This Subaru dealer is by far the most unqualified and inexperienced. I moved here from Florida and they ruined my car little by little thinking I wasn't going to notice. I bought my car new off Subaru and I know exactly what my car drives like. Do not take your Subaru here if you want it well repaired. They WILL return your car with a new problem just wait for it. So unprofessional and horrible service. You will see. read more

Buying a vehicle can be stressful, but Wesley Barnes made it feel easy from start to finish. What stood out most was that he treated me like a person instead of just another sale. He listened to what I was looking for, was upfront and honest, and never tried to push me into something that wasn't right for me. His communication was excellent, and he made sure I understood every step of the process. It's rare to find someone who genuinely cares about making sure you leave happy, but that's exactly the experience I had with Wesley. If you're in the market for a vehicle, I highly recommend asking for him. I wouldn't hesitate to work with him again. read more

UPDATED MAY 27TH: Heard back finally and was told only one other car in a very large geographical area has the same issue as I do. They have opened a quality assurance report with Subaru and still not known when my issue will be resolved. Changing my star review. Horrible Service department. Brought my relatively new Outback in because every 6 minutes i was getting a message on my display that the Outback was "connecting", and i would lose calls when that message came up and audio. I might add, i am 40 minutes from the dealership. Made an appointment for 7:30am and by 10:30 was told that the technician didn't know what the issue was and had to contact Subaru directly. Was told by my service rep, Brian, that i could wait with the car, after being there for 3 hours or i could leave and within 30 minutes he would call me back to possibly bring the car back in, I waited 3 hours with no call and i called the Service department 6 times and not once got a person to speak to. On the 7th try, finally spoke to Brian who said they haven't heard back from Subaru. I told him that if i stayed as he said i could 3 hours earlier i would still be waiting. Had no answers for me except they were still waiting to hear from Subaru. What kind of a dealership doesn't know what's wrong with their cars? I was told maybe a new data module was needed but no one knew and worst of all, no return call, as promised. Horrible service department.......and this is the first time i have bought a Subaru as well. Great impression for sure. read more

Misleading marketing on vehicles and bait and switch tactics are used to keep Subaru from recalling bad products. Multiple vehicles on their lot, both used and new, show signs of delaminating, bubbling or peeling black trim. After returning one new 2025 Subaru Ascent due to warping trim panels at 2500 miles, we traded it in with the understanding that the new vehicle would not have the same problem. Less than 300 miles on 2025 Subaru Ascent, and the problem is happening. The vehicle cannot withstand being parked direct sunlight or drastic changes in ambient temperature. The dealership, service department and managers are well aware of the issue. They are selling cars knowing full well they cannot hold up against environmental exposure. Potential customers are being misled by this dealer. Existing customers are held at fault and dishonestly dismissed as anomolies. These cars aren't built for South Carolina climate variables or Subaru has a defect in their design. Fairway Subaru is complicit and unhelpful in pursuing warranty claims. read more

Fairway Subaru - Top of driver side, rear window trim is shiny and warping at the top of the black vertical pillar panel. - Auto Parts & Supplies Near Me - Greenville, South Carolina

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Had a great experience buying a new vehicle from Joseph. He did his best to get me everything I wanted and within my budget.

We had a terrible experience with Fairway Subaru of Greeneville. We traveled 2.5 hours to purchase a 2024 Subaru Outback VIN # 4S4BTAFC9R3149313. Upon arrival the vehicle had multiple undisclosed scratches and dents. Furthermore, the car was filthy. All door frames had a significant dirt/mud dried film all the way to the top of the car. The car's motor well was full of debris as well; however, the motor was spotless. I assume they replaced the engine which would explain how clean it was compared to the motor well. There was debris in the spare tire compartment and no jack. Mud residue was all in the grill and a water line was present on the lower section of the driver's seat. Apparently, this car has been flooded. This car was presented as no damage and a Certified Subaru. VERY MISLEADING. The salesman Rancey Carter and a manager by the name of Brandon indicated they had not had time to clean the car due to just getting it in on trade. However, at time of our inspection the car had been listed for multiple days online. Plus, it was obvious they had vacuumed, shinned the tires and dash. They offered to clean the car and buff scratches and attempt to repair dents and lower the price but never provided a good explanation for the condition of the car. We promptly left and will never be back. Please use extreme caution if you dare attempt to do business with Fairway Subaru of Greeneville SC. read more

