I took my car into Hendrick Honda because my air conditioner stopped working. From the time I walked in and met my service agent (Jeremy Bailey) to the time I left with my repaired car, I was treated with the utmost care and respect. Mr. Bailey explained everything to me in detail and provided excellent customer service! I was thankful for the shuttle service, as well. Hendrick Honda has the best service department in the Upstate!!! Thank you Mr. Bailey. I hope your employer knows what a treasure they have in you. read more

Bought a pre owned 2017 Buick Regal from Hendrick in Nov '25. Have experienced a couple of minor issues with the car. Each time the Hendrick service department was up to the task. I was treated professionally, courteous and with an exceptionally high degree of customer service. My purchase and service experience with Hendrick has proven they have an excellent customer service culture. Good people Good leadership a pleasure doing business with such a well run dealership read more

5/3/25-IT HAPPENED AGAIN!!! I went in for an oil change, waited almost 2 hours.Checked my car the next day and the oil change was never done!!! I can't make this stuff up. No tire rotation, no fluid fill, no new oil filter! They added oil in the car but that's it. I wrote on my tire so I would know if it was moved and it wasn't, yet the paperwork I received said it was all done. This is the 2nd time this has happened at this dealership. I finally spoke with the manager whose response was "that's interesting" and told me to bring the car back. That would be easy to do if I didn't work 7 days a week and live almost an hour from the dealership. I took off work to get the oil change all for the service to not me done!!!! I shouldnt be inconvenienced and expected to take another day off to wait another two hours at a dealership that should've did the job the right way the first time. I've been a long time customer of this dealership, this is the second car I've purchased there and I even brought my mom up there to purchase a car all to deal with this type of experience myself. I will never recommend anyone shop there again. read more

We had an excellent experience with BRAD. Highly recommend dealing with him for your sale. We did have a small issue with the van not being very clean despite the "detailing" the service department did. However, BRAD and management did an excellent job to ensure us the car would be in pristine condition when we came back- and it was. Highly recommend! We are so excited about our new Odyssey! read more

Great service department. Professional, polite, respectful, great communications. We'll continue bringing both our Honda's here for service. read more

BUYER BEWARE: HENDRICK HONDA SERVICE AT LAMBORGHINI PRICES I brought my 3 1/2 year old Honda CRV with 34,000 miles to Hendrick Honda (Easley dealership) for service because my air conditioning was not fully cooling. It turned out to be a slow leak in a hose. To diagnose and replace the bad hose I was charged $765 labor, $23 inspection fee, and $197 parts. THAT'S CORRECT, $765 LABOR AND A TOTAL OF $985.00 FOR A SLOW LEAK IN A RUBBER HOSE. I post this report not to accuse Hendrick Honda of doing anything illegal or dishonest. I WANT TO WARN CONSUMERS ABOUT THE EXCESSIVE PRICES AT HENDRICK HONDA, and to let Hendrick Honda know that they lose customers and credibility when they charge such excessive prices. I bought my last three cars from Hendrick Honda. I will service and buy my vehicles from another source in the future and warn you to do the same. read more

The service department is the best. Always keeping my car in great road condition. Rodney Shirley is fabulous. He always takes time to explain in terms I can understand. I have always enjoyed my interactions with him. Today while having my fit serviced he and the men in the parts department were more than willing to help me with an unexpected difficulty with my civic. I needed help with a stolen tire at my 2950 East North Street Apartments. A thief took my tire and replaced it with an worn out donut. They directed me in finding a rim. They made a stressful situation easier. Thank you for your help. You were there for me. read more

