No call no show. My appointment was confirmed and he was supposed to show up between 10-12. Never…read moreheard from him

My GE front load washer had a small leak from the rear of the machine. I called JP and he came out…read morethe same day. Did some adjustments on the washer and said it was fixed. I used my washer that day and it flooded the room it was in. Called JP back. After 2 months and 3 different parts he said it was fixed. Less than 2 months later the washer started leaking the same way it was before. There were several no calls no show incidents and he was always late when he did show up.

He's a life saver. My washer died on me on Sunday night. Right in the middle of a load of laundry…read more I called on Monday and had Derrick out within 3 hours. He fixed the washer's problem and another I didn't know about but got it working better than it ever had been. If anyone needs a quality trustworthy appliance repairman there's no one better to call.

From the owner: Derricks Affordable In Home Appliance Repair LLC is your trusted partner for all your appliance…read morerepair needs in Eastpointe, MI. From Ovens, washers and dryers to refrigerators and freezers, we offer expert repairs at affordable prices. We have over 30 years experience in servicing all appliance makes and models. We pride ourselves on our commitment to customer satisfaction and strive to provide quality repairs at competitive prices. We'll diagnose the problem, repair it using quality parts, and ensure your dryer is running smoothly again. Our team can repair a wide range of issues, including motor problems, control board failures, and leaking hoses. Whether it's your refrigerator, washer, dryer, or oven, our experienced technicians are equipped to handle it all. Don't let a malfunctioning appliance disrupt your daily routine—contact us today for quick and expert repairs!

no show for appointment then rescheduled for next day without checking with customer first. Also…read moreonly payment in Cash, Cash App or Chime. Very unprofessional!! Found another repair service as I feel the quality of how this was handled led me to believe not a legit company!!

Brad gave excuses to come back with the part for repair and doesn't return. Not answering or…read morecalling back. He is unreliable and not someone to be trusted.

Lorenzo did a great job fixing our dryer. He went above and beyond in fixing the issue as well as…read morecleaning out the dryer and replacing worn rollers without charging extra. He took time to explain what happened and how to prevent it form happening in the future. I would highly recommend him.

All around, respectful man on time, very thorough, took out time to explain what was going on with…read moremy unit. Price was reasonable, and I also like the fact that he calls you to confirm the appointment when in route and upon his arrival, which I think is great, especially for seniors and single moms.

Prompt, neat and knowledgeable. Walked me through the issues with my Whirlpool dishwasher and…read moresuggested I plead my case to the factory. They are sending out a rep. After only 22 months in service don't know if I would recommend Whirlpool but I sure would Andy!

Andy is wonderful we had 2 burners out on our Bosch stove and he came out immediately and fixed it…read morebetter than new!!! Other appliance repair company we have used in the past have never been successful it cost more to fix than the appliance is worth or they can't get the parts!!! I so recommend Andy!!

Once again, I received excellent professional service from this company. The service exceeded my…read moreexpectations, and I appreciate the owner's understanding regarding a manufacturer issue--specifically, the failure to inform customers and service providers that a previously low-cost repair had been replaced by a redesigned, significantly higher-cost part. This situation was disappointing for both the owner and myself. I valued the owner's transparency and feedback, and ultimately we decided to replace the washer rather than proceed with a repair that exceeded the machine's value. Unfortunately, this reflects a broader issue where manufacturers make it increasingly difficult to maintain older appliances due to costly design changes. Great staff and honest service at Doc's Appliance Service.

Had a Dishwasher that was out of commission for weeks- would not power on. Another company had been…read moredispatched by my Home Protection plan to fix it. After several trips and part swaps they could not fix it. I asked My HP plan company to send out someone else. Docs Appliance came out, and Anthony was the tech. He reviewed all the previous work. Taking a lot of time and testing he noticed that the wiring harness that had been replaced was installed incorrectly. After more inspection Anthony found some burned out components on the User Interface board. He was able to get a new one and replaced the defective one. After that the dishwasher powered on, and now works great. Thanks to Docs and Anthony for solving this problem

Repaired my dishwasher in a short amount of time and did the job efficiently great service highly…read morerecommend this place

After a 30 year career in the BBB I vetted Shay trying to help my sister find an ethical and…read moreskilled repair person to fix a 20-year-old washer. I just knew from talking with Shay that he not only knew what he was doing but that he was an ethical person. Up front I he told me the risk of what a repair might cost; how there might have to be a second service call, etc. He told me the risk of my diagnosis of the problem could be wrong, etc. And in spite of all that I recommended him to my sister for this repair. And even though he has a wide service area, he fit my sister in for a same day call. And my diagnosis of the problem was wrong. But that did not deter him from his original estimate of cost. I actually wish there were more stars to give Superior Appliance and Shay.

Quick response and diagnosis. Fair price. Great service! Appreciate the explanation of the problem…read moreso I could make an informed decision.

Pat took time, by Messenger, to verify exactly what ignitor was suspicious in my 19 year old…read moreKenmore Elite oven. He obtained the part, and within a half hour replaced the old part. He is very efficient and gave a one year warranty on his service. He is MY GUY for appliances.

