Great place to shop for furniture I did the signs for the place in return we bought some beautiful…read morebedroom set Very modern with great reasonable prices.....the showroom is amazing

Omg this is a scam. Paid them and never got the item! We ordered a sofa which never arrived. They…read morecalled us and promised to refund which never happened.

Allows MIT and other school students to purchase, and excludes others, e.g. , Berkeley College and…read moreConservatory. Very uncool and non-inclusive. Would have liked to make a contribution to the cause, but kind of a turnoff to ask for donations and exclude so many willing to donate. Strongly suggest going to other consignment stores.

Great, great deal on used furniture. Greatest thing about it? Proceeds go towards women's…read morescholarships at MIT. The MIT FX only sells to patrons with university affiliation in the greater Boston area. Customers must show a valid university ID in order to make a purchase. I only arrived in the city a few days ago and have not picked up my new ID, but Julie was SUPER nice and helpful, allowing to show her my university email address on my iPhone as proof. There are a few new items available (all mattresses are NEW - they don't accept used ones), so I picked up a brand new full-sized futon frame AND mattress for $225. Then, I came away with some good buys on used stuff too: small wooden dining table and four chairs ($75), a not too obnoxiously floral sofa ($50), a small wooden coffee table ($15), and a broad wooden desk ($40). I also picked up misc. items like plates, toaster, lamp, plastic drawers, etc. for real cheap as well as couple of things on the house since I was making a huge purchase. Inventory, of course, changes all the time. You can find stuff for all rooms in your house. The store is open on Tuesdays and Thursdays as well as 1st Saturdays, and during the peak move-in month, August, a few more Saturdays. They have a good relationship with Your Move Inc. for deliveries where you'll pay $60/hour instead of the moving company's normal $100/hour. Only complaint is that the FX is NOT a ten minute walk from the Red Line, as the website suggests. Just take the 47 down from the T, and you'll be better off than walking 15-20 minutes down from Central Square. I will totally return for random stuff here again. Thanks!

I found these guys on craigslist when I was searching for a used desk. I found their website and…read morefell in love with a beautiful hardwood desk -- and it was cheaper than most of the used desks on craigslist! I put in my order and two hours later I received a phone call asking if I would like the item dropped off that same night. It was here in under an hour. Desk is in pretty good shape - only had to assemble the legs. There are some tiny scratches here and there but I don't mind since I was planning on buying a used desk anyway. I would absolutely recommend these guys.

BEWARE! If there are any mistakes it will be your problem to resolve! They have ZERO customer…read moreservice and from what I've read this is the norm. I wish I'd read the reviews before purchasing. Mistakes happen and this is when a business shows it's true colors! Simply communicate and resolve the issue and everyone is happy. This is where Bassett fails! My entire furniture order was delayed because a rug pad was delivered to the wrong warehouse. I only found this out because I went to the store to check on my order. Delivery was finally scheduled, but no rug pad was delivered, and they delivered the wrong rug. This is where it where it went down hill. The delivery drivers left the wrong rug so I'd have something on the floor (by they way, the delivery guys were awesome!), and I was told by Bassett they would locate my rug and have it delivered to me. Fast forward three weeks, and ZERO communication from Bassett. This is not a custom rug and if they couldn't locate my missing rug they should have been able to send me a new one. But no, they did nothing so I finally asked that they cancel the rug and refund my money. No problem but I couldn't get my refund until their mistake rug was picked up. Again, you think no problem, but the shipping/scheduling people aren't responsive, trained, or interested in helping. So I wait and now I'm told I need to be available for a four hour window, so Bassett can fix their mistake. I did that, gave up three hours of my saturday, and no one showed up. To make matters worse, the shipping/scheduling people NEVER communicated as to why they never showed up, NEVER apologized and NEVER attempted to reschedule. So I called the Chestnut Hill store and spoke to Mikaela, the manager. She gave the party line and said she'd help to get the pick up arranged. I asked for an early morning appointment so I wouldn't have to wait around all day and when they didn't have anything available for over a week, I said I'd do my best to be flexible so they could pick up sooner and do you know what the manager said, she said "that means I have to call Aisha (shipping) again". You can't make this stuff up! They finally came to pick up the rug, I signed the form saying the rug was picked up and my money would be refunded. But guess what, a week later, NO REFUND! The store manager said it was once again my responsibility to resolve their problem and I needed to contact the store again in order to get my refund. This is INSANE! The customer service has been absolutely awful, I will say the designer I worked with in the store was great, as well as the delivery guys. I'm hoping the store manager is just new, because she not only didn't do anything, she didn't care about resolving the problem. This did not have to be a bad experience. I completely understand that mistakes happen and I have no problem waiting for a resolution. However in this case, they made no effort to resolve their mistake, provided NO communication, and made me responsible for resolving their mistake in order to get my refund. Still waiting for my refund including delivery, installation, and three year protection plan. Stay tuned!

