I am beyond disappointed. I was a loyal client and gave this salon 5 stars in the past, but since Helen moved to Pikesville, the service has completely changed. I've tried multiple times to get my nails done, most recently on a Friday afternoon around 12:45 and have been turned away again and again. The worst part? There were several staff members sitting in the shop not doing nails. Most nail salons take walk-ins unless otherwise stated. Instead of being offered a wait time or appointment, I was simply told "we don't have time." That's not just inconvenient, it's rude and dismissive. A business is more than one person, but without basic courtesy and customer service, clients like me won't be coming back. read more

Helen's Nails & Spa - My pedi is on the right. - Nail Salons Near Me - Pikesville, Maryland

Extremely disappointing experience Like many of the other reviews, my experience with Helen started out perfectly fine. She was polite and friendly, and I had been a customer without any problems. Unfortunately, her behavior toward me changed dramatically one day, and the experience was so upsetting that I waited a full year before writing this review. I arrived for my appointment, sat down, and explained how I wanted my nails done. Helen had earbuds in and was clearly engaged in another conversation or listening to something. I repeatedly tried to communicate what I wanted, but I felt completely dismissed and ignored. The situation became much worse when she began using the drill to remove my polish. She repeatedly hurt/burned me, and each time I instinctively pulled my hand away. I told her that it was hurting me and asked her to stop. Instead of listening, she became extremely angry and insisted that it didn't hurt. That's when I noticed she had her earbuds on and had NOT listened to anything I said. She told me I was the rude one and continued arguing with me. At that point, I was incredibly uncomfortable and embarrassed. She was raising her voice and making a scene, and I honestly felt so shocked that I didn't even know how to respond or simply get up and leave. My understanding was that she had another appointment scheduled after mine and was trying to save time by drilling the polish off rather than letting it soak. But rushing to the next appointment is never an excuse for ignoring a client's concerns or continuing something that is causing pain. I have never been treated this way by someone providing a service. If you are working directly with a client, the very least you should do is listen to them--especially when they tell you that something hurts. Wearing earbuds, being distracted by a heated personal conversation or a show, and then becoming angry when the customer asks to be heard is simply not acceptable. Her husband is very nice and does a good job with pedicures, although I have had some issues with the polish and overall nail work. Unfortunately, because of my experience with Helen, I would not recommend returning. It's simply not inexpensive enough to justify being dismissed, ignored, and treated disrespectfully. Clients deserve to feel comfortable, heard, and respected while they're paying for a service. read more

It was awesome Helen and her husband attended to me. They were very warm and Helen is so skilled and detailed. A bit pricy but I will be back because of the quality of service I received. read more

Tammy is amazing. I'm very pleased with the service and craft. They are very friendly there and make you feel welcome and comfortable.

They did a really nice job! The nail artist was friendly and we had a good conversation My nails have never looked better:) read more

I've known Helen for 14 years and have seen a major decline in her work ethic and attitude. She does nails excellent but she's typically late. She typically makes appointments and are either late to them or will be running behind, not giving herself adequate time for service. A recent appointment she arrived over an hour late. I'm hoping to find a place closer to home... Best of luck to her and the business. read more