I purchased a Hyundai Tucson from their dealership in August of 2023, after having the car for 7 months the car has been continuously in the shop. I took the car to them for the check engine light and was told I had to take it a Hyundai dealership. I done as I was told and the car has spent the last 3 weeks in the shop. I done what Hyundai suggested and took it back to Hendricks Honda and wanted to trade it back in but for a vehicle with no higher payments. They told me that could not be done because of the negative equity which their company created for me. In only 7 months I have 8000 dollars worth of negative equity because they took advantage of a mother looking for a car for her family in need of transportation. I was very disappointed that they couldn't even be bothered to find me a payment of what I currently have $671. They offered a monthly payment of $787. I wish someone had told me to be careful of the way they jack up prices on their vehicles because 25 miles down the road I can find the same vehicle that they have 3000 dollars less. I need a new car and a lower payment and I hope that they find a way to assist this customer. For future purchases I will go to dealerships in Spartanburg or Anderson. Hendricks Honda does their customers wrong. read more

Perhaps I set my expectations too high, but I was lied to repeatedly and taken advantage of at this dealership. The sales manager was abrasive and pushy, and I can't quite explain why I signed on their line. I will be getting all of my service done at Fred Anderson Honda after my experience here. read more

Terrible experience PSA - Do NOT purchase a Honda! We purchased a new 2022 Honda CRV 4 months ago from Hendrick Honda of Easley. This is my 3rd time purchasing a Honda and my 2nd time purchasing directly from Hendrick Honda of Easley. I drove the car 9,000 miles, and it broke down on the interstate Friday while we were traveling to FL for my FIL's memorial. (The car vibrated and started slowing down and the engine light was flashing) It was towed to the closest dealership in Macon GA, we spent 4 hours there for them to tell us nothing is wrong with it. (They gave it back to us with strict instructions to get gas. The gas light was on when we got the car back) Drove on, to Gainesville FL, all seemed to be fine. Start home Tuesday morning, drove 30 minutes and it happened again! Its now towed for the 2nd time to Lake City in FL, we sat off the interstate for over 2 hrs waiting on the tow! Nothing wrong with it.... In the mean time I have contacted Henrick Honda of Easley and texted with the employee (David) that sold us the car originally. From service to manager they were aware of the problem and that we would be arriving in the service department at 8:15 AM. After waiting 2 hours I went to search for someone for an update. As I stood for almost 5 minutes and counted 9 employees in the room, someone finally asked if I needed help. They also can't find anything wrong with the vehicle. The only option they give us is to buy the car back SIGNIFICANTLY less than purchase price. The representative (and I quote) "That's the best we can do." I question his reason. "We have to do what's best for the company," THE COMPANY WASN'T STRANDED TWICE ON THE SIDE OF THE ROAD IN A NEW VEHICLE PURCHASED AT THIS VERY LOCATION!!!! Not one mention of we want to help you guys get back on the road safely. NO customer appreciation or loyalty at all. I've been loyal to Honda since 2010. NOT ANY MORE! We waited for them to write a check, and we had to have a Toyota dealership! Final result in comments. read more

