I was honestly intimidated at the thought of walking into this place. I didn't know how to describe…read morewhat I was looking for, and I assumed it would be crazy expensive. I was dead wrong. As soon as I walked in the front door I was greeted by a friendly employee. I clumsily explained what I wanted to do to our fireplace and he knew exactly what I needed. He escorted me to a section of the store where i was shown my gas log options. There were a variety of price points and all of them were reasonably priced with installation for $150. I chose my new logs, paid, and had toasty warm gas logs fired up within a few days. I should have done this YEARS AGO. I highly recommend Fireplace and BBQ Center for all your fireplace needs!

On 11-21-2022 I contacted Fireplace & Bar-B-Q Center because I initially thought I needed a new gas…read moreinsert. I sent in the measurements etc and received a quote. Then I actually talked to someone at the Center and explained what I was concerned about. He told me I actually needed to add sand and some embers which would remedy the hissing noise (I had cleaned all that out thinking the lava rock was sufficient...ha!). I went to the store and the person I spoke to (didn't catch a name) clearly explained the steps to take and also gave me a written document which he highlighted. I purchased the sand and embers and easy peasy I have a functioning fireplace that looks new again. Grateful I asked questions and impressed there was NO hard sell to purchase a new insert.

Just called to get a quote to fix or replace my gas fireplace and clean my chimney. The woman on…read morethe phone said they don't do that. When asked what they did do they said service gas fireplaces and install new ones. So I repeated what I wanted and they said they couldn't help. What do they offer then?

AWESOME store, helpful staff! Knowledgeable in Fireplaces, great experience! Going into a Fireplace…read moreretro or new fireplace is the best. If you go into the process with the wrong attitude, as in wanting something for nothing or unreasonable expectations then (no matter what you are buying) it will not go well for you. Fireplaces are a thing of their own, and Midwest does best by knowing exactly what the industry has to offer, and offering the best and at different price points to meet different budgets. They are knowledgeable and friendly, dealing with vendors inside the United States and Canada. Speaking on the PROCESS.. it, installing and finishing, or retrofitting a new unit into an old space is not a QUICK process, lots of moving parts, and to ensure the best outcome it is best to manage your expectations and flexible deadlines so in the end you get the best for your money.

Competent and trustworthy. Diagnosed the issue and fixed it. I recommend without reservation.read more

From the owner: We provide In-Home Fireplace, Gas Logs & Grill Service. With over 32 years of experience and a…read morededication to excellent customer service, we are the go-to source for all your fireplace, gas logs & grill needs. We service and repair almost any make and model of gas fireplaces , barbeque grills, gas logs, gas lights and more. We specialize in providing top-quality products at affordable prices, and are available to help with any questions or concerns you may have. Whether you need a new gas grill installation, gas fireplace repair or maintenance services for your existing unit, we have you covered. Our team is committed to delivering personalized attention and tailored solutions to exceed your expectations. Contact us today to schedule an appointment, and let us help you take your fireplace and grill experience to the next level!

I feel like this fireplace service lives up to their good reviews. I had a minor potential issue…read morewith my fireplace, and this is the kind of thing I really don't want to take chances on. When I reached out, they were pretty responsive and moved things to text; the key to my Millenial heart. They were pretty booked up, but I can wait if it's going to be worth it, so they scheduled someone for the next week. Their tech was friendly and to the point. He gave me options on what we could do, pinpointed the problem, and didn't push or overwhelm at all. I feel like I'm writing this one as a service to them to spread the word, but selfishly so I can remember to come back to them specifically if and when any fireplace issues arrive. They seem to do things the right way and know their stuff.

After making calls to several fireplace shops in the Kansas City area I was referred to KC Gas…read moreFireplace for diagnosis and repair of my 4 year old gas linear box. I spoke with the office manager Knox who was pleasant, friendly and helpful. Dillon was dispatched a few days later and we found him equally pleasant, friendly and helpful. More importantly he was very knowledgeable, thoughtful, and logical in his diagnosis. A part had to be ordered but Knox kept me in the loop and we set up a follow-up appointment. Dillon nailed the problems, cleaned the fireplace and managed to increase our flame height which we had wanted from day one. Given the communication and spot-on service I can HIGHLY recommend KC Gas Fireplace Service as your trusted source for anything related. Trust me - these guys are great!

If you're looking for a good way to lose a few hundred dollars really quickly, I'd call these…read morefolks. I think they might be in the business of charging for estimates while never doing any actual work.

I called and asked for a cleaning, they tell me the price and then proceed to tell me about the…read moreinspection fee. I explain that I want a cleaning and possibly a cap. The person tells me inspections are required by law. As I question further I find it's not a law just a preference of the company and their affiliations. Very disappointed in the diversion and the increased price quotes of the company. This seems very unethical.

We had bought a set of tongs and they broke but we took them back and they replaced them. We have…read moregone there for a long time, they are very helpful whenever we have gone in. Thank you

Bought a Weber Q grill and cover. Cover did not fit, too short when compared to specs. Owner…read morerequested photo with measurements and was to contact Weber rep and request a new cover. Nothing happened. I was blown off with no apology of course of action. Very poor customer service. Would not buy from them again.

Gary and his assistant José were professional and personable. They did a thorough cleaning and…read moreinspection of my fireplace and actually went above and beyond what I expected of them. The price was right and the service superb.

They inspected my fireplace. They did a very thorough inspection, detailed those items needing…read morerepair without trying to upsell. They also left the area perfectly clean. Reasonable too. I definitely recommend.

I had a wood burning fireplace with ugly gold-plated doors and now the fireplace has a gas insert…read moremaking it a sleek modern looking fireplace with a real flame. Bryan Garcia-Escobedo was the lead and was very detailed minded and made sure everything was working perfectly before leaving. The team made modifications to the original chimney in order to meet code and now the chimney has a fresher look. I love my fireplace and am looking forward to using it.

I needed advice about whether or not to pursue a repair. I sent pics and got immediate…read morerecommendations. I appreciate that kind of customer service.

Count my impressed! This was the best service I have received as far back as I can remember. I…read morereceived a text message within hours and a service call within 24 hours. As a NEW customer! I needed a part that they were kind enough to have overnight express delivered and service within 2 business days to get my system up and running. Both fireplaces work better than they have EVER. Since installation by a local company I would NOT recommend, I am thrilled with my systems. I signed up for yearly service on the spot. Cyndi and Darryl were excellent to deal with.

Very knowledgeable and forthcoming with advice. They worked quickly and got the job done.read more