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    Hedden's Pharmacy

    4.0 (1 review)
    ModerateDrugstores
    Closed 9:00 am - 6:00 pm

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    11 years ago

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    Rite Aid

    Rite Aid

    2.0
    (28 reviews)
    10.7 mi
    $$

    Why does it deserve 5 stars? This is a clean store. I was greeted so nicely and all of the…read moreemployees were so helpful!! Thank you Rite Aid!

    The pharmacy here is atrocious! If only there was another option…read more Today when calling to verify my husband's medicine (called in by our Dr. Yesterday afternoon) a women answered the phone and said "hold please". I remained on hold for 27 minutes. Worried I'd been forgotten but not wanting to lose my place in line I called from another phone where a man answered the phone immediately. I let him know I'd been on hold for 27 minutes to which he said "we're busy, we get to the phones when we can"?!?!?!?! Apparently not in the order that they'd recieved. Not even an apology or a promise to fix the issue. A couple wks ago I went through the drive thru to pic up a prescription. I had injured my leg and was driving my vehicle with disabled plates. I called before leaving my dr to make sure a prescription was ready. They said it would be ready in 30 min. I made the hour drive from Montesano and waited behind 6cars. When I got up to the window the women said it wasn't ready, it would be a couple minutes and I needed to drive around and wait in line again. Frustrated and in pain I told her I'd called then waited in the very long line. She advised me to just come in the store then. How completely insensitive. As I drove around as instructed i got a text saying my medication was ready. I waited behind 5 cars before getting my medication. I called on my way home and spoke to the store manager who apologized profusely.

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    Walgreens

    Walgreens

    2.0
    (48 reviews)
    12.9 mi
    $$

    Walgreens waited until I was standing at the pharmacy counter to tell me they wouldn't accept my…read moreinsurance, after I had already submitted it to them, and driven there specifically to pick up an essential prescription. The staff then made the situation feel like it was somehow my fault. What made the experience worse was that they wouldn't even allow me to pay the cash price for the medication, despite how critical it was. On top of that, I was policed for expressing frustration under my breath during an already stressful situation. Going to any Walgreens continues to be a soul-sucking and demeaning experience thanks to their wait times and the quality of their employees.

    Since my Nov 1, 2024 review, the pharmacy has gone to Hell. I used to trust them and count on them…read moreproviding my wife and my prescriptions timely. No more. Now 3 times in 2 months, filling a prescription that used to take a day or two may take a week - IF AT ALL! If at all?? We get a text or a note on the app that our prescription is being refilled and will be ready on a certain day. Then another notice it will be delayed a day or two. Then another notice the pick up date is yet even further delayed. Finally, I go into see what the problem is and they say the prescription was never even placed. It's not in their system. (So why all the progress updates?) Again, this has happened 3 times in the last 2 months. Today was another doozie. My wife's heart meds auto-refill had a few notices it was in process with the usual delay notices. After a week, I went to see what the problem was,. They said it could not refill it with out calling the doctor. Huh?? The pill jar said she had 3 refills left. It was a generic drug but a different manufacturer now supplied the med and that's why the doctor needed to place a new prescription. Huh?? I have had many generic eye drops and pill prescriptions etc filled in the past by different manufacturers with out a delay for a doctor's intervention. Why now? I tried an end run a couple times by doing something old -school. That is go in person to place a refill order. A few times they tell me I am asking for the refill too soon, come back in a few days. How many trips to the pharmacy does one have to make to get a refill (and Im not trying to double up my orders).????? My thought is the pharmacy people do not think or have the knowledge to under stand that their order system is over loaded or becoming so absolute it stops their ability to fill orders timely I have NO CONFIDENCE in this pharmacy any more.

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    Walgreens
    Walgreens
    Walgreens

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    Hedden's Pharmacy - drugstores - Updated July 2026

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