My provider left Oak Street and I was never notified while waiting on a prescription. I've called…read morethree times trying to up a dosage but they want another office visit with another provider to get meds even though they have all my info. I do feel they try to be everything to all people without truly listening.

I have been with my office a year. I am on my third Doc. This time they couldn't find me. I don't…read morefeel any confidence here. I quit Docs years ago,this place is why.

I don't mind waiting at an urgent care, i understand how they work. My son and i waited an hour to…read morebe seen by the only provider after being told upon arrival there was only one patient ahead of us. As my son is removing his shirt, one of the office staff comes and tells him to go look at a different patient before he's even examined my kid, "just to see something, he'll be right back," she said. Oh hell no! Unless someone's heart stopped beating you can damned well finish with one patient first. OMG, he just told my minor child that he can take two extra strength Tylenol every four hours. That's too much Tylenol. That was after ignoring the fact that I'd noted on the forms that my son can't take NSAIDs and trying to tell him to take ibuprofen. There was more but my head is absolutely spinning, I've never seen so many minor medical errors. I will take the order for the spinal X-ray elsewhere and will never come here again.

I made an appointment online for 8:30am and they couldn't take me back to a room until 9:45am. On…read moretop of this, they stuck me in a room and the doctor didn't come by until 10:45am. I will never come to this urgent care again. They have zero sense of urgency even with a room full of people. The nurses were laughing and talking at the desk as I had been waiting an hour in the room just for a doctor to come by. The front desk woman was arguing with one of the nurses in the back and it was incredibly unprofessional. DO NOT come here!! 2.5 hour wait for a 5 minute visit

They made me scan a code I've been there many times. Then…read morethe camera was black going through the code so she wanted me to fill out paperwork manually. I'm sick and pissed at this point because the HAVE my information. I went to Banner, which was about a mile away No problems. They had a 5 questionnaire. Have insurance card, Id and was done. What a relief! No hassles

It's great for co workers to chat and have conversations & all just after you check in your…read morepatients and absolutely not talk about other patients ( You can hear even when you're in the back with the door closed!) super unprofessional

I had to return July 2nd, with the same symptoms, with a hot flash, sweating, and nausea…read more I arrived by ambulance, this time, as well. Got into a room in the ED, immediately. They did bloodwork, a CT and an ultrasound. I was waiting to hear the results. A discharge nurse came in, with paperwork to discharge me. The doctor had not even come in to tell me what was wrong, and give me treatment options. I had to demand to talk to the doctor. He told me I had gallstones, but it didn't require immediate surgery. Granted, I already had surgery scheduled for 7/6. The doctor said it could wait, prescribed me pain and nausea meds and told me to follow a low fat diet. His tone, when telling me about the diet, made me feel like he was criticizing my intelligence regarding this. But t, I'd already been doing this one year now, for weight loss. Friday, 7/3, I got in touch with my surgeon. She got me on the schedule that day. The next morning, she said my gallbladder was inflamed. It needed to come out. A doctor should communicate with their patients, giving them all information necessary, so the patient can exercise their right to choose the treatment they want. I wasn't given this, without having to advocate for myself.

Went in March for a hysterectomy. Outpatient doors were closed said to go through the ER. Go to…read morethe ER they make you walk all the way to regular administration who's doors are open with a closer parking lot then the ER. I have a port because I have Multiple Sclerosis and receive my medication monthly by infusion, they refused to use it without an Xray. They also made me pee in a cup to prove I wasn't pregnant...it takes 3 appointments, waiting 30 days and a biopsy that is the most painful thing I've ever experienced in order to get a hysterectomy, who would get pregnant in that small window of time where I took 2 other pregnancy tests AND had an ultrasound. Plus since it was surgery I hadn't drank anything. Super annoying. When I came to the nurse who took care of me was great, very easy going, was prememptive with care like had a heater thing ready for me and water, explained everything, his energy was very good and calming, perfect for what was happening. I chose to stay the night in order to have pain management because left to my own devices I let the pain go too long and it causes problems. My first nurse was Coraline. I had to pee as soon as I got there, I asked her and she asked me to wait 5 minutes. Luckily for me the nurse who does the blood pressure, I think her name was Cheyenne helped me and was super sweet the entire time. Caroline did eventually come back but not in the 5 minutes and didn't remember, she did not seem very experienced. Then later in the evening when she came in I asked to have my water filled and she again said later and that I had gatorade, my mom had gone and bought snacks because Caroline couldn't find a phone for me to order food and she did place the order herself but obviously I'm not going to page the nurse everytime I need something. A very nice man, the one who transported me, saw my mom with the bag found us a phone and apologized that we bought everything he seemed pretty irritated that this wasn't taken care of by the nurse. I didn't get my water refilled until the night shift when the blood pressure guy Chris came in, he was also great. I don't remember my nurses name that night but I really liked her, she was very friendly and competent perfect care after a very long tiring day. Checkout was easy. I just really wish they had used my port because I would've been far more comfortable and that's why it's there. Coraline could also use a little help in making sure patients are comfortable, she's the only one who didn't seem to recognize what was going on.

Amazing Staff And Facility. Emergency Room Drs Nurses And Technicians. …read more My recent unexpected visit to the ER took amazing care of me. Thank you all for your dedication and service to your patients.

