I have been a patient of Dr. Ross for many years. We value him as a superb physician and…read moreindividual! His care quality is excellent along with his ability to diagnose any health issue that may present itself. His office and staff reflect his experience and are always working to be supportive. As our Family Doctor we have enormous respect for his ability to head down the correct path with our care plan. Dr. Ross is who we trust and always will. The type of care is that of a family Doctor who will make a referral if he feels it is warranted. Additionally Dr. Ross is not part of a massive group that is impersonal. He cares and that is why we trust him and will continue to to be his patient. Thank you Dr. Ross and your team. IEF

I really love how fast this office can get you in to see Dr. Ross. Dr. Ross is a very down to earth…read moreand easy person to talk to! He definitely cares about his patients and his staff! The assistants her are very friendly and so are the front desk staff. I came in with a rash on my hands and Dr Ross got me in and out very quickly and even called me to let me know my insurance was not going to cover the lotion he prescribed so he sent in an ointment they would cover. He is a very good primary care physician and I highly recommend him and his office!

I was a patient at this practice for a few years unfortunately and ultimately left with a very…read moredisappointing impression of how patients are treated when they raise concerns. From the beginning, I repeatedly requested to see the physician, Dr. Perez, for my primary care concerns. Despite multiple requests over several years, I was consistently scheduled with the Jen the PA instead UNLESS I wanted to invest in aesthetics treatments. Yah it's Scottsdale, but I'm here for my health, not my appearance. While I understand the role of physician assistants, I specifically wanted physician involvement in my care and was never able to obtain it. (I still don't have answers from last summer's outstanding health issue because they truly don't care about their patients health). I also experienced ongoing communication and billing issues with the extremely rude front staff. On more than one occasion, I was told coding corrections would be submitted to insurance and that I would receive updated itemized invoices. The invoices never arrived. When I called for updates, my voicemails frequently went unanswered. I later learned that at least one bill had been sent to an incorrect address. My final experience was the most concerning. I had recently recovered from Influenza B and was suffering from what was later believed to be Hand, Foot and Mouth Disease. I was in significant pain and visibly ill during my visit. As I was leaving, I was aggressively confronted about an outstanding $100 bill that I had previously called about and requested information on. When I attempted to explain that I had already been trying to resolve the billing issue, I was repeatedly interrupted, dismissed, and treated with hostility rather than professionalism and empathy. The girl rolled her eyes at me, shook her snubby pony tail at me looked like she wanted to hit me. I told her to just email me the itemized invoice and I'll pay it when I get home. That invoice also had an incorrect address on it. Go figure. The competence here is real high as you can see After sending a message through the patient portal about my experience to Jen, I finally received the first and only message from Dr. Perez himself. Unfortunately, instead of addressing the communication and billing concerns I raised, I was told that I seemed to "have a problem paying my bills" and was informed that I should seek care elsewhere. This was particularly surprising given that I have always paid my balances and had repeatedly attempted to obtain clarification before paying invoices that I had not received. It's not about the $100 invoice. I make way more than that by posting a 20 second tik tok, and I spend way more than that in 5 minutes on a round of drinks for friends. It's not the price, it's the principle. Healthcare is about more than diagnoses and referrals. It is also about communication, respect, and patient advocacy. In my experience, those areas were severely lacking here. I have since transferred my care to another physician and have received a level of attentiveness, kindness, and professionalism that confirms my concerns about my experience at this practice. Based on my experience, I will absolutely not recommend this office. For the record, Jen is nice and caring.. she doesn't belong there.

Beware: Doctors office canceled a prescription with no notice with less than a week of it left,…read moreonly found out from CVS. Apparently it's "office policy" that unless you shell out the $100 out of pocket at least yearly for a doctor's visit that takes less time to simply continue the prescription than waiting for the giggling with female employees to stop does, they cut you off won't even do a 1 month extension so you can actually make an appointment. ***A funny update: the day after I posted this negative review, the vindictive practice sent a letter stating I could no longer be their patient, as if I would have anyway. A word of sorely needed advice: less time hawking reviews online and getting bent out of shape for the poor job you did, more time acting ethically to the patients who pay far more than the 30 second visits are worth.

If you value your time, look elsewhere…read more I've been a loyal One Medical patient since this location first opened, and for years, it was truly exceptional. Dr. Jones is a fantastic physician--attentive, thoughtful, and genuinely cares about his patients. Unfortunately, the rest of the operation has completely fallen apart over the past year, and the experience no longer reflects the high standard of care that once defined this office. The administrative side has become a mess. On multiple occasions, I've arrived for appointments--lab visits and provider visits alike--only to find that staff weren't even on site. No phone call or text to notify me that the appointment needed to be rescheduled. This has happened three times in six months. Between taking time off work, arranging childcare, and driving across town, it's incredibly frustrating and a huge waste of time. What used to feel like a concierge-level practice now feels like an afterthought. The lack of respect for patients' time and the repeated scheduling failures make it impossible to rely on this office for consistent care. I don't know if it's a management issue or fallout from the Amazon acquisition, but either way, this location no longer delivers the quality or professionalism that patients deserve. **update: you will see response below from OneMedical. This is a perfect example of this going downhill. They have all the info they need - why am I wasting MORE of my time regurgitating it to their email inbox. Just acknowledge that you have fallen apart and fix it. My family is leaving the practice - but maybe you can Do better for future patients. **