Let me start by saying this review is strictly for this particular interaction that I've had with Hendrick Honda over the past two days. I initially took my car in for a loud hum and an oil change. After a two hour diagnostic, I was told my transmission was bad. They provided me a price quote for the repair, offered a rental vehicle while mine was in the shop. A week later- the service mgr called me and left a voicemail stating the rotors needed to be changed on the vehicle to which I declined. I pick up the car and at pickup, the service manager then tells me that a wheel bearing is also bad. As i drove the car, the loud hum was still present and I returned to the shop and THEN I'm told the loud hum was due to the wheel bearing. So, my initial issue- the loud hum, was due to a $120 part, not a $2000 transmission- the two most expensive options were given to me (transmission and rotors) but never the wheel bearing. The service mgr refused to honor my dealer coupon on this service because he said he had to get special authorization for this price for the transmission (10% coupon- total would have been $190.00) but I could use it on future service. He was trying to make it seem like he was doing me a favor with the price when that was the original price quoted- and he didn't need any kind of special authorization to quote that price for me. When I was called on a Saturday at 1p to state my car was ready for pickup, I was at work and would get off after the shop closed for the evening. Sunday they were closed so first thing Monday morning when I returned the car, the service manager stated he ''waived' the extra day fee for having the car when neither him nor the agreement signed stated there would be any additional charges if the loaner was brought back after I was called upon service completion. After leaving the shop, the service mgr calls me back and states they can offer the wheel bearing without any cost for labor, just the cost for the parts. I inquired about two additional items: 300 additional miles on my car and a quarter tank of gas when not only did I leave my car on full when I dropped it off for service, I also returned the loaner vehicle with a full tank. The service mgr said that the car was driven 300 miles to test the transmission- 300 miles is extremely excessive especially when the recall engine was replaced in 2015 (by the same Hendrick Honda) and not even a full 20 miles was driven during the engine replacement. He did also offer me a full tank of gas when I brought it back and stated the process would only take about 45 minutes to 1 hour to complete. I bring the car back the next day at 8:45a for the wheel bearing service. After speaking with the service mgr, he insisted that he told me about the wheel bearing when he called me but he did not. The voicemail that he left also did not discuss or mention the wheel bearing. So again, not only was the root cause not corrected, the manager still insisted that I declined that service and he never informed me that the hum would still be present in the car until after I brought it back asking about it. He definitely called about the addition of the rotors, though, but never the wheel bearing. He did offer a car wash, free of charge too- and I accepted at first, but with the length of time and the weather, I asked him to omit that service. Again, the service manager did not want to honor the 10% coupon because he said they are taking care of the labor. The total amount for the 10% coupon on this service is literally $12.00- so he did finally agree to take the 10% discount off. Now, three hours later, I'm still waiting for the completion of my car and the service manager was slightly agitated that I asked for a time frame because he quoted me 45 mins to 1 hour. If he was unsure, no time frame should have been given. I now have to call into work as late- because no loaner vehicle is available for the day & they offered a shuttle to drop me off at work, but because I get off at 8:30p, the shuttle could not pick me up. Frustration at its best. Update: car fixed but they forgot the gas. "Next time we owe you a tank." Not sure there will be a next time after this. read more

What a waste of a day!! I come to this dealership with my husband and my 4 year old son, for ONLY 8 hours to get treated like I'm NOT from America.. which I'm not, but a citizen. I come in with an approval from a lender, go thru the sit and wait, sit and wait, sit and wait.. oh and I failed to mention, my marriage is inter-racial, so I don't think they took too kindly of that. But after sitting there for almost 8 hrs giving them EVERYTHING they asked for, they tell me my income isn't correct on a APPROVED loan!! WTH!! So maybe they wanted to do the loan in-house or not at all? But why keep us there for a whole day on an approval, gas up the car we were intended to buy, and come up with some lame reason after they couldn't do what they needed to do, but never was honest with us about what happened. Then my lender says they never sent all the documents to them! What's really happening over here. Buyer beware if you bring your own financing! I have no trust there! I'll definitely go somewhere with someone who respect me and my time!! read more

@HendrickEasley On 7/6/2019 gave Dustin S. invoice from @HendrickBMW. Had to replace Valve Cover Gasket (you guys missed) & oil chng, bc O ring in an after market filter caused spray/loss & had to be cleaned. Need money back for cleaning from error/oil/grief. Left Dustin numerous voicemails, no callback. Making sure you don't forget me. read more

I own a 2021 Civic Type R and I had some serious issues with it due to factory defects. I took it in to Honda and Chris Frazier was my service advisor. Let me just say ill never be going back to anyone else. Chris Frazier is just fantastic to work with. He's communicated the problems effectively and kept me posted throughout the process. He will continue to have my trust and business and I will go on to recommend him to anyone with a Honda. Thank you Chris for your help! read more

Thank you Chris Brown for your help in choosing my car. You are a great salesman. Your help was very much appreciated.