If I could give this business 0 stars I would, I found this salon on Maps via Applephone and initially the first person I was booked with was named Tammy very nice lady however she informed me she wasn't use to doing Long Natural Nails. And suggested I cut them down of course I'm not doing that because I'm used to getting the service I like "Dip powder on nails & Pedicure with gel". So the first time she serviced me my index and middle finger broke within 2 weeks..ANYBODY who knows know powder dip lasts for a minimum of 4 weeks. So I went back Tammy repaired the nails, now I call and make another appointment this time polish change on toes and dip powder on nails. NOW it comes to exactly a week now mind you Tammy keeps suggesting that I need to cut my nails, but I'm not doing that. Move forward my nails were looking decent now within the week three of my nails break this time so now I called to make an appointment to get nails repaired because this is crazy the owner offered to do my nails and she did a good job so it comes up on another two weeks it's time for me to get my nails done again! Nothing's lasting at this point, but I'm not gonna walk around without my nails done. That's not happening so I get an appointment with the owner that fixed my nails and made them look super good so I show her a picture of the style that I want very simple black with a matte and a little design as she's finishing up my nails I'm noticing they're looking thick. The design was not what I asked for so no, no I don't like it. She wipes it off. I could tell she's kind of getting an attitude, but OK... Then she's just like well. I have an appointment and I basically can't keep trying to do it I don't know how to do it so I'm like OK I'll just go somewhere else to get a pedicure and get my nails fixed! Now I'm at the register getting ready to pay she's like oh so you're not gonna get your toes done? This place is full of it if you can find another shop that's not just chasing money but, actually values quality work I would say take your time and dothe research. I'm new to Baltimore and I just went with what Google gave a high rating but now I regret it for sure. read more

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Always great service. Helen, Tammy and Jade are some of the staff and I think Anne. They are all great. Very friendly, they take their time and don't rush. I've even seen customers walk in and they will either turn them away or tell them it will be a one or two hour wait, depending on how busy they are, which isn't typical for nail salons who will usually try to squeeze in as many customers as possible but they truly take their time and focus on each customer. That may sometimes mean you're moved around to different staff members though so one may cut your nails but another will paint them and so on which is a little annoying but still gets the job done. They offer you something to drink: water, soda or even wine! I usually am happy with my manis and pedis. The hot stone pedi is amazing and I would highly recommend it. Whenever I get the gel pedicure, it lasts forever. The only thing I don't like is that whenever I ask for designs, they say they have stickers. Would be great if they did brush or painted designs because sometimes the stickers don't last especially the 3D ones. read more

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The staff at this nail spa are nothing short of amazing. The energy you feel when you walk in is always positive They are professional and very talented at their trade. read more

amazing! great service. perfection was my first time here and I'm super happy. definitely making this my new nail place read more

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The salon is beautiful and I always make an appointment with Tammy because she is amazing. My nails and toes look fabulous.

Friendly staff, good service. Prices comparable to nearby salons. Reserved appointments recommended because they stay busy

They are amazing here!! 100% the best my nails have ever been. They take the time to make you feel appreciated, and take the time to make sure your nails are perfect. Prices are more than reasonable for the care and time they put into making your nails perfect. I would call to make an appointment first, but I am never going anywhere else again. read more

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If I could leave 0 stars I would. I am so beyond disappointed. My first time here I walk in and sit down, the nail tech didn't even let me look at the gel colors he insisted I get a white French or white and pink ombré. I've always wanted to try ombré so I said yes that's fine. He starts asking all the nail techs how to do ombré and even called his wife asking her. He did my pinky nail and I didn't not like it, it was not ombré at all. It's was half pink half white, no fade. I said no thank you, I don't like that. He took it off and insisted that I try a darker pink. So I gave it a try and again my nail was half and half not ombré. He went back and forth with me that it was. I said let's stick with a solid color. So I picked the safe option bubble bath, you can't go wrong! First of all, he kept burning me with the nail file I would say about 7 times. He used DIP powder like you would acrylic powder, with a brush and acetone. I was thinking in my head, I've had dip powder before and you use a totally different technique where you dip the nail in the powder and then use a bonding polish. With that being said, my nails wouldn't dry. They were super soft because it was not done the correct way. He put my hands under the UV light about 7 times and they still were very soft. I asked him why my nails weren't drying and he said they were. He starting filing them with the electric file and the part of my nail where the cuticle is started chipping. At this point I'm so upset I just want to leave. He randomly said "I will charge you 65 not 75 ok, go wash your hands." I go to the sink and look at my nails and it was the worst thing I've ever seen, I kindly asked if someone else could finish my nails bc I am not happy at all. They said I would have to wait for 45 minutes. I said I cannot wait that long, and I am not paying for nails that are not even dry and bonded. The guy said ok well you aren't leaving with nails on if you aren't paying, and I said ok that's perfectly fine we can take them off. He clips my nails like the picture below and says "go, leave". I said are you really letting me leave the salon like this? He said go. So I walk out, and a nail technician was outside. She apologized to me and told me she would take my nails off the right way. She was very sweet and she saw where he cut me, and saw that my nails were not dry.. She got them off in 10 minutes since they were never dry to begin with and I thanked her. She insisted that I come back to make things right and that the owner will give me a discount and she was not here tonight. I will not be back. That was the most traumatic experience in a nail salon and the way I was treated was the worst customer service I've ever received ANYWHERE. Besides the technician that helped me at the end. Thank you for wasting two hours of my time, treating me horribly because I was not happy, and not fixing the problem and letting me walk out with chopped up nails. I cannot believe it. read more

