I bought a $43 CBD vape from this store and later found out there were no verified lab results or…read moresafety info for the product. After researching the brand (RA Royal), I became concerned about possible quality and health risks. I went back and tried to talk with the staff calmly, but they refused any refund or exchange just because I had opened and tried it. I expect vape stores to sell products that are safe, transparent, and lab-tested, not ones with vague or unverifiable claims. Disappointed by the lack of accountability and support when I raised a legitimate concern. I won't be returning. If you're shopping here, do your own research before buying anything, especially expensive items. Not all products are what they seem.

Wonderful experience. I usually go to the location in gates. I was around Greece and went to that…read morelocation. The lady working there absolutely amazing, always smiling and helpful. Enjoy coming to this smoke shop just to see her happy and bubbly face!!! I will for sure come there again!!

Great selection of products, from pre rolls to edibles to drinks and more. Everyone working there…read moreis always so helpful and friendly, and super convenient with the online ordering and in store pickup!

The service and selection at Good Life is outstanding. The staff is super knowledgeable and…read morefriendly. I highly recommend this place.

The most customer friendly cigar store in Webster. Amazing selection and astounding prices. Chris…read morehas to be the friendliest and knowledgeable cigar host around. From the moment you enter their shop, it is clear that JQ Cigar Hut is focused on providing premium leaf cigars for the aficionado from around the world. Yet they also provide the casual filler "golfing" sticks for the seasonal and occassional smoker and run incredible promotional discounts. They have an impressive selection of global premium cigars. Their prices are very competitive, and the crew specializes in Nicaraguan premier and off-brands. Nicaragua has superseded Cuba in complexity, quality, and finesse as most of the Cuban cigar houses relocated because of the incredibly rich volcanic soil, perfect temperate climate, and economic incentives. No-one in Rochester understands the intricacy of balancing cigar excellence and price better than John, Jim, and Chris.

Super friendly and helpful staff! I'm not a cigar smoker but I was given good pointers when buying…read morea gift for a friend. Good selection and good prices!

I was searching for a cigar,. A Cuban like cigar. Well, the…read moreclosest I got was to this very nice cigar factory. The gentleman was very helpful and guide me to their closest samples. He explained to me that all cigars in the shop were their own. I requested a particular type and he recommended Corojo. He offered to cut it for me. As I lit it later, I was pleased. I'll be back.

You ever go out into the frigid Rochester air to shovel, only to come in 45 minutes later…read moredesperately craving a cigar? No? That was 100% me this morning! When the (very) occasional hankering for a cigar comes my way, or I am going to a party (in the before times) where I know cigars will be appreciated, a stop at Santiago's always leaves me smiling. This place has EVERYTHING. I was first introduced to the team here at Santiago's during the Blackfriars production of Anna in the Tropics, where we had live cigar rolling for some of the evening shows. They have the expertise and a huge breadth of experience to answer your questions, and provide you with the exact celebratory smoke you're looking for. I tend to go for the alcohol infused/scented cigar options, as I am usually enjoying a cigar alongside a celebratory drink of some kind. My partner and I adore the Makers Mark cigar, and I am a sucker for anything red wine infused. They do custom bands for events, live rolling, and have nice detailed descriptions of their cigars on their website. If you are new to cigars, this is the absolute best place to dive in for the first time. Such helpful staff members with literally zero judgement, they are there to guide you along the way. They will cut for you if desired and send you on your way! They weren't open (yet) when my cigar craving hit this morning, but I am looking forward to stopping by ASAP and grabbing some goodies to enjoy here at home. Much to love to this amazing shop!

My new favorite shop! Fantastic prices and selection, plus an awesome staff. Love it!read more

This place is low-key garbage if you purchase something online and they're out of stock ... they're…read moretechnically going to screw you over. A lot of establishments forget that they're selling medicine not drugs. If you want to be a trap lord do it yourself?

Good service, selection and prices so low. The angry goat is the place to go…read more The angry goat is the place to go.

Disappointed in the selection & staff who couldn't stop bragging about growing their own…read more Rochester has so many better options.

The owner is very friendly and professional they have great service I recommend then for you thc…read moreand CBD needs also online services