This store is in the downtown Market Square in Lake Forest. I was greeted twice by the staff in…read morethis store stocked with high end cosmetics, soaps, candles. I bought some Osea products (I've bought from the line before), but unfortunately the skin mist makes my skin itch so I'll have to return it. Hope that goes well. They gave me some free samples. I might not become a regular customer but the products here are luxurious and high quality.

I love this team, Paula, Katherine, etc. Thank you for making beauty fun. It is a pleasure always.read more

I actually like the selection this beauty supply store has to offer. They have a wide variety of…read moreoptions to choose from and the prices are reasonable. They have some type of sale or discount going on every day and you can build up points every purchase to get money off. I pretty much always find what I need. If I need help with something the workers are usually pretty helpful about pointing me in the right direction. The parking lot isn't super big so when it is packed waiting on parking is annoying or trying to find nearby street parking is a hassle. Otherwise this is the my go to store

This has to be the worst customer service place ever. There's a depiction of a black woman in their…read morelogo . Even though they are all of Asian descent. I come here because it has the biggest variety in the area but never have a good experience. Spent 100 here on Saturday. Had extra hair to return because the policy states returns are taken up to 7 days after purchase. I come in and the employee says he can't do returns but he can do exchanges which are the exact same thing. He then says only the owner can do returns . Which is not at the store. He says they'll be back within 30 minutes so I wait. He and the other cashier then start speaking another language about a "return" . All while I continue to wait on their manager. I would not recommend this beauty supply to anyone. I can't wait for another one to open in the area. Because they've been doing bad business for too many years.

I love RL, it's such a professional and upscale establishment. I've received care from Dawn,…read moreMichelle and Jen. I'm not someone who is often impressed, but these women are truly exceptional! Dawn is a wonderful injector. A+. She's so knowledgeable, experienced, professional, and has a lovely bedside manner. She's offered wonderful advice and treatment due to my Botox/Tox A resistance. Michele is an outstanding. She manages patient care, assists in procedures, and billing-all effortlessly. Michelle is a ray of sunshine. I was treated by Jen yesterday for laser, and also can't say enough good things. It was the best laser treatment I've had. I was thrilled with all the education, information and guidance she provided. Worth every penny! I'm so glad my friend referred me to RL. I'm only disappointed I didn't switch practices sooner.

Well overdue review for Dr. Morno, Dr. Bahkos and their staff. To preface, I'm a licensed…read moreesthetician myself and previously worked for a cosmetic dermatologist so have had my fair share of different providers take care of me. I've been seeing Dr. Morno for a year or so, for Botox and filler. She is amazing! I've never been so happy with my results, she is humorous, very smart and kind. Listens to my likes/dislikes. Such an artist! She has amazing credentials as an Allergan trainer and experience as an ocular surgeon. I would not go to anyone else for injections moving forward. She also performed a session of microneedling/PRF injections under my eyes and the results are fantastic. I've scheduled another session. I would trust no one else with my under eye. 10/10! I can't say enough about her. In addition, I visited Dr. Bakhos for surgical removal of a lesion right on my cheek and the results healed beautifully. I would highly recommend both of them, whether you are needing a surgical treatment or simply visiting the med spa. Both med spa and surgery offices have the KINDEST, most professional staff. These treatments are not the most fun and someone is there every time holding your hand. Everyone I have met has been patient, kind, communicative and so well educated on procedures/processes/outcomes. Shoutout to Alicia, Alexa and the awesome assistant who worked with me during Dr. Bahkos procedure. Highly recommend for the best service and results every time. Do not hesitant to visit RL.

This place has changed. No one is happy and they all take breaks at the same time. What business…read moredoes this and closes for lunch and mid morning snacks!!!! We have switched to Isco

There is one particular pharmacist there and every time he's on duty, issues arise needlessly…read more Twice within a year, they made mistakes claiming there was a problem with my insurance when in fact, the pharmacy didn't process the order properly.