Excellent Experience with Howie Szczepanski at Fairway Subaru From the first email contact to the sale of our Outback, Howie treated us with respect and patience as we navigated through all the options. I felt like he was honest in our interactions and explained things clearly without us feeling pressured into a sale. Howie took the time to understand what we were looking for and made sure we were comfortable with every decision along the way. His straightforward approach and genuine care for helping us find the right vehicle made what can be a stressful process actually enjoyable. If you're in the market for a new car, give Howie the chance to earn your business. read more

Impressed with the no pressure purchase from Howie and the calm and competent process from the finance guru,Jared.Thanks for treating me and my wife with such good care. read more

We scheduled a test drive of a crosstrek on the internet. Arriving at the dealership we met with Chad who did an excellent job answering all questions and giving us information about the vehicle. We felt very comfortable with Chad and found him to be less like a "salesperson" and more like a friend. Would definitely buy a vehicle from him again. read more

My 2020 Forester had severe electrical issues including: headlamp flutter, drained battery and failure to start. They kept the car for 3 days and couldn't find anything wrong. Several websites say Subarus experience severe electrical system failures with the Digital Control Module (DCM) draining the battery. We presented this information to J., the Service Representative, who pauses suspiciously before denying any problems. He implied his main concern was getting the courtesy car returned. Several car websites have compiled multiple cases of dealerships fixing the electrical problem and denying repairs as per Subaru Corporate directives. Bottom line, don't trust Fairway! read more

The rudest service department there is. If you're not in warranty don't bother. They don't answer, don't call back, and when you go in person they don't listen. I'm extremely frustrated with their service advisor that thinks a dead battery can magically charge itself in 5 hours. LOL and UGH. Hopefully their mechanic can figure it out. I'll update later. And the update is that after my 2nd trip there in one day, it was a loose battery terminal. Had they looked at it properly the first time I would not have had to lose four hours of work and come back a second time. read more

Tried to make an appointment to buy out my lease. I was told financing would take 30-60 minutes. I asked the sales person if we could go run an errand and come back and he said yes. Well as soon as we got back our spot in line got booted for someone who came in to buy a car. I understand the circumstance of them needing to keep things moving but I would have preferred the sales guy advise us not to leave because it would bump us down in line. My husband and I took off work, hired a sitter for our child and made an appointment all for us to have to sit here now from 10:30am-1:00pm. Don't bother with appointments they mean nothing. All they care about is sales not customer service read more

When we visited this dealership, I was delighted to see that the salesman who came out was an old friend from high school. Unfortunately, he no longer works there. Our experience has gone downhill somewhat. We purchased an Outback, and the extended warranty with maintenance coverage, but none of the major maintenance came due while we had the warranty, so that was a rip-off. I called yesterday, and left a message to ask for service, but did not receive a call back today. I called 10 times, and was disconnected (a hang up?) every time. I was never put through to Service. Meantime, my seat air conditioner sounds like a jet during take-off, and we need regular maintenance. Sigh. read more