I had a wonderful time working with Irina in this store -- I spent many hours with her working out…read morethe details of my new furniture and she was wonderful -- she gets 10 stars. My issue comes into play after I placed my order. I moved from Boston to Tampa, Florida. I have a dog who is epileptic. I made it quite clear that I NEEDED my furniture delivered on or as close to October 15 as possible before I brought my dog down to my new home because I didn't want him to get over-excited. Because I needed this to happen, I placed my order in AUGUST, giving the company PLENTY of time to get my items to me. I also said that I couldn't take delivery of anything before October 15. The company delivered two rugs to the apartment before it was mine, a week before I moved in. When I arrived in Florida in October, I had to contact Bassett because no one had reached out to me about delivering my sofa. I was told that they only deliver to my area once a month and I missed the delivery by a few days. They told me I'd get my furniture on Nov. 26. After I explained my situation, the woman called me back the next day and said they could do Oct. 29. I had no choice but to accept this. I have since called the corporate offices at Bassett FOUR times over the past FIVE weeks and NO ONE has called me back despite promising to "escalate" my issue. Their customer service is absolutely HORRIBLE and I will NEVER shop there again because of it.

I ordered a towel, paid $19 for shipping based on their promised 7-10 day delivery window, and it…read moredidn't arrive until 20 days after I ordered it--well after the date it was needed as a gift. To make matters worse, the towel felt flimsy and far below the quality I expect from a $60 towel. I requested a return and asked for a refund on the shipping, given the late delivery and disappointing product. They refused. I get that delays happen, but charging premium shipping for late delivery and then refusing to take any responsibility? That's not the level of service I expect from a brand that markets itself as luxury. Really disappointed. First time order, won't be back.

I deliberately went here to order a table for my dining room, and when it arrived, it was full of…read moredings and dents that were supposedly a part of the ambiance/rustic look. None of those were on the show floor. They were covered up with placemats and table runners, and no one told us that this table had this kind of look. I called to return it and was hassle because this was supposed to be how the table looked. Eventually I got a manager and the table went back 5 weeks later. No charge. But the manager said "we will do it this time" huh? I guess we won't order anything big again as it sound like they won't guarantee it.

How lucky are we to have this fabulous family owned business near our home!…read moreOur first project with them was to recover all our dining room chairs. We brought photos of the room, the rug, etc...and they were so helpful in choosing a fabric that brightened up the room! Our second recent project was an 1800's Victorian Corner Chair that was in the attic for years. I emailed Barry photos and he emailed right back with suggestions (to not refinish the wood as to keep the original patina) and a quote. We brought in the chair and Toni brought out various samples to choose from. The orignial silk was a teal/blue and she assisted us in finding a beautiful fabric. The chair was polished and looks just gorgeous. This family has the knowledge, the eye and the professionalism you need! And they are very responsive and super friendly. Before and after photos of both projects are below. BTW the photos don't do them justice. We are anticipating another project...soon! Thank you to Barry, Toni and the entire family!

I am so happy that I found this wonderful store. I had a wing back chair and a loveseat…read morereupholstered and I just love them. Toni was extremely helpful and professional. They had so many wonderful choices and I picked the exact ones I wanted to go with my oriental rug. The pick up and delivery was right on time. Don't waste your time trying to get a number of estimates. Just make The Custom Shop your first and last stop.

This is not a joke. This is my review. I need a new Mattress. I went down there and met the owner,…read moreTerone. Terone is the epitome of what a business owner should be! Friendly, smart, knowledgeable and willing to deal with you! And he cares!!! Not slippery typical crappy salesman, either. I have not even bought a matress, yet. That is the ONLY reason I give it 4 stars, but the fact that I did not buy anything on the spot, but will definitely be buying from them in a few weeks, should tell you everything. Its no wonder why they get so many 5 stars. Thanks for your help, Terone!

Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

Designer quality, so if you're looking for a good deal on some Jimmy Choo shoes this is your place…read more But if you're looking for a regular quality bargain this is probably not the place.

Exquisite selection of furniture along with furnishings and artwork. The owner along with her staff…read moreare knowledgeable and ready to answer any questions you might have. As for value, I was quite impressed with the quality and workmanship of the items displayed. Definitely worth a visit!

Another nice experience at Potterybarn last Saturday. The reason I am posting this update is that I…read moreused to avoid this store due to the lack of customer service I used to get there. They seem to have turned the store around as far as that goes, and I appreciate it!

No customer service! My husband and I went in looking for decorative bed pillows. After spending an…read morehour pulling various pillows to try against our shams, we decided to leave and place the order at home. Not one person said hello or asked if we needed help. Won't be back!

Saltwoods made my custom dining room and coffee table and they are absolutely STUNNING. Highly…read morerecommend them - the process from start to finish was seamless from going in to pick out the wood and stains to having the tables delivered. They are very helpful making your vision become a reality.

I had been searching for a custom dining table online and was surprised to find Saltwoods was…read morearound the corner from us in Watertown. From the moment I contacted Dan, he was helpful and responsive. He listened to what we wanted and was patient with me when I changed my mind from a live edge to a traditional table. We sent a picture of the legs we wanted and he made them! The table was ready exactly when he said it would be, and Carlos was super helpful scheduling delivery. Even the delivery itself was wonderful. Can't say enough about these guys. We love our table. Can't stop looking at it.