Unless you have insurance that covers literally 100% of your medical care and every single visit, I…read morewould RUN from this practice. I'm a generally healthy person with no complaints who is on a couple long-term maintenance medications for stable conditions. Not only did they require multiple appointments for simple prescription refills, but they then coded these visits as high-complexity - despite the fact that I didn't request them, I had no complaints, and all I needed was a prescription refill (for frame of reference, my previous provider wrote 12-month prescriptions for the same meds). I was billed $176 for each of the virtual prescription refill appointments. My final appointment there before I called it quits was a 15-minute virtual appointment (again, that the provider requested, not me) where ALL I NEEDED was a refill. The provider herself actually coded it correctly, and the billing team overrode the provider and change the appointment to the high-complexity code. I have worked in medical billing, and these appointments do not meet the requirements of a high-complexity code. They will bill EVERYTHING as high-complexity. So if you're someone with a high-deducible plan, this is NOT the practice for you. (Sidenote - they also admitted to me that their self-pay prices are actually LOWER than my contracted rate with insurance, but they would not give me the self-pay price). I went back and forth with their billing team, telling them I'd be happy to pay the bill when it was the correct amount. They stopped responding to me in February 2025. Today I got a letter from collections. I'm petty so I'll be fighting this until the bitter end and making sure that by the time this is over, they'll have spent more than $176 on collections and paying their billing team to argue with me, but I recommend saving yourself the hassle and just avoiding this practice altogether. (Also I can't wait for the part where I get their auto response to this review telling me how concerned they are and to reach out to discuss. I've already done that multiple times and no one there cares to remedy this situation!)

Pleasant staff who are helpful and friendly. Dr Fontius is low key and easy to talk to. I am in…read morefor my yearly women's wellness visit. We went through standard questions, updates on medications, any health changes and requests for new refills for the year. Masks are required in the facility but not in her office. Large parking lot.

I've been going to Dr. Fontius for my primary care for over 3 years now. Her and her staff are…read moreprofessional, knowledgeable, and always greet you with a smile when you walk in. 5/5 recommend this practice and have told many friends and family about her!

I ABSOLUTELY LOVE this practice. The only downside is how far it is from where I live. The entire…read morestaff here is amazing and I love that they are now Direct Healthcare. They are changing the way going to the doctor is and really should be. You are never rushed when you go here. Yes!! You heard that correctly...not rushed. I go to Doctor Kathryn DiGiammarino and she is excellent. My favorite feature is that I can text them when I need something and always get a response during office hours. Highly recommend this practice for anyone who's needing a great doctor, and something outside of the ordinary.

We've been patients here for several years and, up until recently, have been pleased with the care…read moreand providers. In the last year or so, though, the care we've received has gone downhill fast, mostly due to the new NP's my wife and I have both seen. The previous doc, PA, and NP at Prevene we saw were all knowledgeable but also took the time to listen and do a proper assessment. More often than not, they also thought through root cause possibilities rather than simply looking for a band-aid to slap on via meds or overly simplistic advice. Our last few appointments with the new staff was full of interruptions and more talking than listening, telling me the same thing you could find online or in a book. We'll be looking for somewhere new.

Terrible experience. I mad an appointment for an annual physical and when I came in they told me it…read morehad been canceled by their call center. They never even notified me to reschedule or cancel. Total waste of time.

Dismissive, did not address my needs, won't return my calls, and supervisor won't respond either…read more Went in for my annual paperwork for ifmla. Was established patient with my pcp since 1996, but he retired so I thought another md at this practice would have my records and I could continue my care at this practice. WRONG!!! after 15 years of having this leave d/t serious health issues and this "new" MD didn't complete the paperwork, medical assistant won't call me back. I had an appointment for what? She was rude, condescending, and putting my livelihood at risk without the legal protection I I need for my health conditions! On the search for new PCP while trying not to get fired from my 15 year position d/t missing work for my serious medical condition Dr Vasireddy is not a good Dr. Run!

If you are looking for a competent doctor with phenomenal personal skills, Dr. Elizabeth O'Connor…read moreis that doctor. I saw her for the first time in 2010. She truly impressed me with her personal skills and the amount of time she spent answering all my silly questions. She is incredibly genuine and made a connection with me immediately. She made me feel relaxed and confident upon leaving the office that day and has every visit since. She has a true passion for her work and patients and I would recommend her to anyone. As our family grows we will continue to bring them to see her because I feel an undeniable amount of trust in Dr. O'Connor and her ability to take care of our family. She has never led us astray and has tackled all of our medical issues quickly and efficiently. There is nothing greater than family and their health-so thank you, Dr. O'Connor, for giving us such confidence in our health care provider.

Dr. Fereidouni and his staff at Aveon health are an amazing team taking care of your health care…read moreneeds in a very compassionate and supportive way. I highly recommend them to anyone in need is a competent PCP.

Terrible management. The professionals are amazing though. I hope they are all able to relocate to…read morea better place with ownership who cares.