Very knowledgeable , and so many products. Great local access to human hair, as well as synthetic…read morefibers period and enough wigs You're guaranteed to find the perfect one ten out of ten highly recommended

Just bought a human hair wig here, the taupe one. I'm sure they remember me coming in to spend 220…read moredollars on the hair. All they want is The money from you because I asked her what kind of hair the wig is? And over and over again she tells me it's 100 percent human hair. I get home put a conditioner in it for human hair wigs, I cut the lace and put the wig on. after about trying to fit it on my head and placing it right and I put a low heat on it. This wig IS NOT human hair, it's definitely mixed with synthetic hair. I started to flat iron one side and immediately I felt a difference and stopped. I am so pissed they scammed me but they won't hear the last from me on this. How the hell does a human hair crinkle right out the box on 200 degree heat is beyond me! I took a video of me even flat ironing my hair while videoing it and one side is course and nasty. This wig is gross and useless. If anyone wants to buy a wig don't buy it from here. I was told don't buy from shops but I was foolish, I'll stick to my online seller not this fake crap. Can't believe I even have to write such a review when I loved the wig then BAM this happens. Definitely was robbed If anyone wants to email me for a video

I really struggle with Ulta and being a regular customer…read more Now, don't get me wrong, I love beauty products, I am a VIB Rogue at Sephora (meaning I spend entirely way too much money on beauty products), however Sephora does not carry everything I use. Hence I still find myself shopping Ulta from time to time. At this location I rarely find items I want in stock. I don't have time or patience to keep returning or checking other locations, so I find it frustrating that products are constantly out of stock. Routinely I only find about half of what I am looking for. This holiday I went while shopping for some gifts. The store was in complete disorganization. Example: items for nails were in no less than 4 completely different sections. I get cross shopping concepts and so forth, I worked in retail for years, however this clearly is just poor organization and presentation. I asked for help numerous times and each time my questions were met with clueless stares and having to ask someone else and still not getting an answer. The only person who was helpful and knowledgeable was a sweet girl in fragrance who could have been Elle Woods cousin from Legally Blonde, she knew her product and was very friendly. Overall, I find it harder and harder to return to their stores. Maybe I should switch to online exclusively but with beauty products that nearly defeats the purpose. Hopefully they can make some changes to their inventory and stock practices. Based on what I have read about their company's expansion plans I sure hope so, because with these practices and expansion on top of that it will likely just get worse. We shall see.

From shampoo to skincare Brandon (the manager from Gurnee who was there for a training) was…read moreamazing! He asked great questions and qualified his advice with solid recommendations. An asset to your team and a strong leader.

Place is in Gurnee, in a deserted office building, hidden away. Lot looks like it hasn't been…read moremaintained in a decade. Office has odd mix of chairs, and long waiting time. The doctor has a weird method of applying Botox... laying flat on the table... waited got a rush job, lame attempt to upsell, and then my eyelids were more droopy after I left... I get lash extensions, they never hit my eye fold before. Have proof. Tons of SnapChat selfies. Went back 2 weeks later to have them fixed... the responses, in chronological order... nothing is wrong, they can't be fixed... and just wait until it wears off. So, essentially, denial, incompetence, and then you are SOL. Thankfully, Groupon credited me.

Since my crow's feet on my 51 year old countenance had been increasingly of concern to me, I got a…read moreGroupon for 20 units of Botox for $149. These units lead me to Dr. Vlad Panine. Situated right between Red Robin and Gurnee Hyundai on the corner of Grand and Hunt Club, he's right around the corner from my house. A board certified dermatologist, Dr. Panine can also work on age spots, bumps, and many other little nits that bother you. He takes insurance for regular visits. Alas, my insurance doesn't cover erasing years from my face, so I'm sticking with paralyzing my muscles for now. I'm happy to report that three small pricks on each side of the corners of my face which was numbed for about 15 minutes under an ice mask has COMPLETELY eradicated my crow's feet. That's certainly worth the price. There were no side effects. It took a couple of days to really work. I just wonder how long it will last? Surprisingly, nobody noticed, even my husband of 32 years. You'd think he would have memorized every detail by now, but no. Doesn't matter! I can tell, and that's who matters in the end. What wasn't the most pleasant was a wait of 45 minutes after checking into reception on time. When I asked the attendant how much longer, I was whisked back to treatment room within 5 minutes where a very friendly and attractive attendant briefly chatted and gave me the mask to numb my face. Dr. Panine was no nonsense. He didn't really consult with me. I told him that I wanted my crow's feet done and he did it in a matter of 10 minutes. He also told me that this little patchy dry spot on my temple was not cancer. Hoo-ray! I'd heard about the slippery slope of plastic surgery, botox, and fillers so I guess it's no surprise that I'm increasingly bothered by the remaining wrinkles under my eyes and the deep nasolabial lines around my mouth. I sense more botox in my future and possibly a couple of vials of Juvederm to shave a few years off my face. I promise I'll stop before Carrot Top syndrome sets in.