Helen's Nails & Spa - The way left my nails and told me to leave. - Nail Salons Near Me - Pikesville, Maryland

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Nails look good. Not too much parking out front but i didn't have an issue finding a spot. I think they close their blinds towards the end of the day so everyone is not blinded by the sun. But with the blinds down it looked like they were closed, but they were open. When I walked in there was a lot of people already there getting their nails done. I did not have an appointment but was immediately greeted and seated to get my nails done. Lady was friendly. Good price for regular manicure. Really glad that she asked if i wanted my nails square or round! read more

Helen's Nails & Spa - Nail Salons Near Me - Pikesville, Maryland

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I absolutely loved the place. Helen, The lady who did my nails did a fantastic job. The place is very clean, nice atmosphere, friendly staff and on top of that my nails look amazing. I highly recommend this place ladies read more

Helen's Nails & Spa - Nail Salons Near Me - Pikesville, Maryland

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Today (on a Monday around noon), I was a walk in pedicure. I was immediately serviced, and my feet were done in an acceptable amount of time. The employees were nice. The inside of the business is clean. The massage chairs were comfortable. Overall, it's a straight to the point nail shop that isn't snobbish or questionable. The nail tech took his time, so it wasn't rushed. I'm satisfied with my pedicure, so I will be returning. It was only $25 before tip. Plus, they have flexible hours that fall on any day of the week. I have passed by this location on York Road so many times that I can't count, but I hadn't noticed it before. It's actually in the shopping center adjacent to Sonic. Yelp reviews are what made me try them, so glad I listened to the reviews. Great nail shop. I would post a picture of my pedicure, but I refuse to post a foot fetish pose of my toes, lol! You'll just have to take my word that they do a good job. read more

Helen's Nails & Spa - Storefront. - Nail Salons Near Me - Pikesville, Maryland

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Great service and they were so nice!! My nails look great! They were able to fit me right in.

I find the nail salons to be incredibly expensive here and charge for everything compared to California. I found this place and love it, reasonably priced for the area, clean, fast and efficient. read more

Still in love with this place! Winston will give you the most amazing pedicure and NiNi made my nails look sooo good! Been two weeks since I got my nails done. They also have a lot more variety in colors now for SNS read more

Helen's Nails & Spa - SNS nails - Nail Salons Near Me - Pikesville, Maryland

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Nini was fantastic when she was here. She's gone. Helen is great but after about 1 year, she turned very nasty and rude. I didn't want her husband to do my nails. He's a very nice man but not talented at all! The new technicians are super rude too. I'm not going back. read more

I took a chance and visited this salon without recommendation purely based on the Yelp reviews. I have to say this on gets a thumbs up. I had manicure done with gel nail polish without on my natural nails. Overall I would say I had a good experience but the technician did something that I found strange. When I sat down in her chair, the shop manager brought over to her a little boat with what I assumed were disinfected utensils( cuticle trimmer, nail clippers etc.) she took them and then reach into her drawer to pull out a cuticle trimmer. I had to ask why she did that. So although I was very pleased with the finished project, I have concerns there should be some hygiene issues. read more

Friendly staff, relaxing atmosphere, always very pleased with my manicure/pedicure and how long it lasts.

