On November 18, 2022, a service technician from Macomb Appliance Repair was dispatched to my home regarding the need for repair of two appliances, a wall oven and dishwasher, and a trash disposal plumbing appliance. The services that were "performed" by technician Ryan were subpar and did not
result in the repair of any of the three appliances. I attempted to contact Macomb Appliance Repair by phone on multiple occasions to express my dissatisfaction and asked to have a different technician come to my home. I spoke with Chris who informed me that there was not another technician who could come to my area and I expressed dissatisfaction with this response. Chris then assured me that he would come out himself, but was a no-show on three different occasions.
These are the issues I needed repaired and none of them were adequately handled:
1. Trash disposal
I explained to Ryan that operation of the appliance did not pulverize the food nor wash it away. Ryan asked for ice cubes that he could use to test the operation of the disposal. The ice was crushed and moved through the drainpipe and therefore he deemed the disposal to be in working order.
However, it was not at all repaired. The disposal problem continued until I paid another contractor to replace it with a new unit.
2. Wall oven
The problem with the wall oven was that a code, F7, would be displayed and the oven beeped over and over until I hit reset. looked at the display pad and opened it to show the control panel. He stated that the button was sticking, cleared the F7, and declared that the problem was resolved. Once again, the appliance was not repaired. Since that time, the oven continues to show code F7 and beeps arbitrarily until it is reset. There are times when the beeping is unrelenting and can only be stopped when the oven door is left open. At this point the oven is inoperable
3. Dishwasher
The reason for the repair was because the appliance was leaking. Ryan attempted to repair the leak, however the leaking was not fixed and resulted in a huge leak all over the kitchen floor. Additionally, Ryan detached a hose between the sink and dishwasher; unaware of this, I continued using the sink. After a few days I happened to go into the basement and discovered water was pouring through the floor and flooding the basement, resulting in significant cleanup and repair costs well beyond what I paid to Macomb Appliance. I had to purchase a new dishwasher to replace the leaky one.
On the date of service, I wrote a check to Macomb Appliance Repair in the amount of $544.95. I admit that I should not have written the check to Macomb Appliance Repair on that day but I was led to believe the appliances were in working condition. I was naïve and too trusting. The check was promptly cashed. I was under the impression at that time that the dishwasher and oven were in working order. They were not.
Since then I made multiple attempts to contact Macomb Appliance Repair. I was promised by an employee named Chris that he would come out to look at this. When he did not I made a phone call asking why he did not show up. He told me that he was very busy and couldn't make it to my home. He
promised to come another day but did not, and dodged my subsequent attempts to set up a repair time.
I paid $544.95 for nothing. No appliances were repaired and I ultimately replaced two of the three myself. This is unacceptable and at this point I expect a full refund.
I attempted to call once again today and the call went to voicemail. However, the recorded message indicated the mailbox was full and could not accept any new messages. So much for that!
I am disgusted by lack of response I've had from Macomb Appliance Repair. I beg any potential customer to avoid contacting this business. read more