condition I'd need a replacement or a refund. He agreed. The guy who came to fix the furniture used to work with the mover. He "repaired" the damage as best as he could visually, but mostly used a wood-colored marker to fill in the chips. While some of the items look improved, it's not physically fixed - there are still nicks/chips in the wood and you can see where the damaged sections remain. I shared pictures of the furniture post-repair with Hector and Sons. Since my furniture was still damaged, I requested a refund. They said "accidents happen" and refused to refund my money or replace the items as we previously agreed. Now they won't answer any of my calls. I plan to pursue further action.

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Hector S.

Thank you so much for your kind words it was a pleasure serving you

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6 years ago

I have used Hector and Sons on multiple occasions and they do not disappoint. Always on time, considerate and professional.

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9 years ago

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Hector S.

Thank you for choosing us and it was a pleasure to work for you

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6 years ago

Hard workers and easy to communicate and work with. Would definitely use them again for my next move.

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Used them for a recent move. Very polite. Very professional. The price was great compared to other movers. Hire them!!!!

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Page 3 of 4

Ask the Community - Hector & Sons

Review Highlights - Hector & Sons

I got a quick response for my (affordable!) quote, the scheduling was painless and the movers were so quick and friendly.

Mentioned in 3 reviews

Read more highlights

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Fernando And Brothers Moving

Fernando And Brothers Moving

4.8
(162 reviews)

Fernando and Brothers Moving did an amazing job with our move! We moved within Mecklenburg county…read morefrom an apartment to a townhome. Scheduling was very easily done through Yelp. They also did some junk removal for us, which was fantastic for a couple moving out of an apartment where they don't have bulk item pickup. They wrapped the furniture very well, transported it down a singular elevator in our apartment complex, and moved it all into our house safely and efficiently. All on a very hot day! I was very happy with the result and appreciate their services!

This company gets 80 BILLION STARS, LIKES, HEARTS, you name it!!! Professionalism, kindness,…read moreintegrity, work ethic, team mentality, pacing.... They arrived on time, assessed the situation and started working immediately. They took their time with my sister-in-law's belongings and they were understanding that she was under a lot of pressure managing many things at once. I believe the leader of the crew was Gabriel, and he was great. He communicated effectively and truly knows how to run his team. The guys were totally moving as one! The team didn't assume anything! They asked for clarification on our needs and provided options to make the best use of their time with us. I would hire them again! And I wouldn't even feel like I would have to be with them, because their honesty is solid. Thank you from our family to yours on a job VERY WELL DONE.

Hornet Moving

Hornet Moving

3.8
(131 reviews)

I AM SO SORRY FOR THIS LATE & LONG OVER DUE REVIEW I HOPE IT'S NOT TOO LATE!…read more I booked Hornet Moving fairly late in my moving process - barely 48 hrs prior - due to the incredibly convenient, straightforward upfront pricing and direct booking, all on their website (way less of a hassle and much faster than filling out a form and waiting to receive an estimate back, like most others). This was my 8th move in 6.5 yrs and my 7 previous moving experiences were painful for a number of reasons, several of those being due to the moving company/movers booked. I was anticipating this move to match the pain of the previous at minimum, possibly worse, due to other circumstances regarding my moving situation (completely unrelated to my confidence in Hornet Moving or any moving company in general). HOWEVER, to my surprise and relief, this was my best experience with a moving company/movers to date!!!! BIG BIG HUGE SHOUT OUT and THANK YOU SO VERY MUCH TO MY MOVING CREW - JARRETT, ARTHUR, and GUSTAVO!!!! My scheduled moving time was in the afternoon (~1 PM) which Hornet Moving makes it clear that afternoon apts are not guaranteed to start right at 1 PM on the dot and could arrive anytime between 1-4 PM (makes sense and is fair enough considering that the crew is likely coming from another moving job booked for that morning). So I was aware of this and did not expect for them to be on time given that there's only so much within their control there. But they WERE on time!!! By the time they got parked where they needed to, unloaded their supplies, and started the moving for my apt unit belongings on the 4th floor and also my remaining storage unit items on the 1st floor, commuted to my new place (about a ~4-5.5 mile trip depending on route, typically between ~10-20 mins depending on traffic/time) and unloaded everything (while also having to rearrange boxes and misc. furniture I had already brought over that were in the way of unloading everything else), they were 100% finished and had already left the driveway before 4:30 PM!!! They also boxed my 65" TV and my 75" TV (which I had saved the original boxes for). I found Hornet Moving from using Google's "AI Mode" to search for movers that handled TVs, including TV mounting service, and options with upfront pricing and/or direct booking entirely online. Hornet Moving came up as a result checking all those boxes!! I found out once the movers arrived that TV mounting is not a service Hornet Moving directly provides as part of the moving job, however, that ended up working out fine since I wasn't able to have my TV mounted at that time anyway due to some electrician work that was not yet complete. Several large and heavy pieces of my furniture are considered "particle board" / -related material items, which are easily damaged during moves due to durability (my previous move before this resulted in almost all of my stuff getting damaged, chipped, scratched, dented, etc. in one way or another due to the movers not wrapping these items well, or at all, and that was during a move within the same apartment building from one unit to another - so none of these items were loaded into a moving truck and/or commuted, yet they still got damaged due to carelessness ). I worried about those items this time around, but Hornet Moving wrapped my furniture properly with TLC and handled everything with the utmost care!!!! All of my belongings made the move safe, sound, and undamaged‼‼‼ Again, best moving experience I've had!!!!! The crew and company was great and easy to work with from start to finish. The online booking process is wonderfully easy and convenient, and they were incredibly prompt and responsive with their communication. 0 complaints to be found, even if I wanted to look for something to nitpick!!! I would highly, HIGHLY recommend Hornet Moving and I would absolutely use them again in the future!!!!! THANK YOU, THANK YOU, THANK YOOOUUUU again to JARRETT, ARTHUR, and GUSTAVO!!!!!!

