Terrible customer service from a phone system that doesn't list employees to no call backs to poor…read morequality control. Sales was incompetent and unprofessional ordering mis-matched parts and forgetting required pieces. I would never shop here again!

I recently had my bathroom renovated--an intimidating project for me--but lucked out when I walked…read moreinto Splash and began working with Dianne Matta. I didn't know where to begin or what to keep in mind, making me a bewildered and anxious client. But Dianne guided me through each step while asking many questions to zero in on my design preferences and costs. She is a puzzle master, coordinating and putting all the pieces together so the end result is functional and beautiful. Dianne is knowledgeable and professional and you can't go wrong having her on your team. Dee A.

Hosea's painter team did nothing short of a miracle job. Really…read more I wholeheartedly recommend you go with them. You can't go wrong. I appreciated his teams' skills and most importantly his ethics, honesty and integrity. I recruited Hosea and his team for a risky paint job due to the unusual designer type of paint we were going to use. Also, I had a very tight deadline at risk of not being able to move in. Every painters told me they needed at least 2 weeks or more to finish it, even with a 3-person teams. This even included a large national paint companies (those who specialized on commercial or corporate buildings). Hosea's team were able to finish it in just about a week or slightly more, allowing me to move in right in time. I used a designer paint complex to handle and prone to mistake from inexperienced painters with this particular paint. As expected, they made a mistake, but owned it without creating difficulties. The end result ended up very fan-tas-tic, above and beyond expectations. And the pricing (certainly not cheap) was rightly fair and quite reasonable I think. I am so glad I selected Hosea for this impossible mission job. It was a total success. Attached are photos before/after the job. Paint was from Farrow & Ball with the exception of the windows trim (Sherwin Williams).

I worked with Laura at Charlestown Home Improvement on two interior design projects and was…read morethrilled with both experiences. In one, she created a beautiful, thoughtful design starting with a completely empty space; in the other, she helped refine and enhance the design of my home using some existing furniture and recommending new pieces where needed. Laura listens, asks the right questions, and offers creative options without being pushy. Both times, she created spaces that I am truly proud to call home. Highly recommend!

Moniques has a good selection and decent prices but once the order is complete the assistance is…read moreterrible. Hassan happily took our order but when certain items were back ordered or defective, he would not return calls/emails. We finally got some help from Derek. Do not use Hassan!

Recently stopped by Moniques looking for new bathroom amenities and received THE BEST customer…read moreservice. Not only was the floor staff super helpful, a young associate named Anthony shared with me great recommendations and his kindness made my day. The products I purchased are such great quality and the variety of selection was perfect for my needs. 10/10 recommend, thank you Moniques!

I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

My experience at Ferguson in Newton could not have been better! I worked with Brittany Cavarretta…read morewho is an excellent, delightful, knowledgeable salesperson and she helped bring my ideas to life. My new primary bath is so lovely and I couldn't be more thrilled!

I will be brief: Arik and his team were the best! They came on time every day, worked very hard and…read morewith quality, finished exactly in the time frame proposed (a first in my experience), and cleaned up every day. The proposal was very fair and their work was impeccable. No shortcuts. But more than all the above, Arik made great recommendations and provided consultation that made the project even better. His integrity was outstanding and his approach was as if he was doing the work for his own family. He was always respectful. I could not recommend his work more highly. I am only afraid that this recommendation might make him too busy for further work I may need.

We LOVE Arik and his team!! Arik just finished a renovation…read moreof our primary bathroom. He did it exactly the way we wanted by replacing the big, old jacuzzi tub with a beautiful, tiled walk-in-shower, new floor, and re-positioning the toilet to a better place. We wanted to keep our double sink vanity/cabinet and the big mirrors, but refreshed them with a good paint job. We love how it looks and works!! Arik and his team are very professional, competent and were a true pleasure to have in our house every day. They arrived on time, were always polite, answered all of our questions, made sure our sleeping area in the bedroom was protected from all the construction dust, cleaned up each evening before they left. Arik told us the job would take 2 to 2.5 weeks and it took exactly 2! The only thing left is the glass doors for the shower. Arik brings in the glass guy Rene who measures, discusses what we want, and then orders it for us. When the glass doors are ready to be installed, Arik will come back with Rene to oversee the installation. Arik's price was quite reasonable for the job, and he stuck with it!! There weren't any real unexpected challenges, but he did a few things extra to make sure the job was done right and did not charge any more than his original quote. We highly recommend Arik for any contracting work that you need, and we will definitely be using him again if and when we have another project. I am attaching "before" and "after" pictures.