Amazing appliance repair company!…read more They do exactly what they promise. We had a problem with our newly out of warranty Whirlpool stoce: the door hinge was stuck. They gave us a date and 2 hour window for their repair guy to come by, and he called us when he was 30 minutes away. The part needed to be ordered so he gave us the exact amount to get it installed. We only paid for his time and 2 weeks later the stove was fixed. Prompt, accurate and honest, does it get any better?

The owner (as he announced himeslf to me) made the service call for my stove himself (a couple few…read morelate expected to say the least). He was very nice and respectful when he finally showed up. However, the service was never rendered. It was fine because he said he that he would reach out to someone the could provide the service that was needed (and this didn't materialized either because I never heard from this so-called different repairman.) I can't fault "Americare Appliance Reair" for that (I don't think?) What I can fault is him for allowing me to pay him to simply reverse my dryer door (while he was already at my place.) A task that seemed quite simple to do, it although also seemed to stumped is personal abilities. After awhile he said that he needed to get a different bracket from his shop and that he would be by my place early in the morning to finish the job. He answered one phone call from me in the morning but never showed up to finish reversing the door (while he left all of the parts scattered about.) He would not answer or returned any more calls (not even before I submitted the review.) I sent several (friendly) courteous messages (during this time) but to no avail. I waited numerous weeks before submitting my review of this small business owner (to give him the "benefit of the doubt" to make himself whole.) I finally realized the he didn't know what he was doing when I googled my dryer's model number (and watched the video on YouTube. Everything that he needed to do for the job was actually provided on the dryer. He didn't need to get a different bracket at all. He just didn't he know what he was doing for all intents and purposes. I watched the video and troubleshooted the rest for myself. He really should feel bad and should mail my money back to me? I sure he that understands that is was wrong and that you all dailed into these reviews... good luck to you all.

On November 18, 2022, a service technician from Macomb Appliance Repair was dispatched to my home…read moreregarding the need for repair of two appliances, a wall oven and dishwasher, and a trash disposal plumbing appliance. The services that were "performed" by technician Ryan were subpar and did not result in the repair of any of the three appliances. I attempted to contact Macomb Appliance Repair by phone on multiple occasions to express my dissatisfaction and asked to have a different technician come to my home. I spoke with Chris who informed me that there was not another technician who could come to my area and I expressed dissatisfaction with this response. Chris then assured me that he would come out himself, but was a no-show on three different occasions. These are the issues I needed repaired and none of them were adequately handled: 1. Trash disposal I explained to Ryan that operation of the appliance did not pulverize the food nor wash it away. Ryan asked for ice cubes that he could use to test the operation of the disposal. The ice was crushed and moved through the drainpipe and therefore he deemed the disposal to be in working order. However, it was not at all repaired. The disposal problem continued until I paid another contractor to replace it with a new unit. 2. Wall oven The problem with the wall oven was that a code, F7, would be displayed and the oven beeped over and over until I hit reset. looked at the display pad and opened it to show the control panel. He stated that the button was sticking, cleared the F7, and declared that the problem was resolved. Once again, the appliance was not repaired. Since that time, the oven continues to show code F7 and beeps arbitrarily until it is reset. There are times when the beeping is unrelenting and can only be stopped when the oven door is left open. At this point the oven is inoperable 3. Dishwasher The reason for the repair was because the appliance was leaking. Ryan attempted to repair the leak, however the leaking was not fixed and resulted in a huge leak all over the kitchen floor. Additionally, Ryan detached a hose between the sink and dishwasher; unaware of this, I continued using the sink. After a few days I happened to go into the basement and discovered water was pouring through the floor and flooding the basement, resulting in significant cleanup and repair costs well beyond what I paid to Macomb Appliance. I had to purchase a new dishwasher to replace the leaky one. On the date of service, I wrote a check to Macomb Appliance Repair in the amount of $544.95. I admit that I should not have written the check to Macomb Appliance Repair on that day but I was led to believe the appliances were in working condition. I was naïve and too trusting. The check was promptly cashed. I was under the impression at that time that the dishwasher and oven were in working order. They were not. Since then I made multiple attempts to contact Macomb Appliance Repair. I was promised by an employee named Chris that he would come out to look at this. When he did not I made a phone call asking why he did not show up. He told me that he was very busy and couldn't make it to my home. He promised to come another day but did not, and dodged my subsequent attempts to set up a repair time. I paid $544.95 for nothing. No appliances were repaired and I ultimately replaced two of the three myself. This is unacceptable and at this point I expect a full refund. I attempted to call once again today and the call went to voicemail. However, the recorded message indicated the mailbox was full and could not accept any new messages. So much for that! I am disgusted by lack of response I've had from Macomb Appliance Repair. I beg any potential customer to avoid contacting this business.

Avoid this place at all costs…read more 1) Service call is $120 where others are less 2) Gouges for repair - wanted to charge $475 to replace a control board on top of the$120 for service call. Called GE direct after bitching to them about this repair place. Tech said that the total cost for the entire repair would have been $275 with service call. 3) I was promised a phone call to discuss the issue within 2 days after making the call. A week has passed and no return call Seedy place, shoddy service, over-charging for parts and repair. I guess the owner needs to charge a lot for first time dealing with him, as I am sure he does not get a lot of repeat business.