If I could give this company zero stars, I would. We hired…read morethis company because we believed we were paying for experienced, professional movers who would carefully pack and transport our belongings. Instead, they delivered one of the worst customer service experiences we have ever had, leaving us with extensive damage to our home furnishings and months of frustration. The packing was unbelievably careless. Instead of using proper packing materials, the crew used our own bedding, pillows, sofa cushions, and decorative pillows to wrap fragile items. Furniture was inadequately protected, boxes were poorly packed, and many weren't even taped securely. Some boxes were literally coming apart before they were loaded onto the truck. The result was catastrophic. Nearly every major piece of furniture arrived damaged. Tables were gouged, wood finishes were scratched and chipped, upholstered pieces were stained and torn, and numerous items suffered dents, broken parts, and other damage that could have been prevented with even the most basic level of care. What makes this even more infuriating is that we specifically paid for professional packing so our belongings would be protected. Instead, it appears speed and convenience were prioritized over doing the job correctly. Our furniture wasn't just moved--it was mishandled. The move didn't end when the truck was unloaded. We have spent countless hours documenting damage, sorting through destroyed belongings, dealing with claims, and trying to repair or replace items that should have arrived in the same condition they left our home. Moving is stressful enough. Hiring professionals is supposed to make the process easier--not leave you with thousands of dollars in damage and the feeling that your possessions were treated as if they had no value. I would strongly caution anyone considering this company. If you care about your furniture, antiques, family heirlooms, or anything of value, look elsewhere. Our experience was expensive, exhausting, and completely avoidable. I sincerely wish we had chosen a different moving company.

Reign Moving Solutions Charlotte

Reign Moving Solutions Charlotte

4.8
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This was our first time using a moving company so we were very intentional with who we chose as we…read moredidn't want anything to go missing or broken. We did a ton of research and decided on Reign as it was more expensive than other options so we figured would be higher quality. They also had all 5 star reviews so we figured it would be the best. We are now wondering why this is. They are definitely more expensive. They charge more per hour and they also charge a $350 'truck fee' that no one else charges from quotes we got. We were charged over $1700 for 5 hours. What we liked- - It was easy to schedule and they had our date available a few weeks out. They offered to set up a FaceTime to look at our items and make sure they sent out the appropriate number of trucks. - They gave us an hour window of when they would show up, and an update the morning of so we knew when to expect them. - They were nice and made sure they knew exactly what we wanted. We did one last walk through of the old place before we left. They made sure we were happy before they left the new place. We had 3 movers who were kind and seemed trustworthy. - They listened to the writing on the boxes of where to put the boxes in the new house and if it didn't have writing, they put it in the equivalent room in the new house of where they found it in the old house. - They were careful with our things and were able to unassemble and reassemble our pieces. They also wrapped up the furniture items with blankets to preserve them. - They worked quick and efficiently Why we aren't giving them 5 stars: - they stopped at the gas station between the old house and new house and arrived at the new house 30 minutes after us when we were right behind them the whole way up until the gas station. They did ask us if they could stop to get snacks but I didn't realize it would take this long and they did not deduct this from the time they billed us for. - They asked us if we wanted mattress bags for $15 each. I said yes as I figured this would be something we could keep and save for future moves. They did not leave us the bags. So we paid $30 to basically 'rent' 2 bags which I feel we should have been able to keep or not be charged for. Next time I will buy the $15 ones off Amazon that I can keep. - They took a shelf out of our entertainment stand. In the move the nails/pegs fell out. These are specialty nails to hold the shelf in. Now we are unable to use the shelf, and the piece sags without the shelf in. We have since gotten rid of it and gotten a new one. - The top of our desk will not fit properly on when this was never previously an issue and we ultimately can't fix it and will need to get a new one. - They were about to leave and I noticed something was missing so I asked about it and they had to go back on the truck to get it. If I didn't ask, they would've left with it still in the truck. - They did not deliver 2 small decorative pieces of ours that were the last items on the truck- not packed in a box. Which not a huge deal but I noticed shortly after they left, contacted the company, and they were not able to find them. We are completely unpacked and I know these things are not at either of our houses. ** which they did reimburse us for these things which we are thankful for!! Also customer service was very helpful at first when we were trying to find these items and discuss reimbursement, but then it was pretty hard to get ahold of them to confirm our reimbursement agreement and get them paid. It felt like I was tracking them down just to get our reimbursement approved and get them paid. We will likely use a different company next time we move.

Reign did an amazing job moving my parent's this week... with an hour's notice! I can't say enough…read moregreat things about our experience with this company. They went above and beyond, their team was exceptional and the move went flawlessly! We will definitely use them again!

Hector & Sons - movers - Updated July 2026

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