We had a rubber dog toy go down a drain and completely plug it up. We had tried to "snake" it,…read morehook it, but to no avail. Mr. Donahue and his assistant came out early in the morning and took care of our drain within a few minutes. I know he had four other clients to take care of that day, it was hot and he had four other air conditioners to fix for other people. I am glad he could squeeze us into his busy day and take care of us so promptly. He drives around an old classic truck which is just cool.

They did a great job. Came in on budget and cleaned up af er the job. Recommend highly.read more

From the owner: At Full Time Heating & Cooling, we don’t just repair HVAC systems, we provide comfort and peace of…read moremind. Based in Watertown, MN, and serving the West Metro area, our family-owned business is committed to delivering honest, reliable, and affordable heating and cooling solutions for both homes and businesses. Our mission is simple: repair when possible, replace when necessary, and always act in the best interest of our customers. We value transparency, fair pricing, and exceptional service to ensure your comfort year-round. Explore our services to see how we can help.

I wouldn't hire any other service. They are on time, there customer interaction is comprehensive…read moreand on my 4th year of maintenance and it is always a good experience.

We hired Avid to install a new air conditioning unit. The train unit is fine but the installation…read moreservice was poor. I asked one of the installers if he would wear a mask when he was inside. There is someone in my family immunocompromised. He said masks are no longer needed and I asked him if he was vaccinated and he said no, I don't like shots. He then said he doesn't like wearing masks. He did not even have a mask with him. The other individual said we could all say we were vaccinated and no one would know. CDC guidelines require masks if you are not vaccinated. I expect Avid to follow the CDC guidelines or at least require their workers to have masks available if needed.

Highly recommend! Quick response…read more Professional Quality work Cleaned up & took precautions Had the furnace replaced and couldn't be more pleased!

Do not trust this company!!!! I have never in my 70 years been treated so horribly than I was by…read morethe "sales guy" today, I believe his name was Sam We were expecting an inspection for the work they did, but he showed up instead

DNA Heating & Cooling is a responsive and reputable company who I trust with all of my home heating…read moreand cooling concerns! We were recommended to contact DNA when our air conditioning unit started acting up and Dana answered right away and was able to come out to our place the same day to check out our concerns. Dana was kind and took the time to educate me on the air conditioning unit & furnace so that I could take the necessary steps to better ensure longevity of both units and reduce the need for future servicing of them. He was able to address our concerns quickly & informed us of future expectations for the unit and current anticipated costs associated with repairing / replacing it. Dana's prompt communication and expertise are invaluable and I cannot recommend DNA enough! We are so grateful to have a heating & cooling company that we can trust and rely on.

DNA has worked on my HVAC systems multiple times over the years. I wouldn't hesitate to recommend…read moreDNA to anyone that needs any sort of heating or ac work done. They are super knowledgeable and honest.

We reached out to Vann Heating & Air for a standard furnace tune-up and were able to get an…read moreappointment rather quickly. They had great communication and even let me know when they were on their way to our location. The tune-up was completed in an efficient manner, so no complaints here! Little bit high on price for a tune-up, but I wasn't searching for a bargain. We will probably call them again for next year's tune-up.

Pete and Kate at Vann are extremely kind, professional, timely and trustworthy. Our furnace went…read moreout and they came out quickly to help. Pete has a ton of experience and is a fantastic person. He cares about quality and will not shortcut. Thank you Vann Heating and Air for your great service.

I had a heat pump installed. The installation went well, they walked me through everything and then…read morethey helped with the rebate info. Overall a great experience.

Their estimate for AC / Furnace replacement was almost double the others I received. This company…read moredoes the bare minimum - and gouges their customers. Pushed for replacement - told me they couldnt repair - when - i called a different company - there was NO PROBLEM as they suggested. I paid to be part of their "happy home club" - and there was zero advantage. If you like to be gouged for poor service - pay for a club that gets you zero benefit... and be overcharged for every single service - call this company. Ultimately the management is not concerned about a happy customer in the end- just that their pockets are lined.