*DON'T USE DAVID CHASTEEN AS YOUR SALESMAN* ~ The following is going to make your jaw drop. And any mods./managers of these reviews should actually fire him as he's not fit to the Honda standard... Yesterday, March 10th, I had the most jaw-dropping horrific (abusive actually) salesman experience of my entire life. David Chasteen is absolutely not fit to represent the Honda brand, and has shown his true colors of being an exceptionally cruel, ruthless human being of low integrity.. not to mention the complete lack of foresight as to WHY relationship building and to always remain courteous is important..see EXACT word-for-word phone conversation below, prepare to be shocked. The following happened on Wednesday mid-morning, on David's off day. This is how he treats people when no one is there to force him to act professional. The background: The day before, I casually walked over to the Honda dealer as I was getting my Nissan Titan looked over as I'm wanting to purchase a Honda Fit specifically. Being a car guy my entire life, I noticed a Miata in the very back of the lot that wasn't even put up for sale yet. He had no other customers in the store, it was just me on a non-busy day, the day I was in the store. So I walked in off the street and asked about the Miata. He got the info in a few minutes - I test drove both the miata and fit. I put a $500 hold on a Miata and was going to think on it overnight. I also test drove a Fit as that's the main reason I went to the dealer in the first place. During the "over night" phase of me thinking it over, I got an offer that would get me $2,200 more for my trade in or outright sale. Who wouldn't go with that? I called David the next day (on his off day, as he told me to do to his cell#) to tell him we won't be moving forward with the trade-in at this time as I found a better deal elsewhere and want more time to look at other Honda Fits so please refund the $500 deposit. Now, keep in mind I only saw the Miata and a Fit for a couple hours only 15 hours before. It's not like I led him on for weeks. Actual word for word convo: "I found a better deal elsewhere for both price of my truck and vehicle so I won't be moving forward with either cars". David immediately then starts to interupt and rebuttal me in a negative tone. - "Do you know how much of my time you wasted?" - "Take some advice, don't waste peoples' time" - "Take some advice from someone who's older than you" - "Forget my number, and never call me again" Those are just a few of the remarks David Chasteen gave me when I was very calmly telling him I had found a better price elsewhere. I don't remember everything he said because he simply blew me away at his attitude and remarks over the phone. If David had simply been calm and professional as he should have been, being he's in sales, I would actually use the Easley dealer for all repairs and parts as I take very good care of my vehicles and am a cash buyer. Hell, I would have maybe told David to keep an eye out for other Honda Fits during that conversation. But he immediately lost the sale when he started going off on me 5 seconds into the call. So from here on, I'm boycotting the Easley dealer entirely and going to Greenville all due to David's attitude; I'm not supporting a place period that helps a person like that continue doing sales with them. Here's a tip from someone "Younger" who's been a self employed 6 figure earner for 12 years in sales, David...Don't burn bridges especially with potential CASH BUYER customers. That's not good salesmanship and shows a complete lack of respect and business knowledge. *I'm still waiting on my $500 hold from my bank card to come back into my account and don't know when it'll be returned as David literally hung up on me. I texted him right after and he hasn't responded, period and I haven't had a call back from anyone from the Dealer as I called later that day and asked for a Manager. No one's returned my call.. read more

Ripoff and Lies. Brought a new 2018 Ridgeline and have had nothing but problems from this Dealer. Refinance my loan on it and request the refunds on my extended wars.. I have been given nothing but a run around. This has been going on starting in Feb. The week after the truck was bought. Was also told that the truck had options that was a bold face lie. Wish there was a zero rating on this because it has been earned. read more

Definitely don't recommend this dealer. Our wonderful salesman David took it upon himself to say he's trustworthy and honest then blatantly lie to my face about a feature in the car that was even advertised online and in the written specs. He later denied telling me he said it was available and said he doesn't write up the specs to post online. When I took it back to have him look at it, he refused to make it right. No moral obligation to give a shit about his customers despite the Christian postings all over his desk. read more