Worst place as far as hygiene is concerned, Hygiene is a major issue in this place! Disgusting! Plus the owner Helen starts out nice and polite but turns nasty and rude after the first visit. Save yourself the infection and the rough treatment read more

This nail salon is located close to where I reside. So I go there out of convenience. I was so impressed by the level of detail that was put into my nails, I decided this would become "My Spot". I started frequenting this location every two weeks. They have done many types and styles of nails from S&S, to dry glitter, French, Stiletto, coffin, square and basic manicures. I pay upwards of $100-$130 for my nails to be done, and I tip well because typically the service is great! I went in once with no appointment per usual and instead of the owner doing my toes there was a new young lady. Cool! Great! No problem! I received a BASIC pedicure as requested. I sat for 4 hours!!! And no one said a word. Start to finish I sat and while this young lady did my toes. It's apparent that she has a disability of some sort. So I gather my patience and say nothing about how slow the service was. I decided not to go back because I felt I should have received an apology for my time, which I never received. Months later I decide to go back. I called before hand and I came in. They set me up with the same girl from my last visit. I say nothing because I'm thinking well how do I say no I want someone else with out sounding harsh. Because she again has a disability of some sort. So I sit I'm comfortable, she's nice and really is trying. I sat there for 2 1/2 hours getting my feet done and again no one said anything. By the second hour I ask is this real and approximately how long does anyone working there think it'll be before I'm done. I watched 2 people get 30min pedicures while I was there. No apologized for the inconvenience. I stayed and got my nails refilled (gel polish/ gel nails) although I was sooooo late for my evening activities. My nails looked beautiful but then the two index fingers broke and a middle finger. I sat in the nail salon for 3 1/2 hours for my nails to not even last a week. If you're bored and have all day go sit and smell chemicals and then pay your hard earned money by all means go there. But if you just want nice neat clean nails at a normal pace then don't go. You will regret it!! read more

Helen's Nails & Spa - How incredibly slow the service was - Nail Salons Near Me - Pikesville, Maryland

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You can't beat a $23 pedicure. The staff is friendly and takes their time to make sure they do a good job no matter how busy they are. Helen also takes the time to get to know her customers and keeps the nail salon very clean. There is also plenty of parking. Highly recommend. read more

Helen's Nails & Spa - Nail Salons Near Me - Pikesville, Maryland

Helen does a great job. It's a clean salon with a reliable staff. I am always happy with the results. Prices are reasonable too.

So great! The reviews were right. Definitely call ahead and set aside time but it's so worth it! Great job on my gel mani & good price! I'll be back :) read more

Helen's Nails & Spa - Gel mani :) - Nail Salons Near Me - Pikesville, Maryland

Made a 2nd appointment to see Helen. She always exceeds my expectations! Found my new spot. I would say Helen takes her time and pays attention to detail. You can truly tell she loves her job. Their salon provides a great atmosphere and is very clean and welcoming. It's safe say I will be coming back in two weeks read more

Helen's Nails & Spa - Nail Salons Near Me - Pikesville, Maryland

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Have been here twice before, but went again recently. I have to say their hygiene is a MAJOR concern. Helen pulled a cuticle trimmer out of her drawer. Clearly had not been washed or disinfected. The brushes sitting on the working space are also gross looking. Probably have never been washed either. Definitely will not be returning. Hope I don't get an infection! read more

Awesome dipped French manicure; totally perfect and at a great price. Usually you get what you pay for--you pay less and get less. Helens is an exception of great value, great service and attention to detail at a nice price. My new favorite. read more

Helen's Nails & Spa - Nail Salons Near Me - Pikesville, Maryland

Helen is the best! If you are understanding and patient she is worth waiting for. By far the best deal in Baltimore county.

