I inquired in person what they would pay for solid (.999) gold. I was told they would pay the spot…read moreprice of gold minus 8-10% commission based on the current London Fixed gold price. I returned to the store later the same day with my gold. They verified its purity and proceeded to offer me 67% of the current London Fixed price. That's a 33% commission! That's a far cry from the verbally quoted 8-10% commission. When I pushed back on how far their offer was from what they quoted me earlier in the day, the young lady's response was "well that's our offer. Take it or leave it.". So, my conclusion: 1. They don't know how to do math, or they are a bait and switch business, 2. they have poor customer service. I will never bring them my business again.

just now New I…read morebrought my wedding ring to get fixed. It was soldered together and had come apart. I was quoted $320. My gut said no way. I took the exact ring to Hefez in Mansfield and got it done for $85! The ring looks gorgeous and I'm really glad I did not throw away that money to Keagan's. (I don't even want to know how much money Ive wasted in the past!) So disappointing.

Poor customer service once you make the purchase. Treated me like a pest for following up on…read morearrival date of my jewelry, after no communication. Not somewhere I'd recommend to others based on this alone.

My fiance and I had an amazing experience getting my engagement at the Diamond Vault. We had been…read moreshopping around and checked out a couple of chains. I wanted a sparkly, quality diamond on a reasonable budget. We found the style I wanted. A large stone, semi-antique look, surrounded by little diamonds and diamonds on the band. But the prices offered at the chains had too much of a markup- (we consulted Blue Nile for an acceptable range). Then we found the Diamond Vault. The folks at the Diamond Vault were so helpful. We had three visits before making the final call Each one was relatively low pressure. First we found the right setting. They have fairly good range of settings, but don't have the selection of some of the large chains.What they did have was a unique take on the common setting types. Next we started talking the 4 Cs, they were very knowledgeable. We landed on what we wanted and they sent off for a couple diamonds for our next visit. I noticed some gorgeous necklaces while I was in there for the ring, but I kept my eye on the prize We spent an hour our next visit chatting about the diamonds, looking through the magnifying lens at occlusions, and comparing the colors. I got my every question answered. We were quoted a price and once we did some comparisons were were astonished how great the deal was. The ring took a month or so to be set. They even offered a suggestion to help up save an addition couple hundred. My ring is gorgeous and is well complimented to friends and strangers alike! Whenever we have had to go back for a cleaning, or for insurance docs, they have been happy to see us and more than helpful. The only reason it's not 5 stars is because a little side stone popped out a couple weeks after getting the stone, but they were apologetic and happy to fix it. I would recommend this place wholeheartedly!!

A HUGE Thank you to Dina for her guidance in choosing the ring of my dreams to celebrate my 30th…read moreanniversary. She is honest, kind, fair and truly wants to make her customers happy. I LOVE my ring and highly recommend Hefez Jewelers.

This is such a special spot. Dina, Ellen, and the rest of the team are true community members,…read morealways going above and beyond. I've had custom work done here, and repair work, and I've bought new. Across the board, the quality and service are outstanding. We're so lucky to have Hefez in town.

I've enjoyed doing business with Rick at Crown Jewelers for a number of years even since his store…read morewas in Walpole before moving to Foxborough. One of the things I really enjoy is the personal relationship he has with all of his clients and he has always worked hard to satisfy our needs. As an example, my wife needed a ring resized quickly because she wanted to wear it in a trip and Rick got it done on time. He is also very creative in developing customized jewelry of all kinds, we've used him on several occasions for that purpose, and he's always done an excellent job.

It was my first experience and I couldn't have left happier. I had brought in my first watch to get…read morelinks removed and the staff was amazing and attentive to all of my needs. Absolutely recommend!

I went to Dolabany to get a custom necklace made as a gift with a stone I had bought abroad. The…read moreowner, whom I dealt with, showed me a setting/ design, told me the price, and said he would have it ready for the special event I needed, which was a few weeks away. The necklace was ready 3 days late, after the event. I did not get upset, but was disappointed. When I went to pick it up, the owner showed me the stone and his work, which I complimented. I asked where the chain was. At this question, he got very angry and told me I didn't mention a chain. I explained I thought buying a necklace meant the whole piece- chain and stone, so it could be worn. He continued to berate me, getting louder and ruder, yelling over me as I tried to explain that I didn't realize it didn't come with a chain. He exploded, continued to yell at me, and stormed around the store as if I had insulted him. So rude and impossible to talk to or reason with at this point. He kept yelling and screaming. Again, I complimented his craftsmanship but said I didn't understand that a necklace meant just the stone setting without the chain because I had never done this before. I was stunned by his aggressiveness, anger, and rudeness, and I have NEVER experienced this kind of treatment or customer service anywhere- all because I didn't realize the chain wasn't included in a necklace purchase. He had me in tears as I left. I wish I had read previous reviews, particularly the "lowest" rated, because I had the same experience as those customers, and I would never recommend this store. RUDEST OWNER WITH NO SENSE OF CUSTOMER SERVICE OR HOW TO DEAL WITH MISUNDERSTANDINGS. INTIMIDATING AND SCARY. STAY AWAY!

I brought in my antique engagement ring that was incorrectly resized by a previous jeweler…read moreresulting in an oval shank. I had concerns about the ring spinning despite resizing. Gary inspected the ring in great detail and made a recommendation to remove some of the shank and rebuild it, as well as to place tension springs to prevent spinning and slipping. He took his time to measure my finger for the optimal fit. I was told by another jeweler that all of my prongs needed replacement and I wanted a second opinion. Gary again took his time to inspect all the prongs and reassured me that they didn't need replacement. I was very glad for his honesty. The next business day, Gary fixed the ring in 3-4 hours and it came out beautifully. I was so nervous previously to entrust someone with my ring, but I felt at ease. Gary offered that I stay and watch the entire process. He told me to inspect my gemstone carefully after his job was complete as general good practice after having my jewelry worked on! I am so happy with the end result and strongly recommend this jeweler. The key factors that impressed me most were honesty, trustworthiness, attention to detail, patience, mastery of his craft, and sharing of knowledge/providing an understandable rationale for his decision-making. I will absolutely be returning for intermittent ring checks!

Brought my engagement ring in for a cleaning and the women who work here were quick to help and did…read morea fantastic job. Thank you, Persona!

Robert's Jewelry is caring, efficient and offers high quality new and used jewelry - for extremely…read morereasonable prices. They very much value their customers! Recently, I didn't have the correct change for an item I had work done on, and he took the little I had and said "That's fine!" I will continue to direct my business to Robert's!!

The folks at Robert's are the best! They have treated me great in every way whether it's selling or…read morebuying ( I've been mostly selling in the last couple of years) and they are always respectful and more than fair in their business practices. I would highly reccomend Roberts jewelers to anyone looking for an honest and positive jewelery store experience! They are the best!