I always take my car to Hendrick Honda, 2016 Pilot. Amanda went over and beyond helping me that day. I had my husband, mother in law (with walker) and she even drove the car back into the service area so my mother in law did not have to walk outside to where my car was park. I also could not find the other head phone set to our entertainment system, and they found it in between the seats. Great service and great people! read more

This dealership's excellent customer service and willingness to go the "extra mile" (pun intended) really impressed us. Everyone we came across there was extremely friendly and helpful, and we highly recommend our salesperson, Jillian. She will go above and beyond the call of duty to find the right car for you. If you're considering a Honda, this is the place to go! read more

Everything about Hendrick is excellent, and everyone associated with the dealership is so professional and accommodating! This is the 7th Honda I've owned in a little over 35 years and the 3rd I've purchased from Hendrick. Theyre so easy to work with - I'll never go anywhere else. Michael Hughey is an amazing salesman, never pushy but gets the job done! Thanks so much, Michael!! I'm loving my '16 Honda CRV Touring! 10/7/2016: Just went in for first routine maintenance & no surprise - excellent service!! Jamie Swim, my service advisor, got me in & out in less than an hour. No problems & no hassle. It's so worth the drive over from Greenville for this kind of service! Thanks!! read more

I told the service advisor that while driving, all warning lights came on at the same time and would not go out until I pulled over and stopped the engine. (when attempting to stop engine it required holding the start / stop button depressed for several seconds.) This has happened on numerous occasions. I had the batteries replaced in both key fobs which did not help. Also I complained that the brake vacuum booster occasionally lost vacuum over night which makes it difficult to start since the system requires the brake pedal to be depressed when starting. A hard push is then required for the system to recognize the brake pedal has been depressed. Neither of these concerns were noted on the service order even though these concerns were stated on the online service request. The service advisor offered to make another appointment for these concerns. She would not check the computer for a stored code even with me asking for it. All warning lights came on again two days later while driving. I live 12 miles north of Seneca and it takes me approximately 1-1/2 hours to get to this dealer. Last, I had a coupon for synthetic blend oil change and tire rotation for $39.95. I asked for full synthetic and was charged $92.36. read more

After recently having an airbag recall done on my car at Hendrick Honda, here are a few things customers should be aware of should they choose to have their car serviced here: 1. We were told firsthand by the General Manager, Shop Foreman, and Service Center Manager that their service technicians are not held accountable for their mistakes. No one "gets in trouble". They are proud of this fact, as it promotes a "family atmosphere" where people openly admit their mistakes, but as a customer all that tells me is that no one is motivated or expected to give their best work when servicing vehicles. It worried me that any mistakes or damages are more of a shop joke and laughing matter than a teaching or training moment. 2. If there are any issues, don't waste your time trying to contact the Service Center Manager, Dustin. Unless, of course, you want to be insulted, threatened to be hung up on, or accused of lying. In my case, I had to contact the General Manager of Hendrick and also open a claim to be investigated with Honda themselves. 3. Hendrick Honda will unplug dashcams if you have them. It is their particular center's policy. Breakaway, where I ultimately had my car's recall completed, does not have this policy. 4. If repairs are promised, DO NOT WAIT for them to call you to schedule. Personally, I waited 2 weeks before I called the GM asking the status of my promised repair, and the very next morning I was contacted for a service appointment. If I had not done that, I am confident no one would have ever called. I learned all of this after taking my car to Hendrick for a routine airbag recall. After HALF the recall was completed, they returned my car to me with a literal chunk of the console cut out and missing. Chris (the GM) and Don (the shop foreman) were great to deal with and ultimately got the issue resolved by replacing the console. Absolutely nothing bad to say about them! But I did not feel comfortable to have the recall completed there in their shop, and had it done at Breakaway instead. Ultimately the issue was resolved, but the whole process from scheduling the recall repair to fixing the console took 1 month, not to mention countless hours on the phone and waiting in waiting rooms and the utter frustration of dealing with people who don't want to help you. Save your time and use a difference center for any work you need done on your car!!! read more