I brought my son, who is under one year old, to the ER at approximately 10:55 p.m. on August 18th…read moreafter he began projectile vomiting and appeared noticeably unwell. After checking in, we waited in the lobby for approximately 45 minutes. While the wait was understandably frustrating, I remained patient because my primary concern was making sure my son was evaluated and received the care he needed. Once we were taken into a room, the doctor came in and began examining my son. After listening to his lungs, the doctor told me that my son could potentially have COVID-19 but stated that there was no need to confirm this with testing. I was then told that my son appeared completely healthy, that they would perform a saline flush, and that we would be sent home. As a concerned parent, I felt that something was not right. My instincts led me to contact my son's pediatrician and have him evaluated again as soon as possible. On Wednesday morning, I immediately contacted his pediatrician, who examined him and tested him for COVID-19. Thankfully, that test was negative. However, because his lungs did not sound healthy, his pediatrician ordered a respiratory panel. The results showed that my son was positive for pneumonia and rhinovirus. I am extremely disappointed and concerned by this experience. I understand that emergency departments are busy and that doctors have to make decisions based on the information available to them at the time. However, I do not feel that my son's condition was thoroughly evaluated before we were told that he was healthy enough to be sent home. As a parent, it is extremely frightening to bring your sick child to the ER expecting them to be carefully evaluated, only to later discover that they were dealing with a more serious illness. This is especially concerning because this is not the first negative experience I have had with this hospital involving an incorrect or incomplete diagnosis. I sincerely hope the hospital takes concerns like this seriously and evaluates how these situations are handled. Patients and their families deserve to feel that their concerns are being heard and that their health and safety are the priority--not that they are simply another patient being processed and sent home. Based on my experience, I would strongly encourage anyone who has the option to seek care elsewhere to consider doing so. I truly hope the hospital takes the necessary steps to improve patient care and ensure that other families do not experience what we did.

We found Dr Stacey Mickey after moving to Arizona 2 years ago. She's our family doctor now and we…read moreare so happy we found her. She's friendly, knowledge and takes her time. Nicole in scheduling is amazing too! Great officethanks so much!!

Dr. Mickey is amazing! I've been seeing her for almost 4 years now and she has been great. Always…read moretakes the time to listen to my concerns and answers all of my questions. She is very knowledgeable and makes you feel right at home!

Fraudulent billing - They submit incorrect and additional codes on services and WILL NOT WORK to…read moreresolve these issue. This is bait and switch - get itemized codes before you leave or better don't go to them. I do not recommend Village Medical - I've been working for 3 months to resolve a simple billing issue and they are pushing it to collections and will not respond to a request call back etc. This is deceitful and doesn't meet expectations of care

Hello everyone, I've been a patient with Hatfield medical…read moregroup in Chandler since 2017 . I never have to wait longer then 5 minutes for my appointments. Everyone in the office is very friendly and. Are very respectful. Great Dr's . Anytime I needed to see the Dr the girls at the front always got me in right away. Thank you Hatfield medical chandler, Jewel I

dr bhakoo is absolutely rude, very dry with us not even a genuine hello. asked us to calm down our…read morecrying baby rudely, almost hit our baby with his stethoscope taking it off annoyed. Told us to have a good day and just left the room, didn't say what pharmacy or if we were done or waiting for the MA. don't recommend at all. either he's racist or doesn't enjoy his job at all.

I had dr Bhakoo as my pediatrician when I was a kid and now he's my sons. Every single concern for…read moremy son dr bhakoo helped educate and guide us with. He is so friendly and nice, the staff in the office do really have a special way to make you feel welcomed. I appreciate it, my son even though hates shots he is happy to see the staff and dr bhakoo.

They don't pay attention to their patients. Your input and or fears is just brushed aside.read more

Very pleasant front office ladies, professional and friendly. PA Jocelyn was a pleasure to meet…read morewith. Broke down all tests and results into easy to understand terms, and was extremely helpful with answering all my questions. Never felt rushed or that I was an inconvenience.

Let me first start by saying I do like my doctor, Dr. Tinsdale I see here, she gives geninuine,…read morequality care. However, the communication here is seriously lacking. I can never get a hold of her medical assistant and when she does call back she calls at a time when I am at work and cannot answer my phone. A message is left. I call back, get the call center and of course, she is not available and does not call back until the next day when I am at work, and the cycle starts all over again. The responses on the portal are not timely or helpful either. It is so hard to get an appointment with your provider as well. I am sill waiting for the results of an x-ray I had over ONE WEEK AGO! Portal message sent regarding the results- NO communication from them about it. Ugh. The only reason I keep going here is because my doctor is good, just the communication sucks!

I used to love Banner but they changed it's more about less time with patient and poor health care…read morequality. For the first time I saw Dr. Matthew Au. I was hopeful going into my first appointment, but unfortunately, I left feeling disappointed. Throughout the visit, I felt like my concerns were dismissed. Each time I tried to explain what was bothering me, the doctor seemed more focused on his computer than on our conversation, often responding with "yeah, yeah, yeah" before I had finished speaking. Instead of addressing the reason I came in, the appointment seemed to shift toward recommendations that were unrelated to my primary concerns. I never felt that my symptoms or questions were fully heard or understood. I believe every patient deserves to feel listened to, respected, and included in decisions about their care. Compassion and attentive communication are just as important as medical knowledge. Unfortunately, that was not my experience during this visit, and I left feeling unheard rather than helped.