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This is my 5th Subaru but my 1st brand new car. My first ever Subaru was a 1992 Legacy turbo sedan. It was then my first subie, first AWD, and first turbo powered vehicle. I fell in love with the brand a feeling that has not diminished at all over the years. Initially, I was in the market for a "unicorn". I was looking for an unmolested STI, with all service performed at the dealership, under 30k miles, and with the factory warranty intact. That is when I met Jay Ely, Internet Sales Manager. Jay immediately found what I wanted. But the price was above the limit I had imposed on myself and I moved on to my backup plan. My new car, a 2024 WRX Base, was initially selected using the online service. I factory optioned the vehicle to my liking. I then met with Jay for the first time in person. Jay was very professional and warm. I was pleased to discover that there were many dog owners, like myself, working at the dealership, Jay included. My pup and I were given the utmost consideration (and attention) during our visit and Jay's office even had a doggie door so that she could relax and move freely while we discussed options and went over paperwork. Jay reviewed my online order with me to ensure that they ordered all of the same options I had wanted. Once confirmed, Jay double checked to ensure there would be no oversites or mistakes. I reviewed this with Jay and he conferred with me on all of the details before it was submitted to the factory in Japan. Unfortunately delivery of the vehicle, from Japan, was repeatedly delayed. This was not the dealerships fault as any shipments from Japan have been difficult of late. However Jay was quick to provide a solution, obtaining a factory base from another dealer. My delivery was scheduled and I waited excitedly for the day to arrive. There were some upgrades that would not be ready on delivery day but I was assured that I would not be charged for the follow up service and I would be given a loaner to use when the time came for my vehicle upgrades to be installed. On the day of delivery, I met with Jay to conclude our paperwork. Jay was again very personable and engaged with me regarding topics from our prior visit. Other members of the team stopped in periodically to introduce themselves and say, "Hello!" At this time Jay had also surprised me with a generous gift and I could not have been more thrilled! As most of the work had been taken care of online, there was little else to do except hand over my payment and accept the keys. Prior to this, my newest Subaru had been a base 2008 Outback. It was a bare bones car with no frills. My new car had many tech options and Jay did take the time to go over the general features and functions of the new system to ensure I was comfortable with operating the vehicle. Jay also took the time to introduce me to members of the other departments I would be working with before sending me on my way. I LOVE this car but there are common complaints about it in the community. I hated the way this car looked but it has since grown on me, especially after adding a few options such as the S-Style Spoiler, tint, and after market wheels/tires. The bugeye was no different. Many also complain about the "shifter slop" and I agree. The stock shifter is crisp but with a vagueness to upshifting into the 5-6 gate. This lead to times where I nearly "money shifted" from 4-3 or from 5-4 when I intended to upshift into a taller gear. This could be very bad during the break in period. The STI shifter fixed this for me. I highly recommend it. The car does sit a bit higher than I was expecting but handles like its 2" off the road! I will not be lowering it as I am very happy with no longer worrying about scraping over speed check humps or bottoming out on SC roads. The steering is very quick but a bit numb, not providing the feedback I expect from cars with a traditional hydraulic rack and pinion. I notice this the most when at highway speeds. The pedal box feels "cheap" and the brakes vague. The brakes are "all or nothing". The clutch is one of the best factory setups Ive ever had. Overall, the car offers great visibility, exceptional handling, and will surprise you at every turn. This is one of the greats. If you are on the fence, go for a test drive asap! In conclusion, though I have never had very good experiences with dealerships in the past (3 in total over a span of nearly 30 years), opting to buy vehicles from private parties instead, Jay and the team at Fairway Subaru have restored my faith in the first party buying experience. My time was respected and the entire process, from start to finish, was not only pleasant but enjoyable. Their care and consideration appeared genuine and I left knowing that my passion for Subaru cars (and dogs) was shared by all. If you are on the fence about giving this dealership a visit, I can assure you that their focus is on customer care and ensuring that they provide the very best to their clients. read more

I was in a collision in California and my Subaru has been to several dealerships trying to get back to the East Coast scheduled to come here plan. This told the story to the service department before ever arriving. When I get there the first service person totally lied to me and when I called him on it, I asked to speak to someone else. The next person was fabulous. We got it all lined up. He was gonna look into my wiring problem. Look at the videos and things I have from the other dealerships and my issues but he was going on vacation the next day and I was also going to try to give them because I know they're for profit and I've had a tire blowout so I was gonna buy a new set of tires for the next day I get a call my car is ready and I asked had my issues been addressed and how could they have finished it that fast when the reason I left Las Vegas was because the manager over service there said it was so in-depth it was gonna have to be somewhere maybe a couple of weeks that's why I waited to the East Coast but this dealership lied to me. Tried to say I didn't have a warranty when they had just fixed the tire on the side of the road the night before gave me such a hard time and then would not even contact the guy that set this all up and when there was discussions and communication, I would stop them because he's only telling me about tires and things that are for profit I needed the work done under the warranty, or if we can figure out it lead back to this accident I had which was thought by two previous dealerships on the West Coast then it would be an insurance claim they could not stop explaining to me the difference between warranty and insurance and these tires and things that were irrelevant that I knew about already even the measurements of the tread I already knew from the day before so when I asked him to let me see because I knew he was gonna say, and I just need to focus on the wiring issues. He got so upset with me would not tell me what he had done to my car would not give me a copy of any of the work order because I'm told there was a diagnostic done, but they were gonna wait. Not because of my warranty because they were nice and it was not true. It had to be another false information. So now I don't know what they did to my car. I just know they did not address a single issue. I brought it down and could only focus on where they were gonna make money. I'm out loss. I do not know how to get away with this it is absolutely horrible That they can just flat out lie for profit, but I already had a Subaru advocate once and I guess I'm gonna have to go and get another. Subaru advocate to help me get through this because just the confusion of them saying I did not have an extended warranty when they had just come and replaced the blowout the night before was unnecessary, confusing, and a waste of my life when I knew exactly what I was coming in there to get and like I said, purchase many things, but I wanted to concentrate on the wiring problem. I have been dealing with.. since August 6. I want to get this insurance claim wrapped up. I need to prove it is from the accident or if it's just a car situation that would be still under warranty. But the one person at the dealership that heard me out and it made the promises was on vacation the next day and was told to wait till next week when I'm in a motel and had set this up in advance for the place to stay to get this taken care of finally And not, but that one Barry Gamball . Even listened and he wasn't there. The service manager, Jason was horrible to me and the guy that had originally lied to me, which I was given the excuse. He had a one month old and had a little patience was standing behind him smiling I don't understand what kind of people would do that to a handicap senior with the service dog just trying to get their car fixed whether is an insurance claim or a warranty problem would've worked itself out, but I didn't need the third and fourth person telling me about tire tread. But my stopping them explaining again and again came over as me cutting them off for being disrespectful in someway. And then when he said, I was gonna be escorted off the property if he didn't take me to my car, he couldn't find my car.. so that's when I turned on the video which have been recommended for me to document and he got very angry and left me to find my car in a parking lot by myself. Which I think I was too far in the beginning for the fob to even locate it was such a horrible experience. I think I might just sell my Subaru read more