David Chasteen made the purchase very easy and had a no pressure style. I was very impressed with everyone I met at the store and have no hesitation giving them a very strong recommendation! I traded in a 2017 Toyota Tacoma that I did not like for many reasons...didn't have the technology that the Honda has, couldn't fit a sheet of plywood in the bed between the wheel wells, no power seats, no under seat storage...no in bed storage. The Honda Ridgeline rides better and has more interior room. A whole class above the Tacoma. read more

Hendrick Honda Easley - Car Dealers Near Me - Easley, South Carolina

What GREAT service! My family and I were passing through town, had a low tire indicator for our nitrogen tires. We stopped in without an appointment. They got us in and out in 10 minutes, perfect to continue our vacation. A special kudos for Chad P. who made sure all was taken care of. It's this kind of service that keeps me in the Honda family! read more

Nice and friendly while purchasing the car. Now let's see how they are post purchase. The only complaint I have is that they didn't believe me when I told them the car pulled to the right. Overall pleased with my purchase! UPDATE ON POST SALE: I had an appointment for 2:30, 10-7-16, I arrived at 2:21. at 4:02 I got told I would need to leave the car, that they cant listen for the clicking noise coming from the left front tire due to it raining. I understand that. I asked if they looked at the hood because its not latching properly, they said no. I asked about the alignment, they said no. So I sat there and they did nothing, but wanted me to leave the car so they can look at it tmrw. I believe its going to be raining on 10/8/2016, so that means it would be sitting there all weekend. They did offer a loaner car, but my car can sit in my driveway as good as it can sit in the parking lot of Hendrick Honda 4 stars on the sale of the car. 0 stars for the service department. read more

Hendrick Honda Easley - Car Dealers Near Me - Easley, South Carolina

Actually this is absolutely the worst car repair in the area. My Honda went in for a repair of rattling Under the hood. It only had 52k miles on it. I am the only owner and take perfect care of my vehicle ! They said valve adj. which was a recall however mine had 2000 to many miles. So after over 3000.00 dollars in repairs or throwing parts at my car ... it's still doing the very same thing I brought it in for . If you are a female do yourself a favor. Get more than one opinion . It was covid and I felt trapped . I went back many many times to ask what is the issue. They said: it's not pulling a code. So they don't know what it is. Really ???? Go somewhere else to service your HONDA !!!!!! read more

I called and made an appt at Honda Easley for oil change and they confirmed appt for 8:15, have a confirmation email. When I got to honda Easley at 8:10, the first worker told me the appt was not in the system. He was dismissive and said there was nothing he could do and would have to work me in! I went to another worker and showed them confirmation email and he said he would get it in ASAP, well that didn't happen! 2 hours later I am still sitting and waiting! We will never be back! You are not treated this way if you make a hair appt, a doctor appt, etc. very disappointed in the service.. read more

Hendrick Honda Easley - Confirmation email - Car Dealers Near Me - Easley, South Carolina

I am thoroughly impressed with the internet sales staff at Hendrick Honda. After searching online for a car I sent the request for info and didn't really think much of it. I later received an email from Marlene Goubert as a follow up that I promptly ignored as I had already moved on to another prospect. I was amazed when she sent me a video of the car that began with her stating my name and introducing me to the car. I pulled up the web page describing the vehicle, took a second look at the Carfax, and called the dealership to speak with her. Barrett Johnson returned my call and helped me with every aspect of the deal. I didn't have the frustration of being hassled in negotiations and I LOVE my car and got a GREAT price! I live in Florida and flew to SC to pick up this vehicle. The entire process was worth it and I have their information for my next purchase! read more

This is my 2nd time to this dealership. First time was for a recall which went fine. This time was for actual service ( oil change) and I decided to get it detailed as well. I am extremely happy with the service but the detail was awful. I paid $139 for a full detail and when I came to get my car it had white wax still all around my car. Now I have a black car so anything white is extremely noticeable. It's like no one walked around to ensure it was cleaned right? I think if you are paying that type of money you should ensure it's done right, especially regarding detail. I will return for service but I will never use them to detail my car. Even if it's free!! read more

