This review is for Snooze Mattress Company. Henry Kitchen Bath is no longer at this address. I spoke with Michael on the phone and he could not have been nicer. Today when we stopped in we were warmly greeted by Ryan. If you are looking for a new mattress and great customer service stop in at Snooze Mattress at 17217 Chesterfield Airport Road Chesterfield, MO 63005 and see with Michael or Ryan where you will get 5 star customer service. read more

My husband and I were checking out different businesses to renovate our master bathroom. When we went into Henry Kitchen & Bath in Chesterfield the receptionist didn't greet us, just kind of looked us up and down with a sour look on her face. I told her we were interested in talking with someone about having our master bathroom renovated. She rolled her eyes and then in a curt voice informed us that they work by appointment only. Then asked if I wanted to make an appointment. I told her "no thank you" and we left. Working by appointments only is fine if that's their policy but she could have handled it in a different way. Poor, poor customer service. If I could give Henry Kitchen & Bath zero stars I would. We are in the middle of having our bathroom renovated by another company and couldn't be more pleased with the service that we have been given by them. Thank you Henry Kitchen & Bath for your lack of customer service, you did us a favor. read more

My mom contracted Henry's Kitchen and Bath for a $30k+ remodel job. It has been hassles and headaches from the beginning. When they delivered the countertop for her laundry area, the delivery person stated the granite was too heavy for the setup because there was no middle support and claimed Henry's never should have ordered it to begin with. It had to be reordered and substituted for a lighter weight and different material. The first installers that brought it in did a terrible job. They didn't cut it properly so there was a gap on the top and they damaged the walls installing it so my mom had to pay to have her painter patch and repaint the walls they damaged. They also cut the top of the counter to get it over the electrical fixtures instead of removing the electrical plate! After that, Henry had to send the workman in charge to come swap it out again (3rd time a top was ordered) and install it themselves rather than have the granite company install it. They did a less than amazing job of the final laundry room door install, as the right cabinet door for her washer/dryer protrudes out about a quarter to a half inch more than the left cabinet door, thus not allowing for a perfect seal. The bathtub (which was almost $10k) was cracked and damaged upon arrival and the company wanted to just repair it rather than replace it. They claim they replaced it, but it when it came, it was lacking the glazing and finish it was supposed to have. They had to come in and put new surfacing on it after it had already been installed. Since then, there's been leaking issues with the tub and they had to come out THREE TIMES before they were able to determine the cause of the leak and fix it. Henry's called the bath supplier because it was under warranty, but instead of them contacting Henry's directly, they called my mom asking her what parts were needed. She had to redirect them back to Henry's, then they ordered the wrong parts! When they arrived to install, they realized they had the wrong part and had to reorder again. It's been nothing but headaches from the supplier (American Standard) and from Henry's, the contractor. They've also had to adjust the stopper in the tub multiple times because it doesn't raise up to allow the water to drain sufficiently, so the water sits for a while and is slow to fully drain out. Also, my mom is in the high risk category for Covid-19 and when she first called Henry's, she made sure to remind them to make sure their employees to wear a mask upon arrival. The head contractor arrived wearing NO MASK and didn't even have one to put on. Absolutely ridiculous and completely unprofessional behavior in a pandemic. She's spent $30k+ and has gotten horrible service and has had nonstop repairs and headaches. I do not recommend using this company for anything, as I've seen other 2 star reviews claiming similar customer service issues. Very disappointed and dissatisfied with the work they've done for her. read more

Sara and Shannon were great to work with through our project at the Manchester location. We did a lot of work and Sara had many suggestions to set up our kitchen in a very user friendly design as well as suggestions for bathrooms. Little things like placement of the dishwasher, in relation to the sink etc. We had a few difficulties during the course of our project and they were very helpful in getting it resolved. We will definitely use them again when more work comes up and as a referral to friends or family. read more