Bought a car today. My first ever Subaru vehicle and I'm so pleased!!! I usually don't get cars from a dealership, but last minute I decided to take a chance on this one. I'm very glad I did. Jacob Candiotti was a true professional, and provided great customer service. He definitely shoned in his role as customer loyalty manager, and has made a loyal customer out of me. He was down to earth, knowledgeable, friendly, and not pushy at all. He was honest and patient, and took his time to walk me through the process, making sure I was comfortable with every aspect of the purchase​. The other staff at the dealership were all personable and helpful. Jacob Webb in the finance dept also deserves a special shout out for his great customer service as well. Keep up the excellent work Fairway Subaru! We appreciate and highly recommend you to others!!! read more

Fairway Subaru - Auto Parts & Supplies Near Me - Greenville, South Carolina

Dealt with Jay who was awesome! Very knowledgeable and kind. Ask for him when you are looking for a Subaru!

I just upgraded my Subaru Outback today and appreciate yad the time and effort Anton Dutton and Jacob Cambiate put into making some challenging paperwork easy for me. (As did the agent from my original sale.) Jacob let me to know that I would be able to upgrade my ride at about the same price, which I was unaware of, and he had all the paperwork ready with several lease terms to pick from, answered all my questions and took on extra work like finding me better insurance, and making extra copies of my important personal documents for me. I was also greatful that he did his best to accommodate my mobility issues. Jacob did just about everything I needed, except bringing me breakfast! Lol. I have been very impressed with the dealership over the last several years as well. They provided all the services they said they would, and were always polite and helpful, including things like sending me home in a Lyft when I had to drop my car off. I would definitely recommend Fairway Subaru. read more

Fairway Subaru - A few nice upgrades in this 2024 model! - Auto Parts & Supplies Near Me - Greenville, South Carolina

I was away from my state when my Subaru began to smoke and temperature overheated. I was alone and so afraid to push the vehicle to its limits and not be able to return home. Fairway Subaru took my vehicle in as an emergency repair and one day later, I had my vehicle repaired. My daughter dropped me off to pick my car and as soon as we drove off, (you cannot make this up) her Subaru started overheating and smoking. We turned around to drop off her vehicle as an emergency repair and they did an awesome job. Thank you for helping two damsels in distress. read more

Fairway Subaru - Auto Parts & Supplies Near Me - Greenville, South Carolina

The service is great. Special mention goes to Jacob Candiotti. He made the process of trading in our old car for an upgrade very easy.

Jacob Candiotti is great. No pressure, very knowledgeable, patient, and a good listener. I appreciated having him to work with.

Exceptional experience at Fairway Subaru! Ty Etheredge went above and beyond to ensure my satisfaction during my visit for an oil change and tire rotation. His customer service skills were top-notch. Highly recommend! read more

I have a 2007 Subaru that I took in for an airbag recall. Everything was fine until I picked it up and opened the door to a falling side panel (scared the crap out of me) and clips that hold the dash panels togetherall over my floor boards. Also in the past the have preformed visual inspections (100pt inspection etc)tires, brake pads fluids and such... not this time. They didn't even bother to pick up the extra pieces they forgot to put back into the dash. I have been driving around with possibly having shrapnel exploding into my face. Customer service is severely lacking. Step it up Subaru!! read more

Fairway Subaru - Side panel - Auto Parts & Supplies Near Me - Greenville, South Carolina

Absolutely amazing service!!!! Could not of had a better experience. Jacob got me in and out in record time. Will definitely be back!