Avoid this dealership. We have been unable to drive for over a week now because the dealership has failed to get our perm plate and the temp tags expired. They lied to us on Monday, saying they would overnight new tags but it is Friday. We have attempted to call them, they will not return calls. We have texted, they no longer reply. Mr. Ryan told us on Facebook to contact him, but his secretary Lynn screens his calls and says he cannot help. We have had to file a formal complaint with Honda America because the dealership has dropped the ball and just ignores us. DO NOT USE THIS DEALER. read more

We drove over an hour to make a deal on a brand new Pilot. We had been communicating online at first then by phone. After a horrible experience with another Honda dealership closer to us, the finace manager assured us he could beat the numbers we were given. He also assured us the car I wanted was on the lot. We get to the dealership and the manager was not even working after we had made the plans. So we were directed to another salesman. Our car was taken for appraisal and came back. The prices we were given were already higher than our local dealership and our trade value was much lower. After we provided the papers showing the other offer, the salesman and other finance manager working (which there again the running back and forth got old) basically no longer tried to make a deal. Our salesman Alex no longer seemed interested in helping us or earning our business. Needless to say after basically talking badly about the local dealership and how they ALWAYS beat their prices, Hendrick was approximately $4500 more EXPENSIVE. We were treated like money and not humans. Once it was seen that they weren't budging to earn our business we became the bad guys. Save your money! We gave up on Honda and my brand new 2019 Toyota Highlander is sitting in my driveway. All the same bells and whistles in a safe & reliable SUV. Plus I have about $6500 extra in the bank! read more

The dealership has everything you need in a car. Service is top of the line and fast. They have any kind of Honda that you are looking for. As soon as you are in the car lot, they see you and come straight out to help you pick out the car your looking for. With all answers that you have. read more

Never I mean never take your car here to be serviced. My car now has several scratches all over the body, specially the passenger side door. My battery was in perfect condition when I took it to the dealership a few days ago...now it has corrosive acid leaked all over the top of the battery causing all the battery stickers to come off. Pointed me in the direction of my car. Jamie in services told me while pointing in the direction of my car "its out back there somewhere". While other people were having there car brought into the service bay. Also while at the dealership I know the car had to be rained on because of the bad rain storms we have had the past few days...there are oil and grease stains all over the front of the car. Dirt would of simply washed away. I also ask to provided with my old parts to prove they corrected and installed the parts into my engine. Jamie told me he never recalls me telling him this. I clearly called back stating this. Jamie Swim was very rude and acted like it was my problem and not his. Customer service manners were completely thrown out the window. Price quoted for the parts was off by 100 dollars. Never I mean never bring your car here to be serviced on because you will return to a car they never really wanted to provide quality work too like they state. Calling service manager in the morning Dustin Street to explain my issues. Well I meet Dustin Street. Young and inexperienced manager. Told me my whole car was scratched up, excuse me sir I know what was on my car and what you caused. So they gave me a "free" car wash. Note the quotations! Didn't even hit the scratches with whatever they hit some with. Said that I didn't point those out when I arrived to show him the car. I clearly pointed out the scratch where it looked like my door was slammed against something. Anyways....Then I asked why they didn't clean my side mirrors when I got the "free" car because there was still bug guts on them. He said my expectations were so high for what quality means and there's were way below my standards. I'm sorry but leaving me to go find my car in the parking lot after the rude service associate told me to find my car in the back, covered in grease and oil residue on the hood and bumper...You should have washed it! You should have took the time to get the grim you left on my car off! That's quality! Quality means the degree of excellence. Your degree of excellence lacks everything. Anyways...we hardly talked of my rude encounter even though I kept bringing it up. Then here is the kicker...I ask to speak to the general manager when nothing will be done when i try to explain how my car is now vibrating excessively from a cold start and my RPMs are acting a little funny. The front side panel of my car shakes as I am going down the road! He doesn't offer to ride in my car so I can show him and he doesn't even offer to let the mechanics take a look at it because he had a piece of paper that said he noticed vibrations in it the day I brought the car in. Once he had stated he took my car for a test drive and that's when he noticed it the day I brought my car. Later in the conversation he stated he drove the car from the bay to where they work on the car....a whooping .25 of a mile maybe. How is that a test drive?!? Then later stated he never drove the car?!?!? I don't know what to believe! Anywho...when I asked to speak to the general manager...this is the response I get "He is too busy with interviewing people for a job to speak with you". I was at the dealership with a complaint and an issue. He told me he would call me Monday. Face to face interaction would of been better! That's yet again a definition of there quality service they promise to provide you at Hendrix Honda. read more