Very poor job on the SNS nails. Already coming up at the cuticle after 2 days. Extremely disappointed. Will not be returning.

Helen and her team are simply lovely! After a long week on the road during a business trip my colleague and I found Helen's en route to an event. From the pedi, to manicure, to eye brow wax - everything was done with such care and attention to detail. It was a peaceful shop filled with a small team that truly enjoy their work. If I lived in the area this would no doubt be my go to place! read more

Helen is so nice. She is the only one working with some assistance from her husband, so be patient and kind. She comes from Le's Nails in Pikesville and brings lots of experience. I've never had a problem with my gel manicure chipping and the pedicure always leaves my feet so soft. She's open seven days and week to assist you with your needs. read more

I went to Helen's nails for the first time a few months ago. Helen seemed nice and she did such a beautiful job! So I made an appt with her two weeks later. Except when I got there, she had just taken someone else. And so it went- I would always make an appt, arrive on time and Helen would need 10-20 mins to finish someone else. Most recently, I made an appointment to have both my lashes and nails filled in before my husband's 30th Birthday party the following day. I knew there would be a lot of photos taken and wanted to look nice. I sat for 30 mins past my appointment time. Then, Helen told me I could go back to the room where my lashes would be done. I sat for another 15 mins. When I stuck my head out to see what was going on, I could see Helen up front chatting with the client she'd just finished (during MY appt time). So I went up and told Helen that I was going to have to leave for my next appt. She told me the problem was another employee had been using the room reserved for lash and waxing services and there was nothing she could have done.... Um, you're the owner and part of setting an appt is not just making sure YOU'RE available but also reserving the space/tools needed to preform the service. But she PROMISED me if I went back and laid down she'd be right there... Desperate to have at least my lashes filled and with no other options, I agreed. I went back to the lash/waxing room and decided I would give Helen 5 more mins. The 5 mins passed and I was still sitting there alone. So I walked out of the room and through the salon to the door- there was no sign of Helen anywhere. I called her to make a complaint but she just kept repeating that someone else had gone in to use the room and there was "nothing she could do"... She didn't really apologize or even seem to understand why I was upset. I tried asking her why she would give me a lash appt (that I'd set up a wk prior) without also making sure to reserve the room we could not do the service without. Or at least looking at her appointments for the day and telling her staff not to use it at 3:00. Of course, she just repeated that someone else had gone it and there was nothing she could do. Even if that were the case, AFTER the room was vacated, I STILL waited 20 mins while Helen finished the pedicure she must have started just before I came in for my appt. Every business owner needs to make money but in this case, it's pure greed. They'll make an appt but it's not honored- if a walk-in comes in just before your appt, they'll take them regardless and try to make money off you both at the same time. The result is that both customers get sub-par services and wind up sitting for them twice as long as they would have! read more

Great nail place, but there's only 3 employees. Service is soooooo slow, for a gel manicure and pedicure I was there for 2hrs and 15mins. My nails looked good but I won't be back due to their slow pace. You HAVE to have an appointment otherwise who knows how long you will be waiting. A plus is that you can leave the tip on your credit card, great for people who never carry cash. read more

I just came here for the first time. The place is nice, very clean but not fancy. Helen and her husband are so so nice- very respectful, personable, and professional. They did a great job with my pedicure and gel manicure, and they tagged teamed me to get it done faster! read more

Oh my goodness this place is amazing! The people are incredibly nice and they do a fantastic job. I have not done a walk in yet because I've heard it's too busy for that but I've never had a problem making an appointment. The materials they use don't peel or lift. If the color does chip they fixed it for free for me. They don't mind taking credit cards or putting tips on credit cards. All of the technicians are gentle and don't rush or skip corners. I highly recommend this place to everyone. read more

I walked in and was taken right away for a pedi. I'm sure they would prefer appoints but walking in was no problem. The staff are very courteous; the shop is clean; and my toes look great! Will definitely return. read more