Call Patrick in service if you don't need help! He will be bored and breathing directly into the phone while you explain the issue with your Subaru. Off to find a dealer that will help!! read more

Wonder experience working with Jacob! He was patient and so informative! Love my new car!

I came to Fairway Subaru needing a new engine for my 2014 Outback. (the 1st car I've ever bought on my own) After starting my life over financially I knew my chances of getting another Outback was slim. The service department got me in touch with Jacob Candiotti. Jacob, with his 20 years of experience, was confident he could get me in my dream car. He carefully went over the data with me and helped me understand how it was possible. Having an expert on your side can make all the difference between settling for a beater car and getting what you truly want! And Jacob is an expert. I'm feeling so much gratitude and joy right now after all that I have come through! Thank you Fairway Subaru and thank you Jacob Candiotti! read more

I've purchased two cars from Fairway Subaru, and used their service. All has been great. Especially impressive was my most recent purchase, working with Jacob in the trade-in/trade-up department. He is so easy to work with, super high integrity and able to answer all my questions - no pressure, no hard sales tactics, just customer service all the way! read more

I have taken my vehicle multiple times to this expensive place, mainly because they are open on weekends and have loaner cars. The first time I took it the experience was average. Had to wait a while to catch someone's attention. I had a exam done on the vehicle and they did a complementary check on fluids, tires, etc. I opted to not have them do the service, due to cost. The last time I took it there, they supposedly replaced a steering pump. A couple of weeks later, the problem had returned, so I brought it back and was told a connector had come loose! I found it incredible that a certified dealership mechanic couldn't fasten it tight enough in the first place. The read more

Best service advisors I have ever dealt with. I took our new Subaru Ascent in for a recall and they treated me with quality customer care. The waiting room and amenities are very nice and comfortable. The only reason that I did not give a 5 star review is the price of the routine maintenance and mark up on parts. I understand in this post COVID world everything is more expensive so I decided to do a few small items at our local shop which doesn't mind if you acquire your own new parts and bring them in. I understand their policy and will be back for the scheduled recommended maintenance by a qualified Subaru Tech. I believe that's one reason the cars last for 200k plus miles. Great service, Thanks! read more

We drove 100 miles to look a particular used car. It was going to be our second purchase from Fairway Subaru if everything went well. Upon learning we were repeat customers we were directed to Jacob Candiotti. He is their Customer Loyalty Manager. Jacob had the car ready when we arrived and we were able to take it for a test drive. Back in the office he started going over some numbers that would be a payment considering our trade in and a deposit we were thinking of making. Things weren't looking good. He said we should consider leasing. This was something foreign to my wife and I as we had never considered leasing in our 50+ years of driving. He explained it to us in detail. It made sense even if we were somewhat hesitant. The figures didn't lie. We were able to get a new Ascent for much less in monthly payments than we were going to have on a used one. Kudos to Jacob. You can teach old dogs new tricks. read more

Recently bought an old Subaru Outback wagon and today my son's drink accidentally spilled into the vent that controls the air/heat. Needless to say, our radio got fried and was making a loud noise through the speakers even when turned off. Daniel and Barry, managers at Subaru, came to the rescue. Barry was able to diagnose that it was just the radio and advised leaving it off to see if it dries up. He went ahead as a courtesy and had the fuse removed that controls the radio and we were all set. No more issues- just a broken radio. Thanks guys for your outstanding customer service during an unnerving time! read more

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DANGEROUS REPAIR SERVICE My tires were rotated at Fairway Subaru. Instead of taking a little extra time to thread the lug nuts correctly, they cross threaded most of them. Since the studs/lug nuts were not holding the wheels on securely, the wheels could have dropped off of the car, potentially when I was driving on the interstate. I returned my Outback to Fairway Service to replace the studs/lug nuts, since they were stripped. After taking apart the wheel to work on the studs, they neglected to replace the bolts that hold the brake caliper on, or did not tighten them enough. That afternoon, after driving on the interstate for 200 miles, I pulled off the road into a rest stop. As I was braking, one of the wheels seized up, and I lurched to a halt. Because Fairway had not secured the brake caliper bolts, the brake caliper flopped down into the wheel and suddenly prevented the wheel from rotating. What if that had happened when I braked at 70 mph? I then had to wait in the dark by the side of the road for two hours for a tow truck, and make a 6 hour round trip drive to retrieve the car after a competent shop had repaired the damage to the car. All because Subaru did not take a few extra minutes to do the job carefully and correctly. I bought a Subaru for safety. There is no way I would ever leave my car at Fairway Subaru for service again, as the work done there left my car profoundly unsafe. read more