Hendrick Honda Easley - The awesome quality service of Hendrick Honda. They stripped out the motor mount on my car so now it vibrates excessively! - Car Dealers Near Me - Easley, South Carolina

Great experience at Hendrick Honda. Marlene our sales rep was very knowledgeable of the vehicle. From start to finish it did not take long a all and it was exactly what we were looking for both financially and car. Thank you for the positive process in buying a new car. Todd Griggs read more

I went to the service department for an oil change and tire rotation. I also asked them to look at my seat heater assuming it was a fuse or something simple. The response was "I'll come and let you know if it is more". I was operating under the assumption that I would be apart of any decisions about how to proceed. I was not. Two hours later when I inquired about my car they had taken apart my dash to do a deeper "diagnostic" of the issue. When I asked if I was going to be charged for a the extra diagnostic, the service representative gave me a lecture about how diagnostics work and how I have to pay for services to help that man feed his family. I always pay for services requested... always. However, the extra diagnostic procedure was NOT requested. I was then subjected to a list of other things I should pay for and told that they hoped my timing belt didn't blow out going down the highway.lI do not recommend their services to anyone based on the treatment I received. read more

I bought a 2020 CR-V in June 2020. Within 2 weeks, the car needed a new battery. So I took it back to Hendrick Honda Easley. They tried to tell me that it was just my phone charge cord draining the battery and sent me on my way. It took another visit to this dealer a few days later, to "discover" what we already figured... it was a bad battery. When I got my car back, it had 2 deep gouges in the top of the hood. I showed the service writer, David Johnson, who took pictures and said he would show his manager. Not long after, he called us back and agreed to fix the damages. He said their body shop would be calling us to make an appointment. Four months went by and we heard nothing. We called them and learned that David Johnson no longer works there. We were put in touch with the service manager, Dustin Street. Mr. Street is now refusing to fix my car's damage, saying now, that their guys didn't do it. All I know is this: I took my 2 week old car in to their shop, in brand new condition, to fix a bad battery and it came back to me with 2 gouges in the hood that were not there prior. Dustin Street has treated us (one of Hendrick Honda's new car customers) with disregard and disrespect. We can not recommend Hendrick Honda Easley to anyone and would definitely not recommend their service department or their service manager, Dustin Street. They have shown that they do not care and customers are not their priority. read more

Bought 2011 Accord. About 2 years ago noticed paint peeling around back window. Honda covered repair 100%. Obvious problem with original paint. Now the roof is peeling, Honda will only cover less than half of the repair and you must go to their selected repair facility. Was looking at a new Civic, now not so much. Use caution, your paint may not last as long as your payment. read more

Never personally been there except to look at a car that was under an airbag recall(unknowingly, b/c it was advertised for sale online) but since making a purchase elsewhere, I have called on 2 occasions to the service dept. and they were extremely rude, unconcerned and frankly not very helpful. I WILL NOT go there for any services read more

I had my financing arranged, agreed to the price online for a new car, and this bunch still blew the deal. Lucky for me. I save 900$ by leaving and going to Greenville. read more