My review is for the kitchen project as that's the one I drove. For those in the know, this was basically a plan & spec job. I wouldn't have been comfortable with any other approach for my pet project. We met and interacted with at least a dozen employees of Henry's as we planned and executed these projects but I am going to concentrate on just two key players in this review: Sue and Randy. Sue was our designer for the kitchen, bar area and powder room remodeling project. She has a great eye for unseen potential and brought a lot to the table. We looked at a total of 5 different companies and her design work was head & shoulders above even the nearest competitor. Her design included several fixes to issues created when our home was originally built. She increased the storage space in our kitchen through creative uses of formerly wasted space and made sense of everything. The combinations of colors, textures, design cues, etc brought all of these spaces together in a cohesive manner while defining them as uniquely different. We are a family which actually cooks at home and the functionality of our kitchen has increased remarkably as a result of this project. Sue was ever-present during the demolition and construction phases. Her approach to design execution was exceptional. She scrutinized everything and adjusted details as challenges appeared. She did a great job of keeping us informed and keeping the job moving forward. In short, she was a delight to work with throughout the project. Randy was our project foreman. He did an expert job of managing both the Henry's crews and all of the subs/trades involved in our projects. We did not catch even the slightest hint of a hiccup in the production schedule for the job. Randy coordinated with us constantly to ensure the job went as planned and that everything was done perfectly. When we had those "what if?" moments he was able to turn our quirky ideas into reality. He is a true craftsman! Odd as it may seem given the wholesale disruption to our lives that remodeling about half of the house all at the same time represented, I miss seeing Randy in the morning before heading to work and our chats about how the project was going. He was a joy to have in our home and an absolute professional. Some say the kitchen is the heart of a home. We love our kitchen and sometimes just stare at it in amazement. I can hardly believe that we own a house with such an amazing space for us to interact as a family. A picture is worth a thousand words so I will post some as well... read more

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Ordered a small vanity from them 52 weeks ago. I have the vanity but still missing a drawer front that came damaged and was supposed to be replaced. Yes, it's been a year!!! Problems after problems. Also do not order omega cabinetry, they are part of the problem too. read more

Everyone at Henry is great to work with! Experts in their field, spent all the time needed to make sure we were 100% satisfied. Definitely recommend them for your next project! read more

Walked into the Chesterfield location to look at the showroom since I am renovating multiple homes. As I walked in , the receptionist never greeted me or asked me if I needed help . So , I asked her if I may look around the show room . Her answer was a stare and a "look me up and down" before she answered " yeah". I liked the selections and looked around for a salesperson. I saw one person behind her desk looking at her phone . I thought Maybe she was helping someone else . I walked back to the receptionist who lifted her head out of her phone as I ask her if I needed to set up an appointment to get assistance on a bathroom design. I would have thought that she would offer to set an appointment for me, but instead I got a curt answer from her, "probably". . I guess she read me wrong from the minute I walked through the door! Henry Supply, obviously you do not want my business. So,I will take my extensive budget to another company , not "probably" , but "definitely "!!! read more

Henry's has been an amazing company to work with. We have worked with them on two separate projects and both have come out beautifully. In both instances, we have dealt directly with Tina Beil. She was great in assisting us to put together what he envisioned while staying within budget. read more

Amazing job across the board! Jennifer was very experienced, professional and timely ...and had great taste which was a huge help! I use and recommend Henry Kitchen & Bath whenever i get the chance! read more

Thank you Henry Plumbing for the tremendous job you did on our recent full kitchen remodel! The designer Sue delivered a design that not only is beautiful, but functional as well. She created a space that we could never have achieved without her expert knowledge and guidance through all the decisions. The main installer Dan was courteous, and professional, and he was always encouraging to us during the course of the project. Both were always attentive to every question/concern we had, and were with us till the completion of the project. Also, Jennifer helped with expert color advice. Thank you again for the professional approach and execution of our kitchen remodel project! Tim and Linda Gray read more

I bought a high end Delta faucet last year from Henry Plumbing and it started leaking. I called yesterday and Jennifer helped me. At 8:30 this morning Marty the Delta rep called me and tried his best to help me fix the faucet but I could not fix it so he came out to my house and within 5 minutes fixed the leak. He showed me how to do it if it came loose again. This was amazing service!! If you ever need faucets or any plumbing fixtures this is the very best place to go I highly recommend them! read more