They put 283 miles on my Jeep while they were servicing it. Make sure you check your mileage when you drop it off and pick it up. Someone from the shop drove my car. They could not give me an explanation for why so many miles were put on my car. I would not use this shop! read more

Scott and his team were excellent! They went the extra mile to insure I was more than satisfied. The finished work was top-notch; I would recommend Hendrick to anyone. What was cool was that Hendrick sent me emails as my car went through the process. This provided me with the latest status at all times. Also convenient is that there is an Enterprise car rental office right in the same building. read more

Terrible experience so far at Hendrick Collision. Would not order my parts until the insurance check came in. I signed a check over on 3/17. By April 4th the parts still not in. I'm told I need to wait another week after the parts come in to get the repair actually finished. Original estimate was one week on the parts. They feel there's nothing further they can do. So, they have my car, my money, and no idea when the parts will come in or the repair will start. I needed to get this done before I moved out of state for a job, so I could ship my car. I've had to complete my move in the meantime, and I'm still waiting for the actual repair to start. I thought the process would be smoother because this is the dealership where I bought my car. No such luck. Nightmare. read more

Terrible communications and time estimates. Left messages from Thursday until Monday about status of car with no reply. Tuesday more of the same but with the receptionist saying someone will get back to me that day. Never happened. She would also not put me on the line with anyone else. When I did hear they said my car would be ready the upcoming Thursday and it wasn't ready until the next Tuesday. All told over 2 weeks in the shop. Too many other places to do business. Try one! read more

We were rear ended on Rt. 55 after picking up our daughter and her two small children from the airport. Our mini van was towed to Hendrick Collision Center per our insurance company's instruction. Our daughter and her two year old son had minor injuries and were transported to an emergency room. This was five days before our younger daughter's wedding. We were traumatized and were in the mist of several wedding related activities. The manager, Pete, from Hendrick contacted us. He worked out the details to arrange a large rental car for us from Enterprises which is co located and helped us with insurance related things. The manager kept us informed of the progress. Thankfully, we were able to move on with wedding activities without much interruption. There is no good time to have an accident but if we have to have a crisis, it is nice to deal with compassionate professionals. Our van was determined to be a total loss, so we cannot comment on the quality of Hendrick's repair work but we feel confident they would have done excellent caring thorough job. Thank you, Pete and Hendrick Collision Center! read more

Terrible service here! They kept my car in a month. Every time I call in, they said almost done. When I stopped by to ask about my car status, they gave me the key to drive my car home. I saw my car nothing done at all. They did not even touch my car !They said they would call me to bring my car back. No, say good bye to Hendrix collision center! read more

WORSE CUSTOMER SERVICE WE HAVE EVER HAD. The manager was RUDE, LIED, WALKED AWAY, refused to discuss the claim/repair, refused to speak with our family member who had been dealing with them, went around us to our insurance company behind our backs, and tried to charge us nearly $1000 more than we had been told the final bill was. He told us to "go work this out with your insurance company and then come back," but the claim had been settled with us weeks ago. AND, bottom line, HE WAS WRONG. The bill was what we said it was. Very upsetting to our entire family. NEVER AGAIN!!!! read more

In June my son was in an automobile accident with his Chevy car. The tow truck operator recommended Hendrick Collision since it was a Chevy vehicle and Hendrick has a Chevy dealership, and it was not too far away. Boy do I wish I had read some of the reviews before taking it there. The people are nice enough, but it is extremely difficult to get a status update on the progress of the work. Also, it took them several weeks to order and obtain a part for a late-model Chevrolet vehicle (2014) - that is pretty unacceptable in my opinion. When I was able to get updates via email (through my prompting), there were plenty of excuses. I was told that there were delays getting the work done because they "only had one lift and it was being used." What?! You are a major collision center but you can only work on one car at a time when a lift is needed?! That makes no sense. It took a full two months to fix the vehicle, which really did not have that much damage. Some of that time can be attributed to periods of waiting for the insurance company, but I would say only a couple of days here and there. While we were waiting for them all this time we were racking up rental car charges, about which I kept reminding them. And to top it all off, a few days after we picked up the car the check engine light came on. Another shop felt there was a very high likelihood that the issue was directly related to the work that Hendrick did. This was definitely one of my worst experiences with an auto shop. I would never take a vehicle there again. read more

In 2010 I was in an accident (my fault) and i went here and they took care of me. The results seemed okay for the most part and service was good. In December 2012 a deer went hood diving on the same car. Allstate told me they work with HCC all the time as that was my preferred place of service. When I went there the guy told me if I can I should come back at a later time because it would be January before they could get me in. I appreciated them being up front so i came back late in January and was told that because I would need new Saab parts and they were out of business it would be hard to get, but they would call me. February I3 I still hadn't heard anything and a guy backed into me. Again Allstate said they were cool and since the repair from the first accident wasn't complete yet they'd just lump it in as one claim. This time however Allstate checked on local availability of the hood, headlight, and quarter panel that were needed and they were all within 30 minutes of the shop. March 6th i went to another shop that was recommended to me, March 8th I was told I should be able to bring the car in on the following Tuesday March 12th and I had the car back on March 18th. I can't express how disappointed I was with Hendrick Collision. At the least I expect communication and I had to initiate it each time. Oh and here's the kicker, the shop that did my work got the parts from Hendrick because they said it was there, but not listed as being held for anyone. Great way to conduct business Hendrick. I usually try not to let one bad experience turn me off of a business, but 3 - 4k repair work is a little too much to say "ok, i'll give them one more try". read more

Thanks for making a miserable experience (getting rear-ended) as pleasant as possible. I worked with Tony in getting my Honda Accord repaired. He was polite, got the parts in quickly, kept me informed & provided a great repair job. The front desk girl (forgot her name) was also so pleasant & nice to work with. Thanks so much! read more

I experienced poor customer service, just trying to obtain an estimate. We kept having to reschedule because the appropriate person wasn't there, and then they told my insurance company that I had missed my appointment (which was not true). When I finally was able to schedule an appointment when the right person was supposed to be there, he wasn't there after all, and the gentleman who did help told me that he would send "the best estimate that [he] could." Neither I nor my insurance company ever received the estimate. I'm glad I found out about this poor customer service before I let them start repairing my car. read more

these guys ripped me off... i had my insurance company pay for some work out there and they messed up the door trimming... i brought the car back and they said "there was nothing they could do"... read more

Our family unfortunately found ourselves in a position of needing the Hendrick Collision Center after being in a bad car accident. We have purchased all of our vehicles from the Hendrick family over the last decade so sending our vehicle to the Hendrick Collision Center was a no-brainer. A few weeks after the accident we found ourselves in limbo with the insurance company and in a bad spot. The Collision Center team jumped in, contacted the insurance company and became our advocates. When we felt frustrated and defeated as just being another claim with the insurance company, the Collision Center team did everything in their power to take care of us. They went way above and beyond their obligations to us and made us feel heard with our concerns and pushed for a solution. In a time where we felt overwhelmed the Collision Center team was on our side to bring us the peace of mind we needed during this time. I can't recommend them enough! They are reliable, trustworthy and will take care of you and treat you with the upmost respect. If you ever find yourself in a position where you need repairs done to your vehicle Hendrick Collision Center should be the first place you call! read more