I visited Fairway a few weeks ago while traveling from out of state. I requested a 104,000 mile inspection, oil change and tire rotation. I was texted that my car was done. Upon arrival I was told that a tire had been plugged and I had an exhaust leak. No one could answer specifics on the exhaust leak. I texted, called and emailed and still have yet to speak with someone. It's been over two weeks. Today my local service department told me that I have a cracked catalytic converter and need new brakes. Fairway did not mention the brakes to me at all, though it was checked off on the form they gave me. They allowed me to drive over three hours home with these issues. Obviously I will not be returning to them and highly advise others do not as well. read more

Loved purchasing my car, but the sales department is the pits. They hate doing work, being told it is under warranty. All about the upsale. Do not tell them they are horrible and complain despite their own shortcomings because you will get it right back. The people that work there are for a paycheck only. I highly suggest the service manager, ****** quit his job. Despite my complaints, I will have to get my husband involved, because all I get is a referral to go to Spartanburg. There are times I dont like my job, but I smile. ALOT. I plan to update this, IF it gets resolved, which if the service manager is a representation of this, I doubt I will get anywhere. We have now attempted to contact beyond the service manager, who is the root of our issue and it is failing. He is disrespectful and the gm will not even speak to us to discuss the complaints. As predicted, they fail at customer service- if they are willing to ignore a warrantied car in unsafe conditions by a mother of 2, then I imagine your money, as long as you dont complain is all they need. Update 9/27 Went to Vic Bailey after not ever getting the GM on the phone (Galvin) x 3 calls and the service manager does not understand (David) is the attitude problem. David knows it all, and holds himself in high regard versus understanding and explaining. My advice is to go to Spartanburg to do any Subaru dealings. I will post on Vic Bailey for a great review! read more

Recently purchased a 2024 Subaru Crosstrek from Fairway Subaru. The experience was excellent from start to finish. My salesman, Shaun Markarian was very knowledgeable in the Subaru cars and took the time to explain the different trim levels on all the crosstrek. After we chose the car we wanted, he gave us a few options on the prices with different down payments as well as answer all our questions. We informed that we wanted to check out some other car companies before deciding on which we liked. Not once did he tried to keep you in the dealership or pressure you to purchase a vehicle on the spot. I have purchased many cars in my life and this salesman made the car buying process the most calmest and stress free experience I have had. Thank you to Shaun and Fairway Subaru for such an amazing stress free car shopping for me and my wife. Definitely will purchase another from Fairway and highly recommend Shaun for your saleman. read more

Jay was great he took us through the car purchase maze with ease and handed us off to Bailey for the closing. With a smile on his face he covered every thing and all the options in detail. After signing many papers we went home. Then we found out we could not afford all the options. We called Bailey the next day and he said come on back. On the next day we went back and Bailey greeted us with a smile and asked what he could help us with. We told him the problem we had and he said he could fix it. After all the extra work he had to do, he smiled and asked if he could help us with anything else. He made us feel like part of the Fairway Suburu Family. Thanks from Earl and Nancy read more

ZERO stars. Scheduled an appointment for Service October 22nd - was called the day before and told they could not accommodate my appointment scheduled 10 days prior. Spoke with Daniel/Service Manager and rescheduled for 11/6. Called the dealership in the morning of 11/5 and was told once again my appointment had been canceled. Daniel did not even have the courtesy to reach out after my first bad experience. As I am NEW to Subaru There's NO WAY I would return to this dealership in the future. read more

get a second opinion when needing extensive repairs

I was ignored for 2 days in a row while going to buy a car . I don't believe that people of color is welcome here..... I sure was not . I purchased an Atlas with 7k miles, with an open recall that they just brushed over. The recall was for an engine to be replaced. This was not disclosed to me. I've been trying to speak with someone for 2 days, and no one will speak to me . Everyone has apparently been in a meeting for 48 hours. Do not trust these people! read more