Jeff is terrific!…read more There was a leak in our kitchen which we knew was coming from the only full bath, one flight up. We thought it was the shower. Jeff came in, gave us an estimate for replacing the kitchen ceiling, and we agreed to go ahead, knowing that whatever would have to be fixed in the upstairs bath would cost extra. My husband and I were honestly expecting it would cost another 200% or more. Jeff found the leak (it was the clean water source for the toilet tank and not the shower at all), showed us the problem, and went ahead and fixed it. He redid the kitchen ceiling and painted it, all with minimal disruption to two people who work from home. And the extra cost? It was an additional 33 1/3% (or, an additional one-third added to the initial estimate)! Clean, quiet, professional, fast, smart, I cannot say enough good things about him!

J.L. Stone - competitive pricing, quality service…read more Professional and personable demeanor; creative and thoughtful approach; proficient and exceptional workmanship. Last year, I hired J.L. Stone for an extensive house renovation project, including but not limited to, a kitchen, two bathrooms, and a finished basement. Upon the commendable completion of the project, I can confidently attest to Jeff's skill and expertise, most notably demonstrated in his carefully crafted tile design and excellent carpentry work. Jeff listened patiently, offered helpful suggestions, was agreeable to most requests, and when presented with a challenge, was up to the task. In fact, my favorite feature is the herringbone patterned backsplash in the kitchen, which he meticulously custom-made - a real masterpiece! Overall, my experience working with Jeff was positive, enjoyable, and collaborative. He transformed an old, tired, and ordinary house into a fresh, modern, and remarkable home.

The people from Kitchen Tune Up just finished a complete refacing of all of my kitchen cabinets…read more They did a spectacular job. No detail was too small for their attention. They did all of this In five days. The place is totally transformed. I cannot recommend them enough. See the before (wood) and after pictures of my breakfast bar.

Our new kitchen cabinets look terrific, and we appreciate the fine work everyone did. We enjoyed…read moreworking with Mike and Allen to review options and set up the project, and the installers were very responsive to our questions and requests. We found the overall process, from first meeting Allen to go over possibilities and options, to the cleanup, to be very well-organized, timely, and responsive. We also appreciated that the company owner was in touch with us at the key points and that everyone responded to questions and concerns so promptly and professionally. This company is a fine operation!

" They have everything you need ; staff helpful and attentive "…read more The staff here is friendly and attentive. They had a sale of things 70% off . We came in for some kitchen items . We didn't know we needed but all in all we had fun . Thank you for the staff for being so helpful we are grateful . They have a big parking lot that free . So parking is not an issue .

Customer service the clerk I dealt with was slow uninformed about the product whether or not the…read morelids that come with the glasses I chose were in stock. First they were then they weren't then he was confused about whether I could order the lids thru the store to be delivered to me via their website. He said yes he would go it for me as I waited and tell me how much shipping was then after painfully long time he said it wasn't possible to order the items and ...... a Half hour later I asked to speak with someone more knowledgeable a manager. He brought his manager up snd the manager began to defend the incompetence of his employee taking no responsibility for his ignorance of their stock or website ordering procedures. I left after having wasted close to an hour yo no avail. Then the mall which was pretty empty. Had no down escalators or elevators in working order. It seems like a fire danger. No exits. I was instructed by an employee of another empty store to go out using the Bloomingdale's escalator.

Price conscious tableware and party supplies. Good service. The place needs a dusting but otherwise…read moreit's great

Amazing--I love this place. I used to come here with my mom when I was younger for fun stuff like…read morecookie cutters and cute bowls (she was getting useful things while I looked around) and I still come now! They've got a huge selection and kind staff, I can always find what I need here. Even really odd or specific stuff that I can't find at the Container Store or Sur la Table. Really great, and fun to visit! Huge selection of the best quality items for an amazing price.

Great staff and service not only at the branch but at sites as well! Large selection of products…read morethat help me with all my MRO needs especially the hard to find items.